Hello, I wanted to…read moreprovide feedback regarding my manicure and pedicure appointment today between approximately 1:00-3:00 PM. I am sharing this constructively because I believe there are opportunities to improve communication, customer care, and service consistency. When I arrived, I explained that I currently had UV gel nails and was looking for a manicure option that would provide durability against chipping without continuing UV gel. I specifically asked for guidance because I am not highly familiar with nail products, removal methods, or the differences between service options. I first asked the owner/manager for advice and was directed to discuss details with the nail technician. During the service, I again attempted to ask questions and seek recommendations but struggled to receive clear explanations or education regarding available options. One opportunity for improvement may be providing customers with a simple explanation of the different nail service options offered, why customers typically choose one option over another, expected durability, removal methods, maintenance requirements, and any tradeoffs involved. Customers should not have to assume knowledge of industry practices. (Written out with options like menus with numbers/letters). During my pedicure, several concerns occurred: * My toenails were clipped before soaking began, which surprised me and felt rushed. * Cuticle work was performed with significant pressure. I verbally asked for lighter pressure and reacted with pulling my toe back, but the pressure did not change. * My feet and toes were handled roughly during filing and trimming, and multiple times the file contacted my skin rather than only my nails. * Existing nail product removal was done with an electric grinder rather than acetone. While I now understand this may be a standard approach in some situations, there was no explanation provided beforehand. * Communication throughout the service was minimal, and the overall approach felt abrupt rather than attentive or customer-focused. * The leg massage portion felt repetitive and lacked adjustment in pressure or technique. * During the pedicure polish application, I asked whether there was any protective topcoat or additional option that could help improve durability and reduce chipping. I was told there were no additional options available. Before the manicure began, I specifically requested acetone removal rather than electric filing, but the electric grinder was again prepared without discussion. During the manicure itself, filing again contacted my skin rather than only my nails, and my hands were repositioned abruptly after I reacted. I also observed that there was no visible communication or signage regarding cell phone usage expectations or policies. During the manicure, I received an important phone call from my son's dentist regarding ongoing dental issues and answered briefly to let them know I would return the call. During that interaction, I perceived visible frustration and body language from the technician that made the environment feel uncomfortable and unwelcoming. Shortly afterward, I decided to leave before my manicure was completed. I had hoped to discuss these concerns directly with management, but the manager was unavailable at the time. My purpose in sharing this is not to criticize individuals personally, but to provide customer feedback that may help improve communication, education, gentleness of technique, professionalism, and overall customer experience. Thank you for your time.

** Update as of Friday 12/19/25 one of the gels chipped. So disappointing!! Barely 24 hours old!**…read more I called the morning of and was able to book an appointment for this afternoon at 12:30! The salon is very clean, beautifully decorated, and staffed with welcoming friendly nail technicians! I chose a mani/pedi. I had the coconut mask on my legs and paraffin wrap on my feet, especially on my dry heels. I also enjoyed the massage, hot stone treatment, and hammering treatment with wooden handled rubber hammers. Very nice!! I picked out regular polish for my toes in a deep sparkling green! The experience was lovely! Ava is fast and thorough, friendly, and thoughtful. The massage chairs are great! Before I knew it my pedicure was complete and it was time to shuffle over to the manicure station! I chose a dark green gel and asked if I can have some nail art- snow, snow drifts, and pine trees. Ava gave me a wonderful manicure. She applied the gel color until it came time to do the trees. Joyce painted the trees on two fingers and did a wonderful job! Then Ava completed the look with silver sparkle snow drifts! I am very happy with how my nails look! I will definitely return the next time I am in the Saratoga Springs area and need nail services!

Kelly introduced me to Dazzle nail products and I am so grateful. She is personable, professional…read moreand efficient. She has a lovely salon, conveniently located on Broadway. I will return when we are back in Saratoga Springs. Bravo Kelly.

Kelly Garvey's Nail Boutique in downtown Saratoga Springs! Kelly's the best! She listens to what…read moreher clients want, very meticulous, very clean & sanitary, and you'll feel pampered She's all about the best products for your manicures. Call for an appointment or book it here on YELP! (PS-The building has an elevator, if you need that-she's on the 2nd floor.)

Iris has just given me a beautiful set of nails! My own nails are very fragile. They split and…read morebreak easily. Now, with the treatment Iris gives me, they're strong and elegantly shaped. What a pleasure to have nails I can be proud of that also hold up as I type, do house work, and play the piano. Many thanks to the owner, Tiffany, for creating such a clean, well managed nail salon in downtown Saratoga Springs!

