Buyer beware! This guy is a rip-off. Immediately tries and scam you with a bait and switch technique. I came in for a simple teeth cleaning which I've had done for 20 years. Says he can't clean my teeth unless I have a 'special' deep cleaning technique that he uses which insurance doesn't pay for. Right. The place was filthy, human feces and trash on the outside. A colossal waste of time. I should have checked his rating first. I'm going to complain to the Insurance company for sending me there. read more

I took my son here for teeth cleaning and consultation. Dr. Caturay must think his patients are idiots. He informed us that my son had two cavities. He then refused to show me where exactly which teeth they were on the X-rays, which is odd because that is the first thing any dentist I've ever been to will do after they examine your mouth. He said, "Oh, it's something only I can see." How shady is that? Mind you, this appointment was only a consultation and the only thing he did was clean my son's teeth. I called my insurance company shortly after to ask for more referrals and I found out that this CROOK charged my insurance company for two fillings! I am surprised that this guy isn't in prison for insurance fraud. read more

Same as other reviews. Had filling replaced and ended up with razor edges that cut my tongue. Was told I had a bunch more work that needed to be done. I said, no thank you and switched dentists. The new dentist was surprised at the way the filling had been replaced. Told them about my experience with Caturay and they actually sighed and said, "Yeah, we know about him". They fixed my filling and now I don't have teeth like a piranha. Caturay Dental Care, not even once. read more

I have never had enough reason to write a complaint about any company but this practice is highly misleading in handling their billing. I read the other negative reviews and gave them the benefit of the doubt with much disappointment. I visited them for the first time on 6/15 and was given a oral care program to follow. I was told that my insurance did not cover a procedure that I needed done so I needed to pay for it upfront. I happily paid, and was rendered good service. I later found out that my insurance covered the rather expensive procedure 100% by calling and checking. I asked the the dentist reimburse me and please bill my insurance like every other dental practice does. He proceeded to say that I need to get reimbursed through my insurance company. I asked why he told me I wasn't covered to begin with and he didn't have an adequate answer. He lied to me and said my coverage was inadequate so that he didn't have to bill the insurance company. The office then refused to send a claim to my insurance company and he stated "I don't have to send a claim, I already got paid." The insurance company cannot reimburse a patient unless there is proof of services rendered. He is refusing to work with the insurance company and is refusing to cooperate at all. The insurance company told me this office has had numerous complaints in the past about faulty billing. They WILL be misleading with the billing practices. I have filed formal complaints and the matter is being resolved without their help. CHECK every single code that they use to bill insurance and CHECK to make sure that you arent paying out of your pocket what you are truly covered for. read more

Prime example of "you get what you pay for". My father used to take us here because he's cheap & chummy with Pedro. Pedro is not so bad, but Brendo is completely awful and unprofessional. If you want basic service with incompetent staff with the exception of Pedro, this is the place for you! read more

1. They have Saturday appointments. 2. The staff is incredibly friendly. 3. I was able to sit with my daughter and ask a million questions during the appointment. 4. My daughter's teeth looked fantastic after her cleaning! read more

I'm rather surprised by all of the negative reviews. I've been bringing my kids here for almost 5 years, and have had nothing but great experiences. The doctors are so friendly and funny. Theyve done good, efficient work. Always been honest. I think most people don't like the dentist, and most people only write reviews when they're unhappy. read more

I have never had enough of a reason to write a bad review, but today is the day! First of all, it took me two calls to get an appointment. Both calls were made on business days but never got a call back, so i tried again (because i didnt want to go through the trouble of looking up another dentist) and they finally picked up. When i arrived for my appointment they charged me $12 for copayment and moved me into a room. They made small talk with me and started asking about my job. They noticed on the application that I am an Airport Security screener - and I know, everyone hates security (even security knows it), but for whatever circumstances in my life, this is the job I ended up with. I know people won't like what I do, but i still expect them to respect the fact that I gotta do what I gotta do to pay the bills endofstory. Mind you, this HAS NOTHING TO DO with my dental cleaning. Caturay's assistant starts asking me about machinery on the checkpoint that we operate, and as they both are cleaning my teeth start cracking jokes about security. Caturay polishes a couple teeth, maybe scrapes a couple teeth, mainly focusing on the bottom teeth and did nothing to the top teeth. He told me to rinse my mouth and said my cleaning was done? I have previously been with a dentist for many years, but upon changing occupations my insurance would no longer work with him, so i had to change. Every time I went to my dentist, I would get a really good cleaning, he cleans and polishes each tooth, flosses and lets you rinse. I would leave my dental office feeling really clean. Caturay must think his patients are stupid because people generally know what a good cleaning consists of. This was the most half-assed $12 dental cleaning AND RUDEST dentist I've ever had in my life. read more

