Booked the Bayfront Club as our wedding venue since we wanted a waterfront ceremony with a gorgeous view. Love that it's a family run business. the owner Ray and his son Joseph were fantastic- I toured most of their venues with them. They were super accommodating and attentive to any concerns I had as a bride. Our account manager Marcie was wonderful, taking detailed notes on everything (we communicated with her up until 2 weeks out from the date) and responding to my million and one questions, with a quick response time via email or call. Since we did a grand arrival by private charter, they even let us do a dry run ahead to practice docking and were super patient in waiting for us. 2 weeks out we were assigned our catering manager for the day of- Veronica is the best!! Responsive to texts and emails at any time of day (and unlike most venues where the catering manager is only concerned with ensuring the venue fulfills their contractual obligations), she and her staff showed up, worked with our day of coordinator, and played a huge role in ensuring the day went as flawlessly as it did! The day of, Veronica arrived at the venue early in case any of the production crew arrived early. She checked on us throughout the night, and you could tell she genuinely was excited for us and loves what she does! They truly went above and beyond. Couldn't have asked for a better team. Brides if you're heavily involved in planning the details of your wedding and looking for a hassle free experience, highly recommend booking one of CBU's venues. One of the best wedding decisions I've made. read more

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Not very flexible in the seating arrangements. Messed up the table settings, so here I sit with no silverware or place setting. I am borrowing parts from other people. I have no glassware or even a napkin. I'll never hire them for just this reason alone. They are unable to adapt. The food was a small salad, chicken and crabcake, with asparagus and potatoes. The salad was fine nicely dressed and tasty. The meal was cold, but you almost expect that for wedding caterers. The crabcake could have been great except there was no Old Bay seasoning available. Still haven't been offered a soft drink, guess I'll have to get that myself. The silk napkin, though fancy keeps falling off our laps. The venue, is impressive with the view of the bay but alas the parking is ridiculous as in you have to stack and pack the cars, so that will be fun when everyone leaves. Wedding cake was okay. Overall could have earned a 3 to 4 except for the lack of adaptability. read more

The did a great job on my sons wedding and really outdid themselves staying within our small budget! Everything was perfect! read more

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Please do not book with Uptown Catering. With COVID-19, they have been unresponsive and less than willing to work with our venue, charging us more for less people and offering 0 refunds for cancellations. They have been rude, absolutely horrendous to work with and more than unhelpful. As a bride trying to get married in this climate, every single other vendor I work with has been kind and helpful. I cannot say the same with Uptown Catering. I urge you, please do not book with them. read more

Well... wouldn'tyaknow - I've come full circle in this wedding event planning experience. And the person I defamed in a previous review - has won me over. Yes, Jeff. He's also a consultant with Catering by Uptown. And I knew this. But what I didn't know was that our paths would cross again - especially not this quickly. The venue he is connected with via Uptown is more of what my daughter wants for her wedding day. And so far - we, Jeff and I, are getting along swimmingly. Not that we didn't before - I just felt he lacked the proper level of professionalism after we declined his services. I do believe we have something here. Stay tuned for the full review of our experience. The wedding is in late October of this year! read more

(I'm very surprised to see such BAD reviews, but...) Catering by Uptown catered the last two 'I DO' Brunch events that I attended. I can't think of anything that they served -- from breads to entrée -- that I didn't inhale on site. If you're planning a special event (i.e., wedding reception), they should be in your Top 5 list of places to call. read more

I have nothing but wonderful things to say about Catering By Uptown. Even during the pandemic which I know was just as hard for them as it was for us. We decided to move our original May wedding date to September. Our venue was no longer available for that day, but our second choice venue was, and it was beautiful, so we were thankful for that. As it got closer and closer to our new September date, rules were constantly changing (masks, head counts, etc) it was getting closer to our final payment being due. When we weren't sure what we wanted to do yet, they did give us an extension both times to make sure we thought it over. We decided not to have a big wedding anymore as it just was not fully what we wanted with all the COVID restrictions put in place. So we did not get our original deposit back, which I completely understand because even if something else happened and it wasn't a pandemic and we ended up not having the wedding, that deposit is non refundable. We asked if we could do just a small ceremony on that day since we already had it booked for the big wedding and they said yes! We did end up having to do it earlier in the day (our original wedding was supposed to be at 6 PM and our small ceremony ended up being at 1 PM) but it was beautiful. They even made us a little cake to either cut there or take home!! It was really amazing of them to do that for us. Our wedding coordinator Cassidy was wonderful!! She answered the millions of questions I had an any given moment lol. So even though it was not the wedding that we had originally planned, they were able to work with us to provide us with a beautiful small intimate wedding ceremony. We can't thank you enough!!! read more

