Nice products. The staff at this store are very good and great customer service. We had a few issues with our order of a dining table but they more than made up for the problems with their service and friendliness. The shipping costs at cb2 are very clear and very reasonable. Have had issues at other furniture stores but not here. read more

CB2 is delightfully weird. This was the last stop on the decorating train, which was an afternoon of going store to store with my decorator. It was exhausting. Mostly because I don't know what I want. I just want someone to do it for me and have it be done without having to make the decisions of "Do you like this lamp or that one? What do you think of this pillow?" But my decorator is my very good friend and she's doing me a huge, huge favor by working with the mental challenge that is me...so I do my best to play along. So anyway, CB2 is weird but we went for one reason - vibrant turquoise towels and a rug for my bathroom. A shower curtain also caught my eye while we were there, as did a little folding table. When everything was rung up at the register it was all so cheap that I asked the clerk if he forgot something. I'd go back for more accessories, when we get to that stage. We're still on furniture and window treatments. Halp! read more

In 2014 - 2015 CB2 collaborated with 12 Graduate Students at School of the Art Institute (SAIC) located in Chicago, Il. My son Mathew Devendorf was one of the 12 chosen candidates who worked directly with CB2. CB2 asked the students: "What does live well mean to you?". Mathew designed 4 pieces for them. 3 pieces were chosen to be produced and sold online and in CB2 stores. As of this post, the items designed by the students are featured in CB2's front window display. Matt designed the Mountain Caddy, featuring 5 pieces which can be used in multiple ways; for the desk, flowers, utensils, art supplies, whatever works. It sells for $15.95. The 2nd piece Matt designed was the Watering Carafe. It is a carafe which includes a spout for pouring. It can also be used a variety of ways; watering plants, pitcher, vase, wine decanter. It retails for $14.95. The 3rd item which has been manufactured is the Chess and Checkers Table. While it's primary purpose is for games, when not in use it can hold a lamp, books, objects of art. It's easy to play games at this table and it does not take up much room in the home and has a drawer for storing game pieces or a deck or cards. Price: $399.00. There are a total of 20 pieces in this SAIC collection. Stop by the CB2 store at 800 W. North Avenue, Chicago, Illinois to view and purchase these well thought out household items or online ordering is available. http://www.cb2.com/saic-collaboration/cb2-saic/1 read more

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CB2 is Crate and Barrel's attempt at delivering more modern home decor and furniture, and it works for the most part. I see a bit of an identity crisis, however. It's really not that different from Crate and Barrel, and it's unclear to me why they even need another store. The stuff is great (don't get me wrong), but for the few different pieces, why not create a design showroom, rather than a whole different store. Or, at least, make it look different. The store is Crate and Barrel with a different logo. If there was a CB2 near me, I would definitely go back, but I wouldn't make a special trip. read more

CB2 is like an upscale Ikea for folks that just might be able to afford Crate & Barrel but definitely can't afford Williams-Sonoma...but wanna look like they do. Yea. That about sums up CB2. CB2 is a haven for knick knacks and really really cute Xmas ornaments (picked up a really unique icicle ornament for only 1.50)! Also come for the champagne glasses if you have clumsy friends that can't hold their liquor, that way you don't have to kick them out when they break your shit! :) Love ya CB2! read more

The modern, funky and urban cousin of Crate & Barrel. Love it! It's quite small- but holds lots of furniture, barware, tableware, flatware, candle and office items, and it's all such fun stuff. Much of it is reasonably priced. This is one of the few places in town where I could find modern demitasse spoons that didn't look like they were from Queen Elizabeth's tea set. Lots' of fun stuff- check it out. Right outside the red line North/ Clyborn stop! read more

Ugh. Everything here is SO EXPENSIVE! And those are regular things, some of them I even think I could make myself with some help of carpenter or some glue. SERIOUSLY - such a waste of my hard earned money (or my husband's). Truth is that I just ended up here because I had a "one year old" gift card to be spent - and throughout the past year I've bee visiting CB2 and Crate & Barrel several times trying to find "that" thing I could spend my small amount of $150 (or even add some money to that if I was to find something really cool) WHAT'S UP WITH THIS PLACE? I just cannot understand. I don't get the vibe, the prices, the designs, Well, enough said. I won't become a regular customer of this place even when I succeed in life and become a millionaire. People working here are nice. You can find some bowls, vases, and kitchenware worth the trouble. Just buy a bowl. read more

