I had an excellent experience with the Cavender Toyota Service Department, today. My service advisor, Mr. Andrew Hall, was professional, courteous, attentive, and extremely helpful throughout the entire process. He clearly explained the services my vehicle needed, answered all my questions, and kept me informed about its progress. I especially appreciate Mr. Hall's kindness in arranging a rental vehicle for me while my car was being serviced. This thoughtful assistance made the entire experience convenient and stress-free. I truly have no words to fully express how grateful I am for the way he worked with me and ensured that I was well taken care of. Thank you, Cavender Toyota, for your outstanding service and wonderful staff. A very special thank-you to Mr. Andrew Hall for his professionalism, patience, and exceptional customer service. I highly recommend him and the Cavender Toyota Service Department! read more

Five Stars! Highly Recommend Robert Alcoser! I had an incredible experience working with Robert. He truly went above and beyond to help me find the perfect vehicle for my daughters. Even though the weather was absolutely terrible and pouring rain, Robert didn't hesitate for a second. He walked the lot, braved the storm, and made sure I found exactly what I was looking for. His dedication, positive attitude, and outstanding customer service made all the difference. If you are looking for a new car sales Consultant who genuinely cares about his customers and will do whatever it takes to help you, ask for Robert. Thank you so much for your hard work! read more

RJ...Roderick Martin was my service writer for my 2021 Toyota Camry had a recall for passenger airbags in and out RJ was so professional not sure how long he's been a service writer I retired from car rental industry and dealt with service writers many years I can see him as being in management in the very near future. I left message for Service Manager Kevin, I hope he sees this. thank you and God Bless read more

Brianna, your statement that my truck had "multiple leaks" is exactly why I requested evidence. I emailed Kevin Epley asking for all videos and documentation showing each individual leak Cavender Toyota claims my truck had, and I never received those videos or documentation. During this process, the Service Manager repeatedly told me that because my truck was older, when they fixed one leak, another leak could show up somewhere else. That was their explanation to me. However, when I asked for the videos and documentation showing these alleged separate leaks, they were never provided. I was also charged approximately $600 for a repair that did not resolve my oil-leak problem. If Cavender Toyota is now publicly claiming there were multiple separate leaks, then please provide the evidence showing each leak, its location, the diagnosis, and the repair performed. Telling me that the vehicle is older and that another leak can appear somewhere else is not a substitute for providing the documentation I requested. And simply stating that Cavender Toyota "considers this matter closed" does not address my concerns. I have been asking for the evidence. If Cavender Toyota has it, please provide it. read more

I made an appointment a few days ago to meet Kevin Epley (Customer Relations Manager) @ 10AM, Tuesday 11 August. Kevin acknowledged the appointment on the phone with me. The reason for the meeting was for him to introduce me to a Service Manager (we recently moved here and I wanted to ensure our 2022 Tundra would be in good hands service wise). We drove 19 miles (almost 40 minutes) from our home in Garden Ridge for the appointment. When entering the Service Department area we were greeted by a young service advisor who was very rude & condescending who walked us around asking why we were there to see Kevin Epley. This service advisor then talked to a young lady who told us Kevin Epley was off. I called Kevin Epley and left him a voice mail. We then left the dealership. Obviously if one of the Customer Relations Managers stands a new customer up then I wonder how the rest of the dealership is. NO THANKS! I DEFINITELY DO NOT RECOMMEND THIS DEALERSHIP! We will find another Toyota Service Department to handle our Tundra. read more

They're too expensive. They love to upsell you and they also don't give you all the information until after the work is completed. I should have taken my car to a mechanic. I regret bringing my car here. I didn't want to wait long for parts but that was a big mistake. Then these idiots send me a message, two hours after I left with my car, that my car is not ready for pick up!!! These guys have no idea as to what they're doing!!! read more

The staff here are rude, dishonest, and clearly don't respect their customers. They lie constantly and couldn't care less about wasting your time. I sat in their showroom for two and a half hours "negotiating" on a car -- meanwhile, the exact same car was already being negotiated with someone else on the other side of the room. Instead of having the basic decency to tell me it was already spoken for, they let me sit there and waste nearly three hours of my life for nothing. This isn't an oversight -- it's how they operate. If they can string you along for hours without an ounce of honesty, imagine how they'll treat you after you've signed something. Do yourself a favor and take your business anywhere else. read more

