GO SEE DOUG!!! My experience at Bluebonnet was EXCELLENT! From the moment I sent the inquiry online…read morelooking for a tow rig, to the customer service assistant that connected me to Doug Baswell, to the Sales Manager Taylor, financing, the whole thing was a GREAT experience! I was looking for a very specific piece: White Dodge 3500, crew cab, 4x4, 2012 or older (*pre DEF fluid) HO Cummins, Automatic, low mileage (@100k or less), 40/20/40 front seat, and then must pass my visual inspection. and it did, almost, more below ;) DOUG NAILED IT! He looked and looked, found me the exact truck at another lot. I came down, and knew I liked the truck. while walking around it, noticed some condensation in both headlights. fast forward a few weeks after they had cleaned it up, and I took delivery, I noticed during rain and car washes, the condensation continued relatively regularly. Long story short, one phone call to Taylor, a few days later drive down, and met Coby, service manager. Coby was AWESOME! I came in, was introduced to him, he walked out looked at it, and asked me to schedule another day, he wasn't expecting me. When I explained how I had scheduled this day, he handled it like a pro, and made me feel great about my decision to do business there. Service after the sale is paramount! I prepared for a few hour wait, settled into the customer wait area and working on my laptop. No sooner than I finished a few emails, Coby returned keys in hand, big smile, and says "It is all ready to go Mr. Adams!" ... I was blown away. Hands down I will be a loyal advocate, and it is no wonder people drive so far and wide to buy from this great family owned company! Great Job to the ENTIRE team at BLUEBONNET Certified!!! Happy Customer, John and Meme Adams

I'll start by saying that I had a unbelievably amazing experience at this dealership. I've had my…read morenew truck for a week now and it's been nothing but pleasant. On the Saturday of my purchase I had been to 5 different dealerships and received the same pushy greedy behavior that you'd expect in a car salesman. Very unwanted and while at another dealership in San Marcus waiting for a truck that they were advertising (it wasn't even there) I was looking at a 2020 F-150 from this dealership in New Braunfels. I called the location and got connected to the BEST salesman I could have asked for, Doug. Doug was very professional, personable, friendly, and just flat out helpful. When connected to him he was able to locate the vehicle to make sure it was there to look at unlike the other location I had just been to. When my dad and I arrived Doig had brought the vehicle to the front so it was easy to get to. Once I went for the test drive and looked over the vehicle I was very happy and ready to purchase. I was anxious because I had never purchased a vehicle before and had not had any good experiences up to this point. Doug made it very simple and easy to understand what I was needing to do, he helped me with my trade in and got it as close to my desired trade in amount as possible which other locations wouldn't bother to do. The finance guy Mr. Ramirez was also very helpful, he made everything simple and pointed out and explained everything I was signing. Thank you so much Doug for the amazing service a pleasant experience with buying my first truck. I will recommend you to anyone I know that is needing to get an new vehicle.

Had another amazing experience buying our latest Z-71 Tahoe at Valmark Chevrolet. Chris Young has…read morealways treated us like family there and his team of Don and J Michael are all the best. It was a pleasure buying this vehicle. Truly a first class experience working with this group!!

Lack of efficient operations and customer service. My car had a few recalls so I made an…read moreappointment 2 weeks before I brought the car in. After holding my car for a few days, I was told that they did not have all of the parts so I would have to come back. 1. They should have made sure that they had all of the parts prior to my arrival or give me thr choice to reschedule. 2. I asked them to wash the outside of my car, they said they won't if its raining (it would still take the dirt off) 3. Due to the rain, they left muddy shoe prints all over my interior, even the carpet area. I asked if they could clean the inside and they said, you didnt purchase the car from us so we don't clean the interior. Horrible experience in total and my 2025 equinox still has unfixed recalled parts.

I made an appointment for 12:30pm on Thursday for an oil change and tire rotation. It is now 2:20pm…read moreand I'm told it's going to be another 30min!! No movement in the parking lot. No new cars being dropped off for service and no one in the lobby. Terrible service. Next time I'll go to the 15min oil change locations much closer to my house.

Lied to me. I wanted to look at a Miata soft top. They didn't have one so they told me they quit…read moremaking the soft top model, I guess in hopes I was stupid and would buy the hard top they had. Sorry boys, you're a dishonest dealer and I wouldn't buy a pack of gum from you after that.

