Our stay at ATELIER Playa Mujeres was truly next level easily one of the best all-inclusive…read moreexperiences I've ever had. From the moment we arrived, the service was on another level. The staff treats you like family while still delivering top tier luxury. The drinks? Top of the line. Not watered down, not basic real quality liquor, crafted cocktails, and premium options everywhere you go. The food was consistently fresh, beautifully presented, and restaurant quality at every spot on the property. No "typical all-inclusive" shortcuts here everything tasted made to order. And the ambiance... unbeatable. The architecture, the art inspired design, the infinity pools, the beach views it seriously feels like heaven on earth. Every corner of the resort is peaceful, clean, and stunning. Honestly, it's the kind of place that makes you think about going back every single day after you leave. 5 stars isn't enough.

My first visit in to the Atelier in 2025 was so incredible I was excited to return this year. Last…read moreyear, the hotel surprised me with birthday decorations in my room, so I naturally expected something similar this year. I even noted my birthday on the reservation and mentioned it to my butler the day of. Unfortunately, my birthday came and went with nothing. Only after I complained did decorations appear the following day along with an opportunity for a free spa massage in exchange for listening to a 90 min sales pitch. After such a missed opportunity with the birthday decor, I should've known it was going downhill from here. After the presentation that ended up being 3 hours not 90 mins, I signed up the the Inspira vacation membership but changed my mind the following day. I submitted a cancellation request for the membership within the contract's grace period and received no response until after that period had passed. It's says a lot about the character of a brand when a company is highly responsive during the sales process but far less responsive when a customer exercises their contractual rights. Also, Maria Dolores wasn't great. It was actually a 5/10. The other restaurants on property have way better food. After this experience, I will NEVER return.

My husband and I have been lucky enough to visit Excellence Playa Mujeres twice now--first for our…read morehoneymoon a few years back, and most recently to ring in the New Year. To be honest, we can't imagine spending New Year's Eve anywhere else. Both times have been absolutely fantastic; the team didn't skip a beat. The resort is stunning and impeccably maintained, but what truly makes this place a gem is its incredible team and vibrant atmosphere. Entertainment The entertainment is top-notch, with a variety of high-energy performances each night. We were absolutely blown away by the Freddie Mercury tribute act. The resemblance was uncanny, and his energy was simply amazing--he had the whole place rocking! It's shows like that that make the evenings so memorable. The Heart of the Resort: The Staff As wonderful as the resort itself is, the staff are the real reason we started planning our next trip back before we even left. They made us feel so welcome from the moment we arrived and are the key to the entire experience. We spent most of our days at the Excellence Club pool, and our waiter, Floricel, was a true standout. He was wildly attentive and responsive, ensuring our glasses were never empty. He didn't just take orders; he helped us discover the most incredible new drinks and his fun, engaging personality truly made our days by the pool so much more enjoyable. Our concierges, Edgar and David, were unbelievably helpful. From the moment we arrived, they helped us navigate our time at the resort, making reservations and ensuring every detail was handled. Having a dedicated concierge team like them is so important; they remove all the stress of planning and make you feel completely prioritized and cared for throughout your entire stay. We truly felt like their only guests. We also have to give a shout-out to Cesar at the lobby bar. We were so impressed that he recognized us from our previous trip, and of course, we remembered him! He is exceptionally attentive, and man, that guy is fast. He's a true professional. Last but certainly not least, a special mention goes to the man running the pizza oven at the main pool. He deserves a Nobel Peace Prize for his craft. He was just killing it all day, every day, serving up perfect pizzas with a smile. It's this level of service and genuine warmth from the staff that makes Excellence Playa Mujeres feel like a home away from home. We came back home so refreshed and can't wait to return.

My stay at Excellence Playa Mujeres was absolutely incredible. We upgraded to the excellence club…read morepackage. The added perks like the private beach area, exclusive pools, upgraded room amenities, and personalized service made the experience feel even more special. I was very impressed by the food, which exceeded my expectations for an all-inclusive resort. Every restaurant we tried was delicious, but my personal favorite was Magna. We were also told that the lobster house does not serve lobster tails from march to June due to them being out of season. The entertainment was also enjoyable, with live music, themed shows, and fun evening activities that kept the resort lively. Our favorite show was the legends show! They have many pools to choose from with some being more calm and others more being more social. We spent a lot of time at main pool 1, and johnatan was an amazing bartender! I especially loved the beach here, it was very swimmable and the water was soo clear. I would easily give this resort 5 stars and would return in the future.