Great experience buying a car at Cavendar. Our sales rep, Fernanda, was an absolute professional! Buying a car can be a stressful experience but she made the process incredibly smooth. She was patient and helpful from the second we met her, to when we drove off the lot. Needless to say, we highly recommend Fernanda if you're in the market for a used or new car. She will work hard to find you what you need. You will immediately see that she loves what she does and thrives on helping others! read more

Cavender Toyota - Auto Repair Near Me - San Antonio, Texas

This is my second forerunner and fourth vehicle from the dealership. I only get it serviced at this dealership and I went to get my oil changed recently and they suggest suggested that I get My transmission fluid changed. So I had to bring it back the next day and I got the transmission fluid changed. The following weekend we drove to Houston and the transmission started acting up. There was a couple times where I had to do a hard stop and when I took my foot off the break and press the accelerator the transmission felt like sounded like it was gonna fall out of the car. The next day I texted the dealership two different numbers that had texted me asking me how my service went. The only response I received was bring it in. In my message I asked them to call me. They obviously ignored my message and just sent a standard reply. Bring it in. I haven't had a chance to bring it in due to various family things that are going on right now with our family I went today to the dealership after I was on hold for over 30 minutes waiting for somebody to come on the line to see if I could even take it in, I got stuck in traffic, and I made it there a few minutes after my appointment time. Some guy came up and I explained the situation he did not seem to really care once he looked at my information and said oh Josh is your service advisor. I'll go get him. Josh came back and apologized because he said he had two other guests I said that's fine I didn't explain the whole situation again and I reread the text message that I sent to him that he said he didn't get or didn't see or didn't read I said I'd like to leave the car here and let you guys look at it but I need a car. I need a rental car. He says well let me ask my manager. He left came back and said like they were doing me a huge favor. My manager will waive one day of rental car, but if it comes back that it's not anything to do with what we did to your vehicle we're gonna charge you $205 diagnostic fee. I said no you're not going to do that. That's not gonna happen. He said well think about it and he walked away. I got so mad. I called my husband , So my husband and his cousin who was a mechanic, spoke to Jesse, they spoke only speak Spanish. They explained everything to Jesse. He said he understood. During that time, some guy by the name of Ernesto came out and introduced himself to me and when he started speaking Spanish to me, I said I'm not the one that speaking Spanish and he said oh you speak English. I have to say this man was the rudest person that I've talked to there recently. He was very, very accusatory, threatening and just flat out rude. It all started with him saying that they would take care of the one-day rental and I said that's not the problem. I tried to explain to him what the problem was and then he accuse me of doing something to my car because I had taken so long to report it I said I reported it when it happened. There's a text message two of them and then he says well what happened and I said you don't even know what happened and you're coming out here to talk to me about this he did again accuse me saying I don't know what you did your car and I told him well. I don't know what you did to my car either when I got it got serviced Here. For him to flat out, threaten me and say that I did something to my car and now I'm trying to pull something over on them. It's just absolutely Ludacris. I will never ever buy anything from Cavender Toyota ever again and I will tell every single person that I can tell to never use that dealership. read more

Cavender Toyota - Me sitting in the service bay - Auto Repair Near Me - San Antonio, Texas

1 Star -- Poor transparency, unnecessary sales pressure and lack of upfront disclosure Very disappointing experience with Cavender Toyota. I spent two days communicating with the dealership about purchasing a Toyota Tacoma and providing information about our trade-in. Despite repeated discussions, I was never given a trade-in estimate until we brought the vehicle to the dealership. My son who is stationed in San Antonio ultimately brought the trade-in in after the salesperson stopped returning his calls. After the test drive and appraisal, my son asked three times for his keys so he could leave. Rather than simply respecting his request, the staff continued trying to pressure him to stay and make a deal, even though we had clearly said we were not making a decision that day. The biggest concern was the lack of transparency. We were told only later that the military discount would not be honored because we were paying cash. That was never disclosed during my initial discussions with the salesperson. We also received pricing sheets containing different VINs and could not get a clear explanation. We specifically chose to work with a Toyota dealership in San Antonio because my son is an active-duty Air Force officer stationed at Randolph AFB, and we expected the dealership to be upfront about and honor the military benefits it offers. We were not asking for special treatment--just transparency about the available benefits and the terms of the transaction. After extensive discussions with a manager, JC, we were ultimately told that the specific Tacoma we had been negotiating to purchase had been sold. We were then offered a lesser model instead. This was not simply a disagreement over price. It was the lack of transparency, changing information, hard sales pressure, and failure to be upfront about military benefits that made this experience unacceptable. Given that my son is an active-duty Air Force officer, I expected a much higher level of professionalism and respect from a Toyota dealership in San Antonio. I would not recommend Cavender Toyota based on this experience. read more

