The first caregiver assigned to our case never showed up, (3 days a week/12 hour days). A fill in…read morewas sent the following 2 days. The next 3 weeks, the original caregiver did show up but she was too tired to work, left the property multiple times to take breaks even when it was expressed that it was not ok to leave, left 3 hours early one day because she was tired, and slept on the job for a total of 5-6 hours another day. The CEO immediately pulled her from the case after I sent a detailed email about the caregiver sleeping on the job and that I felt something was wrong with her. CEO stated on the phone that I would not be charged for the day the caregiver slept because that is not how she runs her business or how her caregivers are expected to behave. It would be reflected in the next invoice. The following week, we required 4 days of service because our main caregiver was not available 1 day and CEO offered to fill in the extra day. We were only charged for 3 days of service, (verified online through banking app). Over the next 3 months, I had to train 8 people because CEO kept sending people who were not qualified with dementia/Alzheimer's training, caregiver had weeks of vacations planned, or caregiver had a planned day off and someone was sent to fill in. About 3 months into our relationship with Ready 2 Serve, I discovered that the invoices and bank statements did not match. We were overcharged 7 times, including a charge for the day I was told we would not be billed. The next invoice reflected an 8th time being overcharged so I called my bank and stop payment before it went though. I deducted the total amount we had been overcharged ($420) from the invoice amount and immediately sent a check along with a detailed statement to the address on the invoice where it says to mail payments. I mailed 3 additional payments to the same address in the weeks following. The final straw was when a caregiver abandoned mom; left the property/quit because I asked her to please be on time as I was traveling the following week for work and I needed to know that she could arrive on time to relive the nighttime caregiver. She did not tell me she was leaving nor did she tell mom. I immediately texted CEO stating that I was giving our one week notice to end services as it is written in our agreement. A caregiver was sent for the remaining day that week and she was scheduled to come the final week. CEO states she will not accept the checks I sent her for payment and demands electronic payments. "I DO NOT accept checks/cash." These checks were in her possession and she still refused. The next day I checked online to see if any of the 4 checks had been cashed, and 2 of them had been cashed already. I placed a stop payment on the 2 uncashed checks. I would send payment after it was confirmed the stop payments went through. Due to CEO not having payment upon demand, she ended services for the final week. She failed to notify the caregiver that she ended service and caregiver showed up at 8 am. I did not allow her in the house. CEO claims that I broke some code or rule by denying service and imposes threats with legal action. CEO denies that she offered a credit for the day of service when caregiver slept 1/2 the day and still demands payment. CEO changes invoices to match her claim. I have every invoice saved to my computer and I cannot change invoices provided by her and I cannot change my bank statements. This agency is very unethical and caregivers are very unprofessional.

Ready2Serve provided home health aides to my brother. They were not only professional, they were…read morealso warm and caring. Their willingness to help him and provide companionship during the isolation of the pandemic was crucial to his well being. We knew they were the agency to choose when they were willing to step in and provide assistance immediately when we had an emergency. My brother was thrilled with the two aides that were provided. He has since passed, but his aide has now been helping me organize his household. They have been there when we have needed them the most. That's exactly what I was looking for in a home health aide agency. I am so glad we went with Ready2Serve and I highly recommend them to anyone in need of assistance.

Professional. Easy going folk. MR. ROBERT respects his employees and the thing i love i was able to…read morecash all of my checks! Whenever you need them...they are just a phone call away.

From the owner: We provide services including Personal care, respite care, Private duty Nursing, Companionship…read moreCare, Consumer Directed Services.

In preparation for my surgery on June 24, 2025, I called Home Instead in Annandale (first company…read moreon my list) and spoke with Ms. Pamela Phillips. Ms. Phillips provided me with thorough and helpful information regarding the company and the home care I would need following my surgery. On the same day, she followed up with an email and attached documents. A couple of days later, she even came to my house to hand-deliver the documents in person. Following our telephone conversation, I was very impressed with Ms. Phillips professionalism and dedication and felt reassured that Home Instead would meet my home care needs and didn't look any further. I was right. The Home Instead dedicated staff provided me excellent home care and drove me to the doctor's office as needed. In addition, they kept a diary on my care and needs. Their assistance was vital to my smooth recovery. I recommend Home Instead very highly.

If you are looking for home care, especially for a loved one suffering from dementia, I would…read morestrongly recommend starting with Home Instead. Pamela Phillips was a wealth of knowledge, support, and dedication when we were looking for assistance. I ended up speaking with a total of 4 potential providers in the Northern Virginia area and am so glad that we went with Home Instead. Pamela provided insight into what to expect from a caregiver, empathy for the challenges my family was facing, as well as recommendations for other facilities/options solely based on our family's best interest. The level of personal involvement and investment from Pamela was top-notch.

Tonight marks night five of my mother's hospice care from Capital City Nursing . Two of these five…read morenights caregivers have not shown up for their night shift. RUN from this company.

I would not recommend this nursing service. Today not only did they fail to send a nurse for our…read morescheduled time, but I received no calls informing me - in spite of my having left several messages with their answering service. In general, I have found it difficult to communicate with the coordinator as there is no email and there is no direct line telephone number. Today was the last straw. The LPN that they sent last week was fine.

The Thrive staff really go out of their way to do the best job they can for families. I highly…read morerecommend them!!

Previously we have had other caregiver services help with my Mom 24 hours a day for weeks when we…read morelet them know that we would not need their services the next week all of the sudden they could not find people to cover shifts anymore. Thrive At Home's Administrative staff and caregivers did an excellent job caring for my Mom when she had her second stroke. The care was much better coordinated the caregivers were more engaging with my Mom and they followed all the way through thoughtfully caring for her back to health.