This CB2 is an urban oasis in the sea of yuppies that inhabit the North/Clyborn area. Its cool and unusual household goods drew us in all the way from the suburbs to spend some time and money on the nifty things that make my life better. Also? Their customer service is simply top notch. I actually broke something while recently visiting. There were these cute little glass baubles that were put high up in acrylic shelf containers, and when I removed the acrylic box to examine them, the ball rolled out and shattered on the desk display below. It was entirely my fault. I didn't realize this was a display for looking at and not purchasing. A calm employee rushed over not to chastise me for breaking the ornament, but to make sure I was okay. I don't think it even crossed her mind to charge me for the broken item, but she cheerfully pointed out more of them in case I was still interested in taking one home. She was just simply the nicest. And thanks for making the best out of an embarrassing situation because the looks I got from other shoppers, you'd think I shot someone. Thanks, CB2! read more

CB2 is the more modern version of Crate, and that is why I love it! I always wished Crate sold more contemporary stuff (I am not too in love with traditional or whimsical stuff) and when they launched the catalog and website a few years ago I was so pleased! And the best part was, as a Crate employee, I also got my discount there! Like everyone has already said, it is sort of a better Ikea, but with Crate quality (and prices, unfortunately.) Sometimes the furniture can be flimsy, it just depends on the vendor. But non- Chicagoans, keep your eyes peeled for the SoHo store in NYC this fall, and one coming to Miami soon! read more

I don't know about you, but CB2 is more my style than Crate & Barrel. It is still a tad bit expensive, but you can find some great stuff when they are go sale. I'm writing this not just for their products, but for the great staff at this particular CB2. When I purchased my sofa, I paid for it to be stain-treated, it was white! I later found out online that it already came stain-treated. Before I found the time to call them about a refund, they called me and told me about their mistake and they were going to refund my money right away. After the delivery, they called to check up on how things were going and to remind me of the return policy if I didn't like it. I've bought from the CB2 on North and they did not have this kind of service there. On top of the great staff, its got a parking lot and Trader Joe's next door. You can't ask for more...ok, well maybe you can. read more

The stuff is modern and eclectic, but overall groovy. Fun colored, oddly-shaped drinking glasses, bowls, and plates; themed place settings; fun knick-knack type toys/games that are perfect for any coffee table. These are some of the things that you can find here. It's all very intereting to look at and/or touch. It's not absurdly expensive like any houseware store you'd find on Michigan Ave. or something, but it's not Ikea. Still, you'll find a great array of things for the house that are both glamorous and practical without dropping 50 bucks on a single glass. Also... This area is becoming hip and trendy so in general, it's a good spot for some people watching. Visit a fun restaurant in the area, or just go walking around on a nice day. It can be somewhat relaxing. Just make sure you do it BEFORE going into CB2, as you will not want to carry your shopping bags around with you afterwards. :) read more

This is Crate & Barrel's second foray into cute cute home things that I cannot afford because I am poor. But holy hell, I certainly do love to look. The other CB2 in Lincoln Park is probably bigger, but the one in North Center/Roscoe Village is cuter (and closer to me. and Trader Joe's!), and the staff is so incredibly helpful, that it really makes up for it. read more

I can't stand Crate and Barrel because I find their products so mind numbingly boring that I instantly drool and fall to sleep. How will CB2 compare to CB1? (reminds me of CB4 with Chris Rock..lol) This is a tough place to give a negative review. Staff are simply awesome and super friendly. I would never have bought a thing if it were not for the staff! I have way too many friends who love this store, and when my friends from out of town/state come to visit they want to shop here. Honestly, I don't like everything at the store, so my review is not 5 stars. Some of their products look like they are straight out of A Clockwork Orange, (just waiting for the milk plus bar) while other pieces look like Ikea's left overs. However, every once in awhile they have some awesome furniture that is reasonably priced given build quality. I must admit I thought I would never buy a thing from here, but I keep finding myself purchasing something from them every other month. The products that I do like from CB2 are awesome, so maybe they will just have to grow on me. If nothing else this location is next to Trader Joe's, my favorite grocery store! read more

Finding a decent-sized somewhat-sturdy table for $299 made my day after weeks of searching for something in our budget (we ended up with the rectangular silverado). Chairs at $119 were a little steep, but I caved in anyway since they were comfortable, made from recycled leather and easy to clean (diego chairs). Very satisfied with purchase thus far... we'll see what I really think in a few months :) read more