My goodness!, is the best way to start my experience. I made an appointment to look at a 2025 RAV 4. All of the paperwork was done ahead of time with an offer and code issued. My intent was to buy a car. When I arrived the man who I made the appointment with and who I'd been communicating with was busy. They pawned me off on another sales person. The car was on a back lot. The car was dirty inside and outside. The car had been keyed with a 10 inch deep scratch on the driver side door. The salesman could not find the car and we are outside in blistering heat. Absolutely no respect for someone's time. I had looked at another car at another dealer the day before and they had the car parked out front cleaned, key in hand , and ready to drive. They have zero attention to detail. I left in 15 minutes. If this is this is how a buying experience would be imagine having the car serviced and any warranty work done. Not in a million years would buy a car from Cavender. The people were nice but purely robotic trained car salesmen. One of the managers even said " you are going to let one car ruin your experience " as the sweat dripped down my back after wondering the lot and getting in a scorching hot dirty car. Very unprofessional, not an apology but a lame attempt at manipulation! read more

Very disappointed with the service center at Cavender Toyota. Purchased a 2024 Tundra on Jan 3 2026. At the time of financing we were told the truck had 1 remaining Oil change, tried to get that 1 oil change and they are refusing to honor. Tried to reach out to managers and they do not return phone calls. Left messages with several service advisors with zero call back. Very upset and very disappointed with the service. read more

This was our first visit to Cavender Toyota -- and also the day we picked up our new car! We had called numerous Toyota dealerships in search of a very specific model, and this was the only location that had it in stock. Once we confirmed availability, we made our decision quickly. The entire purchase process was smooth and well-organized. To our surprise, the car arrived a full week earlier than expected, which made the experience even more exciting! When we arrived, the staff was friendly, efficient, and professional. They guided us through the paperwork, and everything--from signatures to final inspection--was seamless. One small disappointment: Toyota used to offer a welcome gift or thank-you package upon purchase (like a hat, mug, or T-shirt). We were told this tradition stopped after COVID. As fans of Japanese customer service culture, we hope Toyota brings that small but meaningful gesture back--it made new owners feel truly appreciated. Still, we're grateful for the excellent service and thrilled with our car. Thank you, Cavender Toyota, for helping us find exactly what we were looking for! Cheers read more

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As a U.S. military veteran, I never expected to receive this level of treatment from a Toyota-certified dealership like Cavender Toyota in San Antonio on 5730 NW Loop 410. My brother and I visited the dealership after spending couple days communicating with salesperson Dillon by phone and email about purchasing a vehicle. We arrived around 1:00 PM and spent nearly five hours at the dealership negotiating the deal. During that time, we reviewed pricing, financing, and other details until we finally agreed on what we were told was the final purchase price. After investing our entire afternoon, Dillon returned and informed us that the agreed-upon price was no longer valid because his manager would not approve it. Instead, we were told the price had increased. It was extremely frustrating and disappointing to spend hours negotiating a deal only to have the agreed terms changed at the last minute. What made the experience even more disappointing was that, despite verifying our military service with our military IDs, we were told we would not receive the military discount. As veterans, we felt this was disrespectful and inconsistent with the appreciation many businesses claim to show those who have served our country. We left the dealership after wasting an entire afternoon with nothing to show for it except frustration and disappointment. The lack of transparency, poor communication, and failure to honor the negotiated terms made this one of the worst car-buying experiences I have ever had. I hope Cavender Toyota reviews how situations like this are handled and provides better training to ensure customers are treated honestly, respectfully, and professionally. Unfortunately, based on my experience, I cannot recommend this dealership. read more

