I found the truck that I wanted on Carfax that was located at Cavender Buick GMC West. I called to the dealership and talked to John Cisneros. I soon got a call from Jerry Alvarado, who specializes with Carfax deals. Between these two, my wife and I received excellent treatment and received a very positive purchasing experience. The next week my uncle visited us from north of Beaumont. They ended up purchasing from the dealership as well! They are very happy with the vehicle they bought as well! A very heartfelt THANK YOU!! To Jerry and John! read more

The process felt a bit rushed. When I left I found damage to the floor that was not originally disclosed. I reached out to the salesman I had been working with and he did go out of his way to get me new floor mats to help with the issue. I do really love my new car and hope that there are no more surprises! read more

Cavender Buick GMC West - Undisclosed hole in floor. Hidden under paper mat. - Car Dealers Near Me - San Antonio, Texas

I am truly grateful for Mr. J. Rivera in service department. Mr. Rivera made my first time servicing my vehicle at Cavender Buick West a great experience because he not only arranged for an uber to and from home while my vehicle was being serviced, he was also understanding that I had worked a long shift overnight. I am impressed on how well and quickly my vehicle was serviced. I will definitely make sure that my vehicle is serviced at this location. Thank you very much for your professionalism and hard work. read more

Bought a used Tahoe for 41k cash 2 weeks ago. I'm here at the dealership because the alignment they did wasn't straight with the wheel and the "certified " vehicle pulls right when breaking. I'm told it wasn't like that when it left and was given an $2000+ estimate. Don't buy from here. Not honest and will try to get out of doing the right thing. I wish I had money to hire a lawyer... legal stealing in my opinion. Adding a star. After talking to yet another person they are fixing the breaks BUT my sales person lied about the vehicle being certified. Greg Williams is the only one that did the right thing so far. As much as I appreciate him being honest I won't bring my uncertified vehicle here for service after they fix this issue. read more

So many bad reviews on here and I can definitely see why. Service department is a joke. I made an appointment to take vehicle in to get basic maintenance. I asked how many hours will the replacement take and I could not be given a clear answer. I asked this question as my husband and I have taken it in before, they ended up keeping the vehicle for weeks! The service advisor then tells me he does not know if the parts are in stock. Why not check before having a customer come in who has made an appointment a week in advance??? I don't feel as though I was being unreasonable asking him to check before I even leave the vehicle as it makes ZERO sense to leave the vehicle there when they do not even know if they have the parts. I should have learned my lesson from the first time. Makes me glad to see my other vehicle is an Acura and Gunn Acura has excellent service, top notch service! Maybe Cavender GMC can take some notes read more

These people are thieves. Rebates and discounts "accidentally" left off when you go to sign. They will lie about anything to get your name on the dotted line. Do not waste your time here read more

Super from the start. Helpful and responsive. Paid attention to the details. great staff and an amazing dealership. This is the ideal model for all dealerships. In all my years of buying cars, it was an easy painless experience. Shoutouts to Kentrell Taylor and Justin Slaughter. read more

Update: picked up my vehicle finally yesterday and it my screen display is damaged! I've already submitted a requested with GMC customer service and will be sending an email to director! read more

Cavender Buick GMC West - Car Dealers Near Me - San Antonio, Texas

This dealer treated me great when I bought the car several years ago. They treated me (and most notably my wife) like crap since. Trying to secure service or parts has been a terrible struggle, downright insulting. I no longer take it or let my wife take the Buick back there. Northpark did the warranty work or now repairs. I paid the car off within a year and sought the prorate balance of my gap insurance, something I've done with many new cars (I'm 68). Every visit I made the appropriate bookkeeper wasn't available. They NEVER answer the phone. I gave up and ate the loss. I wish I could foist a lawyer on them. I will NEVER again buy a new car from ANY Cavender dealer. (Was shopping dealers today to buy a new car for her). read more

