Our Atlantic Station condominium HOA employed FirstService Residential from 2013 through 2024. Our property has around 350 units. From my recollection and perspective as a homeowner (not a board member), I thought FirstService was fine and not significantly different from other property management companies that I've had experiences with as an owner of different Midtown Atlanta condos over the last 24 years. Those other companies include Bauman & Company, Community Management Associates, Sentry Management, and Beacon Management Services. Only one of those companies stood out as exceptional to me and that was Bauman & Company. Unfortunately, they left the residential property management business long ago. The rest, FirstService included, have all been good and bad in different ways. I've come to learn that: (1) most property management companies could use a lot of improvement and (2) property managers can really vary in terms of attitude, responsiveness, and getting work done. I also recognize that being a property manager isn't easy. Some managers are better than others at addressing homeowner and community needs (e.g., maintenance items, safety concerns). In this regard, I want to give a shoutout to our former FirstService on-site property manager, Eva Woods, and maintenance engineer, Dishalon Johnson. Both Eva and "Dee" were always kind and responsive to me, and resolved all of my concerns to the best of their abilities. Thank you, Eva. You are missed. Dee still helps me out, independently, on miscellaneous home projects. He's the man. read more

WARNING! First Residential is pathetic! As a condo owner in the Inman Park neighborhood of Atlanta, GA, I wrote to express serious concern about the ongoing elevator outage at Inman Park Village (IPV) Condos which remained in effect for weeks until I filed a complaint. In my opinion, First Residential does not care about their customers and provides inadequate and mean-spirit support services for building residents. Recently, the building's only elevator was out of service for several weeks, creating a potentially dangerous and unacceptable situation for elderly residents, pets, individuals with disabilities, and anyone unable to safely use the stairs. Additionally, the conduct and performance of Resident Manager Dev Simon is awful. Numerous residents reported unprofessional, dismissive, and hostile interactions. Her handling of the elevator matter and other situations was inadequate, and no emergency or fire‑safety protocols for the building have been implemented by her as of June 18, 2026. There is no resident list or plan in place to assist first responders in an evacuation; in my opinion, this is both unsafe and unacceptable. In addition, I saw the elevator situation as a potential violation of the Americans with Disabilities Act as amended (ADA/ADAAA). The elevator has been fixed as of 6-21-2026, but the past and ongoing customer service provided by First Residential is still beyond horrible. I would recommend that any condo community stay far away from using First Residential. read more

1 Star If I could give zero stars, I would. FirstService Residential has been one of the most frustrating and unprofessional HOA management experiences I've ever dealt with. They began managing my building at the Buckhead Grand about 2 1/2 - 3 years after I purchased. Their late fees and demand fees are excessive, punitive, and often poorly explained, making it feel less like property management and more like a revenue‑generation operation. Billing is inconsistent and unreliable. Charges appear without clear justification, and homeowners are left to chase explanations line by line just to avoid overpaying. No one should have to audit their HOA account like a forensic accountant. Customer service is another major issue. Depending on who you speak to, you'll get different answers to the same question. Follow‑ups are slow (if they happen at all), and resolving even simple issues requires repeated calls and emails. There is no continuity, accountability, or sense of ownership. What's especially troubling is how quickly they escalate to demand letters and collections, even for small balances or disputed charges. This aggressive approach creates unnecessary stress and hostility toward homeowners--who are not tenants, but stakeholders funding the association. In short: exorbitant fees, poor communication, inconsistent service, and an overly aggressive collections mindset (send you to a third party debt collector for one late payment). I would strongly caution any HOA board considering FirstService Residential and any homeowner expecting professionalism and transparency.. read more

Horrible. They will cut off the app to prevent payments from being made. Landscaping bare bones now. But strangely fees keep increasing. Communication is slow or none existent. read more

The absolute worst HOA management co. We've owed many homes with HOA. This company provides zero customer service. Since they took over our neighborhood it has taken turn for the worst. It wasn't a decline it was bad from the start. Property management doesn't communicate. Customer service is a joke. They didn't pay the community water bill and the city red tagged our clubhouse. read more

