Big picture: I strongly discourage anyone from living here. West End Residences has low-quality…read moremanagement for a high-priced neighborhood. However, I'll give a balanced review. The best part of living here was its location near Foggy Bottom, Georgetown & Dupont Circle. The worst part was that my unit gave me many problems (mold following a water leak, food dispenser not working multiple times). My background: when I lived here, management changed from someone who was responsive to someone who was not. Unfortunately, with the unresponsive manager, I experienced water damage that leaked from my ceiling. The damage led to mold in my unit (I was reimbursed for the days I could not live in the unit only after sending a demand letter to the manager). Pros - Move-in was smooth (loading dock and elevator available), yet no one works there on weekends, so plan your move-in on a weekday if you choose to live here - Coffee machine in lobby (when it works, which is most of the time) - Lots of trees and flowers nearby. Georgetown's Rose Park & N Street Tennis Courts are walking distance - ‍Walking distance to Trader Joe's, Whole Foods, the George Washington University, the West End Library, Starbucks & restaurants - Metro accessibility: walking distance to blue/orange/silver (Foggy Bottom) & red lines (Dupont Circle) + buses nearby - Business center has a PrintWithMe printer( free black and white printing. Pay for color printing) - ‍ Fitness center that has the essential cardio and weight equipment. Small sized gym, yet it has natural light (the gym can fit 8 people. Gym can become smelly sometimes) - Responsive maintenance team - Residents were helpful to each other by sharing updates/asking for assistance in a tenants-only WhatsApp group chat Cons - The property manager failed to communicate promptly with residents during a weekend water damage crisis. After my apartment (and several others) experienced significant water damage, the apartment manager took several days to communicate with tenants. I had to relocate for six days. This failure to communicate is the top reason that I would not recommend that anyone live at this Bernstein Management property. - Old key knobs. My key hole once broke when trying to lock the door. They give you two keys, yet there's no receptionist, which means if you lose your key, you need to call an emergency number and pay for a replacement key - Loud air conditioner and washer/dryer. Freezer occasionally makes a loud buzzing noise - ‍ Kitchen fan is not super powerful. We accidentally triggered our room's fire alarm while cooking steak. The alarm stopped on its own within 10 minutes - Resident is responsible for Wi-Fi, utilities and a trash fee - A very disorganized package room was a consistent inconvenience - No recycling trash chute on each floor (there's a small bin instead). You have to take big recycling bags and broken-down boxes to the trash room yourself - The walls in the bathroom and den are thin, so I can hear my neighbors sometimes - Occasional water outages for a few hours per outage (maybe a few times per year) - No substantive social events (they held an omelet event once or twice per year). Good to know - You receive two sets of traditional keys + key fob for front entrance - No 24-hour receptionist (yet there is an emergency number you can call) - Business office accepted none of my amendments to my lease renewal. They were difficult to negotiate with when I requested a partial refund after I was displaced from my unit for six nights. - ‍ Near Francis Dog Park, Community Pool & Francis-Stevens Junior High School - Near a fire station, so you may hear sirens frequently - The immediate area has lots of hotels and office buildings nearby. If you face 24th St NW, light from the World Wildlife Fund (WWF) building may seep in at night. I bought curtains, which solved the light issue. You need to walk a couple of blocks east on N St NW for it to feel residential

Such a great place. Great location, wonderful staff and competitive price! Highly recommended.read more

A good property with excellent views, high-quality service and maintenance, and great service from…read morethe manager; I recommend it as a place to live.

Great place to live overall. The property is well-maintained, the staff is responsive and helpful,…read moreand maintenance requests are handled quickly. The community feels safe and quiet, and the amenities are kept clean.