On April 17th, 2026, I dropped my 2024 GMC Sierra LZ0 off for a routine oil change at this dealership. I explicitly asked for a technician to provide the oil change and told the advisor I would wait for it to ensure it is done correctly (this is due to prior issues with oil filters leaking when the express department does the oil changes). The advisor told me that she would have a technician do it. Long story short, the service was completed and I returned to my vehicle with an oil leak at the oil drain bolt. They took the truck back again for inspection and informed me that there is a copper crush washer that needed to be replaced every time an oil change was performed. The truck was left there overnight and I returned the next morning with a copper crush washer. They replaced the crush washer, recycled whatever oil was drained back into the motor and told me the truck was good. I drove home and it was leaking again from the same location. Cavender then towed the vehicle to the dealership as I was not comfortable driving it back in. In the meantime, they have been recycling dirty and exposed oil through the motor while tampering with threads before full replacement. Chances are there are metal shavings now in the motor. They have had the vehicle until 5/11/2026 where they eventually replaced oil pan. I asked the service advisor and manager why it was leaking, they stated they did not know why, but the drain bolt was not cross threaded. Therefore, they would not admit fault to a service connected incident and would not take blame. On 5/12/2026, I drove into work and heard a loud clunk under the truck everytime I hit a bump. I reached back out to the dealership and they stated they would send a technician to inspect the vehicle. Upon inspection, the technician admitted to not tightening down the lug nuts on the bolts from the sway bar to the control arms, which the lug nuts fell off. He also admitted that the oil pan was indeed damaged due to cross threading. He stated he was rushed through the job for a 7 hour job. This has been a continuation of lies and I am purely writing this review so they do not keep doing it to people. Anything to save a buck these days, but who cares about the consumers it seems. I have lost all brand loyalty and will not be returning to this dealership. This place should be shut down for deceitfulness and lying to their customers. Let's see if GMC corporate and/or BBB can make things right. Next will be attorney general and who knows who else next. This should never happen to anybody as the dealership should be the gold standard for service to be done. read more

I was treated with respect and kindness. Not the kindness that's trying to get into my pants. I highly recommend the Cavender way of doing business. read more

Joseph Garza, service advisor, helped me out getting my car batteries removed and my GMC app fixed. Great service, quick to the point and even check our car if the computer inside needed to be updated. read more

Isidro was great at assisting me with the infotainment center setup on my new car. There's no way I could have done it all myself. Thank you Izzy! I greatly appreciated your help. read more

We purchased a 2024 Buick Envista from Gabriel at Cavender this past Saturday, and it was a great experience from start to finish! We actually came to this dealership to look at a 2023 Buick Encore GX Essence, but found it had sold literally right before we arrived (and we got there a little after 10am, so the other buyer was definitely an early riser). We were also interested in the brand new Encore GX as well as Envista, but we really wanted the ST model of the Envista, and pretty much no one has them in stock in a color we wanted. We did a little courtesy look at what they had on the lot, but weren't blown away by any of the ones out. As we were walking back to the building, Gabe met us and, when we told him what we were really looking for, he told us they had JUST gotten in a couple of Envistas that hadn't even been fully checked in yet. He let us see the back lot, and we immediately fell in love with a beautiful gray Envista ST. We had already driven an Envista at a different dealership, so we didn't even need the test drive and told him we were ready to buy! Gabe fought to get me what we needed for my trade-in and was a gentleman throughout the entire process. They weren't able to beat the finance rate we got from our own bank, but they did get close. We had some lunch while they took the car through make ready, and drove away about 3 hours after we arrived (with a full tank of gas, mind you). We will definitely recommend both Cavender and Gabe to anyone looking to purchase a car and will likely be back in a few years to get a GMC truck for my husband! read more

Cavender Buick GMC West - Car Dealers Near Me - San Antonio, Texas

Went for an oil change and they no longer do walk ups. Stated they only do appointments now and wasn't able to service my vehicle. Looked online and they don't have any appointments for almost a week out. Highly disappointed. There was no sign on the door or anything indicating this change in service. read more

I'd give them 0 stars if I could. Stay clear of this place for service, or at least get a second opinion before proceeding with any service. Took my Buick Encore in for an oil change, of course they try to upsell everything, when I declined the other services, was told by phone I needed new front and back brakes as well as rotor pads because they were warping, to the tune of $1,900.00! when I declined due to cost, they brought the price down to $977.00 IF they could save the rotor plates by resurfacing them , but usually not successful... I declined, took my car elsewhere and had the brakes checked, you guessed it: Not a thing wrong with pads or rotors! read more