Beautiful resort and friendly/helpful staff. We had Freddy and Jose secure us a seat at the…read morepreferred club pool. After asking the staff if our seats would be secured while we went to lunch and the answer was a big yes that our preferred seats were saved. We come back from lunch to find our seats taken. We asked the staff and basically were told sorry we have to go somewhere else. Sucks to have something like this dampen such a great vacation spot. It's only day one. Who knows what kinda stuff might happen. I'd highly recommend you resolve this issue as I don't see myself coming back here. Cheers UPDATE: I happened to run in to our original friend Freddy and he completely helped turn it all around. We spent basically our entire vacation at the Jungle pool! Freddy is an absolutely amazing asset! Eduardo, Pedro and Arturo as well as Jaime all helped to make our stay incredible! Yes we had something unfortunate happen but what matters is how it is addressed and this resort stepped up to the plate and hit a home run! Belen was our concierge and she was amazing in helping me make my girlfriend's birthday one to remember!!

We booked this trip through Costco Travel and chose the all-inclusive package, which specifically…read moreincluded gratuities. We paid approximately $17,000 for this vacation, so it was disappointing that throughout the resort there were several instances where staff seemed to be expecting additional tips, creating an awkward atmosphere. I understand that some employees may not have known our package included gratuities, but it still left us feeling uncomfortable. We have previously stayed at Secrets Akumal and Secrets The Vine, and both experiences were exceptional. We love the Secrets brand and were excited to try this property. The resort itself is beautiful, well-maintained, and very clean. Some staff members were genuinely friendly and helpful. Unfortunately, the level of service was inconsistent throughout our stay, and we encountered multiple situations where staff members were unhelpful, unfriendly, or simply rude. As Preferred Club guests, we checked in through the Preferred Lounge. One of our rooms had a significant mosquito problem. When I asked the Preferred concierge if anything could be done, I was repeatedly told there was nothing they could do. Only after I continued to press the issue was I told the room could be fumigated. The concierge took down the requested date and time, but when we followed up the next day, no one had any record of the request, and we had to start the process all over again. The food experience was also inconsistent. Our first dinner at El Patio was excellent, but when we returned another evening, much of the food was overcooked and dry. One of the cocktails we ordered was noticeably missing sweetness. We knew this because we had been ordering the same drink throughout the resort. When we politely mentioned it to our server, he repeatedly insisted nothing was wrong with it. My husband suggested it might simply need more syrup. Instead of taking the drink back to have it corrected, the server brought a bottle of syrup to the table. His demeanor throughout the interaction was cold and dismissive. Another disappointing experience occurred on our final morning. My parents went to Market Café for breakfast by themselves and sat patiently for quite some time without anyone taking their drink order. My mother eventually approached a server to ask for assistance. That employee spoke with the server assigned to their section, but no one ever came to the table. My mother had to seek help a second time before receiving service. Ironically, near the end of the meal, the assigned server finally appeared and asked how everything was. The entire situation felt bizarre and completely avoidable. These experiences were surprising because they are not what we have come to expect from the Secrets brand or from a five-star resort. We don't know whether the service issues were related to the fact that gratuities were already included in our package or if there were other factors involved. We would have gladly tipped additional staff members for exceptional service if gratuities had not already been included. While the property itself is beautiful, the inconsistent service significantly impacted our overall experience. Unfortunately, based on this stay, we would not return to this resort.

