This is a great Doggy Daycare! The staff is very attentive and friendly. Maureen took the time to…read moreshow us around on Ozzy's (our dog) first day. He's been going 2x a week since the summer of 2020. He LOVES going and runs in the door every morning. We are so grateful for the amazing staff who work at this wonderful business!

She mangled my dogs nails... half of them look like they were not cut at all and there is one nail…read morethat was cut so short it has not stopped bleeding and I picked my dog up an hour ago. I'm so disappointed in this experience. I went there for a simple grooming... nails, wash, ears. When I picked her up she was still soaking wet and I could tell she was traumatized. I would never recommend this business to anyone.

It just doesn't get more convenient than this. Upon a recommendation from a friend, I emailed Jen's…read moreMobile Paw Spa for information about having my goldendoodle groomed. An appointment was made quickly and at my convenience. With some home projects creating stress, this seemed like a bit of a splurge, but so well worth it. The van pulled up, Monica walked up to the door, greeted us and took Winnie to the fully equipped (and heated) van for grooming. An hour and a half later, Winnie emerged looking like a million bucks! She was fully groomed top to tail. And sporting a lovely pink bow around her neck. The cost was actually comparable to taking her to a groomer, perhaps 15% more, maybe less, than driving her, dropping her off (for hours), and picking her up again. (I groom her myself in between professional cuts.) I would highly recommend Jen's Mobile Paw Spa! It doesn't get more convenient nor better grooming than this. Excellent all the way around.

I was hoping to obtain an appointment for my senior dog. Our normal groomer was retiring, and I was…read morethinking that having him only having to go to a mobile van would alleviate some stress with his age and new person. I first used the contact form from the Mobile Paw Spas website and after no response- initiated email communication September 11, 2022. On September 12, 2022, I heard back, via email, with an apology due to traveling. The email indicated that my address was needed. I responded with my address on September 13, 2022. Once again on September 17, 2022, I reached out once more looking to hear back from the Mobile Paw Spa owner sending her my address and once again no response. I finally heard back on Monday, September 19, 2022, offering me an appointment on September 21, 2022. Unfortunately, with slow responses and life I was not able to accept that date. I did indicate that although I could not take that date, I was more than willing to work with her as to scheduling an alternate date hoping that it could be done in two to three weeks going forward. My intent was that if I showed definite interest in working with her service our schedules would align and I could get services for my senior dog. I also apologized for not being able to accept her first offer after being enthusiastic about wanting to work with her. That was the last time I received any response from the owner of Jens Mobile Paw Spa. I do understand that I am not one of her regular clients and am only a potential client and if she has a thriving business I can more than expect that the response to any communication would not be immediate. I never expected it would and have no problem waiting. Yet I do feel any type of response was due! October 3, 2022, in my last email I indicated that it seemed that once the appointment offered was not accepted that she had washed her hands regarding doing any business with me. It is as if there is a personal bias. If I had been rude, or argumentative in my communication or not apologetic for my inability "to jump" at the first offered appointment then it would make sense. That is not the case. So, to anyone who is looking for a mobile grooming service and feels that this may be your perfect fit and you are able to schedule an appointment, count yourself lucky!

Annie is flat out amazing. My parents have 2 cockapoos and they can be a serious handful. Lots of…read moreanxiety and just all around nervousness. Well, she handles them very well. Grooms, cuts nails, and bathes them with no issues at all. She's a blast to talk to and seriously cares for the animals she takes care of. If you have pets that need grooming and can struggle with take-in grooming places, give Annie a shot. I 100% cannot recommend her enough!!

Annie has been grooming our cat Libby for almost 2 years. We use her mobile grooming service. She…read morecomes to our home in East Aurora (at the scheduled time) and grooms Libby in the style we request. She is very gentle with Libby and does a great job cleaning up the fur afterward. We highly recommend her.

Alicia has groomed my Ragdoll cats several times and we have all been very happy with her services…read more She is very gentle and caring and the cats come home relaxed and gorgeous.

Alicia is completely incompetent at her job as a cat groomer. She advertises herself as being able…read moreto work with cats but she is scared of them. Her website lies about her skills. She says: "I know that cats can be "difficult" but I have a way of handling them that keeps them calm throughout the grooming process." In reality, she refuses to see cats who may be "difficult" because she is scared, unskilled, and unprofessional. She first saw my Persian cat a couple months ago, who was matted due to a skin condition. She was unable to do the job herself. She called me and my husband to help her, along with her manager. I contacted her for another appointment when my cat was in better shape (no matting), and, knowing my cat's temperament, she confirmed she would be able to see my cat again. She scheduled us on a Sunday for 1:30. She cancelled last minute and changed it to 3:00pm- extremely unprofessional. We arrived at 3:00pm, and without even looking at my cat, she began giving us a lecture about why she can't see him because he might be "bitey". Are you telling me you've never worked with a cat who is uncomfortable with grooming? She asked us to leave and have him drugged before coming in. I told her I had actually given him gabapentin before the appointment and she replied "I don't believe you". Is that any way to speak to your customers? And, why could she have not communicated this requirement to us before the appointment? Alicia is unable to work with cats and I will be escalating this situation further.

if I could give zero stars I would. scheduled a full groom for my 18 lbs dog was told it was going…read moreto be 3 hours. seems long but did it anyways. after 3 hours my wife goes in to pick him up and all he had was a bath by then not even dried. they said give them one more hour and he would be done. wife took him home and will do it herself. if I wanted to put my dog in a kennel for the day I would have taken him to one.

0 stars just trying to call in to the business there is nobody to answer the phone. been on the…read morephone for 45 minutes with an AI answering service multiple times to then be directed to an answering machine.

Rachael is an amazing groomer. She is so polite and personable it is very comforting knowing my…read morefurbaby is in her hands. Her love for animals can be told by the way she comfortingly grooms them, as who's pet really likes being groomed? She is quick but exact with what she needs to do and it always looks amazing!

My daughter lives in Buffalo and takes her dog there. I have been there a few times to take her…read moredog or pick him up! The people are always pleasant and friendly. Definitely recommend!

Great doggie day care, all the employees are fantastic, our dogs love going! They have grooming…read moreand training classes also.

LuAnn was so nice to reach out to me after I emailed her on Yelp to see if they were open to do…read morenail clippings for dogs. She said they were open for grooming and nail clippings I explained to her that my dog has had several bad experiences with nail clippings being too short causing him to bleed, but she did not seem to care that he was scared of his nails getting trimmed. JoAnn called me to set up a time for her to come all the way to my house in the Kenmore area to clip my fur baby's nails from her place of business. It was so wonderful to have someone come to my home and trim my fur baby's nails, after searching for a month, and have him not even be bothered. There is something to be said about a dog being completely comfortable with someone they do not know trimming their nails. She did a fantastic job trimming my dog's nails and she treated him very well. I will definitely have her come by again to do nail trimmings or even travel up to her. I don't think five stars is enough to give her, I think it is +! Thank you for coming by, being so good to my old guy, and doing such a great job!!

My dog was damp when I picked her up but didn't smell like she was shampooed. The bulky hair on…read moreher ears n elbows was not thinned out. Sh did trim her nails and so the three stars.