So I bought a 24 tundra back in April, with 32k miles on it. Today I take the truck on for routine maintenance. At the time of drop off I put about 2k miles on the truck. Service tells me my rear brake pads need to be changed because its about to be metal to metal contact. The service tech tells me I need to talk to my sales man. I talk to him he contacts the service manager for used cars. They tell me they see this alot with people who tow. I do not tow nor do I have a reason to tow. The sales rep tells me we'll its because of the safety features with the brakes they're rear dominant. I told him the amount of miles I put on that truck there's no way my brakes should have been worn down that fast with the little amount of miles I have put on it. So you are telling me that 2024 Toyota tundra rear brakes only last 2k miles. This was my first Toyota. I will never ever buy another car from Cavender ever again. The excuse you all gave im not buying it. 50k after tax on a used vehicle to be on the hook for 358 dollar brake job is out right Ludacris. I highly encourage anyone to steer clear of this dealership at all costs!!!!!! Update: I have called the customer relations manager and left a voicemail they have not returned my phone call to this date. read more

Faf was fantastic, he was very good with customers. Was not impressed with Jerry Lopez, he quoted interest rates between 18 to 20% for a car for my son. Sure hope no one treats his children like that! Seemed to be trying to take advantage of my son because his experience at purchasing autos is limited. I would have walked out had it not been for Faf and his patience. Bought the car, ended well! Leigh read more

Michael Rodriguez, Certified Sales Consultant, and the entire Cavender Toyota team provided truly outstanding, best‑in‑class service throughout my recent purchase of a 2026 RAV4. From the moment I walked in, the experience was honest, transparent, and focused on helping me find exactly what I wanted. Ryan also went above and beyond by helping me with the technology setup on my 2021 RAV4 and a new iphone 17, which I'm preparing for my son -- a gesture that really showed their commitment to customer care. Michael's follow‑up and follow‑through were exceptional, and the whole process was smooth from start to finish. This is the third vehicle I've purchased from Cavender Toyota over the years, and I continue to return because I know I can trust their integrity, professionalism, and genuine dedication to their customers. read more

I can't say enough good things about Anthony F. and my incredible experience buying my Land Cruiser! Anthony was professional, knowledgeable, and genuinely excited to help from the first conversation. He made the entire process smooth, stress-free, and fun, which I never thought I'd say about buying a vehicle. Anthony went above and beyond every step of the way. He took the time to thoroughly answer all of my questions (and there were a lot!), gave honest guidance without ever being pushy, and ensured I was 100% confident in my decision. His attention to detail, communication, and follow-up were exceptional. What stood out was how much he truly cared--not just about making a sale but about ensuring my happiness. He treated me with the kind of respect and personal attention that's hard to find these days. If you're considering a Toyota, especially a Land Cruiser, do yourself a favor and go to Cavender Toyota and ask for Anthony F. You won't just drive away in a fantastic vehicle--you'll drive away knowing you were taken care of by one of the best in the business. Thank you, Anthony! read more

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DEALERSHIP-DAMAGE. SAFTY CONCERN. NO RESOLUTION OR ACCOUNTABILITY. I brought my vehicle in for what was supposed to be a simple oil change. During my visit, I was pressured into having a recall repair completed as well. What should have been a routine appointment quickly escalated into me needing a rental car, which created significant inconvenience since I travel for work and had not planned for my vehicle to be unavailable. While the dealership had possession of my vehicle, my wheel rim was damaged and a large chunk was taken out of the sidewall of one of my tires. This is a serious safety concern. Even more concerning, I was allowed to leave the dealership twice with this damage. I returned immediately after noticing the damage, yet the issue was not resolved and still has not been resolved. There have been no attempt by toyota at this point to make this right. For days, I have been told that management is reviewing camera footage and that I would receive a callback by specific deadlines. Those deadlines have repeatedly passed without any communication of a resolution. When I attempt to follow up myself, my calls go unanswered, and I am continually told that someone will contact me, but no one has reached out yet with a resolution. Mistakes can happen, but the lack of accountability, poor communication, and disregard for a potentially unsafe condition on my vehicle have been extremely disappointing. I expected a business that prioritizes customer safety and service. It has been proven to me now that this is not a business that cares about these things proven by how long this is taken and lack of care to get this resolved for me and my family. I will be posting this review on other pages so others can be aware of my experience here and make a judgement based on it and weather they would like to continue business here knowing this is a potential risk to their personal property *** Do not take your car for service here they will not care for your item like its their own, they will destroy it then not take accountability and help find a solution. read more

