Absolutely terrible pharmacy in terms of customer service and communication. Try calling - you'll…read morebe left on hold forever (not enough staff to handle in-store and in-calling needs). The counter people in the pharmacy are not highly skilled at finding existing prescriptions - I've been told before by counter staff that there are no prescriptions in the system for me (which would have caused me to have to contact my doctor and take up their time re-sending it) - yet the pharmacist (which I asked for) was able to easily find it. The pharmacy often does not have certain medications in stock. Be ready for multiple delays if this happens: 1) they have to order the medication, 2) they have to process your insurance, 3) they'll tell you the Rx is ready but when you go pick it up (and wait in line) you'll be told they're out of that medication. If you press them, they'll MAYBE discover that it's there - but still in the shipping crate - at which point they'll ask you to come back later to pick it up. I've had to wait more than a week multiple times, to get my medication because of these sorts of problems. The pharmacy has not prioritized streamlining their systems - for example, processing your insurance at the time you present a prescription - to save you that wait wen you come back.

if items are on sale 2/3.00 then it shouldn't matter what the items are. false advertising. i was…read moretold that it had to be the same item in order to get it at that amount. There was no sign for it. the cashier [Indian girl who looks like and acts like a boy] gave me an attitude about it. she called another person to do the return for me since she had a line. bad customer service and will never go in there again and i will tell others about it!!!

Avoid this pharmacy. I use Walgreens in Rochester and the service is incredible. But when I'm with…read morefamily for the summer it is always an awful experience trying to have prescriptions filled here. This is not an isolated incident but a history of negative interactions each summer. While I understand most places are understaffed, that doesn't make it acceptable to be rude, curt and unwilling to look up the prescription. Avoid it if you can.

Very good customer service. Friendly and a pleasure to deal with. Always takes time for each…read morecustomer

My wife placed a refill order through Walgreens over the phone with the recording service but when…read moreshe got there the lady said in a nasty manner that the prescription was not in their system. My wife asked when it would be ready and she nastily replied "20 minutes or after lunch". So my wife said she would pick it up in the afternoon. She came back at 5:30 and of course the prescription was not filled. My wife asked how long and she responded in her usual snotty tone "15 Minutes". People need to get there prescriptions filled for health reasons and shouldn't have to wait so long or be subjected to snotty customer service. Just because your a miserable wench doesn't give you the right to treat people like poop.

I needed a birthday card for a friend and was passing by so I stopped in. Their selection was…read morepretty good, and I picked out a couple of cards. I didn't venture far into the back of the store but I noticed they had a selection of Hallmark-brand Christmas ornaments, which was handy. The store appeared to be very open and spacious and nothing was crowded, and that surprised me. I am rarely in the area but should I need something I would certainly come here.

Hands down my favorite spa on the capital district. I'm confused as to why there rating is not…read morehigher. Prices are high but you get what you pay for. The massages I get are phenomenal. The bar/restaurant has great cocktails and food. There is a whirlpool, relaxation room, sauna, and steam room to use as long as you would like.