If I could give a negative I would. We pay big bucks in HOA fees and today there was a door hanger on the Twin Lakes club house door stating that First Service Residential has not paid Hoschton the water and sewer fees and it's now shut off. Amount is $647.03 with an additional $50 reconnection fee. You can't reach anyone at FR and their community manager is out on sick leave again. The community is in an uproar! read more

I have lived in a few HOA communities and First Service Residential is by far the worst. The property manager often disappears from the building for hours. She dors not respond to emails. If you report an issue/ problem she is slow to address. There is no follow up or sense of urgency. She has not attention to detail and creates problems with her sub standard work. She has no service and critical thinking skills. Her regional manager is just as bad. Avoid properties using First Service Residential. The name should be First NOservice Residential. read more

My experience has been awful. They fine you with little recourse and they can be petty and unresponsive.

The branch around my condo is HORRIBLE I certainly pray we'll get a new company. Unauthorized charges come to mind along with being REMISS about broken gates during a time of influx of foreign border people! read more

Pool at The Eclipes Condominiums have been not working for going on 2 summers now, unacceptable. Do all home owners need to get Lawyers involved to see where their money is going? Stop paying the HOA? It's one excuse after the other.. It might be time to get lawyers involved. read more

I've experienced a leak from the condo above. Today is finally fixed. The owner did not adhere to the notice to cease construction ... at least it was sent. FirstService took action. I'm hoping optimistically that this is the beginning of a positive relationship. read more

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Everything is a total shell game. Delay is there main tactic, vendor are never paid on time. They use the operating money as a loan float to their benefit. Corp needs total overhaul down to the vice president level. Don't use them you will regret it. read more

I am almost 60 years old and a veteran who suffers with PTSD and the property manager for FirstService Residential has had my water main valve shut off for 11 days. Why do I not deserve to have water. They claim no construction in the unit above me, but every day they have my water off trying to fix their issue. I am disgusted that a company would allow such a disgusting display of authority by allowing this evil property manager turn off my main water valve water for 11 days. Is it because I am a black woman? Disgusting. read more

I reside in the Skylofts at 898 Oak St 30310. For years I have requested repair of my leaking windows (ALL FIVE) with no effort from FirstService to resolve my issue. I returned last night from vacation to discover my flooring ruined from the rain. Because of their lack I always place towels in the windows. This should not be a ritual before leaving. I am current and have always been current on all financials associated. I have presented several pictures to include damage to the load exterior wall...which is a life safety concern. Absolutely no concern was provided and no corrective action to date. I continue to reach out to Tamika Sanford, Clint Culp and Robin Parker....No response! read more

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I would pick zero star if that is an option. The branch around my condo is HORRIBLE! It's been close to 2 months since I requested a new garage door remote, however, still goes unaddressed and disregarded. I sent her ("Property Manager") an email multiple times but I didn't hear back from her. Some managers are better than others at addressing homeowner and community needs but sad to say, she is the WORST! I certainly pray we'll get a new company. read more

If I can give this company 0 star, I would. We pay more than $1000/year for HOA but they all they do is cutting grass. We have been contacting them the last 2 years regarding the very bad condition of the tennis courts & got no respond. They tried to delay with promises but never taken action. I have taken the photos in my phone & kept all the exchange emails with them. I'm thinking about suing them for irresponsibility. This is so frustrated. By the way, don't buy when they promise they will do better.... I has been 2 years. I posted my review last year & Dawn Campel contacted me but the issue has never been resolved. The community is River Hill. It has been 5 months & they still haven't done anything about it. That proved how terrible job this company is. read more

I am a resident at Cresswind at Lake Lanier. Lisa Jacobs is an excellent addition to the staff. I have seen her interact with many people. She is always friendly, smiles and goes the extra mile to assist everyone. If she does not know an answer she works to find it. She gives a great first impression to anone coming to the clubhouse. William T Renz read more