This place is one of the two worst dealerships I've dealt with ( Midland Toyota is the other ). I wanted a Sierra 1500 standard bed ( which the salesman said it was ) and too late discovered it wasn't. The finance person talked me into a number of expensive warranties. All of it is my fault as I naively went in thinking it was like my hometown dealer, LaRoche in Brenham. It isn't. I took a hit and traded the truck in on what I wanted, cancelling the warranties over 6 wks ago and am having trouble with the accounting dept getting my money back. Avoid this dealership! The only bright spot has been one of their sales managers, C McDonald. He has been straightforward and helpful but can only go so far in making up for other people's behavior. read more

I recently purchased a truck for my grandson. Thanks to our salesperson, Tyrone Polk, the buying experience was seamless. There was no pressure, only great service. He focused on our needs, was always available to take calls, answer questions and provide information and assistance. After the sale was completed, we brought the truck back to have a potential problem checked and he advocated with the service department to ensure the truck was in perfect condition and the issue was immediately resolved. If you plan to look for a vehicle at Cavender Buick GMC West, ask for Tyrone Polk, for a stellar buying experience. Linda J. read more

Terrible dealing with, you ask them to not do a hard pull on your credit until you're ready and they agree but then turn around and go ahead and do a HARD PULL anyway! Stay away from Cavender Buick GMC WEST. Bad to do business with! read more

Where is customer service? They never get things done. They never answer their phone especially as Jamie guy. I'm very disappointed with him. The manager does try to help but he could do so much. I do not recommend this place to anybody. I do recommend a one or 281 and 1604 hopefully they get their shit together. read more

Cavender Buick GMC West - they still didn't complete the work that I asked for why !!!! - Car Dealers Near Me - San Antonio, Texas

The place should be shut down. Employee's there are liers and thief's. Then when they don't like your reviews they threaten you with the police. I told the top man if you do good business and don't rip people off you don't have to threaten me to the police. What a concept huh. Anyway I bought my vehicle from this place and they said they threw dent and scratch as and tire warranty with the deal. What a great thing till I looked at paper work and they charged me 850$ for that. Liers. Theifs. Then I took vehicle in for engine light. Got a call before I got home and said my less than 3 years old battery was not taking load. So for 600$ battery they can fix engine light. Bull crap had battery tested 3 More times since then and battery is still good. Theifs, lier's. Then communication stopped after I told I'm not paying for your 600$ battery when I can buy 1 for less than 200$anyehere else. Theifs. Liers. I hope nobody buys a damn thing from these crooks and theifs. They are no good. Promise you. Mark my words you do any business with this place you will get screwed. read more

5 Stars - A Truly Exceptional Experience. I had been searching across Texas for weeks, looking for a specific Yukon in a certain trim that was clearly in high demand--only ten or so were available statewide. Most dealers I contacted were either marking up the price well over MSRP and/or adding thousands in unnecessary extras. Then I came across the exact model and trim I wanted on GMC's website, which showed it was in transit to Cavender GMC West. From there, the experience couldn't have been smoother. I quickly found the vehicle on Cavender's website and submitted an online price request. I got an instant response--and to my surprise (and Cavender's credit), they were offering the vehicle below MSRP with no dealer add-ons. A few minutes later, I received a call from Brandon Guzman. He confirmed the price without hesitation. No games, no changes--just total transparency. I asked if I could put down a deposit to hold the vehicle, and Brandon made it happen that evening. Over the next ten days, while I waited for it to arrive, Brandon stayed in touch. As soon as it landed, he called to let me know it would be ready the next day. I drove down from Austin to San Antonio, and when I arrived, the vehicle was freshly detailed, fully gassed up, and waiting for me to take it home. The paperwork took less than 40 minutes. No upselling. No pressure. Just a smooth, easy transaction. Brandon took the time to walk me through all the vehicle's features and answered every question I had. I was back on the road within an hour and twenty minutes. He even texted me the next day just to check in, make sure everything went well on the drive back, and confirm that I had everything set up the way I wanted. I've purchased nine vehicles from seven different dealerships in my lifetime--this was easily one of the best buying experiences I've had. Brandon Guzman was honest, responsive, and incredibly easy to work with. Cavender GMC West runs a professional, customer-focused operation from start to finish. I'll be back when it's time for my next GMC--no question about it. read more

