The finance department here is absolutely horrible. I bought a brand new Sportage. One would…read morethink that Kia has a strong 5 year warranty and a 10 year powertrain warranty. The showed me some verbiage from the owner's manual which they implied means that after 12 months, most things won't be covered!! After hearing that and being fearful, I bought the extended warranty. The next day, I dug into the owner's manual myself and found the portion they referred to is under a limited liability section which clearly states that if the item is normal wear and tear or is damaged due to customer inflicted damage/neglect, THEN the warranty is not valid...that is essentially what every single manufacturer says. Of course they aren't going to repair stuff a customer broke or brakes that will eventually wear down. That is completely different than the fear based tactic they initially pushed of most things won't be covered after 12 months so you need an extended warranty. After informing myself, I contacted Finance department to cancel the extended warranty. The emailed me a form that I had to fill out and send back to them. I completed and sent back the form on May 22, 2026. After not hearing from them after a month or so, I decided to follow on June 29th. As of today July 1st...absolutely no response. I called the extended warranty company and they confirmed they have not received anything from the dealership. Needless to say, I was pretty upset...bunch of crooks. To add insult to injury, my car already has a check engine light on with 2300 miles! Call service department and they can't get me in til next week AND loaners are not automatically provided. Have to wait 3-5 days for a tech to diagnose before a loaner is offered (if available). How am I supposed to get back and forth to work with that crappy service? A new vehicle shouldn't have check engine light within it's first few weeks. They should consider that and try their best to make the situation right. There's a reason they have such low reviews on here...I tried to get service at other Kia dealerships in the area for the check engine light and they have the same BS loaner process and slow to diagnose when the Kia app already provides the code.

Thank you Gabe, Matthew and Jennifer for helping out during my service visit. Jennifer was great…read morewith checking in on me and making sure if I had any questions to let her know. Gabe who worked on my car was very fast and let me know about any other problems I had. Matthew was great with showing me some cars while I waited and giving me details on what the car specialized in!

I pulled up to Valmark Chevrolet fully prepared to sell my truck and go about my day... Somewhere…read morebetween sitting down with Don (aka Donald) and Corey approving the deal, my entire plan shifted for the better. I ended up leaving with a different car and no payments, with a final total of $0.01??? yes!!! 1 penny!! At one point I was close to asking, "y'all need me to mop the floors or something to make this even??" Don really said "I got you," and meant it. Corey backed it up! Meanwhile, I'm over here rereading the paperwork like I'm decoding a secret message. I didn't just get a deal... I got a story I'm gonna be telling forever. 10/10 - highly recommend if you want to walk in normal and walk out feeling like you just beat the system (legally, of course). Go See Don at Valmark Chevy in New Braunfels and see how you can be blessed as well!

Lack of efficient operations and customer service. My car had a few recalls so I made an…read moreappointment 2 weeks before I brought the car in. After holding my car for a few days, I was told that they did not have all of the parts so I would have to come back. 1. They should have made sure that they had all of the parts prior to my arrival or give me thr choice to reschedule. 2. I asked them to wash the outside of my car, they said they won't if its raining (it would still take the dirt off) 3. Due to the rain, they left muddy shoe prints all over my interior, even the carpet area. I asked if they could clean the inside and they said, you didnt purchase the car from us so we don't clean the interior. Horrible experience in total and my 2025 equinox still has unfixed recalled parts.

I made an appointment for 12:30pm on Thursday for an oil change and tire rotation. It is now 2:20pm…read moreand I'm told it's going to be another 30min!! No movement in the parking lot. No new cars being dropped off for service and no one in the lobby. Terrible service. Next time I'll go to the 15min oil change locations much closer to my house.

Lied to me. I wanted to look at a Miata soft top. They didn't have one so they told me they quit…read moremaking the soft top model, I guess in hopes I was stupid and would buy the hard top they had. Sorry boys, you're a dishonest dealer and I wouldn't buy a pack of gum from you after that.

Mr. Gustavo Cisneros is an Outstanding Sales Specialist. Received trade in value I desired, higher…read morethan other local San Antonio dealers. Ensured the pre-owned vehicle I purchased is safe & a stellar reflection of vehicles Cavender Grande Ford sell. Special shout-out to Finance Specialist-Mr. V. Blades., who toiled to get me a great finance rate. Give this dealership a chance to earn your business.

My daughter bought a BMW. Of course, they billed her for tags adding on fees but now they have lost…read moreher tags. She has gone to the dealership, called and still getting the runaround. She asked for new temp tags but they say they can't provide those. It's now been over two days of asking, waiting, and being ignored. I have advised her to forward the ticket and fine to Cavender if she gets stopped. I am betting the tags were never ordered.