I bought a Tundra from them last October; the salesman emailed me several times to assure all was good. I emailed him back several times with concerns and no response. We recently needed more info on our extended warranty, and I have made 10 phone calls to them and literally can't get anyone to pick up. If I talk to service or sales, they send me to finance and the phone rings for 10 minutes. Once they have your $$$ it goodbye. read more

Several years ago I had a bad experience with Cavender's service department, and I let people know about it, on-line and off. However, buying a car from them was the opposite - honest, no BS service. No pressure to buy extra stuff at signing ( I declined the extended warranty, etc., and they didn't argue). I think I got a great deal. Thanks to Chris C., Jeremy D., Bobby C., and Jaime S. Also, the receptionist who's name I didn't get, but who treated us most kindly during our visit. If you're in the market for a Toyota, I strongly recommend Cavender (I'll give their service department another chance). read more

Buying our Toyota Rav4 was a pleasure...usually a nightmare, but not with our sales rep, Earl. He took the time to actually listen to us, and showed us a car that we really loved. We will definately purchase our next one from Cavender...and Earl. read more

I called Cavender Toyota in San Antonio about a certified pre-owned Toyota Tundra listed on their website. The listing had no pictures, so I asked the salesperson to text me photos and let me know whether the truck smelled like smoke. The salesperson sounded completely scripted and unfamiliar with the vehicle, but eventually agreed to send pictures. After hearing nothing for over an hour, I had to call back myself before finally receiving photos. Once we reviewed them, we decided we wanted to purchase the truck for our company in Corpus Christi at full asking price and asked for an out-the-door quote. What followed was one of the most incompetent dealership experiences I've ever had. The salesperson claimed they didn't know how to handle a remote vehicle purchase, didn't know how to accept a wire transfer, couldn't start paperwork remotely, couldn't scan documents, and apparently couldn't even take a deposit over the phone to hold the truck. This is a Toyota dealership in 2026. I've purchased 8 company trucks remotely from dealerships all over Texas and have never encountered anything this disorganized. The sales manager assured me they would put the truck "in the back," stop showing it, and keep me updated if anything changed. Instead, I received zero communication from the manager and then got an unapologetic text from the original salesperson the next morning saying the truck had already been sold the night before. If Cavender Toyota cannot manage a straightforward full-price remote sale in 2026, they should rethink how they handle internet customers and business buyers. Completely disrespectful of our time and one of the worst dealership experiences I've had. read more

We recently purchased a Toyota Tundra, I had a great experience purchasing my vehicle, and I especially want to recognize Ms. JP for their outstanding help. She was professional, friendly, and very knowledgeable throughout the entire process. She took the time to answer all my questions, explained everything clearly, and made sure I felt comfortable with my decision. The vehicle was exactly what I was looking for, and the purchasing process was smooth and stress-free. I truly appreciate the excellent customer service and would highly recommend JP and this dealership to anyone looking to buy a vehicle. They did all they could do to get us into the truck we wanted. read more

Very disappointed with my experience at Cavender Toyota and with my 2026 Toyota Tundra 1794 Edition overall. This $74,000 truck is basically brand new with just over 6,000 miles and has already required: * complete front brake job * new front rotors * brake kit and brake pads * driver-side window repair due to squeaking and shaking when rolling it down To make matters worse, I was still expected to pay rental car costs during the repair process. Spending this kind of money on a premium truck and dealing with major repairs this early is completely unacceptable. I've owned multiple Toyota and Lexus vehicles over the years and never experienced anything like this. At this point, I have completely lost confidence in this product and honestly regret purchasing it. My mistake was being loyal to the Toyota brand instead of sticking with the top trucks in this class that have proven reliability and customer support. Toyota should be ashamed that customers are dealing with these kinds of issues on a brand-new truck at this price point. I highly recommend steering clear of the Tundra. What disappointed me even more was receiving a call from the dealership only after my Google review was posted, not when the actual repair issues first occurred. During that call, I was again told this was "a Toyota problem," as if that somehow removed Cavender Toyota from accountability. Cavender Toyota sells and services these vehicles, and customers should not be left dealing with major repairs, rental costs, wasted time, and dismissive responses on a nearly brand-new $74,000 truck. If Cavender Toyota and Toyota truly want to make this right, they should seriously discuss taking this truck back. Shame on me for trusting the brand and believing I was purchasing a reliable premium vehicle. Buyer beware. read more