Dear Management, I…read moream writing to express my disappointment with several recent experiences involving your dealership. Approximately one month ago, my family negotiated the purchase of a vehicle and completed the necessary paperwork in advance. When we arrived to finalize the transaction, the agreed-upon terms had changed from what had previously been discussed. As a result, we left without purchasing the vehicle. About a week later, we decided to move forward despite the changes because we still felt it was a reasonable deal. We arrived with financing pre-approved and most of the required paperwork already completed. What should have been a straightforward transaction instead took nearly eight hours to complete. During that process, information was misplaced, documents had to be resubmitted, online forms had to be completed multiple times, and paperwork had to be redone in person. It was, without question, the most inefficient vehicle purchase experience we have ever encountered. More recently, we became interested in a used vehicle listed by your dealership. We specifically requested a copy of the inspection report before making the trip to the dealership. We were told it would be provided the following day. Instead, we repeatedly received requests to "come in" without receiving the information we had requested. A few days later, we were informed that the vehicle had been sold. When we explained that it was the only vehicle we were interested in, we were later told that it had not actually been sold and that there had been a mistake. Since then, we have continued to receive inconsistent information. The common theme throughout these interactions has been poor communication, lack of follow-through, and an apparent focus on getting customers physically into the dealership rather than providing the information requested. Mistakes can happen, but the repeated inconsistencies and inefficiencies have significantly diminished our confidence in your organization. I am not writing simply to complain. I believe management should be aware of how these experiences affect customers and the reputation of the dealership. We wanted to do business with your organization, but the process has been unnecessarily frustrating from start to finish.

ZERO STARS! DO NOT…read moreDO BUSINESS WITH THESE CLOWNS... They cannot be trusted. Pre-Owned Vehicles go in to Service when you are waiting to go in Finance. BEWARE! They are selling junk!

Worth the 30 mile drive for me! I reached out to Bluebonnet…read morevia their website after walking out of two other dealerships who had large inflated costs from what was advertised. I was connected to Jorge and Melissa who assisted me in providing additional details on some Bronco models I had found on the site. After phone conversations with Melissa, she adjusted to my busy schedule and was able to assist me in narrowing down my choice to a single model. I filled out the credit application online, walked in the next morning at opening, and was able to do a quick test drive and finalize the numbers with no hassle! Sheli was also so informative and even found me a lower rate to finance my vehicle. And on top of all that, Melissa and Jorge were even able to assist in having the new vehicle delivered while I continued working. I am recommending this dealership to anyone looking for a new Ford!

Had a great experience with this dealership, though I ultimately did not purchase from here. Our…read moresales consultant was very friendly and easy to talk with. He really listened to us and tried very hard to find what I was looking for. He and the manager were both willing to work with us, but they just did not have the Bronco I was looking for. They were both understanding and the sales consultant sent a nice text after thanking us for considering them and consideration in the future. They had amazing inventory! We will consider this dealership in the future purely due to how well we were treated the entire time we were there shopping. Thank you, Mike Stack, for your service to our country and for helping us bounce back from a bad experience at a south Austin dealership. Hope your hobby goes great!

I want to recognize Nick in the parts department for assisting my husband on 2/18/26. Thank you for…read moreyour kindness!!

Worst experience with a service department. Made an appointment to get my car looked at because of…read morea check engine light. I bring it in on the day of the I was scheduled. Now this is the very first time I've ever had to bring it in since purchase. Only to be told it will be 2-3 days DAYS! Before they can look at it. Not including weekends. 2-3 business days. They also have ZERO rentals available. I took the day off work to bring in the car. If anyone would have explained this before coming in. I would have found someplace else to take it. They are lucky I can't give them lower then 1 star

I purchased a 2008 Chevrolet Silverado in January. Marty and Paula could not have been nicer or…read moreeasier to work with. No high pressure selling, answered every question I had about the truck and Marty did all the minor repairs that were needed. So I know it was done properly. I will most certainly be buying from them again. Scott Duliban

From the owner: Americar Auto Sales is an independent family-owned Texas Auto Dealer with over 30 years of…read moreautomotive experience. They take pride in stocking very clean pre-owned autos, trucks and SUVs. There is always a wide variety of makes and models to choose from. Their primary goal is to create the relaxed, but knowledgeable atmosphere that makes shopping for your next automotive purchase an enjoyable experience. No gimmicks; just straight, friendly business.