This management company is the absolute worst property management company I have had the misfortune of having to deal with. They manage the Sky Lofts Condominums located 898 Oak St SW, Atlanta, GA 30310. They increase HOA fees unnecessarily, refuse to do repairs, violate the rules and regulations, and are rude and disrespectful to homeowners. They put employees on the Board of Directors and maintain power over the HOA while increasing HOA fees, not due to necessity, but because the Board votes to have excess. This company is a disgrace and in my opinion, the worst kind of business entity. I don't trust them and neither should you. The Board of Directors President, Curt Law, is an absentee landlord who is absolutely useless in my opinion, who barely shows up to the meetings, while the Regional Director of FirstService Residential, Josh Gilmer, is also on the Board of Directors, his emails to be posted on TikTok and YouTube. This is how they maintain power over the decisions about the HOA without their input, claiming they are doing repairs and denying homeowners a dumpster. Can you imagine, if the city didn't pick up your trash for 1 week, 1month, well imagine 1 year. They have a trash shute that continuously gets clogged and yet again, the Board of Directors has decided that the homeowners did not deserve a dumpster. This is the worst property management company I know. They have been in control since 2014 and continue to not care about the residents. They just have meetings to tell the owners what they want to say. Disgusting. I hope they get caught. read more

I am the president of an HOA of a small building in Atlanta. I literally have never seen such horrendous customer service from a company of any sort. I am more than patient but after two years of literally chasing property managers. management, Vp's and the actual president of the company - enough is enough. I would like to share more but I am truly without words to describe how terrible their customer service, follow through, and communication are. Unfortunately, their "sales pitch" upon interviewing is spectacular ... but DO NOT FALL FOR IT!!!! read more

The worst HOA on the planet. Gabrielle and Jasmine are no help!!! The people across the street from us moved and left a mattress and debris on the front yard. After 3 weeks of waiting on someone to assist with this issue, I called the customer service number and obtained the name of our Property Manager - Jasmine. I emailed Jasmine with pictures of the trash and requested assistance with getting this issue resolved. No response. My husband emailed Jasmine. No response. I called the customer service # back the next day and left another complaint. I also emailed Jasmine more pictures. No response. I called the customer service # 2 additional times on two separate days. Today when I called they gave me the contact information to Jasmine's boss. I emailed her boss Gabrielle. She responded saying that this is not permitted by the association and Jasmine would inquire why the trash has not been picked up yet and provide me with an update. Jasmine called me and stated that the trash had been picked up. Then in a subsequent email (after our conversation) Jasmine made a falsehood and said thank you for speaking with me today, as we discussed the below was addressed and resolved on Monday. SHE LIED IN THE EMAIL. She did not state that the issue was addressed and resolved on Monday during our call. If she would have said that I would've told her that that was inaccurate. I sent another email stating that Jasmine's email did not depict our conversation accurately and Gabrielle replied back stating sorry we can't control when trash pickups occur. Shaking my head....I will never contact Gabrielle and Jasmine again. They are no help and my husband and I will be moving as soon as possible. read more

I do like the new manager and her support team very much. They seem to care about the residents. Front desk is awesome, especially Quintarius Neal (sp?), front desk supervisor. Q knows how to take care of the residents and always has a positive attitude. They all do, but Q never shows frustration and can multitask like no other. read more

(PS: I noticed that if you scroll to bottom of reviews it says "6 reviews filtered". What is interesting is they are all negative reviews, of people having nightmare stories of this management company. Make sure you take time to read those also!) BE AWARE. Read closely. I was out of the country when this property "management" company had discovered there was a leak in the building. Rather than attempting to contact me (phone, email), they drilled off the two deadbolts off my door, entered without my authorization, and the kicker is ... they left my door without ANY locks. Thankfully I had multiple neighbors notice this, and they contacted me immediately. I have NOT been able to find someone from this "property management" company to put a lock back on my place. They have given me the complete run-around. Like I said, I was out of the country during this time, so I had to coordinate with family/friends to remove anything valuable from my place. I have spent HOURS on the phone trying to get in touch with someone, and they just put me on hold and say that "we typically do not attend to these matters, to us they are not emergencies unless there is a fire or flood". What kind of professional company 1.) Enters into your private home without your explicit consent (yes, I understand there are emergencies, but they did not even ATTEMPT to contact me). 2.) Once entered in, and realized there was no flood/damage in my unit did not notify me or even SECURE my premises. 3.) I have had to contact every single number I can to get in touch with someone (it is now after hours), and they claim that this is not an "emergency". DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE IN NO WAY, SHAPE, OR FORM PROFESSIONAL. By the way, I do not give 1-star ratings very often. Feel free to browse at my other ratings. I am a very reasonable, even-keel person. Actually many of the companies I have given 1-star ratings have actually since gone out of business (not surprisingly) Please, take my word, DO NOT DO BUSINESS WITH THIS COMPANY. read more