Customer service at Cavender Toyota on 7/13/2026 was EXTREMELY poor. It started with EXTREMELY poor service from the service bay attendant. We continued to receive EXTREMELY poor service from Kobe Cardenas. And then we received more EXTREMELY poor service from Ernesto Valdez. The issue was multiple dashboard warning lights caused by electric water pump. read more

If I could give Cavendar Toyota a 0 star, I would. Service is an absolute nightmare. I dropped my vehicle off at 10am and didn't receive a call, a text, or ANY notification that my vehicle is ready until I called them multiple times leading up to 6pm. I sat on hold for 20+ minutes so my friend and I finally just decide to go up there. I get to the dealership to pick up my car and there were (14, YES, I counted) service advisors that sat there while I was waiting to speak to someone. Someone finally came to me (I was informed there were 25-30 vehicles ahead of mine from the day prior) and I asked to speak to a manager. Of course, they're no where to be found so I sat there for 10+ minutes. I waited all day for my car, might as well wait for a manager too! Upon speaking with the manager, Ernesto Valdez, there was 0 resolution and I actually would have done better speaking to a wall than to him. Not even an ounce of accountability. Just one section of the dealership blaming the next for being "so busy". I guess he was trying to close up the conversation and rush me out of the service area since they close at 7. I also let him know I've spoken to him before with service issues and he said "No, I don't think so. I have a personal relationship with my clients." That's great? I'm not your client. Just someone who's asked to speak to a manager more than once. Anyways, I will not be returning to this location and if you expect friendly and efficient service on the vehicles you pay hundreds a month for, you shouldn't either! read more

I took my car here for simple recalls. Naturally, they tried to sell me a bunch of other services I don't need, which is fine but they ripped the strap for mirror I had back there for the baby and just left it on the floor. It was clearly RIPPED off if you look at the photo. Naturally, Nobody told me anything. Guess that's just the kind of service you can expect from a dealership... lol read more

Cavender Toyota - Whoever ripped this strap off was clearly being rough will my personal belongings. - Auto Repair Near Me - San Antonio, Texas

Service has been on the decline for the last few years. I am very disappointed with the diagnostic accuracy and pricing I received. I was quoted approximately $2,700 for A/C repairs, including replacement of the compressor. I sought a second opinion from an independent mechanic, who determined that the compressor was functioning properly and that only a retaining clip needed to be replaced. I was also quoted approximately $1,000 to replace a window motor. Again, the independent mechanic found that the window motor was working correctly and that the actual issue was the window itself, which needed replacement--not the motor. In the end, I paid less than $1,000 total to have both issues repaired by an outside mechanic. This raises serious concerns about the accuracy of the diagnoses and the repair recommendations I received. Additionally, I was told that my vehicle needed a new battery, even though I had replaced it last year. Given the inaccuracies with the A/C and window diagnoses, I have little confidence that the battery recommendation was accurate either. I would rate the service a C, the diagnostic accuracy an F, and the pricing an F. Unfortunately, I have lost confidence in your shop and will not be returning. read more

This dealership is by far the worst car agency I have ever dealt with. What should have been an exciting and straightforward car-buying experience turned into an absolute nightmare because of their complete lack of professionalism, accountability, and organization. I spent from 7:30 PM to 11:30 PM finishing every piece of paperwork, finalizing the deal, and signing off on what I was told was my car, only for the "Used Car Manager," Brian Lopez, to come in after everything was completed and tell me he had sold me the wrong vehicle. This is a massive and inexcusable mistake that shows just how careless and unprepared their team is. To make matters worse, the following day the General Manager, David Alcorta, called me personally to reassure me that everything would be fixed, that they would honor the deal, and that the car I was promised would indeed be mine. But only a couple of hours later, he called again saying that the vehicle had already been sold. This was not just a simple slip-up, it was a complete disaster from start to finish. This entire experience was nothing short of unprofessional, disorganized, and deceitful. The lack of communication, the false promises, and the inability to take responsibility for such a major error made this dealership one of the biggest messes I have ever encountered. Their handling of the situation was not only unacceptable but also disrespectful of my time and trust. I would strongly caution anyone considering doing business here, because if this is how they treat their customers, then no one is safe from this kind of chaos and incompetence. read more

