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    Updated 3 months ago

    Services - Catalyst Law

    Trust planning

    Business litigation

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    9 years ago

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    Providence Health Plans

    Providence Health Plans

    (48 reviews)

    Pearl District

    If I could rate lower than one star I would. Recently signed onto the Providence Medicare Advantage…read morePlan as I'm located in Spokane, WA where Providence has a large presence. All was going well until taking my FIRST step one my plan became active. FIRST step is to select a Primary Care Provider (PCP) which seems easy enough. WRONG! The Providence website suggests dozens of PCP's accepting new patients when in reality there are less than a meager handful accepting new patients. When I did finally find one I was told the first appointment available was 12 months out...yep, 12 months out!!! I couldn't believe my ears and asked the representative to repeat themselves. Yes, it was true. Providence was willing to take me into their plan (and receive Medicare payments) but not able to have me actually see a PCP until 12 months later. Thankfully I was still within the initial Medicare grace period and switched to Kaiser. This experience has completely shattered my belief that Providence was a good choice. Could not recommend the Providence plan to anyone.

    I am a physician and Providence Medicare Advantage denied an MRI that a patient needs…read more I have a busy clinic schedule and I have called three times now with wait times over 35 minutes and still never been able to get through to appeal. The recording always says "they are experiencing higher than normal call volume", but if that were the case it would not be this way every single time I call. I do not have time in my day to remain on hold for this long and still see the patients on my schedule. I would recommend that patients consider this when they are selecting their plan - even United is better at answering calls than Providence.

    Catalyst Law - willstrustsprobates - Updated September 2026

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