ESPECIALLY after reading prior reviews, I feel compelled to leave an accurate review for this place…read more- April, 2021. I had to map it this morning because I don't live in Saratoga and so the reviews came up courtesy of apple maps. I needed a place to do UV AND a spray because I'm short on time and leaving for FL in two days. I could not be more PLEASED with Zoom in Saratoga. I arrived at 10:10 - so 10 minutes after they opened [on a Saturday of a holiday weekend] and ALL of the booths, beds, sprays - so 15+ - were occupied already. There were approximately 8-10 people appropriately spaced apart waiting and no line at the counter. I was greeted graciously, checked in immediately and promised a 10 minute wait for my booth. I didn't have high hopes, tbh [I set the bar low, thanks to the reviews on here]... but tanning was literally my entire agenda for the day so... wth? They seriously had everything humming along ON FIRE! I couldn't believe it. 8 minutes to my booth - 12 minute tan - came out, sat down to wait for my spray and she called me up for the spray in like 45 seconds. I am as prepared, UV wise, as I can be for a week in FL AND now looking FL bronze so I can bare my legs without being an embarrassed northerner. I used the rest rooms TWICE, by the way. This place is CLEAN... and trust me when I say, I KNOW what I'm talking about. I am a blonde who tans easily but I have to be pretty militant about my preparation for summer... I have darkened the doorway at many a tanning salon and this place is ABOVE average. I have ZERO complaints and will definitely not hesitate to go back when I am in the area. If Zoom management is reading this review, do check to see who the two women working today are... they are both management material.

Gross. Management is embarrassing .Empty rooms - please wait . There is no one there , and she…read moregives attitude . Best of luck dealing with people and brains. Elite tan room attendants . Dirty dirty rooms

owners a wonderful people. staff are so friendly and…read morehelpful. very reasonable pricing.

Amazing staff and owners. Always very clean and fantastic deals. Best place to tan in the area.read more

Came in at close and they were so sweet and still let me tan. Amazing customer service :) can't…read morewait to come back

Do not recommend, poor customer service. An attitude towards customer for asking details on…read morepackages should not be accompanied with a nasty attitude as if they are being inconvenienced

First time here this afternoon, what a great experience! David was super friendly right as we…read morewalked in. He gave us a ton of helpful information and allowed us to honor a free first tan coupon that had expired, what a treat! Most people would say, sorry, too bad, you can purchase a package though. Instead he was accommodating and super friendly! The place is super clean with a variety of beds/stand ups/bronzers etc., and tanning products. We bought two packages today and can't wait to go back! Thanks, David! You're great! Customer service done right

This salon is hands down the best tanning salon in town!…read more Spotless facility, state of the art tanning beds and spray tan booths. Their staff is very knowledgeable and will be sure to set you up with everything you need!

love the people here and the atmosphere! They care and its a family owned business not a…read morecorporation. However 99.00 "initiation feed" to start paying monthly is ridiculous in my book.

Very clean and friendly staff, kind of expensive though. Several different stand up booths to…read morechoose from as well as lay down beds.

................... very cute clothes nice hot warm beds…read more it's a great place to get a nice quick tan has a variety of different tanning beds. Also spray tans.

From the owner: Glow lounge has nine tanning beds and stand ups. We are more than just a tanning salon we sell…read moreclothes, jewelry, shoes we make custom sweatshirts and shirts stop in and check us out

She had a dog and there was dog hair on the tanning bed, it was disgusting. The service wasn't the…read morebest either.

Terrible customer service. I walked in as a potential new long customer and the place looked rough…read more Looks like it hadn't been cleaned or updated ever. I walked in to a seemingly angry woman who just looked at me like I had 3 heads. So I spoke first and said I'd like to tan. She laughed and said no. I had to take a look around and make sure I was in the right building. I was like uhh, okay.. she said you need to fill out all the paperwork first. (Obviously).. She continued to say rudely that I was not an exciting customer and at that point it was clear she was trying to deter me or her from having to do any work as the place was dead empty. I just stopped her and said I'll go some where else. Facility was morbid looking and she is miserable. AVOID AT ALL COSTS.