Catering by Uptown - Caterers Near Me - Beltsville, Maryland

I want to start by saying I planned to use their services however my now husband and I decided to postpone our wedding. Before postponing our contact person changed and she never contacted to even introduce herself. Moving on, At the time when I contacted them, I was told that I had a year to rebook. Ok fine. At no point was I told that there was a $2k change date fee that is taken out of the deposit. Now a year later when I am attempting to utilize their services and the almost $6k that I already paid I'm getting the runaround. They are non responsive over email. I have requested a call multiple times to no avail. I have not spoken to anyone over the phone since the end of August. My year rebook deadline was Oct 7th. It's now November and this is still not resolved. I'm now also being told that they have no way to refund monies. With a company who takes money there had to be an account that things are paid out from correct?I'm being told they have "other clients and stakeholder to think about " not sure what that has to do with me or my situation! This has been a disaster read more

I contacted them 3 times (once by email and twice by phone) before anyone called me back. I was given very minimal information, but was asked for a budget and number of people and two days later, I got a quote. Since other catering companies quoted us less and because I noticed we had the options of serving crab cakes and filet mignon in the quote we had received, I wrote back and asked whether there was any flexibility in setting the menu in order to reduce the cost (note: I was not asking to keep the same menu for a cheaper price, I was inquiring whether there was any flexibility to personalize the menu). Here is the word-for-word email I received in response from Ashley: "I talked with my boss and he said the amount that I had given you was the best we could do." When I emailed back to ask for more information about what goes into the price and how their catering model works (because I was foolishly still hopeful they would work out), I received no response. I pretty quickly got over it and moved along to Catering by Seasons, who were attentive and very happy to work with us to create a personalized menu and answer any questions we had (and we had a beautiful wedding thanks to them!). We ended up paying a similar rate to what we were quoted by Catering by Uptown, but felt so much better about it because they actually acted as though they cared. I guess take-home point: If you don't care about any sort of personalized attention or professionalism, this catering company is fine. But if you do, you can certainly do better. Very disappointing! read more

I was recommended to Catering by Uptown by a colleague that said their food and service was very good. They truly did not disappoint. All of my guests raved about how the food was the best they've ever had a wedding. I was very pleased with how all of the staff went above and beyond to make sure my night was perfect. read more

I worked with Jeff and Sandra B was my coordinator, and Omg!!!! They are amazing. Uptown was worth every penny. Service was impeccable, food to die for and my wedding was seamless. Nothing went wrong thanks to Sandra!!! I would relive that day over and over again. Thank YOU SO MUCH!!! read more

My new husband and I just shared our special day with our most loved at uptown catering's venue Celebrations at the Bay and everything was spectacular!! Throughout the planning process the uptown staff was very helpful and supportive. Over the past week and a half our family and friends cannot stop raving about all aspects. Food was incredible, staff was nice, I am even getting compliments on those "special touches" which the venue set up and put together for us: ) if you are looking for a company you can trust fully with you're big day and truly enjoy yourself uptown and in particular celebrations is the way to go!! read more

Catering by Uptown - Relaxed happy bride: ) - Caterers Near Me - Beltsville, Maryland