i have been living at the condo unit for 5 years now. Never missed any payment, been a good resident. My condo got flooded recently by a next door neighbor's bathroom. This happened sept 27 2020. I have been displaced since then. Since then, communication with the property manager at element condo at Atlantic station has been horrible. I've reached out for simple questions related to the bylaws, and to understand it better. She either vaguely responds, ignores some questions, or ghosts my emails all together. If you don't know something or unsure, just please tell me. Don't leave me hanging. Damali Hart is the property manager i'm complaining about. read more

Kudos to Kimberly Hedden and her team at Eclipse Condominium on Pharr Rd. As a long time resident, have seen the good, the bad, the ugly re management. With Kimberly, have now seen the best. Informed, knowledgeable, experienced and committed to maximizing quality of life for owners, Kim is a rock star! Thank you Kim !!! read more

Worst assessment​ and payment system I've ever experienced. I wish my association would get rid of them. Their payment amounts are never synched with their third-party payment system, paylease. This leads ​to impossible auto pays as well (as the amount is different from their third-party​ billing vendor ) and potentially late fees as the amount due is never up to date. Even their website is a horrible. They don't have a login on their homepage and the name of their resident's​ login page is completely​ different from their website name. read more

We were suspended from our pool for 2 weeks because a child followed us in the pool gate and one of our "lovely" neighbors decided to complain to our HOA board. We still don't have access to the pool and it's been almost two months. We have called and emailed and nobody will return our calls or email, but they will constantly send out their rude threatening emails. They said our pool card should work. I have taken days off work to enjoy pool and then get there and the access card doesn't work. I guess I will have to get a lawyer involved to get some resolution. We pay our HOA dues and deserve access to our amenities. I'm not sure how a management companies stays in business if they don't know how to manage! read more

This company does not manage a thing but collecting funds, even when the error is theirs. Again, they are not advocates for the homeowners. I decided to pay the balance because I was over the hassle. All we were doing was going around in circles. I did speak with an attorney, who I will contact again, if this company continues to be a problem. I asked for explanation of charges to which I was told would be looked into only to receive a "demand letter" and told the Board had an emergency meeting and I would be hearing from their attorney. Let me say, I had a case but this would mean going back and forth with First Service. The management is unprofessional and petty. Mind you, these were legal fees applied to my account no more than a week after a previous incident was cleared up. Their attorney's office communicated with them to tell them so and they still placed charges on my account. So, this wasn't because HOA fees had not been paid. This was an error on the part of the management company going back to 2 years. Then when they could not explain those charges they tried to say there were two months I didn't pay my HOA fees, which was wrong, but again, an error on their part although that had nothing to do with the legal charges because they were applied before hand. Do you see this crazy do-loop of ridiculousness? Oh, it gets better. I never heard from their attorney, so I paid directly to First Service, contacted management for my property to let them know the payment was made only to be told that I needed to wait until they heard from their attorney that the payment was made? Well, why would you do that when I paid the company directly and never heard from the attorney? This is so wrong. How many people lose their homes to this foolishness? How many people do they have stressed out over nonsense? They are supposed to be managing the property that we pay mortgages for. They don't deem it necessary to make sure an issue is resolved professionally, properly and efficiently? They speak horribly to homeowners. Even if someone is in the wrong, if they are cooperating, get the issue resolved in a professional manner of nothing else. Their attitudes are unnecessary. UPDATE: I paid what they claimed I owed, by the time they said it should reach their offices, and they stamp the check as being received 2 weeks after the date plus added an extra charge. Mind you, their address is a PO Box, so whomever went to the box and collected the mail was 2 weeks late because I overnighted the payment, which they cashed. The manager is petty and argumentative because he doesn't know anything. He sends my emails to the law office because he doesn't truly know what's going on and he isn't going to investigate anything anyway. It's basically being caught in a do-loop. You contact the HOA, they send it to the law office, then you call the law office and they can't answer the question because the HOA as only told them you owe "xyz" and begin adding legal fees and interest. They have no idea either. When I called the law office to inquire I was told there was another fee still outstanding and to call back in 30 days to speak with the attorney. I would like to add that the charges have yet to be explained. The law office wouldn't explain because they know it's not right but of course, they can't say that. Absolutely ridiculous!!! read more