We purchase a car here with no issues. Service department is questionable I've had service done here before they kept my car for a long time due to Covid and that was understandable. This time it's been 1 month and nothing. I took car in for a simple repair and the tech told me my car needed additional work. I advised him of my warranty. He didn't contact the warranty company before performing the inspection needed to confirm the issue. Now they're trying to charge us to put the engine back together and it also invalidated the warranty. This is because he didn't contact them first. We've had other warranty work performed here in the past without this issue at least twice. They want to charge us $1300 to put the engine back together and not do any of the needed work. They advised to drive it around for 1 day and bring it back. Beware! read more

Cavender Buick GMC West - Took car in September 24th - Car Dealers Near Me - San Antonio, Texas

Recently, I purchased a pick up from your dealer and I was told that there would be a survey to fill out. I'm not big on doing all this but there should be credit where credit is due the young man that helped us through the process, Josue was very attentive and informative on the accessories of the vehicle and for once in the purchase of a vehicle, it was no big push. He answered all our questions and did not have to run to someone else for the answers. he made the purchase very smooth for us. Good job. keep up the good work. read more

I bought a used 2014 Honda Insight a few years ago. My sales associate was Gwen, and it was a pleasant process. We negotiated a fair price, and I didn't feel pressured into anything. The car has been perfectly reliable with no issues and regular maintenance. Couldn't ask for a better car buying process! read more

The worst dealership experience in my 50 years buying cars! Jose the salesman is clueless and the dealership tried to sell a car that needed work. Once they got it back from the shop, they would not honor our original sales price agreement and raised the price by $2000. Don't buy from this place! read more

Every time I take my car in for more than basic maintenance they keep my car for days! The most recent time they identified a "code" that explains the problem I'm seeing. But they wouldn't give me an estimate. The excuse was the tech needed to diagnose it first. Cost $199.99 A simple google search told me how long the repair takes and how much the part possibly needed costs. So why can't their service guys give me an estimate? And why don't they ever have the part I need? And/or if I drop the car off with an 8am appointment why don't I get a diagnosis until after 5? You also have to be careful and call them out on trying to charge the Sam labor twice after they failed to fix an issue that should have been found during an earlier diagnosis. read more

Service Department oil change. Forget the alternatives; less than $100, less than 1 hour, more than vending machines, more than folding chairs. No mess, no pick up and drop off, no loaded questions or bogus recommendations. Not much on the showroom floor right now, but inventory should return to normal in a couple of months. I guess we can all save a little more money for that down payment until then. read more

Cavender Buick GMC West - Waiting for oil change - Car Dealers Near Me - San Antonio, Texas

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Gabriel Salazar is very deceptive and tricked us. He made it seem as though a car wash package was part of our vehicle purchase but in the end he lied to us and charged us $999.99 for a year of car washes. This was never agreed upon nor told us we would be charged. We then proceeded to speak to the manager but they avoided/ didn't return calls/ kept telling us a run around story and we never got a refund back. Please avoid this dealership at ALL COSTS. Consider yourself warned! read more

I reached out to this dealership multiple times to get them to let me know how much they could appraise my vehicle for so I would know how much I would get for my trade in value. They always gave me the run around and would tell me they were checking on it then proceeded to never get back to me. I spoke to maybe two different salesman who said they would get me a value on my truck but never did. Definitely won't ever be doing business with this dealership, and I don't recommend anyone does either. Car buying can already be stressful as it is and this dealership made it 100 times worse cause they hardly help. You're better off going somewhere that will actually help you out. Do not bother coming here. read more

