I came here because of the good reviews, def worth it! I…read morewanted to buy a Bong, but didn't know which one would suit me best. The guy behind the counter was extremely helpful and nice. Awesome customer service. The shop was clean and welcoming. Will be coming to this location from now on.

well I normally buy from any smoke shop and have no issue with customer satisfaction but this guy…read morewas a small fry. I went in there to return a vape I purchased for 20$ because it was burnt within the first 100 hits. He wouldn't give me a replacement basically said I was broke and i should buy a new one instead. He then stole my money and told me I was harassing him and almost pulled out his gun. I would never buy from a smoke shop like this ever. he was horrible. I will never be as filthy as that guy thank god

Josh is the man, he was very informative about all products. He knew exactly what I was looking…read morefor. Swing by here and see this cat, you won't regret it.

I love kidney puncher there alway nice when I come in their stores are always clean and welcoming…read more I will continue buying my products here at kidney puncher

Old mods, if you want to buy some good reliable mods go over to red star. I paid almost 70 dollars…read morefor a broken mod.

Excellent customer service. Patty knows her stuff great energy here. This is by far the best place…read moreto visit in town I appreciate their professionalism and kindness always good to see them. Great prices also. And a rewards program for everyone FREE!

I brought my husband in for a new glass piece for father's day and interrupted the red headed…read more employees lunch. We looked around a bit, even tried to joke with the guy to be met with silence. My husband took one step at the end of the counter to look at a price and the guy literally yelled at him to step back. We took this as our cue to leave and I said to have a nice day. Dude said have a better day and I replied that I am (well was) having a great day. The guy lost his cool and started screaming cuss words at us. Not only will I never step foot in the door again, I suggest no one else does until the put their employees through anger management. I also take back my compliment on his "I want pizza not feelings" shirt. That guy needs to get his feelings in order. UPDATE-I would like to speak with the owner. I will continue to spread the word on the incredible employee misconduct. We did absolutely nothing wrong the entire time we were in the store

Super clean and organized! Easy to get in and out FAST without any hassles. The humidor inside is a…read moreperfect addition! Lots to see - look around.

This company is hands down the friendliest, knowledgeable about all their products, and the prices…read moreare great right along with their bonus program that always helps me save money. The Mesa store on Greenfield is the best in the valley with their customer service skills. Red Star Vapor best local vape shop in ARIZONA. Thanks guys, you all go above and beyond keep smiling. I highly recommend

Austin is the best! He really made my day! Zach is so kind and helpful best place to go if you need…read moresuggestions!

Great selection ask for Kobe he's the man, he was very knowledgeable and was able to get me exactly…read morewhat I needed!

The customer service here is shit. I went in to buy a non-disposable and was met with nothing but…read moreattitude from the blonde girl working behind the counter. This lady was actively rushing me and I mistakenly bought the wrong device. After I left I am nothing but disappointed with this device, the pods are extremely small, the coils burn up Everytime you hit it and the so called "manager" is just as useless as the first girl. All I asked was to switch me out for the device I wanted as I expressed my concerns, I was told the manager would get in contact with me, WRONG. I had to contact her multiple weeks later after trying to go into the store and behind met with the same useless person yet again. I called today, was finally able to speak to a manager and all she could tell me was purchases are final and there was nothing she could do. What a useless team. Will never be coming back here again

sells dull vapes and don't let you trade in for a different one! have never heard of a smoke shop…read morethat does that, got told a $20 vape was compatible with my battery and it wasn't, was assured by 2 different employees they were. okay great! just means they sell gross dull vapes and don't care to help the situation, even after they were told it's dull and no flavor they still refused to help the problem, even after requesting if they do store credit. do better. this is not the first time either with red star and it was this location, took the L that time but this time i wanted to speak up thinking they'd do a trade no problem, but nope they don't care about customers or their product they are selling which is clearly dull and they know !!! went to another smoke shop to get the same vape cuz they also have nothing in stock and wasn't about to drop another 20 to get scammed and the other one tasted normal.

I wanted to reach out to inform you all of my experience that took place at this location 1838 W…read moreBell Rd Sté 111 Phoenix, AZ 85023 on Friday 10/18/2024 around the estimate time of 4:55 pm or 5:00 pm MST. When I entered the store my intentions was to buy a replacement top for my vape and a bottle of vape juice. However, I decided not to purchase the items right then do to my own reasoning. While waiting for my ride to arrive another customer entered the store. I then began to plug my phone into the socket to charge just for a split second so I wouldn't missed the phone call for my ride. Tarah (The Manager) proceeded to say "Excuse me, but I cannot have you hanging out in here" I replied politely. I just need to charge my phone for a second while I wait on my ride. She then stated I'm sorry but you cannot just be in here hanging out. I walked out the store and stood outside. This was so embarrassing for her to kicked me out of the store for no legitimate reason at all. I then reached out to another Red Vapor location advised them of the situation and to verify if I wasn't able to charge my phone in the store. The employee I spoke with stated "No ma'am, if you needed to charge your phone for a few seconds that should've been okay" even though you didn't purchase the items it should have been fine for you to charge your phone for a second. I don't see an issue with that and do not understand why she made you leave the store. She then advised me to email you all regarding this matter. Which I haven't received any feedback. I've purchase items at this location before and this is the first time I've experienced something like this. It was very embarrassing, I felt like I was being treated this way because of my race, and it was very hurtful. I really hope someone look into this matter and the employee/manager Tarah is coached on this kind of behavior towards African American customers. Thanks!

I'm new to this area and they treated me very well. Great customer service with lots of options…read more Would highly recommend if you're looking for cheap prices.

This is my go to smoke shop! Great staff and knowledgeable as well!!!! Great selections to choose…read morefrom! It's like an adult candy store!!!!