All the previous reviews are definitely accurate. U unfortunately I had already purchased prior to knowing this information. They are the worst. Heather and Vanessa are both scam artist and need to be reported to BBB. Which is my next step. No one cares and they know it which is how they get away with unprofessional and poor customer service. read more

Unfortunately I have to say that I do agree with the previous reviews because the service is that terrible. Over the years I've called to contact the manager regarding one question or another. I am always given the same response by the call center that someone will get back with me and never do I receive a phone call back. This is after multiple attempts over a span of two months or more. After calling one last time, on this occasion about the concern with lack of response from the failed previous attempts to talk with someone, the receptionist finally says to try this time by email. The email method was definitely more successful in at least getting through to someone. However, when the reply simply reads, "I'm sorry, but that is not an option"....no greeting, no "Thank you for your inquiry" or any other content that sounds professional, I have to say it is a real turn-off. By the way, an example of a question would be something as simple as upgrading lawn maintenance services and how much would that cost extra per month. With regard to handling matters, this company is a joke. There are bylaws put in place to help assure safety, cleanliness, and overall quality of living such as how to maintain trash receptacles, dogs off leashes, etc. When you call to report a concern, literally nothing is done, I wouldn't be surprised if those communications were sent to Spam. If only they cared about customer service as much as they did collecting checks every month, that would be a great thing. read more

The worlds worst service ever! They lied to me, stating in writing that they were not removing 3 beautiful, healthy trees from my front yard, then I came home to find them all chopped with only stumps left. Nobody will even return a call or email to tell me why, much less what they plan to do about this eye sore they left. They abuse their powers and do not care about their paying customers one bit! I have lived in this home for 8 years and am selling it because of this association. Terrible!!!!!!!! A zero star rating in my book. read more

I installed a decorative fence and some low life decided it was against standards. The fence was installed to cover an obtrusive AC unit. I guess they prefer ugly front yards. I will stop maintaining my front yard and keep the yard to the HOA 'standards'. Good luck filling the neighborhood with residents who GAF. read more

This company used to be called Community One Associates(C1A) Unfortunately, my hoa hired this company a while ago and here are some things you should know about their operation before you sign on the dotted line with them- Their contract is slanted hugely in their favor and most likely won't be in compliance with your by-laws. It's also a self-renewing contract that is almost impossible to get out of. If you do manage to, you will play heck getting any of your hoa documents/records from them. they operate their communications and financial reporting in a 'bubble'(their word) that keeps your officers and your attorney from knowing what they are doing. They don't seem to understand the difference between a concierge and a licensed property manager. They tout their tremendous assortment of vendors and resources, but truth is, they have no sources for the most basic needs like light bulbs, garbage bags, cleaning supplies, etc. Their payment system will only accept cc if you pay huge fees. The list goes on and on and on.... The budgets they present for you are a joke with no explanations for increases and no calculations to back up their projections. If you ask question, they 'will have to get back to you' and guess what- they never do. A lot of their operations are under the threat of lawsuits i.e. if you don't redo this, someone might get hurt when they stump their toe and your hoa and FSR will be liable. There are so many of these threats they finally became laughable as they were so far fetched. They will operate your hoa behind closed doors, keeping meeting places from homeowners and in 6 months the list of unfinished tasks they have left is extraordinary. They rarely complete any task unless it means collecting your money and spending it by charging your hoa fees for other-than-contract items. You might wonder why a BOD would allow this? Well if your BOD (like mine) are lazy and want to 'let the company do their job' FSR is more than happy to operate without ever accomplishing much except to harass the paying membership. Their CEO, Matt Phillips is little more than a reinvented high school football hero who will stand and shake your hand while he stabs you in the back. Next in line is cary northquest who 'will get back to you' about everything, but never does much except brag about how great her company is(and guess what, it's not). if you sign up with these people, you'll be sorry and don't say you weren't warned. read more