Just had one of the worst experiences of my life. We had our wedding at the Waverly mansion and it was a total disaster. The only things that went right were things that we took care of like the entertainment. Our wedding coordinator Katelyn, who only recently started working for the company, despite numerous verbal assurances that she would be there for every little detail, the day of was no where to be found half of the time and had an attitude right as we arrived about "it not being her job to herd guests to the ceremony, that's what the signs are for." Yes, I think it was your job and I also think it was Uptown by Catering's job to assure the safety of the guests of the wedding. Although apparently according to Rob, one of the owners, response, it is not this company's responsibility to provide security for their guests and their vehicles. All of our gift money from guests, thousands of dollars, was stolen from our vehicles while we were celebrating. This happened before 9 and I was not notified until after 11 once all of the money had already been taken. Our car was right in the front of the parking lot and had ANY security (lights, cameras, or a PERSON if you can't add those things to the property as you claim) been present then this incident would never have happened. The doors WERE locked, the key was placed on the wheel well for the best man to return to the car shortly and would have been a perfectly fine hiding place had our car not been under surveillance by SOMEONE when the key was placed there. That's why there was no sign of forced entry. And as to the license plate of the suspicious vehicle, it WAS reported by our guest who saw it as a temporary tag. There should have been some kind of security lights (there was one orange light across the street) cameras, or a security person and there was nothing. Then staff members were overheard by guests saying "the checks are in the car." Although they of course claimed no knowledge of anything when we discovered the robbery. This is NOT libel as it was an observation by OUR guest whose husband was also in attendance who is a DC police officer. His first thought was due to the circumstances and this conversation overheard by his wife, that this was an inside job. Of course nothing can be proven as all staff members claimed innocence. I'm not even going to mention the numerous other small things (the groomsmen not getting their boutineers and the music completely stopping during the dinner and I had to search, again, for Katelyn to help, bartender disappearing numerous times so my guests had to serve themselves, the gift basket where money was also located being placed outside of the tent where we couldn't see it, I could go on) As to the implied threat of libel, please Rob, nothing I am saying is not verifiable. You asked me to pull down reviews until the insurance investigation was over, which I did. But now the truth will be told because other potential clients have the right to know how your company and you conduct yourselves. They will say whatever you want to hear to get you to book and then once they have your money your concerns do not matter. (Look at other reviews on this point if you don't believe me) Don't make the mistake I did and trust this company with over $10,000 of your money when there are so many other venues, Ceresville Mansion and Antrim 1844 to name a few, that are just as lovely as Waverly and ARE NOT run by this company. Please save your money (and don't get it stolen) and choose another company for your big event. read more

I was recommended to Catering by Uptown by a colleague that said their food and service was very good. They truly did not disappoint. All of my guests raved about how the food was the best they've ever had a wedding. I was very pleased with how all of the staff went above and beyond to make sure my night was perfect. If I could do it all over again I might change my venue to a Catering by Uptown venue. It would make the wedding planning process even easier. I definitely recommend Catering by Uptown for your catering needs read more

I fell in love with this venue two years ago and just recently got married in mid-October 2020. I guess since COVID, their quality assurance went downhill. First of all, everything mostly went smoothly thanks to my DJ, Maid of Honor, and me. I was EXTREMELY disappointed to have been married and go out to the pier to take photos... WITH BIRD POOP ALL OVER THE DECK! I am talking a massive amount that any venue who knew a wedding was coming would power-wash. This was unacceptable!! THEN I go inside, have my first dance, and as I am watching my husband dance with his mother, the coordinator (Vicky) decides to tell me that there are more people than expected in the venue. She says she only thought 100 were coming and I can easily prove on my final paperwork AND from our discussion that I had 109. Even after she apparently went to my parents and told them, they told her NOT to tell me, she did anyway. WHY WOULD YOU TELL THE BRIDE OF ANY PROBLEMS THE DAY OF HER WEDDING!!?? Especially during the first dances.... again, unacceptable. Then at the end of the night, she is asking me about cleaning everything up, getting the vases, etc... I am not in charge of that, I am the bride and I am leaving with my husband during my send-off! I loved my wedding day because of my own vendors... not because of them. They said I would have a person to make sure I was fed & had drinks and that only happened in the beginning of the reception. Appetizers were delicious, but the entrees I thought were mediocre at best. Definitely not as good as what I had at the tasting. Good luck to any brides who decide to book! read more