While initially seeming to be a small spa, it's actually quite large with treatment rooms in…read moredifferent areas. Had I not visited over 2 days and had 4 different services, I may have missed that fact. I almost skipped it, being in a mall - but they have done well with the space and noise. I travel a lot and often use comparison to rate businesses. I will do so here and explain. I've been to a 5 star spa in Paris, my North Star. What should've been a 5 star spa in Vegas, it wasn't and is my leveling spa. I've been to small town spas, so I also weigh the location...is it urban enough to support a luxury 5 star experience and the prices to sustain it. Kudos to Spa Mirbeau in Albany for rating 4 's. I had 4 different technicians and many other team members who supported the overall experience. For the massage and facials services, when the service is complete, they spray a mist over your face. I find this bracing and feel a soft tone would seem more appropriate (but that may just be my preference). Here are my thoughts: Dana 5 (pedicure) - very engaging and also a strong tech. She asked before doing something that may have been uncomfortable. I needed her to do it, but glad she asked before proceeding. Toes looked amazing! Katie 5 - wow! This was what I expected and her hand techniques were spot on! She used the proper massage movements and it felt very close to my North Star expectations, reminding me of Paris! Lindsey 4 - I selected the wrong facial (European), hence next day I went for the trifecta (what I expected). She was good, friendly and no loud noises or odd experiences. Brittney & Sam (bistro) 5 - not sure it's good to be recognized for being in a spa 2 days in a row, but they remembered me and were super welcoming. They were great as suggesting options and were hustling. They asked me if I needed anything by name, as I sat there relaxing and enjoying the slow pace. They didn't over/under engage, a hard skill to master - well done! Front desk 3 - courteous & efficient, they know we are here for the experience and ready to get started. The 2nd day I had a 9 am, but waited to get checked in, so felt rushed to get to the trifecta. Would've been a bigger issue for a massage. Attendants 3 - mostly spot on, only matter was I entered a shower that was ready for next guest and there was hair in the drain - a lot of it. Just suggest it's checked before the curtain is slid aside for next guest. Also, when I told one attendant I didn't have a bathing suit, she didn't mention they had them in the gift shop. I spent 3 hours in the spa before I decide to ask. She could've suggested that instead of wearing a towel and dipping feet in the hot tub. Nikki 2 (just the essentials) - I was so excited about the scalp & shoulder massage, but she was loud multiple times throughout the treatment, even slammed cabinet doors or trashcan lids making me jump a few times. The head massage was underwhelming. The feet and hand massages were not deep enough to remove tension and the add-on oil treatment was painful when she pulled my hair too far from the root. Spa facility 4 - well done with different spaces and no need to carry money/cards after check-in. The relaxation room and aqua terrace are where I mostly enjoyed my time, but it was nice to sit at a dining table in the bistro and I did try the steam room. Spa products 3 - the products seemed to wear off very quickly. I do not have hydration issue, it appears to be the quality of the products. The ones used for the trifecta service were better than the others used across all services. I just wished they were of the tier/quality of nescens or something of the like, or if there were tiers to choose from that would be great.

Once again, a lack of competence, proper procedures, consideration of customer time and…read moreconvenience, and what certainly appears to me to be the first sign of a pending store closure. This is the second time in 3 months that they were out of stock on a popular mainstream medication. I got a message on my answering machine 11/10 or regarding my prescription and returned that call on 11/15 (I was on vacation). I asked if the script was ready for pickup and was told it was out of stock. I grumbled a bit and the story changed; now it IS in stock but cannot be filled until 11/21 (not a Walgreen issue, insurance rules). Then I was asked, despite my call asking if the script is ready to be picked up, if I would like it filled. I was tempted to ask the staffer why else would I ask if it were ready for pickup, but I was not in the mood for a lecture from the pharmacist about how fragile the feelings of her staff are. As far as impending store closing goes, I can think of no other reason for repeated, frequent and regular out of stock issues than dwindling sales causing corporate managers to reduce inventory levels as they decide what to do with the store. Given the level of inconvenience suffered by customers, the reason behind such a situation, if it does exist, is clear.

Placed my order online for a quick pick up. Online order was easy and the deals on personal care…read moreitems were great. I would have rated a 5 but the information of me having arrived ed at the store wasn't transmitted before I arrived. There was no line and my order was ready and I was able to walk out within 5 mins. I have been doing online orders at Walgreens as u tend to find more deals. This has also made me but things that I may not need at that point of time.

I went online to sign up for a Covid vaccine and a flu shot with Walgreens…read more Walgreens sent me a list of options where I could get it done. The closest location was the Walgreens at Columbia St.in Rensselaer. The store is larger and cleaner than the Walgreens I usually use. I set the appointment a few days ahead. When I arrived, I went to the pharmacy located at the rear of the store. I was asked to fill out some forms. Then, I was directed to a small room where a staff member administered the two vaccines. I was in and out of Walgreens in about 15 minutes. There was minimal wait and the staff was so professional. I recommend this business and its staff for making the vaccinations ver efficient and almost painless.0

Came in to print photos and send some packages and the whole team was friendly, professional, and…read morekind. Good people and outstanding job today, thank you all!