There are pros and cons to this resort. I think the experience really is per person/family because…read morelots of reviews seem to differ. I liked my stay in the beginning, but closer to the end I wasn't so impressed. Leading up, their Instagram page and the online website really hype up the place. We chose this location for our Babymoon with our first child (1.5 yrs old). I'm 5 months pregnant so the variety of food, pools, and fun for little one was a big appeal. Resort & staff: The resort is beautiful and clean, and the staff are very friendly. But some staff don't seem to know what's going on or how to help, while others are going through the motions. When we asked the concierge for directions to the Kids Club, she sent us to "PB"/lower level where the staff only was. This happened a lot as we saw many other guests saying the same thing "she told us to come to PB". Another staff member didn't know how to get to the Kids Club even though it was located right behind the kids water, a few steps away from where he was working. Kids & teen club: The activities and shows are really only worth it if your child is age 3 and up. You can't take your 1 or 2 year old into the clubs unless it's during family time, which are in the mornings during certain time. The one time we were able to go, no one was there. They were at the kids water park instead. Activities: On the app, they have a lot going on. But nothing actually goes on. Activities run behind schedule and the events you'd actually want to go to don't start until late at night. This didn't work for us most of the time but we just did some later naps for our babe to stay up late. The Circus and Magic shows seem to be the highlight be we're only available during the week. Other days the shows we planned to go to would be canceled morning of, and there would only be DJ's or karaoke. Food: A good variety but everything is pretty meh. Great for kids though as there is something for everyone! Check the app as certain restaurants are closed and others open. Dress code is semi strict for men. Reservations for Hibachi are a must! App can be finicky. Best eats for us: Fusion and Tres Colores Pool: All pools were very kid friendly, especially Mermaid. There was a little "beach" area to walk in and the alternative side had a little splash pool. There were splash pad areas at both pools. Mermaid pool appeared to have the younger kids while Sealegs had more teens and adults. Staff become a lot more friendly if you tip. Room: We had the Junior Suite? At the main building on level 4. There was a mini leak above the fan that we called in and put a towel down. They seemed to have "checked it out" because the towel was gone but it wasn't patched and it continued to drip the rest of our stay. We were worried because it was right above where we put our toddlers crib. 2 nights before checkout there was another leak by the A/C system or whatever it is, right in front of the bathroom door. The leak was spontaneous but a lot of water poured out. We called it in again and they said they would "check it out" again. We had to put 2 big towel on the ground and someone definitely checked it out because they just pushed the towels to the side. No patch work was done and it continued to pour. When I woke up at 5:00 am there was water from the bathroom door all the way to where the end of the closet was. As a 5 month pregnant lady, stepping in this and the potential to slip is absolutely upsetting. Even more upsetting that we made them aware of our room's problems 3x but they made no effort to fix it or to potentially put us in another room. We told them again at check-out and our concierge seemed to already be aware of where the leak was, and just apologized. Nothing more. Bali Beds: We reserved a Sealegs Bali Bed before our arrival. Keep your receipts! At check-out they tried to say we owed them an extra charge of $150. We showed our email and they had to call someone to double check. Took about 15 minutes. At the end of the day it is a tourist destination, so they do what they can. We spoke to some other families (with kids ages 5 and older) who said they love it here and have come back. For me, I personally wouldn't recommend and would try a different resort.

I've been to a number of carribean all-inclusive trips, at multiple hotel/resort brands. I have to…read moresay this is up there as one of my favorites. The resort was clean (very clean), things worked as intended, the staff was EXTREMELY friendly and very helpful, and the food was good! It always helps when you're in Mexico and you get good weather (which we did) but these folks had the grounds and resort, itself, firing on all cylinders. My down-rankings were in the lack of daily engagement and night-time activities. Besides a massive party thrown for the superbowl, I didn't notice any nighttime activites (could be my fault for not looking into it more) and the daily activities existed but the staff didn't really try very hard to pull people "into the fight", if you will. Having said that, these luxuries that I've seen at other brands did not take away from the wonderful experience that my friends and I had!

This resort is incredible! Came here for a destination wedding in March and was blown away!!!! This…read moreis a huge family friendly resort that also has an adult only side. The food was actually delicious at every restaurant and buffet we tried. Their speciality restaurants were exquisite. Plenty of bars and night action as well. We were impressed by everything. From the convenience of the golf carts that made getting around the resorts so easy to the water taxi's that just enhanced the experience. We visited their spa which was undoubtedly the best spa experience I've ever had, international or in the states. All of the alcohol was top notch and the service matched the aesthetic.... Perfect! We will definitely be back.

Staff in Mexico are legendary for their friendliness and sincere helpfulness. So much so,…read moreincompetent management can get away with their incompetence, knowing that their amazing staff will find a way to fix a problem. It's unfair, but a reality. We paid for a "premium" upgrade only to discover the bars weren't fully stocked. Bartenders' excuse was either "low season" or "we had a large party" (Newsflash: Resorts have reservations and can plan for capacity in advance). Half the restaurants were closed because of "low season." And, if you're looking for a romantic evening sipping champagne by the pool, foorget it. The "adult" pool, part of the "premium" upgrade, closes at 8 pm. Yes, EIGHT PM. With so many great alternatives in Cancun this is one to avoid. What a joke. An expensive joke.