The reviews here seem to be all over the board. My review is based upon my experience with the service department yesterday. I brought my GMC truck in for an oil change and tire rotation. I was greeted by Pablo who took care of making sure I parked in the proper location. I then went in and talked to my service advisor Tyler who wrote up my order. I was treated professionally and with respect the entire time of my service. I was told it would be about two hours, and it was two hours, exactly! There was a question about my pricing, but that was taken care of efficiently and professionally. David, another service advisor also helped when I wanted to use my GMC rewards credits, and he took care of debiting those from my account with no problem. I felt my experience at Cavender GMC West. Service department was excellent from start to finish. read more

Do yourself a favor and purchase your gm vehicle at any other dealership. Horrible service advisor staff that doesn't tend to update you on the progress of your vehicle and always says parts are back ordered. I bought my 2021 sierra in late 2020 and have had nothing but issues with them on recalls and basic maintenance. They charged me 200$ for a diag on a coolant leak and said they'd fill it up and pressure test. They didn't even bother to fill up the reservoir. The whole staff are trained in the subtle art of bs to the client. They always have an excuse and it's never the guy your dealing with's issue read more

Cavender Buick GMC West - Car Dealers Near Me - San Antonio, Texas

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Worst worst decision I made to purchase a Buick from this dealer and utilize their service department. I've called and called and called the service department spoken to the manager spoken to the ladies at the front desk spoken to gentlemen who answer the phone all of them say they're gonna take a message get with the manager and get with the service technician and find out when my part is coming in to resolve and fix my car navigation system. nobody ever calls me back. I've called them and called them called probably upwards of 100 times... no joke... for real... it is crazy ridiculous this company is still in business. Unfortunately I still need service on my vehicle and I'm trying to keep my vehicle warranty intact before my service agreement expires. I almost wonder if they're just buying time so they don't have to comply with the service agreement requirement. This is absolutely the worst worst customer service, I still can't believe they even have three stars. If I could I would give a -100 stars. In this day and age customer service is super important post Covid when everybody in the world was treated horrible, you would think that a dealership with the namesake of Cavender would take better care of its customers. The service people are rude at the front desk the technicians won't call you back. The first time I left my car there for the navigation system they wouldn't see me didn't have any rentals , I left my car there all day long and no one called me back I had to keep calling the service technician only to find out at the end of the day when I needed to get a ride over there 30 minutes away that they weren't able to fix my vehicle because they needed to order a part. And since then no one has ever called me back. Again they tie us to them because we want our vehicles to be serviced, so we buy from them, but then their service department absolutely sucks, no freaking joke, I hesitated to put a review online because I don't like to do that, but after having had to call these people I don't know how many times since February I am so done with them. I wanted to trade this vehicle in and get a newer model with the upgraded features but The next time I buy a vehicle it'll probably be a Lexus or some other vehicle and it will definitely not be from this dealership. read more

Cavender Buick GMC West - Car Dealers Near Me - San Antonio, Texas

They could literally improve on everything especially on customer service. I went in to buy a new suv after my Lincoln was crashed and they were rude and made me wait for 2 hours in this Texas heat. I was excited for a new vehicle and they made it difficult in every way. Go anywhere else but here. read more

Not looking to get into a debate over whether GMC is overpriced at the different levels, etc. This particular location seems to primarily carry the Denali level of trims in their SUVs. The salesman that approached me was not warm or welcoming in anyway. It almost seemed as though I was being interrogated in a passive aggressive manner. This is not to be confused with seller probing tactics. To me it felt as though if I wasn't trying to buy a Denali than I had no place being there, that was the attitude I felt coming off the salesman. read more