Wife and were pedi walk-ins on a whim. Boy were we happy to have found this place. Wonderful staff…read moreand service. Great sense of humor and customer service. Really nice chill vibe and the service was exceptional. Highly recommend this awesome salon.

I had a fantastic time here. I booked an appointment on Instagram the day before while they were…read moreclosed and was able to get serviced. They were able to get my mother in law in for a manicure too. I got acrylics with gel overlay and sent a picture of the inspiration. Kate was my manicurist and she did a fantastic job. I feel so pretty and I can't stop looking at my nails. It took close to 2 hours, but look at those lines. It took precision. I feel so freaking beautiful omg it's the little things. She made sure each nail was similar length to the other hand, shaped it perfectly, and made sure to ask me what I thought after each process so that way she knew I what I wanted. It was $95 and so worth it. I only get my nails done twice a year so this was a special treat because I'm on vacation and I work a job where I can't do nails like this. Thanks Kate

I'm 64 and this was THE worst manicure I've ever had.When I told the guy I was going to return in…read morethe morning, he yelled at me and said I needed to do it now! So dissatisfied!!

I found Spa Cascada via a Google search and booked the Cascada package (massage plus hydro facial)…read morefor my daughter and I. Samantha gave an excellent massage - she focused on where it was needed and I felt the back tension just melt away. Maria's hydro facial has my face looking 10 years younger! The atmosphere and furnishings really allow one to relax completely. It was the perfect end to our mother-daughter weekend.

This was the first massage my bf and I have gotten at a spa. We had gotten a gift card as a gift…read moreand weren't really sure what to expect. Kylie was our masseuse. She was amazing at her job and so kind! She made sure we were comfortable before and followed up with us after about where we were tight/recommendations for stretches. The reception area was really calming and clean (shoes off at door! they provide slippers!) with complimentary tea and nuts. Would recommend!

Egg-cellent manicure! Gearing up for Easter and Coco got my nails straight…read more It was very busy today, but they work you in really quickly since they have the staffing to do that. They're always well staffed and friendly.

Clean. Friendly. Efficient experience for a pedicure. I would recommend. Xxxxxxxxxxxxxxread more

Made an appointment and was able to get a mani pedi with no waiting…read more My nail technician Mikla, was friendly and neat

Mina and Mason do a great job. Beautiful ANC and many colors to choose from. East parking and clean…read moresalon.

Mary Martin is beyond talented and knowledgeable. She's the magician of face & body care . I leave…read moreglowing. And I love the mud & sauna treatments. A must try

Detail oriented boutique day spa and home away from home. Mary is one of the most authentic people…read moreI've ever come across in my life and an absolute master with skin. I've been seeing her for 6 years for everything from acne treatment, facials, laser treatments, waxing, light treatments and everything in between. She's been a miracle worker in me and every person I know that has gone in!

Love this place. Quality of services doesn't compare to other salons. Huey always takes great care…read moreof me!

My nail tech was Valerie. I was lucky to have her give me a pedicure, at the time she was on a…read moreschool break. She did a fantastic job on my poor little tootsies. They needed much care. The place was clean, brightly lit, and comfortable. I hope she's back because it's time for another one.

Absolutely terrible pharmacy in terms of customer service and communication. Try calling - you'll…read morebe left on hold forever (not enough staff to handle in-store and in-calling needs). The counter people in the pharmacy are not highly skilled at finding existing prescriptions - I've been told before by counter staff that there are no prescriptions in the system for me (which would have caused me to have to contact my doctor and take up their time re-sending it) - yet the pharmacist (which I asked for) was able to easily find it. The pharmacy often does not have certain medications in stock. Be ready for multiple delays if this happens: 1) they have to order the medication, 2) they have to process your insurance, 3) they'll tell you the Rx is ready but when you go pick it up (and wait in line) you'll be told they're out of that medication. If you press them, they'll MAYBE discover that it's there - but still in the shipping crate - at which point they'll ask you to come back later to pick it up. I've had to wait more than a week multiple times, to get my medication because of these sorts of problems. The pharmacy has not prioritized streamlining their systems - for example, processing your insurance at the time you present a prescription - to save you that wait wen you come back.

if items are on sale 2/3.00 then it shouldn't matter what the items are. false advertising. i was…read moretold that it had to be the same item in order to get it at that amount. There was no sign for it. the cashier [Indian girl who looks like and acts like a boy] gave me an attitude about it. she called another person to do the return for me since she had a line. bad customer service and will never go in there again and i will tell others about it!!!