My fiancé and I bought a condominium that is managed by First Service Residential. The property manager is very unprofessional. We have a possible safety issue on the property and when the property manager was notified by my fiancé about the issue she immediately became rude and defensive stating she was never told of the problem before instead of trying to address the safety issue. She was more concerned with rudely responding to my fiancé that she was never informed of the issue than to address a possible structural issue on a balcony six stories above a common area where residents and owners congregate. It took the actions of myself to contact the regional director just to get a response that it would be presented to HOA. After that I decided I wanted to speak to the manager about the incident when she was arguing with my fiancé and she immediately told me I was trying to go around her and hide something from her. The entire conversation I kept a polite tone even after the manager raised her hand and index finger to my face and interrupted while I was trying to explain my issue. The manager told me at least twice that she is a very busy. I asked for the contact info for the HOA board and she would not give it to me. She said if I wanted to contact the Board I would have to go through her. She also stated that because my fiancé is listed as the owner and I am listed as just a resident that they would not speak with me. She also mentioned the she is a cut and dry person. When I asked for the name of the board members she also refused to give me that information even though this is public information. One of the reasons for asking for this info was because we were never given any type of welcome pack or info pack for owners of the property even after we filled out the new owner info sheet. I actually found out we have a community page on the fsresidential.com site that you can sign into and view different info after I researched their company. The manager spent more time trying to argue than trying to address any issues. This is very surprising after reading the mission statement from First Residential and also with First Residential corporate office being located here in Atlanta. I always treat each property we have as an investment and a property management company can affect your property values. This is something I will definitely bring up at the next town hall meeting. I will say the rest of the staff is friendly and professional and always greets me with a smile. I don't know if the property manager was having a bad day or experiencing other issues but it does not give them an excuse for acting unprofessional. After living here for 6 months I am updating my review. I have seen the management make a lot of improvements in safety and value to the property. The property has gotten a lot of things done that previous managers have not been able to do. read more

Horribly incompetent. Sends violation letters to the wrong homeowners, slow to respond to community problems. Keep looking for a quality firm. read more

Our Buckhead condominium, Realm, has been managed by this awful company for several years. They are so rude to the homeowners when we ask for something. I encountered a girl named Cary about my utility billing for several months because it was not accurate. She did not return my phone call for over two weeks, and then only after repeated emails and phone calls. She was extremely short on the phone and didn't really give me a good explanation. She then said she "would look into it" but never called me back. The onsite building manager and her boss were extremely unfriendly and abrubt. Julie Ketner thinks the customers are working for her, not the other way around. I understand Community One was sold to another company, so that may be part of the problem. I wouldn't recommend them to anyone looking for an HOA management company. There are others that truly want to work with their customers. read more