The food is half the battle and Catering by Uptown won! Everyone raved about the food from cocktail hour to the cake. The presentation was perfect. The turn around of the room was the allotted time they said it would take so the whole day ran smoothly and on time. Everyone spoke very highly of the promptness of the day thanks to our coordinator Karen. Even the pastor said it was the first wedding hes been to in a long time that started on time. The day was perfect thanks to all the staff. Our day was amazing couldnt of picked a better caterer or venue. read more

Rhiannon Bartlett Bouvier with Sylvia Illuzzi . 50 mins · Columbia, MD · Some of you know about the unfortunate situation that occurred following our wedding where someone broke into Jonathan's car and stole all of the money our guests gave us as wedding gifts. We tried speaking with the company who runs the venue, Catering by Uptown, about their responsibility in this situation to insure security for their clients and guests. I was just informed by the owner that "the only security I need to worry about is how to lock our car doors." This company is the largest catering company in the state. They own numerous venues. They have a Facebook page, Twitter, they are on The Knot and Wedding Wire. Please if you have a moment, share this status or leave a comment/review letting people know how unprofessional they can be and how they treat clients once they have their money. Thank you!! DONT USE THESE PEOPLE EVER!!!!!!! i WISH I CAN GIVE THEM A NEGATIVE AMOUNT OF STARS read more

I had my wedding at Celebrations at the Bay back in 5/2018 one of there venue that they have catering through. I would say the venue in itself was beautiful and the day coordinator Eileen was wonderful. She was a great help and attended to us like Family. The Food is Great! As far as the Catering by Uptown I feel they nickle and dime you at the very end. We wanted top Shelf premium bar at the wedding and when we looked at the list what is considered top shelf was not on the list. So we had to tell them how many bottles of what we wanted and pay per bottle plus service and tax fee. They also wanted to charge us to have our rehearsal there for 1 hr from $300-500 pending the time of day which does not include service fee and taxes. They fail to tell you at the very beginning all the details that needs to be paid at the end includes services fee and tax fee on everything. The amount of money that one spends on that day the least they can do is include the 1 hr rehearsal fee for free. By the way rehearsal can be done Monday - Thursday only!. One more thing keep in mind that you need to feed your vendors as well and that is due at the final payment and guess what that also includes a service and tax fee. So beware before you sign on that dotted line, make sure they explain to you all the extra be that will be need to be paid. read more

Please AVOID dealing with these people...they are THIEVES! We hired them to cater our Christmas party back in December....and paid them up front the sum of $5,100.00 a few days before our event. (Mind you, we had already rented a venue, hired an LA musician, reserved a casino event company and had our invitations sent out). Wouldn't you know, the weather forecast is calling for snow. Great. Not only does everyone start to overreact and fear an ice storm is on the way, the owner Rob comes to my place of business THE DAY BEFORE our event and tries to get us to cancel...even threatening to keep our money if we didn't. He made up some BS story that he would have to put up the employees in RV's at the venue so they wouldn't risk driving in the snow, and it would be at his expense. Ha. What a crock. (I actually drove by the venue THAT EVENING and saw NO RV's anywhere....liar) I said, fine, we are still not cancelling. He was such a rude and pompous a$$ at this point, obviously annoyed that we were going to make him work in the snow. We all got the feeling he made absolutely NO preparations for our event and he knew all along he wasn't going to do it. We also feel they are in cahoots with the venue (Newton White Mansion) as they are on their preferred caterers list. To make a long story short, the Newton White Mansion emailed me the next morning, the day of our event, to say they were cancelling our party due to weather (WHICH WASN'T EVEN BAD!!!!). How convenient. So now it left us in a bad situation, as our musician was already on his flight, everyone RSVP'd that they were coming and now the venue and caterer cancel on us! Talking to them both was very upsetting, as neither one of them showed any bit of compassion to our plight, and basically had an F-you attitude. I would NEVER, EVER recommend doing business with these people. EVER! VERY UNETHICAL. If they were an honorable, decent business, they would have refunded us 100% due to circumstances...but I guess they are hard up for money, so they had to steal ours. WE HAVE NOT RECEIVED ONE PENNY OF OUR $5,100.00!!! Funny thing, when I was returning all of the liquor I purchased for the bar back to Costco, the lady asked why, I told her what Catering by Uptown did, and she said she heard the same thing about them, that they were a 'bad company'...I will continue to spread the word about these shysters. If I could give them zero stars, I would! Karma is coming.... (Oh, we ended up having our party at the Old Bowie Town Grill last minute. The owner was extremely accommodating and hospitable. The casino company was all set up by the time everyone arrived and the musician had a nice stage to perform on. It turned out better than any planned party could have!) read more