We set our expectations high for this place considering all the reviews/ratings on Trip Advisor,…read moreGoogle, Facebook, and Yelp. Adults only, couples only, all-inclusive resort - that's a big yes! We hadn't been to a resort in a long time and were very stoked for our visit in August 2025. As is the standard for the Excellence brand of resorts - the staff greeted us warmly and professionally. Instantly, our needs were taken care of - the room wasn't ready, but we were provided with an opportunity to change and immediately take advantage of our stay. The size of the resort initially threw us off - it is much smaller than your typical resort, but it also caters to a smaller crowd for (their words) "a boutique experience." It seemed dead until we got close to the beach area and the swim-up bar. This is where the people hang out. Dinner at El Mar our first night was amazing - excellent seafood (check out the pics) and service. We ate twice each at Lupita Steakhouse and La Isla. Unfortunately, the hotel kept changing the schedule of which restaurant would be open what night. This threw off our dinner plans more than once, and we spent more time at La Isla (with the least exciting menu) getting eaten by mosquitoes than we cared for. During our stay, the beach snacks menu also changed. It went from a delicious two-page menu to a sad one-pager; gross nachos and hot dogs, anyone? Online, people went on full-on rants about this. It turns out the menus across all the Excellence resorts are being stream-lined to the new executive chef's "vision." Some people, from what I read online, are now considering cancelling their reservations, not wanting to fly all the way here for waffles and burgers. On top of the rebranding, the hotel is also undergoing renovations to bring it up to modern times. We thought our room was beautiful, but it was a tad outdated. For customer service, though - the Excellence brand will not settle for less than, well, excellence. All of our interactions with staff at all levels was top-notch. Because of the vibe here - we didn't talk to anyone but hotel staff for four whole days. Staff shout-outs: Denise, Luis, Fernando and Fabiola at the beach; Octavio and Bernice at the spa; Andrea, Aina, and Alexander at guest services; Pasquale, Alex, and Elvis at pool side; Cirilo and Vanya at El Mar, Brenda at La Isla, and Alberto and Barbra at Lupita. Fantastic job, everyone! Vibe: 5/5. Food: 3/5. Room: 4/5. Customer service: 10/10!!!!!

Hands down, the best all inclusive couples only resort in Cancun. The service, ambience, attention…read moreto detail, and cuisine cannot be beat. The morning breakfast buffet at Le Bisou has an array of fresh fruits, pastries, and sushi. The morning breakfast buffet at Isla Trattoria offers more traditional Mexican dishes. The ribeye at Lupita Steakhouse is a must try. The Tequila Experience is a steal at $50, which includes Casa Dragones and Clase Azul. The cabana rentals are only $60 for the entire day and come with a coconut drink, mimosa bar, and fresh fruits. We will be back!!!

I came here for a family vacation (2 kids - 2 yrs and 2 months)…read more This place is an amazing place to bring kids, super accommodating (crib, sanitizer, etc) and adults The gym was well equipped and they provided a lot of activities, I was a huge fan of the shows, very talented The food was superb, service was amazing, definitely coming back!

So far the best all-inclusive resort stay yet!! Everything is so well well maintained and clean…read more The staff is incredible - there to make your stay the best. Everything from adventures to lay-relax.

TRS Coral is a wonderful property! The grounds are well maintained and everything is clean and…read moreorganized. The team members we encountered were both personable, helpful, and kind. We rarely had an issue during our Christmas stay but when we did it was satisfactorily handled. The grounds, to include the sister family resort, are expansive and worth checking out. However, we did appreciate the adult only side that we stayed on. The food was good, we never left a meal disappointed, although we had our favorites. The drinks were plentiful with several top shelf options. We thoroughly enjoyed our time and appreciated the laid back atmosphere, focus on reducing waste, and the slower pace the resort offers. We look forward to returning in the near future!

Beautiful resort and grounds. We loved the adult only vibe of this hotel. We had a great check in…read moreexperience with Priscilla and room was upgraded due to my diamond status with Wyndham to a swim up room. It was spectacular. Probably the most beautiful room I have ever stayed in. The swim up pool connected to room was a perfect place to enjoy room service breakfast and have a morning dip and start the day right. And a great place to cool down at night long after the main pool closed. We had great service at the main pool from Brayan. He remembered us and our drink order. We purposely sat in his area both days because the service was spectacular. The food was not amazing but that's to be expected at all Inclusives. What was most frustrating was the reservation system or lack there of. The butler service wasn't very helpful and the website would say places were open and you'd show up and they were actually closed. Our favorite meal was at Portofino on the Grand Palladium side. If looking for a truly relaxing adult getaway TRS Coral is the spot.

Great place! And the staff extremely professional and welcoming! The food was as well great…read more My only complain is on new year eve they had a party at the beach. All was great DJ was playing great songs. They had a live band come on stage and first songs all English... I'm thinking this is the warm up for some good Spanish Caribbean songs! We are in Mexico! Nope completely wrong! All English songs! Britney Spears songs! Why!!! I left the USA so that I would hear other music not listen to English! Villa del Palmar let's incorporate more Spanish Caribbean music! Let's get in touch with the local cultures. Estamos en Mexico y queres escuchar algo Rico!

Staff is ok , usually check out is 12 pm , here it's 11 am…read moreand we asked for an hour more and they refused !!!! Never coming back to this place. We had suite for 5 days !!!