I admit, I still have mis-matching furniture, but for me that works. My most "matchy-matchy" pieces are my two side tables which I bought here via online. I saw them up close at the store, and after much thought I decided to get them. They worked well in my condo: functional, simple but cute, and really easy to assemble (made me feel like such a DIY-type). Based on this, I've grown to love the the stuff they offer: furniture, decor, and accessories that work well in small living quarters. I'm still on the hunt for bookshelves and possibly a small dining table with chairs. I went in here the other day to check out their latest stuff. Several employees greeted me right away and throughout the time I was in there. The only thing I'm not too fond of are the color options for some of their furniture pieces. I'm not too crazy on orange or plain white, but it's definitely funky and interesting for those that do. While I didn't find anything in store this time, I'm sure my smooth Internet searching skills will come in handy should I treat myself this holiday season or upcoming birthday. ;-) Time sensitive tip 11/10/09: If you are in the need to purchase something in the next couple of weeks, they are offering a 15% discount (includes furniture) if you bring in 5 nonperishable items starting today (I think). It's for a great cause. I received an email about this, but check out the website for details. read more

I went to Crate and Barrel every day this past holiday season, so I had to make it to CB2 just for the hell of it. I could easily call it a favourite store, but it was one of those places that I went in, looked around at a thousand things, and came out empty handed. The one thing I noticed that annoyed me a little was that some of the items that are the same exact items that are carried in their parent store cost more at CB2. I'll allow my shallowness to take over here for a moment. I almost excused the price hike as there is a store attendant that works at CB2 that will make you forget all about the stores products and max your credit card out here (my God he was beautiful). OK back to reality. CB2 is solid for home goods, but it's a once in a while deal for me. I actually get more accomplished at Crate and Barrel. read more

I used to like CB2 and then I got a staple free stapler from them. Amazing. Who knew you could attach papers without staples nowadays? Now I love them. CB2 is lovely. They have great design-y like things at a good price point. I heart their martini pitchers, cocktail forks, comma plates, STAPLE FREE STAPLER, and uber tall glasses. I recently registered online (for just about the whole store) for my wedding (which they call "exchanging vows" how modern) and it was really easy. When you do buy something and have it wrapped up, they put it in a chic little box with a plastic handle. read more

For our country to be in the current state that is is in, you would think that corporations such as yourself would invest in sensitivity and diversity training amongst your staff. With that being said I will make this brief as possible - as my complaint at the audacious, hurtful, and disgusting behavior of your staff will not stop with this email. I am utterly appalled and disheartened by my experience tonight. Located in the store at 800 W North Avenue, and in order of appearance are your staff as follows: BRADLEY, HYE JIN and JUSTIN. Enter two young black girls, One whom has her hair perhaps wilder than the other, but modestly dressed nonetheless. Not loud, not obnoxious, and not hastily do these two ladies enter and stand to gather themselves - right in immediate eye view of Bradley. For starters, and Bradley if you ever read this - you have NO IDEA who people are just based on the way that they look. And not only should PEOPLE be greeted in general when they walk into your store, they should especially be greeted if all you are doing consistent of fondling with tissue paper and standing near the door. Eye contact and simple acknowledgement should be the basics of your understanding of customer service. To add insult to rudeness, Bradley decided upon considering our countenance that he was displeased with whatever he saw and felt it appropriate to announce - before either of us had even spoken and only taken a STEP in his direction - DIRECT QUOTE: "I'm busy" and "they can help you" this was gestured with a fling of his finger in some non specific direction to his right.) directly followed by a dismissive roll of his eye. Fast forward to this very poor excuse of a manager - as she later identified herself when I called requesting a superior - Hye Jin. She stands to the left of two young men, with another young man directly next to her - hence they are forming a line of 4 behind the register and a single pamphlet occupies the counter space in front of us. We stand there for AT LEAST 2 minutes as the two young men to her left make a terrible excuse for eye contact and tight purse their lips together in a clear sign of uncomfortableness. My friend steps forward, finally after realizing no one is going to acknowledge her - and after smiling faintly and not turning directly toward her - Hye Jin asks if she needs to be helped.... as if our previous moments of standing there had not been very obvious and indicative of that fact. My friend, who I can see trembling with frustration and embarrassment at this point - attempts to show her the phone with the online order confirmation to pick up the items her grand mother has sent us there to collect. Mind you, we have driven over an hour to get here. Hye Jin, instead of looking at the phone - decides to say blankly look around the back of the counter and loudly ask her colleagues around her "can you help her, can you help her, can you help her?" Repeatedly and to no avail, she finally turns back to my friend - with Justin snickering - says "okay" and finally takes a looks at the screen. She smiles briefly and states: "oh, that's crate and barrel". and blinks a few times blankly. a few awkward moments of silence.... followed with a "oh, right over there" with a brief point. We turn to leave, with all eyes on us.... and after exiting my friend is visibly shaken. she comes to this location often to pick up package hauls her grandmother makes online, and never has she been treated like that. "I usually have my hair presentable but I've never been treated like that, like never." We walking over to crate and barrel at this point - and a woman who we assume was also present during the fiasco says "I can't believe.... I just.. wow". And awkwardly walks away. To be honest I am legitimately shocked that an employee anywhere would feel so bold as to blatantly show disrespect on account of perceived class and race. I am even more shocked, as a multi-cultured woman in this country to have witnessed first hand the disgusting face of racism and bigotry - especially by a brand that occupies space and place in stock by claiming -literally on your homepage - that you are a community with values is helping others and providing modern and "affordable" options to everyone. What a disgrace. And NO - the company never responded to my initial email outlining the issue. Disgraceful read more