Possibly the worst experience I've ever had. I wish I could jump back in time and save all the time, energy, and money I wasted on this place. They are the worst type of people. They were so unbelievably rude and condescending. When they were trying to sell me the package they were super attentive and told me not to worry about a thing. Skip forward to my wedding day after the mind numbing frustration of the planning phase. They had no idea what I wanted even though I went through everything with the planner the previous day. I took multiple days off to address issues only to be turned away multiple times. Tried to call several times as well but ended up repeating myself over and over again after being put on hold for long periods of time without any resolution to any of the issues that they were causing. I thought after all the hassle they put us through they would finally come through on the day of the wedding but they let us down over and over again. Besides throwing a tantrum with the wait staff in front of our guests at the very beginning of the reception, the planner I had the day of the wedding was not around to help at all. Our family and friends stepped in and helped get people food when they denied our guests food early on, and get the food that was supposed to be out but was not, and direct our guests when they needed something. It was so frustrating to go through this whole experience. On top of everything else, a few weeks later I got an e-mail from them that ended up being a virus. So much for privacy, I saw multiple e-mail addresses from people I knew as I'm sure they saw mine. I would never recommend this place or anyone working here to anyone. Bunch of slacking scammers. Save your time and money go somewhere else. read more

Catering by Uptown - Top of our wedding cake. - Caterers Near Me - Beltsville, Maryland

The Waverly Mansion venue is perfect, Catering by Uptown was a disaster. I am absolutely astonished Catering by Uptown has so many positive reviews throughout the internet. I signed a contract with them in June 2014 for my wedding in May 2015. The planning team has been unhelpful, disorganized and frustrating since the first time I contacted them after signing the contract all the way through the wedding day. I would NOT RECOMMEND this company as a full service wedding caterer to anyone. To see my full length review - go here: https://docs.google.com/document/d/1gEg1M_nDG7QfouTMeHQNSzXIzRba4Y8P6A1b9pB5Ru8/pub read more

Had a very bad experience with Catering By Uptown... Scheduled an event, almost a year in advance. Had a family issue (pregnancy) that precluded using that date. Although I understand the contract does not refund deposits (in this case, about $6,000), we cancelled well in advance. The company did not budge on its policy (which is legal, but bad business practice from a practical standpoint). I would not use them, ever again. And I caution anyone who has even a glimmer of doubt, not to use them. read more

We used Catering by Uptown for our wedding and they were just fantastic. They covered the location, linens, chairs, everything you need for a wedding. They have a great set of coordinators that will help every step of the way. The site was great, the food was fantastic and they even let me swap out their normal beer selection for some personal favorites. They are definitely one of the best deals out there that we found when looking for a wedding location and catering. We can't say enough good things about them! read more

I found Catering by Uptown as one of the best caterers voted on The Knot. To our surprise, The Villa is conveniently located 2mins from our house. We weren't blown away by the location (wasn't our style), and The Flag House was recommended. We fell in love immediately, our salesman (Ray) helped us to envision the ceremony outside, and the reception inside. We booked it more than 1 year in advance. As time drew near, we were able to have all of our questions answered (even though some were listed on our personalized website), and things went smoothly. Simply put, our wedding was magical. The weather and atmosphere blew everyone away! The only complaint (if you even want to complain), was there was too much food...not that it wasn't good...our guests wished they had enough room in their stomachs for more! Our day of coordinator, Jeff was very professional, and seemed to enjoy himself as well. I would highly recommend to any couple that would like to take the stress out of wedding planning, and would like to get the exact bang for their bucks ($$$). Thank you Catering by Uptown, you exceeded my expectations of a wedding! read more