I had a great experience during my last car purchase! I worked with Aurora and she is simply amazing! She listened to my wants and needs, never pressured me into anything I didn't want and made the entire process fast and easy! Bonnie in financing is also such an amazing person! She made sure everything was clear for me to understand. She also didn't pressure me into doing anything I was uncomfortable with, and she made sure that she provided all the options available as well as walking me through my choices! Both of those ladies are honestly the reason that I will recommend Cavendar Toyota to anybody who ask/ me about my new car and recent purchase experience! Give them ladies a raiseeee ASAP :) read more

When I brought my vehicle in for routine service I hadn't planned on purchasing a new 4Runner that day but I did! I'm glad Mitchell Rodriguez was there to make this a seamless transition. Cavender's great pricing, super-quick service and focus on customer satisfaction helped me find the right fit. This is my 7th vehicle purchase from Cavender and with service like this, I won't go anywhere else! Cavender continues to impress with world class customer service and a selection large enough to fit any desire and price range. Thank you again, Mitchell Rodriguez! read more

My wife keeps her 2024 Rav4 Hybrid4 hybrid XLE in brand new condition; no one else drives it. She and I went in to get an oil change, tire rotation, and brake fluid flush. We picked up the car and went home. The next morning, driving to work, my wife noticed a crack in the windshield at the top of the windshield near the mirror. The crack started from an impact by some type of small, sharp item from the inside of the car. The hole size was about the size of a point of a pen. The dealership denied doing it, and a manager would not talk to us. We emailed Toyota. They replied that someone from the dealership would contact us; they didn't. Windshield cracks starting on the inside cannot be fixed, and the windshield had to be replaced. Whoever did it probably knew this. Do not use these people. read more

very helpful honest staff. Liz was my representative and she is a true delight in the automobile industry. They were very helpful non-pushy, calm and very well educated on the vehicle vehicles. What a few great experiences I've had in buying over two dozen cars in my life. I highly recommend you call for Liz and have a wonderful experience. read more

I am extremely frustrated with my experience. I took my car in for an oil change and full service on Tuesday. I bought this car less than six months ago, and during the service their own advisor told me that all four tires are dry-rotted and need to be replaced. Tristan initially told me my concern would be escalated. On Wednesday I spoke with John Chandler from the internet department, who told me he would send my information to David Dickinson and that Mr. Dickinson would reach out to me. After waiting several days, Mr. Dickinson finally contacted me on Friday morning. During that conversation he stated that two of the tires had supposedly been replaced before the vehicle was sold to me. However, when I checked my tires, all four have the same 2022 manufacture date, which raises serious questions. What are the odds that the tires were replaced yet all have the same date? And how would they already be dry-rotted less than six months after I purchased the vehicle, especially if two were supposedly replaced? Later that same day, about 20 minutes before the end of the office day, Mr. Dickinson reached out again saying he had "figured out who my service providers were." This was extremely frustrating because I could have told him that information immediately. He also said he needed to review the advisor videos and would get back to me, which just adds another delay to a situation that has already taken far too much time. I am a very busy person juggling two jobs while also being a student, and I feel like my time is being wasted trying to get someone to simply listen and address this issue. I specifically chose to purchase from a dealership because I believed a certified pre-owned vehicle would go through a proper inspection so I wouldn't have to deal with problems like this. Instead, I've been passed from person to person, with several people telling me the issue isn't their responsibility. I've remained polite and tried to follow the proper chain of communication, but it feels like I'm being dismissed and not taken seriously. At this point, the lack of accountability and communication is beyond frustrating and completely unprofessional. read more

Jesus Anguiano is an exceptional Sales Consultant at Cavender Toyota. He took his time explaining all the details of the different vehicle models that interested my husband and me. He is very knowledgeable about every model and answered all of our questions thoroughly. He truly went above and beyond to make sure we felt completely confident in our purchase. We sincerely appreciate his patience, professionalism, and dedication to providing outstanding customer service. read more