Dear Management, I…read moream writing to express my disappointment with several recent experiences involving your dealership. Approximately one month ago, my family negotiated the purchase of a vehicle and completed the necessary paperwork in advance. When we arrived to finalize the transaction, the agreed-upon terms had changed from what had previously been discussed. As a result, we left without purchasing the vehicle. About a week later, we decided to move forward despite the changes because we still felt it was a reasonable deal. We arrived with financing pre-approved and most of the required paperwork already completed. What should have been a straightforward transaction instead took nearly eight hours to complete. During that process, information was misplaced, documents had to be resubmitted, online forms had to be completed multiple times, and paperwork had to be redone in person. It was, without question, the most inefficient vehicle purchase experience we have ever encountered. More recently, we became interested in a used vehicle listed by your dealership. We specifically requested a copy of the inspection report before making the trip to the dealership. We were told it would be provided the following day. Instead, we repeatedly received requests to "come in" without receiving the information we had requested. A few days later, we were informed that the vehicle had been sold. When we explained that it was the only vehicle we were interested in, we were later told that it had not actually been sold and that there had been a mistake. Since then, we have continued to receive inconsistent information. The common theme throughout these interactions has been poor communication, lack of follow-through, and an apparent focus on getting customers physically into the dealership rather than providing the information requested. Mistakes can happen, but the repeated inconsistencies and inefficiencies have significantly diminished our confidence in your organization. I am not writing simply to complain. I believe management should be aware of how these experiences affect customers and the reputation of the dealership. We wanted to do business with your organization, but the process has been unnecessarily frustrating from start to finish.

ZERO STARS! DO NOT…read moreDO BUSINESS WITH THESE CLOWNS... They cannot be trusted. Pre-Owned Vehicles go in to Service when you are waiting to go in Finance. BEWARE! They are selling junk!

I actually started the process online, and J Flores was ready for me when I got to the dealership…read more From the beginning, he made everything easy, fun, and completely stress-free. He took the time to answer all of my questions, never made me feel pressured, and helped me find the perfect Mustang for me. Buying a car can sometimes be overwhelming, but J made it an exciting experience from start to finish. He was friendly, knowledgeable, and genuinely cared about making sure I was happy with my purchase. If you're looking for a great car-buying experience, I highly recommend asking for J at Bluebonnet Ford. Thanks again for making this such a fun experience!

Worth the 30 mile drive for me! I reached out to Bluebonnet…read morevia their website after walking out of two other dealerships who had large inflated costs from what was advertised. I was connected to Jorge and Melissa who assisted me in providing additional details on some Bronco models I had found on the site. After phone conversations with Melissa, she adjusted to my busy schedule and was able to assist me in narrowing down my choice to a single model. I filled out the credit application online, walked in the next morning at opening, and was able to do a quick test drive and finalize the numbers with no hassle! Sheli was also so informative and even found me a lower rate to finance my vehicle. And on top of all that, Melissa and Jorge were even able to assist in having the new vehicle delivered while I continued working. I am recommending this dealership to anyone looking for a new Ford!

I want to recognize Nick in the parts department for assisting my husband on 2/18/26. Thank you for…read moreyour kindness!!

Worst experience with a service department. Made an appointment to get my car looked at because of…read morea check engine light. I bring it in on the day of the I was scheduled. Now this is the very first time I've ever had to bring it in since purchase. Only to be told it will be 2-3 days DAYS! Before they can look at it. Not including weekends. 2-3 business days. They also have ZERO rentals available. I took the day off work to bring in the car. If anyone would have explained this before coming in. I would have found someplace else to take it. They are lucky I can't give them lower then 1 star

I purchased a 2008 Chevrolet Silverado in January. Marty and Paula could not have been nicer or…read moreeasier to work with. No high pressure selling, answered every question I had about the truck and Marty did all the minor repairs that were needed. So I know it was done properly. I will most certainly be buying from them again. Scott Duliban

From the owner: Americar Auto Sales is an independent family-owned Texas Auto Dealer with over 30 years of…read moreautomotive experience. They take pride in stocking very clean pre-owned autos, trucks and SUVs. There is always a wide variety of makes and models to choose from. Their primary goal is to create the relaxed, but knowledgeable atmosphere that makes shopping for your next automotive purchase an enjoyable experience. No gimmicks; just straight, friendly business.

I purchased a 29 year old 1996 Corvette from Jerry on the Internet, loved the car from all the…read morepictures he and Mike sent me and wired them the money without ever seeing the car in person. When I arrived at Trophy flying in from Miami I was very impressed at the condition of the car and that it was much better than they described! How many owners pick you up from the Airport, buy you breakfast, and then have his team prep the car for a drive back to Miami? Jerry did that for me! Car drove the over 1300 mile trip without incident and was just as trouble free as Jerry said, I was impressed! Great people to deal with, don't hesitate to make a deal with these people!

Jerry and the crew at Trophy Motors went the extra mile to make sure I was happy with my purchase…read more I am very happy with the total experience and will do business with them again without reservation. They maintain a great selection of pre-owned and classic cars. Thanks Jerry!