My inquiries were first answered by Jeff and the first sentence in his email to me was "I can't believe I'm getting so much for this price" and he couldn't have been more correct. From the moment we contracted with Uptown their attention to detail and personalization was great. I loved how easy they made everything with the setup on their website, it was great. The day of the wedding was no different. When I walked into the reception area and saw how beautiful everything was set up I was in awe. The food tasted as good as the day I had the private tasting. My day of coordinator was there at all times to make sure everything was perfect (and it was). If you're looking for a caterer who pays attention to detail and wants to ensure you have your dream wedding Catering by Uptown is the way to go. read more

We recently had our wedding ceremony and reception at The Villa. The thing that sold me on booking this place for our venue was the luxury of having a Planner (Miranda) through out the wedding preparation and a Day of coordinator (Vicky) that made sure everything was set and flowing. Miranda kept me on track with details and deadlines and offered decor ideas when it was time to choose table linen, place settings, food menu, etc. The day of coordinator was great as well, I didn't have to worry/stress about setting up any decor, they handled it all for us and everything looked beautiful. My husband and I were able to really enjoy our reception and have a good time with our guests. The food was awesome..!!! everyone loved the cocktail hour with waiters walking around serving our guests. I recommend Catering by Uptown, they are A+ with catering all aspects of your event needs. read more

I was married at Waverly Mansion on Friday July 3rd and wanted to share my experience with people who are interested in using Catering by Uptown. Positive - 1. My wedding coordinator Takasha was amazing! I may have given this review 3 stars if it was not for her. You are put in touch with your coordinator 10 days before your wedding, and she made sure to take care of everything from that point on. The wedding venue looked amazing the day of the wedding, the wedding went smoothly, and she made sure that she and the entire staff at Waverly Mansion (who were all so attentive and very friendly) got myself, my family, and all of my guests anything they needed. If you can request a coordinator, request her! 2. Food - The food was delicious. I usually do not like wedding food, but the appetizers were tasty and the dinner did not disappoint. 3. Venue- Waverly Mansion is beautiful, clean, and well kept. Make sure you have air conditioning if you sweat easily, have a big party, and/or are having an event during the warm months. Negatives - I must say that overall I was disappointed with the staff that I needed to speak to prior to being able to talk with Takasha my coordinator. When you call the office you are placed on the phone with a different person each time who helps you as much as they can depending on the mood they are in for the day. I often felt that they became easily frustrated with me including a manager I even spoke to. I was hoping that I could be treated fairly since I was a paying customer and an eager bride, but I guess it doesn't always happen. Please make sure you get everything in writing here. They might say that they are writing something on your online profile, but request it in an email instead. Things that were promised to me were not upheld even after they were discussed three times, until I was able to discuss them with my wedding coordinator. read more

My son and bride had their wedding at Waverly Mansion in Woodstock,Md. recently....It was beautiful. It was catered by Catering by Uptown HOWEVER People beware... Watch your money and cars... No lighting, someone in lot checking car doors. It was reported , but they did nothing... What did the staff see or hear? There were rumors End result all the gift money stollen.. Uptowns response... " lock your car". Well it was locked!!! And still broken into Not a way to end a ceremony... Talking to police! My advice FIND ANOTHER CATERER..... Someone with empathy and someone who can accept some responsibility Your response Not true, car was locked and money , cards hidden Do not believe them read more

Phenomenal food. The steak and salmon was delicious. My boyfriend doesn't even like salmon and he ate it and raved about how delicious it was. Best food I've ever had at a wedding. Great service and a beautiful venue at waverly mansion. I'm in my best friends wedding in June and she is using uptown catering at the anchor inn, she made the right choice. Kirk Huserik, one of the event managers was very helpful and kind. read more