I used to go here and my tan always came out awesome. I…read morejoined in February for a little boost and they had a special running. I only spray tan since I've had melanoma and can't do real rays. I showered and exfoliated each of the three times I went and each time my tan was inconsistent and blotchy. The first two I did level 2 clear and the last I did level two bronze. The last one had my face so dark and my skin so less tan and blotchy I had to go home and shower it off. It's always clean. The staff is young and helpful and it is getting a little run down now. I wish it were better because I'd love to go back and I was sure to follow protocol for prep and have been spray tanning a long time so I don't think I did anything wrong. Boo hoo. Cause I loved you!

Waited an hour to tan this morning, in that time 7 people walked out very upset because know one…read morewas working. Door wide open. Unable to download the app because it wouldn't take my license. Is there a reason u no longer have people working? Latham store

Absolute horrible service. You'd think after nearly 3 months without customers you'd be a bit more…read moreaccommodating to existing clientele. We won't be back.

Don't waste your time coming here during dollar tan week if you've never been here before. I came…read morehere and wanted to take advantage of the dollar tan week promotion that they had going on. When I arrived, I had to be input into the system as a first time client and was asked a bunch of questions regarding my ability to tan, had I ever been tanning, etc. I opted for the level 3 bed and was asked how long I wanted to go for. Being that I have skin that tans very easily, I wanted the maximum time. I was told "company policy" stated new clients were not allowed to tan for the maximum time. Instead I could only tan for 6 minutes. 6 minutes of tanning isn't even worth taking my clothes off. I said OK how about level 2? And was told 7 minutes. Again...not worth my time. I was told that the more I come in, the longer they will let me tan. Thinking I would be able to tan for longer tomorrow I asked if I would be able to do the maximum then and was told no I would only be able to go for 10 minutes. This was really irritating to me and seemed like a bait and switch. They entice you with promotions then when you go there, they try to tell you you can only tan for a short amount of time each day, so that you'll want to come back in throughout the week to be able to tan for longer and spend more money. One of the employees tried to get me to buy lotion which was funny to me. Yea sure..let me lather myself up in lotion for my 7 minute tan... Come to find out, it's not "company policy" as I called another St. Croix location and was told I could have tanned as long as I wanted. So for some reason, the employees here like to make things up and then claim it's company policy. I'm paying to tan, I should be able to tan as long as I want. I had already made the drive out there so I decided to just go with the level 2 - 7 minute tan. The area where the beds are was run down looking and the beds looked old and broken. The doors in each room were cheap.. the doorknob was wobbly and looked like it was about to fall off. I didn't feel comfortable in my room..it felt like a public bathroom stall and the walls were so short that someone probably could have popped their head over and looked into my room. On top of that, I got no cell phone service in the building and was unable to listen to my music while I tanned. As expected, I got no color so I totally wasted my time. Each bed has a jolly rancher placed on it after it gets cleaned, but it's going to take a lot more than a jolly rancher to get me to come back here. I'll stick to total tan.

nice place good prices .... but if you pay for a month tan ... you go there and it's closed half…read morethe time ..... in the first two weeks I went there during business hours and it wasn't open 4 times ..... they are open only when they feel like opening .... don't waste your money on tanning ... I should have known by driving by seeing it's open and closed when convenient

I go there every few months to get my hair done and I will never go to anyone else again. They both…read moredo amazing jobs, Cheri does mine always and she cares about what you want and how it will turn out she is very honest and will tell you if the colors will run, not look good, not take , ETC.... carissa is also very good, she asks what you want and helps you figure it out if you're unsure !!! Very clean very friendly, MY FAVORITE HAIR SALON!!! Renee Bovee