I have to agree this property management company is terrible. When I was HOA Board President I made the mistake of hiring them. They look pretty slick, and they can close a deal like no one. But once they have your property under management they are rude and inconsiderate and unprofessional and care little about your community. They do the bare minimum. Most of our home owners don't even bother contacting them because they are of so little help. After I left the Board, I made a simple landscaping request, to have some weeds removed by the landscaper. Our smart-aleckey property manager from Community One, Millicent sent an e-mail to the landscaper stating I was always "popping off" about these kinds of things; and I was accidently copied on the e-mail. That was my first interaction with Millicent ever. It's hard to imagine that someone that has never to spoken to me and never corresponded with me could be so condescending. That was 6 months ago. So I went 6 months without contacting them. Then when we had a freeze warning I noticed a vacant condo with the windows open, so I contacted Millicent at Community One to let them know we had a potential pipe bursting situation in our building. I asked Community One to enforce the by-law provision about maintaining the minimum temperature. Well Millicent the Community One property manager decided to forward my e-mail to the home owner with my name attached to the e-mail. I guess she was too lazy to verify anything, or more than likely she was just being spiteful. Now the home owner, one of my neighbors is pissed at me. We have had 2 different property managers from Community One they both were terrible, they do the bare minimum. Community One has no vision or ideas, and they hate it when you ask them to do the job they are contractually obligated to do. It seems their policy is to be rude, direspectful and unprofessional to make you regret you ever asked them to do anything. As someone who hired them, even getting them to fulfill the basic elements of their contrractal obligations I found to be a very frustrating experience. Certainly don't expect them to do anything extra, and you will be lucky if they even come close to honoring the details of the contract they sign to manage your property. Don't believe for a minute they will help your community, if you don't have a fancy high rise for them to use in their advertisements you might as forget about hiring them. Update : in January 2012 Community One lost one my HOA dues payments, I have never missed a payment, and generally send them 2 weeks early because of how they conduct business. So I obtained a copy of the check from my bank and contacted Community One. I spoke to 5 people over a week, I faxed copies of the check twice, with confirmations as received by Community One, yet they denied ever receiving the faxes. I was then referred to the head of collections, Lillian. Lillian never apologized for the inconvenience, and was generally annoyed that she had to deal with this kind of thing. I (not Lillian) requested that I be able to send an e-mail copy of my check, because something was obviously wrong with Community One's fax machine and she agreed to accept my e-mail(how gracious!). Lillian was clearly bothered by having to deal with this problem. I sent the e-mail and Lillian went off to investigate, I called Lillian the next day to see if my payment had been found, and Lillian told me there was no evidence of my payment in their system, this despite Lillian holding a copy of my canceled check with Community One's bank account number printed on the back! Seriously! They did find my payment on another account the next day. But imagine sending a copy of canceled a check and being told by the head of collections there was no evidence of them receiving payment. This brings up another subject. Late Fees. Every year Community One changes the payment address for your HOA dues. They say every year this is to improve your service, it's just a payment drop box somewhere. How can changing a PO Box every year improve your service? I suspect they change payment addresses every year because their property management contract calls for them to get all of the late fees, and home owners get caught up in the address change, and make a late payment and get assessed a late fees, which go straight to Community One by contract. read more

this company has the absolutely worst customer service on this planet. i paid my fees in april and am still getting late payment notices in august ... i sent copies of the bank statement showing it was paid with a transaction number 3 times ...today they said why did you send it to the PAYMENT CENTER?? there are no people there to read a statement so i am trying to close my house and cannot because a ill that was paid months ago cannot be acknowledged, noone IN 2 HOURS ON THE PHONE HAS THE AUTHORITY TO CHECK check and see that it is paid and ten send an email that says so.....DISGUSTING EXCUSE FOR MANAGEMENT read more

Boo - hsss! Bad service, rude to residents, late to issue pool lock code... AT MEMORIAL DAY WEEKEND! Paid plenty as a community got very, very little in return. RUN!!! Failed to enforce convents, failed respond to maintenance issues, failed to adequately supervise pool and cleaning companies resulting in NASTY restrooms, clubhouse and pool. Never responded to complaints in a timely manor and one resident was told... 'Do it yourself!' read more

WORST community management company EVER! If you email your property manager, you will always receive an automatic "out of office" reply. Literally, every day, regardless of the time of day or day of the week, this message will always appear. To top it off, the so called property manager will NEVER respond to your emails or phone calls. Save your community the time and money from employing these people. They are rip offs! read more

Only HOA information you can get from this organization is your bills due and even though they mention about dedicated service rep, good luck on getting a response as either the manager or the dedicated service wont even respond to emails. Even leaving messages dont work as they dont reply. read more