I really wish that I could give Uptown more stars! I loved working with them and loved, loved, LOVED the food. We just got back from our honeymoon and we really wish that they were a restaurant and we could go and get dinner from them. I got in touch with them almost as soon as we got engaged. I was looking at one of their venues, which we ultimately didn't even use. Their staff were so kind, patient, and helpful. They ended up helping us decide where to do our reception (not even at one of their venues). We did our tasting well in advance of our wedding and then couldn't WAIT to eat at our wedding. It's true that on the day of, you don't have a lot of time to eat and drink. However, we had the amazing Jeff Ditter as our catering coordinator the day of and he was always close by to hand us a drink or to give us a plate of our passed appetizers with our dinner because we just wanted to eat more of them! They were extremely professional and really wonderful the day of. There was plenty of food and the food was beautiful and delicious. We opted to have them do our open bar (even though they are flexible in terms of if you want to buy your own alcohol) and they provide incredible value. You can get your cake through them and we chose to do that. It was delicious and absolutely beautiful! Again, we want to just go buy a cake and enjoy it at home :) Uptown knows what they are doing. They know how to do it right and they will provide you with guidance and advice while still making sure to keep your vision. We loved them and want to host parties again just so that we can use them again! PS. Get the lobster bisque martinis for your cocktail hour. BEST EVER! read more

RESPONSE TO MY REVIEW: 1) I work in your industry, so I am fully aware of the hard work employees put into that type of job. To undermine my review because you do not like what it says is childish and probably why this happened under your watch. 2) I am also fully aware of the steps you have taken to help the couple with the police and insurance process. However, your communication with the couple has been LESS than appropriate. Your tone has been aggressive and rude from the beginning. 3) Since the night of the incident it has been discovered that a guest HEARD one of your STAFF MEMBERS on the phone discussing where the couple had left their envelopes and monetary gifts. The Groom's brother had borrowed the key and left it under the tire well for the Groom. Since YOUR STAFF was clearly staking out the car, I'm sure they saw where the Groom's brother hid the key, hence, no forced entry. 4) On a different note, the wedding coordinator was horrible. When asked to direct the guests to the site of the ceremony while we were taking photos in front of the reception site, she actually SCOFFED and rolled her eyes at us, told us she couldn't herd them but that she'd try her best, and walked away. As someone who has worked in the hospitality industry with a focus on events, I am APPALLED at the way your company has handled this situation. I am personally offended by your response to my post, and I can guarantee you have lost a great deal of business in the MD/DC area. read more

In response to an earlier review that I wrote: The owner of Uptown did reach out to me to apologize for the behavior of his staff. I appreciated his integrity and amend my review to include this fact. Give them a chance- I'm sure one bad apple hasn't spoiled the barrel. read more

I had my wedding at the Celebrations at the Bay location. The day was absolutely perfect! Literally, nothing went wrong. If it did, then the venue took care of it without me knowing because everything was great! Mary was my coordinator for the day and she was as nice as she was organized. I really didn't have to do anything but sip on wine, get dressed, and say I do. EVERYTHING WAS HANDLED FLAWLESSLY. I received constant comments about how amazing the crew was and that nothing was left undone and no one needed anything because the staff was ready and available. The salad, the appetizers, the dinner, the cake, it was all delicious. We even had food that we would not normally eat because it was so good. The planning team answered all my questions within a reasonable time. Once I was assigned Mary as my coordinator, she answered my eMails and questions continuously regardless if it was morning, afternoon, or evening. I even found myself in a financial hardship when my now husband lost his job a month before our wedding. They were kind and understanding and sat down with me to see what our options were to reduce the cost and still have the perfect wedding within our budget. Everyone from the sales representative, the planning team, the finance team, and the day of team was amazing!! read more

Today after a few more emails with Robyn and a direct phone call from the owner I am feeling better. They made sure that they understood my side of what happened, explained the breakdown on their side and apologized, offering to send my father and I or my fiancé and I out to dinner on them. (which I turned down). My goal in this was not for free things, or attention, I honestly never want another person to walk out of any place feeling the way I did. The owner explained that the anger (while out of line) stemmed from a perceived insult towards the company. My intentions were misread, and sometimes people just see red for certain triggers. I feel a lot better about the situation after having spoke to him. I won't be going back there but if their service department is as devoted as they seem I am sure this won't happen to another bride. Their site is beautiful and five out of six of the employees I spoke to were friendly and helpful. Hopefully my experience was an incredibly unlikely quirk in the system. read more