WORST EXPERIENCE EVER! My husband and daughter went there for the first time last week and they had the appointment time listed wrong but saw them anyway unhappily Then the Dentist tells my husband that he needs all his wisdom teeth removed due to decay, however he didn't know my husband had x-rays done about six months ago and already knew he didn't need his wisdom teeth pulled. He also told him that he need a deep cleaning which we would have to pay for because our insurance doesn't cover it....wow funny again because I had one a year ago and my insurance covered it because it was needed.....the only time insurance doesn't cover it is if it is unnecessary. I wish I would have read the other reviews before I went would have saved me from wasting my time going to this terrible office. I really cannot believe they are still in business! STAY CLEAR OF THIS PLACE!!!! read more

I have been taking my family here for about 8 years.They are always honest on what needs to be done and what the consquences could be if we delay.Dr Caturay is always willing to go the extra mile to help us out if he can. I can't imagine these negative reviews are factual since they are the exact opposite of what I have expeienced and i can only wonder what would posses these folks to make these things up. Are they just in denial about what problems they actually have? Whenever I have been in the office all the other patients appear to be happy with the service they receive. read more

Don't ever try to go to this dentist!!! You'll thank me later. I am their new patient and they refused to see me on my very first appointment because they (i.e. the dentist) told me I was not in the roster list and he was afraid he won't be paid by my insurance company. I told him that we could call my insurance company to verify, but he even didn't want to try and give me tons of excuses. I told him that I called weeks ago to setup the appointment and was told I was in the roster list. Now they told me I was not in the list! What really pissed me off is how the dentist handled his new patient with no respect, very lousy services with lack of courtesy! He said I could reschedule, but I told him "I took early leave today to see you and you asked me to re-schedule?" No way, I won't see this dentist ever. read more

Very rude and dismissive to patients and parents of kid patients. Not suprised at all by all the MANY BAD REVIEWS!

The younger dentist in this office needs to polish his people skills. He is quite rude. He got upset because of my lack of knowledge when I asked him which of my habits I should change so I can have better results for my next visit. After all, if all of us are experts, we may not need a dentist. read more

straight up, just a crook! don't go! Repaired my teeth, charged thousands of dollars only to have them all fall apart within 3 months!

Told to have all my teeth removed....done...told to wait to heal...thought done...then told "oh we are closing FF office you must see us in milbrae or see another dentist .All of this done over months after they already got the go ahead from my insurance to be paid for my dentures. The worst was calling last time and hearing staff laughing at me as they told Dr, Caturay my name and that I was on the line.Horrid people to work with read more

I took my 4 year old son there filling. That dentist hard to say dentist complaining my son crying and he said "I can't work with him he's crying " What kind dentist complaining 4 year old crying worst he didn't finished filling. I was speechles, He said it's maybe root canal but he is not sure... Now I have to take my son real dentist. It was horrible experence. Please to not go CATURAY DENTAL CARE............... read more

If you want an honest opinion on your teeth, do not go to these SHADESTERS, I repeat, DO NOT GO TO THESE PEOPLE THAT THEY CALL DENTIST. So I havent gone to the dentist for over 2yrs so I decided to pick Dr. Caturay just for the hell of it. I know I have some problems with my teeth but not as much as he told me. He took xrays then consulted me. He told me that every single tooth in my mouth was bad and he has to knock out every single one of them. There's no way any of my teeth can be saved. Even my 2 front teeth for crying out loud, needs to be pulled out. !!!!!!!Are you kidding me???? He said, and I'm quoting him on this, " NOT EVEN IF YOU HAD A MILLION DOLLARS, THERE"S NOTHING I CAN DO TO SAVE YOUR TEETH." So i asked him, So what can you do? He said my best bet would be to wear dentures or get implants for every teeth, which he said it would cost $3,000 a tooth for implants.!!! I'm 28yrs old, I can't wear dentures. I almost cried sitting in that chair. So I decided to get a second opinion from an HONEST dentist. And let me tell you it was a relief when this dentist told me that he can save my teeth. He laughed when I told him what Dr. Caturay said. To put a long story short, I will not be wearing dentures at age 28. My teeth can be fixed. Dr. Caturay is CROOK and one of the shadiest person out there. HORRIBLE HORRIBLE HORRIBLE!!!!!!!!!!!!He should lose his license....Never go there... read more