In having done a little research in preparation for this review, I found that most renters in the…read moreD.C. Beltway area tend to move to a new apartment every two-to-four years, with the majority of apartment turnover happening at the 12-to-24 month lease mark. I've been living at Water Park Towers for over five and half years, and the only time I've moved has been to upgrade to a bigger apartment in the same building. There are many reasons for my above-average length of residency here, and all of them reflect well upon the building, its surrounding community and neighborhood, and the great Water Park Towers team that help this place to thrive. Let's begin with the building, itself. Constructed in the late 80s and recently having newly-renovated each unit upon vacancy, the building presents itself as having both been cozily lived in for years, while at the same time feeling exciting and brand new. The amenities are second-to-none, with a full gym, grill deck, pool, event and conference rooms and community wi-fi open to all residents in the common areas. As for the individual apartment units, they are also stacked with good stuff. As I mentioned, all units, upon vacancy, are renovated to a luxurious standard. Hard surface flooring, walk-in closets, in-home washer and dryer, AMAZING views of the airport, the D.C. monuments, and the upscale Crystal City/Pentagon City neighborhoods (depending on which way you're facing), Smart Home technology (you can unlock your door and control your thermostat from halfway around the world!) and other great features truly make every unit in Water Park Towers feel like a home. And that's just life inside the building; the surrounding neighborhood is great, too. Then place is called "Water Park Towers" because the building sits right next door to a recently renovated outdoor venue that features multiple, upscale gourmet food kiosks, a sound stage for concerts, a rooftop bar and - yes - a cascading man-made waterfall after which both the park and the apartment complex are named. It's a great place to come for a stroll, grab some Thai food, maybe have a drink and just relax at one of the many outdoor tables. Also, along Crystal Drive, you'll find a Whole Foods directly across the street, a CVS right by that, an Alamo Draft House Cinema showing all of the latest films (and some retro classics, too). Transportation wise, you're a five-minute walk from the Crystal City Metro station, and the building is extremely ride-share friendly due to its close location to Highway 1. Also, for exercise, there is a MASSIVE outdoor park complex just down the street that hosts collegiate-level soccer and LaCross matches, and doing a loop around both large fields is equal to almost a mile and a half worth of steps. Lastly, what makes Water Park Towers truly special is the talented team of professionals that work here. For starters, whenever I have had ANY issues related to maintenance -- anything from a leaky faucet to a busted dishwasher -- those issues have been resolved quickly and expertly by the highly skilled onsite maintenance team that keep this place running smoothly. Probably my most endearing memory of all the calls for maintenance I have put in was from back on the 4th of July in 2022. It was a really, REALLY hot summer that year, my AC just couldn't take it anymore, and so it gave out. It was a holiday, and I didn't expect it to get fixed too quickly. But, not one hour after putting in an emergency maintenance request, a technician was on site to get my apartment nice and chilled again. It was awesome. When it comes to customer/resident courtesy, there is a 24/7 concierge manning the main lobby. This person is always there to hand you your recently-delivered Amazon packages, direct your take-out delivery person where to go, and to even let you into the building when you have forgotten your keys (just make sure to have your ID on you.) Lastly, I'd be remiss if I didn't mention the wonderful front office staff who are always standing by to make sure that living at Water Park Towers is as great an experience it can possibly be. Whenever I have questions about my rent, my lease, questions about moving into a bigger unit (which I recently did, and the view of the airport is GREAT) the team of consultants down in the front office are always there to respond to my queries as professionally and expeditiously as possible. They truly are a talented team of professionals who really do care about the residents of Water Park Towers having a fulfilling, sustained and satisfactory living experience. For all the reasons listed above, I think it must be pretty apparent that I view the Water Park Towers Team and the building they manage as being fully worthy of FIVE STARS! It really is a great place to live.

Community is clean and well kept. Great location. Steve was extremely professional and patient with…read moreus from touring and the application process. Victoria was amazing and accommodating. Excited to move in!

My wife and I just moved in with our two daughters before Christmas and we've been spoiled by the…read morestaff here at the Residences at Eastern Market. From the friendly concierge to the management team, all have taken steps to make sure our move-in was a smooth process. The parking garage is easy to get to via the same elevator that takes us to our apt floor. You are also steps away from the grocery store (Trader Joe's). In fact, you don't even have to go outside to get to Trader Joe's. I would highly recommend getting a tour of this place like we did. We fell in love with this place and we were able to pick the exact apt we wanted.

I had a horrible experience with this leasing office. I applied to rent an apartment that was…read moreadvertised online. Once I applied and paid a deposit, the leasing manager started giving me conflicting information on the move in date. Several weeks later, she stated that the tenant did not want to move so they were not going to honor the rental deposit agreement. I still have not received my deposit back. I found the management to be dismissive and unprofessional. They left me in a horrible position and couldn't explain why the tenant who terminated their lease could remain in the apartment even though they took my deposit. They offered other apartments that were smaller or more expensive. They took my deposit and after I asked to see the apartment, they promised to let me see it so I would not cancel my deposit. They never scheduled a time for me to view the apartment as promised but suddenly said the "tenant withdrew their notice." The tenant had effectively terminated the lease at that point. I still have not received my deposit despite them saying they expedited it and sent it overnight.