Service scam! Please do not leave your vehicle with this circus show. I have left my truck with this dealership going on 3 weeks and still no answers. I have drove by multiple times to see my truck parked in the back not being serviced. I would call to get an update only for them to lie and say that it's being worked on. They will try to reassure you that your vehicle is in good hands with the best mechanic on the job. I would speak to the mechanic in person and he would tell me that whatever the service advisor (Vanessa) would tell me wasn't the truth. I've attempted to get a loaner vehicle from the dealership and was denied because they are still "diagnosing" the vehicle. Heading into the weekend I called Vanessa and told her I was going to check the vehicle today to get an update. I walked in and was escorted to the vehicle. Only problem is the vehicle that they showed me in the bay wasn't mine. I was also told by the mechanic (Luis) that they get paid commission so my vehicle isn't top priority since it's going to take some time to work on it. I strongly recommend that you do not take your vehicle here if you want the best service. I wasted 3 weeks on piss poor service and now have to eat that time wasted and take my vehicle to someone who actually knows what they are doing. Don't fall for the idea of your vehicle being in good hands with the dealership. They do not care and strictly want your money. Update: I had requested documents of daily logs that were kept on the vehicle during the 3 weeks and was promised it would be sent after business 8/10/20. A week later and I have finally received the documents only to see that they pretty much stated the obvious. I have taken the vehicle to another specialist at a private owned establishment and not only did they find out the issue, but they also managed to fix it. This dealership purposely held my vehicle so that they can charge me an arm and a leg to "further diagnose" the vehicle. read more

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The customer service at this location is terrible. The sales person did everything needed to find me the car I wanted and I absolutely love it. But after I bought the car the location is by far the worst. I could never get ahold of my sales representative again and trying to get a straight answer from anyone concerning service is nonexistent. I would not recommend this location to anyone and I regret buying from here read more

I drove 2 hours to pickup the car we had agreed on, just to arrive and find out it wasn't working, and would have to wait five days so they could fix it. Upon returning, they still didn't have it ready, even though they had several extra days to have done so. Furthermore, they didn't work with my bank (Bank of America), so I had to go with their terrible financing rates. Not to mention, they were very friendly until I turned down the additional warranty they insisted on selling. Car buying doesn't have to be a horrible experience, but they did a great job making it miserable. In fact, their finance person said "you've only been here 4.5 hours. The national average is 6, so you're doing pretty well." read more

Feel free to buy a vehicle here but DO NOT use their service department!!!!! I took my 2024 AT4 for a software update. My appointment was at 7am and they said it would take 1 to 3 hours. I decided to wait in the lounge. Almost three hours later I was informed that they are unable to do the software update to to login issues. ALMOST three hours later!!! I was too upset to say a word so I left but I called back and asked to speak with the service manager. I was informed I could send him an email. WTF????? DO NOT GO HERE!!!!!!! read more

Being new to San Antonio I brought in a brand relatively new truck, (within 2 yrs old less that 20,000 miles) GMC Denali 6.2 2019 for oil change. After getting it back, I lived with 3 miles of the GMC location. Truck engine seized before I got home. According to them it's WAS a warranty issue and they just happened to have a GMC 6.2 engine at the dealership which was supposed to go into a different truck but the work was never scheduled. That was my first experience. They installed the new engine so I figured whatever. But there's nothing in the world will make me believe the engine seized RIGHT AFTER an oil change by the same dealer happened due to a warranty issue. Secondly a year later. My truck lease was up so took it to them. They offered to buy it out for the balance of what was owed. no way they could give me anything else on it. wasn't worth it etc. No cash in hand or trade in settlement. I'm glad I did my homework. Within 2 hours I had a quote from a different dealership, (Carvana) offering 11,000 cash on top of what was owned. So I called the GMC dealership. They claimed that the person handling my case was MADE AN ERROR (never mind he went to the same guy, the sales/finance manager I was currently talking to for the quote,) and offered an additional 500 on top of the best quote. I figured t was a good enough apology. but resolved I'd not give a good review, but I'd not give an accounting review either. I realize they are in business and it's buyer, or customer beware. I'm upset because now they claim there was an approximate 350 that was needed for taxes. Their taxes. They purchased it. This was an out the door deal. I had receipts for paid in full deal closed. Nothing owed. So I told them the6 can't just arbitrarily add a charge against what they paid me for the truck AFTER THE FACT. Well I hadn't heard anything back from the, until now. I just got a credit hit for nonpayment of this trivial amount to them. Not trivial to me at the time as I was out of work for over a year due to health reasons. My estimation is these folks are as crooked as they can get away with. When I disputed the amount. They disregarded any argument I made and kept the amount owed. Their customer consideration and service is criminal. If not criminal. It should at least be well advertised so others can "buyer beware." Because they do not intend to be honest if they can get away with anything short. read more