This dentist is a crook!!! How convienent that there were numerous bad reviews for him a week ago and now they're somehow removed?!?! He told me I had 14 cavities, needed 3 root canals, gave me a cleaning with a DRILL making my teeth so sharp I sliced my tounge open and had the nerve to charge my insurance for procedures NEVER performed!!!! I went to an HONEST dentist and was told I needed NOT ONE root canal and only have ONE cavitiy. My teeth are so messed up from what he has done that I still can not eat without being in pain ( 2 months later) and I have to constantly take pain killers for the throbing pain in my jaw. Be smart....avoid this hellhole!!!! That is unless you enjoy people stealing your money and causing unnecesary pain !!!! read more

If I could give him 0 stars I would. I took my son in here today for an exam and cleaning. It took 10-15min. (I was still filling out paper work) He said he gave him an exam, X-rays and cleaned his teeth. He also said my son has 2 cavities that need to be filled. First I was shocked they completed this all in such a short amount of time. And as I read another complaint about the cavities feel he may have been B.S-ing. I mean my child's teeth don't even look polished and he's never had a cavity. And he takes good care of his teeth. Well thanks to second opinions we'll find the truth out next month. read more

I was very displeased with the service provided by Dr. Caturay and his staff. I was the only patient and I had to wait as the dentist left the office just as I was arriving for my appointment. I was a new patient and wanted a general cleaning. The dentist lectured me how brushing twice a day and flossing once a day is not considered adequate oral hygiene and that I should brush everytime after I eat. My teeth are in good condition to begin with. He did a very superficial cleaning and I was not satisfied with the service. It was the least pleasant dental care I have ever received. I would not recommend his service to a friend and I have found another dentist. read more

The worst experience i have with a dentist when i brought my son to this Dr. Caturay clinic. He doesn't even know how to do thorough assessment on my son's teeth. Aside from that a very judgmental person telling us that because my son is born in th e Philippines their teeth are not properly taken care of instead of giving dental education to my son, and to think he is a Filipino also. This doctor is only after of the money he can get from his patients telling us that it's not covered from our insurance. I really question his competency as a dentist how come his clinic is still operating and this doctor still have his license. read more

beware of this office, the person who answer the call Vickie, it is not honest, beware of responsive and bait and switch practice. If the front office is treating me like this, I am wondering about the dentist's performance. read more

I have been a patient of Brendo and Pedro Caturay for over five years and they have been friendly, fair, and professional each and every time I have been there. I have had basic cleanings, fillings, a root canal, and have even had a tooth pulled and both doctors have been a joy to deal with after having had a number of less than satisfactory dentists. read more

SECOND REPOST - INTERESTING HOW THE BAD REVIEWS GET TAKEN DOWN ABOUT THIS PROVIDER.....After three years of not having dental care, I saw Dr. Caturay for an exam, x-rays, and cleaning. He spent a few minutes examining my teeth and taking x-rays and then polished my front teeth; the entire visit took less than 10 minutes. Dr. Caturay then proceeded to tell me that I would need at least two root cannels that would cost several thousand dollars out of my pocket! He concluded this without even looking at the x-rays for they still laid undeveloped on the counter. Several weeks later I received a statement from my insurance company showing a charge for a full cleaning. Apparently, his idea of a cleaning is a quick 2 minute polishing of the front teeth! Needless to say, my new dentist did not agree with his expensive treatment plan. I also had to have new x-rays because Dr. Caturay would not release my x-rays without charging me a $25 fee! Avoid this dentist! He is the dental equivalent of a seedy auto mechanic. read more