An unnatural obsession I have a confession to make. I'm a shop-a-holic [I'm lots of different kinds of a-holics this just happens to be one ... just file me under OCD]. I get particularly crazy the weeks leading up to Halloween [I'm a Halloween junkie] and the weeks after leading up to Thanksgiving. I re-outfit my Thanksgiving dinner table every year. Used to be I outfit it every-other year and before that rarely at all, but my OCD has full control and last year I decided that not only did I want new dishes ... one for each guest for each of 12 courses ... but I needed them in squares and rectangles all in white. My first stop was the mothership. Crate and Barrel, but when I didn't find exactly what I wanted I checked CB2. JACKPOT! I'm sure they couldn't have been happier. I remember thinking the plates were a value ... but you do the math [price of plate] x 10 x 12 ... It's a little bit funny how easily I forgive myself ... and my OCD ... even 9 months later I coudn't be happier with my selections. CB2 best keep their eyes out for me and keep those super cool dishes in stock for me. read more

So our sales associate Linda was the BEST and her customer service was amazing She took her time with us and was helpful and made our trip into the store worth it read more

CB2 is an interesting store because it's one of those places where I look online first and I'm like "COOL!" and then I get to the store and I'm like "oh..." I think it's seeing that much modern-type furniture and decor in one area that does it for me. I like to mix my genres. I like some of my decor to be funky, but I also like it to look like someone actually lives there and lounges on the couch, eating Cheerios. Nonetheless, if you can concentrate on the specifics and not get overwhelmed by the whole picture, there's some decent stuff to be had in there. read more

Reasonable, simple and chic. I bought an ottoman and some odds and ends here. You wouldn't want to furnish your entire place with this stuff, it's no crate and barrel. good for gifts and accents read more

Incredibly rude and un helpful after they messed up an order. They refused to be flexible. We ordered something online for pickup at the store. They sent us items that were used and missing hardware. And then scheduled a delivery for new merchandise without giving us a time or a date. For furniture you clearly need to be at home for s delivery. The manager at the store was probably the most incompetent person. read more

If I could give this location zero stars I would. Parking lot is a joke can't get a coffee before going shopping or they will tow you. Never coming to this location and I would suggest not coming here if you want to spend time looking around the store. It's a ton of bullshit! Lincoln towing is a scam and there's only signs on one side of the parking lot so unless you take a look through the whole parking lot then you won't know it's there. read more

CB2 - Home Decor Near Me - Chicago, Illinois

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I placed an order for a marble coffee table mid-June and they said it would be ready mid-July. I called around July 23rd to see if it's ready after receiving no confirmation and being charged for it already. The representative said everything was ready to be picked up. I drove an hour and half to the warehouse,missing work,and then got home to realize the coffee legs were missing. When I contacted cb2, they told me they would ship it to me. After close to a month later, I contacted them and they told me they would call when it would be ready. I have yet to hear anything. I've received no emails or phone calls during this entire time. I've had the marble top in my living room and have had to push events I've planned to host. Terrible customer service. Stay away. read more

Bright! Orange! Martini glasses! My roommate and I have stocked up on adorable glassware from CB2. Somehow, we managed to go in looking for a set of wine glasses and walk out with two giant bags full of tumblers, mini-martini glasses, and striped appetizer plates. The lady at the counter was the most fabulous enabler ever. I'm not sure if that's a good thing or a bad thing, but we definitely bought a lot of pretty stuff. read more