This was the actual email that I sent Rob and Jeff from Catering by Uptown: Rob and Jeff, Wow. I don't even know where to begin, and I don't think there are enough words in the dictionary to describe how happy I am to have chosen Catering by Uptown to cater our wedding. Everything was absolutely PERFECT! The food was DELICIOUS!!!! (All caps and exclamation points don't even do it justice!); the servers and bartenders were incredibly professional, prompt, and sooooo nice; Peter was the nicest person to work with and so unbelievably helpful; the linens and china were absolutely stunning; the cake was amazing and delicious; everything was just wonderful! I don't even feel like I am doing your company justice right now! I cannot express how absolutely grateful I am for all of your hard work and dedication to your clients. I could not be happier with your service, and I will DEFINITELY recommend Catering by Uptown to all my engaged friends. You can also expect glowing reviews on Yelp and Wedding Wire :) Thank you so very much for making our wedding absolutely perfect! read more

Catering by Uptown was amazing! The entire staff was so professional, responsive, and kind. Full disclosure we are a lesbian couple, and it was very important to find a place that accepted the gays sort of speak LOL. Anne was great and she took us to several different venues staying within our price range. In the end, her and Ray were able to get us a great deal for our small wedding and a wonderful 6 hours of partying! Shonda was our coordinator throughout and she was AMAZINGGGG!! Always so prompt and caring; she always had this sense of warmth when we met up, to put it into perspective on the day of the wedding I didn't want to cut the cake unless Shonda was there because when she was everything always felt better and about 1 minute later she appeared from the room and was right there guiding us on how to cut the cake! I understand these are small things, but it's the small things which we will remember 5, 10, 15 years from now. I would like to say one thing about the staff, before coming into the ceremony the entire staff met us outside and saw how nervous we were. They were saying words of encouragement, like "everything is going to be fine", "you both look beautiful", the "ceremony lighting is no nice, we have never seen the ballroom area so pretty"! We thought this was a good a time to inform the staff that my wife would not be able to have any drinks throughout the night. They did not appear to be phased by this request as the staff were all professionals, and they ended up giving her apple cider throughout the night (looks like champagne to drunk people LOL) always marked with a cherry instead of a strawberry, which symbolized actual champagne (my drink). Sylvia was amazing on the day of the wedding she always made sure we had our respective drinks on our table, and made sure to remind us to eat. The bartender that night was remarkable as well. Loved our night and loved how above and beyond Catering by Uptown went to make our wedding BEAUTIFUL! Thank you! :) read more

We went to the venue in Halethorpe, Town & Country. We were so happy with everything. The food was delicious, everything was set up perfectly. We had salmon and chicken for dinner. The staff was attentive and friendly. Shonda, our wedding planner was absolutely wonderful. She always got back to my questions super fast before the wedding, and was incredibly friendly. I was incredibly happy with Shonda and the venue. During the wedding, she made sure to ask us our time when we wanted to do everything. She worked on our schedule. She got everything in order before and really was phenomenal. We would book another event at this venue in a heartbeat. read more

I was VERY disappointed with uptown caterers. I used them for a party at my house. They forgot one of the main courses and there was a big difference between the estimate and my final bill. They were very misleading. The supervisor they provided us with was extremely unprofessional. I highly do not recommend using them, there are so many other better options out there! read more

It has been more than a month and this company has showed no remorse for the several mistakes they made at my wedding. The served food that was not in our contractual agreement and have created family animosity by sitting people in the wrong areas. After not keeping the contract agreement I asked for 30% reimbursement. They offered me $500 consolation for the $13,000 that I spent on cold food. I'm now in the process of suing seeking legal action. I thought I would use them again but all they care about is money. They aren't concerned with ethics or making sure the customer is happy. I would never ever do business with them again. read more

Elisabeth was our contact from Catering by Uptown for my son and daughter-in-laws' wedding. It was held at the Star Spangled Banner Flag House. Elisabeth did an outstanding job in organizing the reception. Elisabeth's attention to detail was superb! read more