I want to recognize Nick in the parts department for assisting my husband on 2/18/26. Thank you for…read moreyour kindness!!

Worst experience with a service department. Made an appointment to get my car looked at because of…read morea check engine light. I bring it in on the day of the I was scheduled. Now this is the very first time I've ever had to bring it in since purchase. Only to be told it will be 2-3 days DAYS! Before they can look at it. Not including weekends. 2-3 business days. They also have ZERO rentals available. I took the day off work to bring in the car. If anyone would have explained this before coming in. I would have found someplace else to take it. They are lucky I can't give them lower then 1 star

I pulled up to Valmark Chevrolet fully prepared to sell my truck and go about my day... Somewhere…read morebetween sitting down with Don (aka Donald) and Corey approving the deal, my entire plan shifted for the better. I ended up leaving with a different car and no payments, with a final total of $0.01??? yes!!! 1 penny!! At one point I was close to asking, "y'all need me to mop the floors or something to make this even??" Don really said "I got you," and meant it. Corey backed it up! Meanwhile, I'm over here rereading the paperwork like I'm decoding a secret message. I didn't just get a deal... I got a story I'm gonna be telling forever. 10/10 - highly recommend if you want to walk in normal and walk out feeling like you just beat the system (legally, of course). Go See Don at Valmark Chevy in New Braunfels and see how you can be blessed as well!

Lack of efficient operations and customer service. My car had a few recalls so I made an…read moreappointment 2 weeks before I brought the car in. After holding my car for a few days, I was told that they did not have all of the parts so I would have to come back. 1. They should have made sure that they had all of the parts prior to my arrival or give me thr choice to reschedule. 2. I asked them to wash the outside of my car, they said they won't if its raining (it would still take the dirt off) 3. Due to the rain, they left muddy shoe prints all over my interior, even the carpet area. I asked if they could clean the inside and they said, you didnt purchase the car from us so we don't clean the interior. Horrible experience in total and my 2025 equinox still has unfixed recalled parts.

I bought a used truck from Jerome Rickard. He was very helpful, knowledgeable and courteous…read more. Jerome puts more effort into his job and that extra emphasis shows. He found me a great truck at a great price. Bluebonnet was easy to deal with and overall the experience was a pleasure. I will do business with Jerome and Bluebonnet again in the future. John Sheehan

The service dept. seems totally unmanaged and rather unprofessional. I asked the name of the…read moremanager over the service dept. and was told they could not give out that info! This place needs to get its act together if they want to survive.

Caroline my service advisor is the best. She always takes great care of me and m car. Really goes…read moreabove and beyond what's called for

I actually started the process online, and J Flores was ready for me when I got to the dealership…read more From the beginning, he made everything easy, fun, and completely stress-free. He took the time to answer all of my questions, never made me feel pressured, and helped me find the perfect Mustang for me. Buying a car can sometimes be overwhelming, but J made it an exciting experience from start to finish. He was friendly, knowledgeable, and genuinely cared about making sure I was happy with my purchase. If you're looking for a great car-buying experience, I highly recommend asking for J at Bluebonnet Ford. Thanks again for making this such a fun experience!

Ford Service Very…read moredisappointed with my recent experience with Bluebonnet Ford's service department. I brought my 2018 Ford F-150 to Bluebonnet Ford for its 90,000-mile service. Shortly after leaving the dealership, my check-engine light came on. I subsequently had the truck inspected and was given an estimate of nearly $3,000 for a right-hand catalytic converter, including approximately $1,140 in labor and $1,674 in parts, before tax. What concerns me most isn't simply the cost of the repair. It's the timing and the overall experience. When a vehicle leaves a dealership immediately following a major scheduled service and then develops a check-engine issue shortly afterward, I believe the dealership should be willing to take the customer's concerns seriously and clearly explain whether anything done during the service could have contributed to the problem. I understand that vehicles can develop problems unexpectedly, and I don't expect a dealership to repair something for free simply because it happened after a service appointment. What I do expect is transparency, communication, and a willingness to stand behind the work performed. I've also found the pricing for repairs at the dealership difficult to justify without a very clear explanation of the diagnosis, labor, parts pricing, and alternatives. Bluebonnet Ford has a large service operation and plenty of positive reviews, so perhaps my experience is an exception. Unfortunately, my recent experience has left me questioning whether I want to continue using their service department for my truck. I hope management will take this feedback seriously and review what happened.