This person named Hakeem was an EXCELLENT host. Gave great service, professional, easygoing, and…read moremade me feel comfortable during our showing. I didn't feel rushed or an inconvenience. The apartment that I chose to look into was beautiful! It was clean and from past experience some apartment properties don't always care to upkeep their estate. I recommend!

My overall message to folks after being here for a year is to beware of what you're getting into by…read moremoving into AdMo Heights. After being a great tenant here for a year, the management raised the rent by an exorbitant amount - giving me the choice of anywhere between a 25 to 40% increase. There was no month-to-month lease option. This is in the context of VERY NOISY construction in the building which appears likely to last for at least a year. I raised my concerns with the Property Manager on many occasions and have never heard from "Corporate" as she refers to them, and who have written a response to this review. I have been given no real reasonable solution that fit my needs, and instead am paying thousands of dollars a month for an apartment that I need to remotely work in that I cannot, because of the construction noise. There are also not-so-hidden fees and other ways for the company to make even more off you, for example, by requiring you have renters' insurance (the owners appear to have connections with the insurance company), and water, trash, utility, etc. fees. This place is laser-focused on maximizing profit.

What had been planned to be a 2-years of living arrangement turned out to be 7 long years and I…read morewould never consider moving out if I had not purchased my own condo! Location is amazing, minutes walk to Dupont Circle, Adams Morgan and Woodley Park, and even to Georgetown and Logan Circle. And super safe too, remember you are neighbor to Obama, so it is well-protected. Apartments are luxurious with inside unit washer/dryer. Street parking is abundant around the building as the area is note residential. Yes, the apartments are a bit on the smaller side, but the rents are really low for the area and increase only marginally from year to year. But above all, management is excellent! They respond to each maintenance request right away, and fix everything within a day, no questions asked! All told, living at 2000 Conn was an awesome experience that would recommend to everyone!

This is a nice place to live in DC. Updated apartments, great management, beautiful neighborhood…read more Note that this is NOT a party place. The residents are on the quiet side and keep the peace for each other. Most residents specifically keep their TVs lower volume for their neighbors, since a little sound does come through. Nice to have that community.

The Concord Leasing Team has gone all out this World Cup season. They hosted a watch party…read moreyesterday for Spain+France semifinal. Residents loved gathering to telework, network, and hang out with neighbors while enjoying cool beverages. Residents suggested that they host a follow-up event for England+Argentina and boy did they deliver pulling together a second event within one day with more cold beverages of many varieties PLUS PIZZA. Thank you for listening to your residents, finding ways for us to come together, and going above and beyond!!! A special shout out to Cindy who made it all happen.#eventoftheyear #aboveandbeyond

I've lived here for about 6 months now and highly recommend. Concierge staff is always friendly and…read morehelpful. Maintenance is quick to respond and to fix whatever comes up. The cleaning staff are great. Leasing is full of kind people who are really good at their jobs. The building itself is nice, always clean, beautiful on the inside, has nice amenities. I love the sauna. Best apartment building I've gotten to live in yet, and I'll stay here longer if I stay in the area!