I bought a new Corolla from Cavender. I had to work with a couple different people but Phillip and Francisco were the ones to help me out the most with the sale. I guess car buying isn't what it used to be because this dealership didn't offer any bells and whistles with the purchase of a brand new vehicle. You would think they would be willing to throw in some incentives but no, you just get a car and nothing else. They were very vague about details regarding maintenance reports and the buying cost for the dealership. I'm not sure if it's the times or the dealership but I probably wouldn't come back due to being passed off to several salesmen and being rushed into a decision. If I had to recommend this place to anybody I would tell them to work directly with Phillip or Francisco. Ps: I do love my 2024 Corolla XLE :) read more

Cavender Toyota - Auto Repair Near Me - San Antonio, Texas

Andrew Cantu, Ali Tanari and Jenny all were awesome in their customer service. They were all considerate of my time to make a baseball tournament. Very professional great group of folks. Go get your Toyota from Andrew Cantu and Ali Tanari. read more

My experience with Cavender Toyota on my latest purchase was good overall. The bottom line is that I am very happy with the car that I purchased and feel like I got a competitive rate, especially considering some of the incentives in their pre-owned program. There were a couple of bumps in the process that I consider typical when purchasing a car at a traditional dealership. I initially set my appointment up with Francisco Berrios. After learning that I was interested in looking at pre-owned cars, he turned me over to Zach Drysdale, who was more familiar with the pre-owned inventory. Zach was the salesman who handled the primary points of the sales process. He did a good job of listening to the features that I was looking for in my purchase and helped guide me to some of their options including some special incentives on new cars that he thought I should consider. I still leaned toward pre-owned. The dealership had given me a nice, competitive offer on my used Camry and I had a specific price point in mind that I communicated. I was primarily interested in staying with a Camry model, but was interested in looking at a hybrid model. I was somewhat hesitant, but Zach was able to give me some data and personal testimony that eased my mind. After test-driving a couple of cars we sat down to discuss the price. I made an offer and, as is typical, he went to get an okay. We had settled on an amount, but Zach said that the offer could be applied to a different car than the one that I drove, although it was the same year and model, and seemed to be almost identical except for the color. I never did understand why the deal worked with that car instead of the car that I had driven. It didn't appear to be significantly different in any aspect and I actually liked the color better. Zach didn't seem to know of any other feature differences either. But this and the next steps were a bit confusing and could have made me step away from the deal. Part of the issue was due to my schedule. I had to put the deal on hold because I had a commitment, and I explained that I would be able to come back the following day. Francisco had returned and another gentleman who I assume was an upper manager who gives the final okay in settling on the deal came to speak to me. He made an offer $100 above what I had tentatively signed for-- and thought the deal was for. This was quite confusing because I had thought the price had already been established. He put a little pressure on me to stay and finish the deal. I explained clearly that I was simply out of time and could not finish the process that afternoon. So, I left and Francisco assured me that the car would still be there for me when I came back the next day. When I came back the next day, the price was indeed a little more than I had signed for, but as I said up front, I felt like it was still a good deal. It was a 2026 pre-owned car, with a pre-owned price, with only around 30 miles on it. I had seen '24 and '25 Camry hybrids at other lots that had a couple of thousand miles on them for about the same price. So even though there were some negative points in the process, I felt like the deal was competitive and I'm very happy with the car that I purchased so far. As long as it doesn't give me problems, I'll be happy with it for a long time, but that's why I usually buy Toyotas. Zach and Francisco were good to deal with, but as I say, Zach was my primary salesperson for most of the process. By the way, the financial officer who took me through the paperwork process, Ricky Rodriguez, was a delight to work with. read more

Five stars to Cavender Toyota for making my latest car purchase the most pleasant experience I've had, and I've purchased at least 7 cars for myself and family prior to this from different dealers. It started with an exceptionally good offer from Luis L, the internet salesperson. Then over-the-top customer service from Anthony F who patiently helped me work through credit locks and kept his promise and personally helped me with an issue I had with my trade. He also gave fantastic post-sale service. Even the business manager Joey H, was easy to work with and got us the lowest rate possible. The general manager Raul C met with us twice during the process to make sure we were satisfied and well taken care of. Honestly, the best car buying experience I've ever had! read more

Cavender Toyota - Loving my new Prius Plug-In from Cavender's! - Auto Repair Near Me - San Antonio, Texas