Bought a car from this location recently. So far I've had no issues with the car so that's been a…read morebig positive. Also positive, the staff there was friendly and helpful, it didn't take a long time to purchase the car like it can at other dealerships. My only negative is there was a lack of attention to detail on a couple things. They detail the car when you purchase and I specifically asked them to clean some sticky substance I found on the inside of the car. They said they would but they never did. Also, the car only had a quarter tank of gas when they gave it to me. These are minor things, but leaves a bad taste in your mouth when leaving. Overall, good but not great experience.

I took my aunt there yesterday to purchase a car. We took test drive on 2 vehicles. She decided…read moreon a vehicle so we started the process. We were given the figures that included warranty price. This was the number that stuck out to me. We did not like the number so we started negotiating and apparently there was a $699.00 fee added for dent protection that I missed. So after negotiating they could not meet our number we wanted we declined. They printed out invoice for cost of vehicle. We went to get a cashier check. When we after paperwork done we handed them check to complete transaction. We were advised that it was short $699.00 dollars. I told salesman we went based on invoice. He proceeds to tell they left off the $699.00 for dent protection. At this point my 82 year old aunt was quite frustrated and decided to go forward with purchase we had been there most of the day. I mentioned to salesman we did not ask or want protection plants started that it is added to all vehicles. They wound not remove so bottom line is the posted price is not true and correct you need to add $699.00 to that number. It upsetting that we were able to get that fee removed. My aunt was in need of vehicle had her car totaled in a acres couple of weeks ago. This was her first experience in purchasing a car her late husband always did this so she had very little patience. I think I would have walked away but she just wanted it done. I regret not looking at the numbers more closely. I have purchased more than 20 plus cars and have not paid for a product I didn't choose! I will be in the market for a car at the end of the year and so will two of my sisters I don't see us going to this business! I have never done a review on a business positive or negative until today. Please excuse misspelled words was not able to correct without going back to error and starting over. I sure hope Eco Park sees this review!

Hands down the best people to do business with. They treated me with respect and moreover honestly!…read moreThey went above and beyond what I expected to repair a major issue with a truck I had just purchased! I would never go anywhere else I value integrity and they have shown that they are honest and stand behind what they sell! Great Job!

Not exactly sure what to say atm because this is an ongoing thing but i bought a 02 ram from this…read moreplace and initially it was great but now a little over three months later and the truck needs new shocks and ball joints. that wasn't cheap but it happens i fix it and about two weeks later the thing breaks down . it's been there since Friday morning i'm starting to worry the problem is bigger than i've been told . I'd love to get into something better but that won't happen because my money is all tied up in the dud. at this point i wish i could turn back the clock and run in the opposite direction 2,269.06 richer but that won't happen so i guess i'll have to wait this out. update 04/02/16 yeah i really wish i'd gone elsewhere apparently they sold my contract to another finance company and this company decided since i was only 9 days late they'd come and repossess my truck which just happened the day after my birthday. Of course i called both the finance company and trey Jackson motors i was told i was pretty much shit out of luck on their end and the finance company claimed they'd work with me yet they still sent someone to take what's mine and I've gotta pay them to give it back so instead of just paying the note I've got to pay 849.53 o and they added a feet since then so this is even higher now . so yeah thanks a lot trey Jackson motors it's been one problem after another

I bought my 2020 keep from here and the salesmanship was great! I have t had one problem with my…read morekeep so far and I've had it for a good year now! They have a great selection on Jeep's and are always getting new ones in! I can't wait for my upgrade to the rubicon! I have a Sahara now but. The rubicon is next on the list! If your looking for a keep make the drive to New Braunfels and check them out! My Sahara was on the showroom floor and caught my eye from the min I walked in!

I bought a new car before and was wonderful. But this last experience wasn't. They masked the smoke…read moresmell and didn't tell me it was smoked in. Probably because they didn't want to mark down price! But now I am stuck with a car that gives me headaches. I really thought going to them again would be same experience.

One of the best dealerships I've ever dealt with was very honest, very sincere, no pressure and…read morereceived A great automobile at a great price thanks to Duke and Brandon would recommend them and buy from them again. Sincerely, James Wood

Went here to a classic car show they had and what a selection of cars they have here! They had…read moreeverything you could think of, even the Mystery Machine! Great place to check out if you get the chance!