I prefer crate & barrel style than their younger division CB2. The store was clean and well-organized. It was easy and free to park. read more

A significant step up from IKEA in quality and a trendy little sister of C&B, more affordable for those starting out a new pad that arent millionaires (me!). While I can't salivate over everything in the store (some of it is truly overpriced) I have come back here more than any store so far to accessorize and enhance my new condo with kitchen plates, chairs (great barstools), pillows, and side tables, which look great. I always have to restrain myself when getting one thing here, there is always some little fun item to take home along with it. Home delivery service was good for the heavier items. They showed me some decent floor models and gave me a good deal on a chair that just had a little scrape on it. Shady backdoor pickup in the alley is a little inconvenient as you kill yourself driving around the block to get back to it. read more

Stylish shop and great customer service. I worked with Christina and Robyn who were both wonderful and knowledgeable and patient. If they weren't there, the rest of the staff was competent. My orders were all for furnishing a new temporary apartment (aka I dropped some real cash there) and all the Cb2 furniture I ordered was awesome, comfortable and cute. I do not think of Cb2 as the diminutive little sister to Crate & Barrel bc I think the latter is overall boring and basic. So I love the energy and vibrancy of this store and of the Cb2 brand! The only thing I didn't like was watching a manager chide some employees this afternoon for nothing. The managers their should be on cloud 9 with this sweet staff. read more

CB2 is my go-to when I get obsessed with filling my apartment with contemporary little knick-knacks. I'm actually due there soon--I've got to find some kind of decorative piece to put on this buffet table to fill the wall space between the table and the b & w Eiffel Tower picture hanging on my dining room (see, I'm a little OCD). I have all sorts of steel votive candle holders, a rainbow of colors of polka-dot magnets, and most recently, a beautiful red, cream, gray, and brown wave-patterned 5x8 wool rug for my dining room floor. They have couches, beds, tables, lamps, dining accessories, you name it. Design is very clean and chic--think Ikea but better quality...or just better in general. Since I'm on a college student budget, I can't exactly afford to buy an entire living room set here. I can dream! And for those of you with a moderate cash flow...go for it! read more

Half my apartment is from CB2. Their furniture is not fantastic but their accessories and tableware are great. I have lots of glasses and dishes from here and they are very high quality. They also stock a ton of barware so if you need to pick up some extras to throw a party this is the place to go. I love the look of their stemless wine glasses and they are super cheap. The only thing lacking here is the staff - everyone I've encountered seems pretty annoyed if you need help or have a question. read more

I had a really hard time leaving this store! In fact, I went home only to read it's current catalogue right away! And then I went to their website and made a wedding registry for myself (oh, yeah, and for my husband, too!) CB2 is the little sister to Crate and Barrel (though you can't use the former's gift cards at the later and vise versa - wtf?) and a step up from IKEA in terms of innovative design and quality. Lots of pop art products, lots of cool bath and kitchen items, and fun gadgets. Love their pillows and wall art the most. In fact, I am pretty sure I have their website memorized. Sad. but true. Parking at this location is great, and customer service was nice. Plus there is also a Crate and Barrel AND Crate and Barrel OUTLET down the street! HEAVEN!! read more

New house...been buying lots of new furniture lately from a variety of sources and at different price points. I gotta say that CB2 is really coming strong. The prices are higher than IKEA or Target but I think it's worth it. The quality is much, much better. The style is decidedly modern which may not be for everyone but at least they are consistent. They staff is helpful without being at all pushy. read more

Talk about a place where seeing is believing... for better or for worse. Not being a Chicago resident, I made my poor mother drive me to the nearest CB2 so I could see what I'd been drooling over in catalogues for months. (Note to CB2 staff: San Francisco is ready for its own store, thankyouverymuch.) My impressions were really mixed: So much of the stuff I saw online or in the catalog did not look so great in person. This was especially true of the fabrics and larger (i.e., furniture) items. The stuff is definitely modern and a bit more 20something than the usual C&B fare, but the quality was really iffy in places. Until I can really see CB2's stuff with my own eyes, I'll pretty much stick to smaller decorative tzotchkes. read more

