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    Catalyst Home Team

    4.8 (5 reviews)
    Open 9:00 am - 7:00 pm

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    FirstService Residential - How far the rain water entered into my unit damaging flooring

    FirstService Residential

    (48 reviews)

    Buckhead

    WARNING! First Residential is pathetic!…read more As a condo owner in the Inman Park neighborhood of Atlanta, GA, I wrote to express serious concern about the ongoing elevator outage at Inman Park Village (IPV) Condos which remained in effect for weeks until I filed a complaint. In my opinion, First Residential does not care about their customers and provides inadequate and mean-spirit support services for building residents. Recently, the building's only elevator was out of service for several weeks, creating a potentially dangerous and unacceptable situation for elderly residents, pets, individuals with disabilities, and anyone unable to safely use the stairs. Additionally, the conduct and performance of Resident Manager Dev Simon is awful. Numerous residents reported unprofessional, dismissive, and hostile interactions. Her handling of the elevator matter and other situations was inadequate, and no emergency or fire‑safety protocols for the building have been implemented by her as of June 18, 2026. There is no resident list or plan in place to assist first responders in an evacuation; in my opinion, this is both unsafe and unacceptable. In addition, I saw the elevator situation as a potential violation of the Americans with Disabilities Act as amended (ADA/ADAAA). The elevator has been fixed as of 6-21-2026, but the past and ongoing customer service provided by First Residential is still beyond horrible. I would recommend that any condo community stay far away from using First Residential.

    1 Star If I could give zero stars, I would…read more FirstService Residential has been one of the most frustrating and unprofessional HOA management experiences I've ever dealt with. They began managing my building at the Buckhead Grand about 2 1/2 - 3 years after I purchased. Their late fees and demand fees are excessive, punitive, and often poorly explained, making it feel less like property management and more like a revenue‑generation operation. Billing is inconsistent and unreliable. Charges appear without clear justification, and homeowners are left to chase explanations line by line just to avoid overpaying. No one should have to audit their HOA account like a forensic accountant. Customer service is another major issue. Depending on who you speak to, you'll get different answers to the same question. Follow‑ups are slow (if they happen at all), and resolving even simple issues requires repeated calls and emails. There is no continuity, accountability, or sense of ownership. What's especially troubling is how quickly they escalate to demand letters and collections, even for small balances or disputed charges. This aggressive approach creates unnecessary stress and hostility toward homeowners--who are not tenants, but stakeholders funding the association. In short: exorbitant fees, poor communication, inconsistent service, and an overly aggressive collections mindset (send you to a third party debt collector for one late payment). I would strongly caution any HOA board considering FirstService Residential and any homeowner expecting professionalism and transparency..

    Sylvan Homes - Brrrrrrrrttt

    Sylvan Homes

    (267 reviews)

    Buckhead

    I've been renting from them for about 2 years now and there have been pros and cons. I'm only still…read morerenting from them because I can afford the rent on my own and I'm honestly tired of moving every year. They are a AS IS company meaning what you see is what you get when renting. They don't fix much unless its major like a roof leak, appliance issues, heating issues, and small issues around the house like loose railings. Your first 3 days you have to report any and all things wrong with your unit in order to have some stuff fixed. After 3 days they will say its on you. You are responsible for unclogging sinks and toilets, painting if you choose to, pest control, new blinds. I'm in Maryland and I pay my rent late almost every month but they have never filed an eviction on me so Im grateful for that. But I hate the portal to pay your rent, they don't send you notices by mail or email, they stick them in the portal and you get no notification that you received a notice. Upper management will not talk to you, and the customer reps don't know crap! the lead inspector definitely fabricated his inspection forms both times becasue he's never come to my house to do a inside lead inspection yet the company has a valid lead inspection certificate.

    Move in experience was TERRIBLE. Home is TERRIBLE. It was definitely not ready for a tenant at all…read more When I asked to get in touch with someone from management, no calls back at all. If you're looking for a home, PLEASE look elsewhere!

    Catalyst Home Team - realestatesvcs - Updated July 2026

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