Hello! I lived here from October 2019-October 2020. It was the worst living situation I've ever…read moreexperienced. I got a 7th floor studio apartment (400-ish sq ft) with one bathroom and kitchenette for $1575 a month. My parking space was $175 a month. So I was paying $1770 a month (*with a $55k salary*). Let me tell you how much of a joke this was. Let's start off easy, with the parking space. I did not get a full parking space, yet I was paying the full amount as everyone else in the garage. Due to an extra wall protruding, the corner parking space I had was impossible to turn into, park, and get out of. If I turn in too narrow, it blocks off space for the car next to me. If I turn in too wide, it's nearly impossible to get out of it without hitting the car parked behind me. The butt of my car always stood out because the parking space was a half. Why should that be $175? Now for the apartment. The carpet was an ugly beige, reminding me of like someone's parents' house basement. Any stain was impossible to get out. Aesthetically, not pleasing at all. I fell for the beautiful view initially, there is a wall of windows next to the bed. However, as the apartment is on a main street (16th St), it means NOISE. The constant humdrum buzz of cars whizzing by yes, but also Sirens of ambulance and police constantly, and late night roaring and yelling by homeless drunk people. There is no overheard lighting (except for a horrible florescent office-like light in the kitchenette) so I had to have two standing lamps (in opposing corners of the apartment, for more evened-out lighting), plus a bedside nightstand lamp, but were still not good enough really. The way the studio apartment is designed is horrible. You really can put the bed on either side of the room, but there is no room for a couch. I mean, technically there is, but you would risk blocking the front entrance. So I had to have an arm chair there but it looked pretty awkward given all the space. Then, here is the worst part. The kitchenette. What a joke excuse of a kitchen. I really hated it. So design-wise, it's ugly, all-white, non-remarkable and cheap looking. There is NO dishwasher. There is NO microwave. There is literally a tiny square gray sink, a small area of counter space, then the stove/oven. I would have to wash dishes pretty fast considering more than two meals meant that the sink would fill up. But there is no place to dry the dishes/post unless I used that small bit of counter space. But then I would need that small bit of counter space to cut my vegetables, or else I'd just turn around and use the f---ing kitchen table to cut my things. And THE STOVE/OVEN. So the stove fire didn't work when i turned it out, so I would have to use an extended lighter and turn on the stove the same time to get any fire. THERE IS NO VENTILATION. NONE!!!! THERE IS A HOOD ABOVE THE STOVE. Like a hood that looks like a ventilator, but it's like plastic looking and no actual utility use. It's a fake ventilator. Do you know what that means? It means that every time I cooked--EVEN IF IT WAS JUST BOILING WATER FOR PASTA--the fire alarm would set off. Every time. Not a couple times. Not every other time. Every time. Do you know how management responded to this? They appeared at my front door knocking, without advanced notice which was inappropriate. Then, they say they read my email about my fire alarm constantly going off, so here is their solution for me: a shoe cover. Yes, you read that right. A cloth, drawstring shoe-cover FOR F---ING SHOES (!!) to put over my fire alarm. And the best part? "Don't tell anyone about this please," the management pleaded. THE AUDACITY! No room for things like blenders or a coffee maker either since the counter space so small. You know what I had to do when making breakfast? I'd have to take my toaster out of the cupboard above the fridge that's annoying to reach. Make my toast. Then I would have to put the toast on a plate and onto the table. Then I'd have to use the remaining counter space, where I previously had my toaster, to cut things, etc. So much back and forth. Next, I'm going to go into their COVID management. When I got COVID in August, I notified them. And they DID NOT send a mass email warning everyone, or step up their disinfecting. It was like they wanted to hide it. In Hong Kong where my friend lives, one person got it and everyone was notified and they shut things down. Here it was like they downplayed. Anyway I hated living here, it was miserable, overpriced, management was awful and often petty. ALSO NO WASHER DRYER IN UNIT. You have to pay $$ for that and go all the way down to the basement. Once I put $30 on my laundry card and it took it, but then wouldn't work on the machines. I told management. What did they say? "IDK what to do, but why don't you call the owners of the laundry machines yourself and ask them how to get your money back?" THAT'S YOUR JOB. I pay you to do things like this. ugh.

I lived here for 11 months (11/14-10/15). The only reason I moved is because I transferred to my…read moreagency's San Francisco office. So why 5 stars? 1. The insulation. For the first week or two I moved here, I had the feeling like I was the only person in the building. I never heard a sound from one neighbor, and ocassionally would hear a muffled loud laugh from my other neighbor. That's it. You could hear hallway noise somewhat easily from the kitchen/living room, but that was hardly ever an issue since the hallway didn't get a ton of foot traffic. 2. Very prompt replies to maintenance requests. You call in the morning, it'll be fixed by that afternoon. The one time I had an emergency on a Sunday, they responded promptly too. 3. I saw one ant in my 11 months there. Nothing else. 4. Value. I paid $1795/month for a top floor, recently renovated apartment. Much better value (IMO) than any of those newly built apartments in Shaw, U St, etc. 5. management. Besides prompty taking care of maintenance issues, they don't BS you. Moving in and out was very straight forward. I had to get out of my lease 1 month early, and they were able to find a new renter, so I was saved from paying that 1 remaining month. One downside: you still can only pay rent via check. No online bill pay option. Overall, I'd recommend the Park Monroe. If keener managmeent runs all their buildings as well as the park monroe, then I also recommend them too.