Initially I dismissed CB2 as Crate & Barrel's version of IKEA. The old LIncoln location was more focused on crazy clock and bathroom knick knacks than serious furniture. But since they consolidated to the North Ave location and expanded across the country, they've gotten a lot better and have some great stuff. We've been very happy with all the furniture we've bought from them. In fact, some of it has held up better than items from Crate & Barrel. The North Ave store does a great job of presenting a lot of items but doesn't feel cluttered. Recently we saw the Go-Kart desk onlline and wanted to see it before buying. I half expected not to see it in the store but it was right in the front when I walked in and it was perfect. We bought two. loaded 'em up and were on our way. Shima, our sales person, was very helpful and made sure the desks were in stock. They did appear to be a bit overstaffed on our Saturday afternoon visit because it seemed the sales people outnumbered the customers but if it means I get help when needed, I'm all for it. You really need to have a good eye & vision to make some of the stuff work with your existing furniture but if you're willing to look around the whole store, you'll find something that will work. read more

CB2 is in the 3.5* territory for me, but just doesn't get me to 4*. I went here for some furniture shopping for my new place. I will say, thank god for a 15% off coupon as the furniture wasn't cheap. For me, the furniture was a bit hit and miss. It was just too modern in a way for me. It is generally too expensive for my tastes as well. But, there is definitely some nice stuff and I did end up buying some things. I'm definitely happy with what I bought. While the items weren't cheap, I'm really happy with what I got. I also really like that they deliver into your apartment and put the items wherever you want. The stuff that needs assembly does have to be done by you, but that's no big deal. I would definitely peruse here again. It would take another discount offer for me to fully pull the trigger here. read more

I heart me some CB2. I like the modern style, the prices compared to it's big brother Crate and Barrel and the overall vibe of the place. I recently purchased a dining room table, two cart/shelves, bar stools and a coat rack. The service was excellent and I felt good spending my money here. If you're looking for modern furniture, decor or things for the kitchen... then you owe it to yourself to check out CB2. read more

Seriously, don't waste your time ordering from here if you need your piece(s) anytime within a 2 month window from ordering. I ordered a piece in November and was told mid Dec. I thought to myself, ok, that will work. I was planning an event and needed this piece for the event in January. Well, December came, and nothing. I called and they said January. I called at the end of January and they said February. I called in February and said they're not sure so they'll call me when it arrives. At this point I'll just cancel and never shop here again. It's going on 4 MONTHS!!! 1 bonus is the customer service is great and the people are really nice. I really think CB2 is a PR ploy so C&B can publicize they have a more affordable version. Just throw the whole store away! read more

CB2, you have redeemed yourself, thanks for the great service during my last visit!!! My boyfriend and I had scoped out the grasshopper chairs for our balcony the day before, and decided to go ahead and get them. I called the store to see if they had any in stock that we could take away that day. They did, and without even me asking, the sales clerk made sure that there were 2 in the back and put them on hold for me until we got there to pay for them. I am always a fan of proactive customer service, and that's exactly what I got that day. When we came to get the chairs, they were quick to get them from the back for us, and even answered a few questions about items that we plan to purchase in the future. I don't know what the sudden change was, but after getting ignored the past 6 times I had been in the store, the excellent customer service is a welcome change! read more

I recently bought a couch from CB2. The staff was great specially Ana, who made sure all of my delivery concerns were taken care of before I even left the store. She called a few days before delivery to make sure there wasn't anything on my end to delay it and we figured out my building required proof of insurance before anything can be delivered. When the delivery came the guys showed up within the first hour of their 2 hour window, quickly loaded the elevator and unwrapped the couch making sure it was not damaged. They placed it where I wanted and made sure I liked it there before leaving with all the wrapping materials. One detail I didn't even notice until they left was they took their shoes off before the walked into my place. It just goes to show the attention to detail the staff at CB2 has. ***Update*** After a couple months my girlfriend and I started getting annoyed the pieces of the sectional were sliding apart often. Before we decided to take matters into our own hands she went to the store to see how they kept their pieces together. Turns out the delivery team forgot to bring and install the piece that holds it all together. The said they would have it delivered in a few days. The delivery day comes around and we get a call from our building that the delivery drivers are downstairs. I go down the driver hands me two pieces of metal and tells me to sign the paper saying it was delivered and he leaves. So we were left with the pieces to connect the sectional but no tools or instructions. Solid work for a company that prides themselves on their customer service. We love the couch but because of the delivery team we would have to second guess a future purchase. ***Update Number 2*** I have followed through with my end, contacting Crate and Barrel's customer service providing all details, they told me since it was an in store purchase that the store would contact me within 48 hours. Over a week later and nothing from the store. The lack of follow through has disgusted me so much that I convinced my girlfriend to avoid the store completely. She is hoping they can rectify the situation because she loved the store but she is starting to fall out of love with them after being ghosted. read more