This Walgreens is quite large with a lot of wide aisles, very brightly lit, well stocked, and very…read moreclean. It's in a convenient location in Rotterdam. The pharmacy is huge and staffed by at least 5 people plus whoever is working the drive-through. Paperwork is processed quickly here. There probably should be more chairs in the waiting area, today there were only 4. The vaccination area is tiny but sufficient, behind a partition.

The people that work in the pharmacy are very helpful. A pharmacist named Steven always helps…read moreme..answers questions ..is never too busy to help me which i really appreciate..if i get a new medication he explains how to use it correctly..he is an asset to Walgreens and he treats me with respect ..i am 76 years old ..i appreciate his kindness he is a very nice person..

This is a huge store always neat, clean and well stocked. Pleasant staff. Always sales. Convenientread more

Great store always well stocked, clean and very friendly staff. Pleasure to shop there!read more

I've been to more Walgreens this week than expected, including this one now. Overall, I'm finding…read morethe stores, in general, handle vaccinations well, and their receipts aren't as long as those from CVS. Their prices aren't always competitive. For this particular store, there's typically 3 people in the pharmacy area, and there's the private "consultation room" for vaccinations. The layout of the store is somewhat awkward, because the aisles on the right side are long and slanted. There isn't necessarily as much variety here as some of their larger, newer, stores, but they have all the basics, and the store is well stocked and clean.

I've driven by this Walgreens so many times but have never actually been inside. Until yesterday. I…read morewas lucky enough to score my first Covid vaccine there. This is a good sized store with a small-ish parking lot. Very clean and easy to navigate. I expected there to be a little bit more organization around the vax situation...but after I spoke with the pharmacist, I found out that they were double booked without having any additional help. So, the overwhelmed staff gets a pass. It's not easy doing what they do: providing a safe environment for seekers of the Covid vaccine along with lines of people coming in to get their prescriptions filled. Then, of course...it's a store. People are shopping for stuff. All things considered, they managed the small group of us vaccine participants and pharmacy-goers well. They were only running about 20 minutes behind...which is amazing compared to some other folks that were in vax lines for hours at other locations. I would shop here in the future now that I've actually been inside.

You really should avoid this branch. Just had a frankly weird customer service experience just…read moretrying to buy some candy. The candy was discounted, 3 boxes for $5. When it was rang up, one of the candies wasn't getting included in the 3 for $5 discount, although the sign on the shelf clearly states it should be included. Instead of like saying "hold on, let's take a look", the cashier pulls out a phone, angrily sighs and curses that she has to log into the device, scans the problem-rang up candy with her phone, and, again, states "that one is ringing up $2.09. The box is bigger so therefore it is scanning right." uh, no. the price of the shelf disagrees. She then says to the next customer that she "tries not to let negativity in the world affect her". I don't what school of customer service this person flunked out of, but she definitely does not belong in this job. Walgreens, this branch just lost a long time customer: I am moving my prescriptions elsewhere. Hello CVS!

Dr's of Pharmacy that don't provide care, just find a way to get you out of the way. They have…read moreplenty of customers. Blame the Dr who sent the script, blame the insurance company, "oh, we never received it, must be a computer problem". "Can't fill it until tomorrow, Wallgreen's policy" the very next day they hand you a bottle with 180 pills in it. "We can only fill 30 days of a 90 day script, you need to come back two more times", well... NYS law proved them wrong, again! I used this pharmacy for 7 years, had to finally say "NO MORE" Refusal to fill as legally prescribed, continued delays in filling critical medication, inventory problems, significant staff turnover, training problems for front line staff, the manager of the store didn't know the pharmacist was an actual doctor. Wow... I have had to correct the pharmacist several times, had the insurance company tell them they are wrong, all of this while standing in the store waiting for them to do their jobs. Go to WalMart, they help fix issues, they remembered me after one visit and they corrected two insurance issues. So... leave these so called healthcare providers aside and go someplace else!!!