Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

Took good care of service requested. Was fair and pleasant to work with and will hire again. Thanksread more

Don't look any further. You found the best company. My second time for duct cleaning was as…read moreexceptional as the first. Courteous , efficient, honest and reasonable. Not only can they clean ducts and vents but also repair as needed.

6 month scheduled maintenance of heat pump;…read more completed on time as planned maintenance is key to keeping HVAC operational

We had them install a unit. Didn't work right. It was very cold in our house in the coldest months…read more We called. They came out several times, several weeks apart for months. The problem was not resolved for months. They were blaming the manufacturer of the unit and were waiting on them. Back and forth back and forth. And we had to be home for all of these " service calls ". The workers were very polite. All I know is I froze my butt off for several months and they didn't advocate for us.

When our cooling unit was no longer in working order in the middle of the Summer, we needed a…read morecontractor to come and fix it asap. That is when we were recommended by Somai HVAC through a family friend. Once we contacted Harry, he made arrangements within 24 hours to do an initial inspection. He recommended to install a heating and cooling unit and in the long run, it saved us money in our monthly bill. He was very thorough with his explanation of installing and demonstrated excellent service from the beginning to the end. The work was done efficiently and within two days! We are very satisfied with Somai HVAC and will most likely rely on him for all of our heating and cooling needs in near future. Thank You

The installation service of my New Navien Combi System was good(in the summer I got it installed),…read morethe problem was when winter came... after the installation, Harry Somai, the owner of the business didn't check the system after the installation was completed to make sure it worked properly. The "New" circulating pump that I had purchased was not good, and Harry said he didn't have time to replace it, so I had to find a solution elsewhere, and the thermostat wasn't working either, I had to find a solution elsewhere as well because Mr. Somai didn't have time to go. He did go to bleed it after a few days so that it would heat up the house. Then w months later the Domestic hot water stopped working, Mr. Somai said he was out of town for 3 weeks therefore I had to find a solution elsewhere. Harry Somai knows hot to install the equipment, I give him that. But if you are looking for a reliable person that will guarantee the work this is not the place you want to go to. Also, keep in mind that when you get another company to come and check they will charge you more because they didn't install it.

My 27 year old hvac system finally failed beyond repair this spring,I check around , the estimate…read morefrom Scott Williams was exactly half of what another company quoted me. Yes , half. He installed a York system, took one and a half days to complete the job. It looks and works great! I enjoyed talking to the two gentleman that did most of the install: they didn't mind all of my questions.

These guys were great. They were just at my house to resolve a heat pump issue. They showed up with…read morea crew of 2 and quickly dived into the problem. Any questions I had were answered in a informative way and they stayed after to ensure their work was don't correctly. Other hvac companies have been to this property with no results. They were clean and respectful in the house, and were super kind to my dog which is really cool! Would recommend these guys.

Was having continual problems with my old furnace and hired Applause for the job. John assured me…read morethat my system would be fully operational and that he would stand by his work. The system was installed in Nov of 2020 - brand new furnace and piping overhead- new zone valves and bleeders - I reiterated the importance of not having a system that would fail every year since this is what I had been previously experiencing. Again, he convinced me that he had given me thee best option. He took his time with the installation and I finally had heat running. Well it took 1 year and one of the One valves failed. he came expecting payment for switching it out saying that I had to pay for his time. As a result of the zone valve breaking, my pipes froze. there was some water damage and he finally comes after some coercion expecting payment. Telling me that he only warranted his labor for year. Here it was January the following year - 2 mos following. I paid him top dollar and I was expecting top dollar service. Not for him to try and get money from me for broken parts that HE installed. And for a failure, I would expect that he would've been willing to fix. Bottom line is he was only after the quote/money. Once the installation was complete, he could care less about any issues that would surface. I would never use Applause again. I have a system under warranty that's not really under warranty. Had to pay another plumber to address the frozen pipe that the faulty valve created. Left bleeder on during initial installation causing water damage to 2nd floor ceiling. Walked away like it wasn't an issue.

excellent plumbing service saved me a lot of money, I recommend this company if you have serious…read moreplumbing problems they are professional and honest,

Had a service call for our Maytag washer, James was our technician. He found the issue right away…read moreand gave us the news, a leaking washer drum. The age of the washer and the issue would be very costly and hard to find any of the parts required. James took the time to give us many options for a new replacement washer. He was extremely knowledgeable and took into consideration our concerns and needs for the new washer. It's so good to see a company that is dedicated to their customers. We would highly recommend James, Eric and Honest Appliance for all your appliance needs, service, quality and value are all part of this company. We feel you will not be disappointed in having them repair any appliance. Thanks you James...

Alex, I'm sorry I can ONLY GIVE YOU A 5-star rating! You deserve a 10!!! I was blessed enough to…read morehave him bump me up from 12 - 4 to 9:30 AM!!! WHAT A JOB HE DID. He ruled out the easy first & came across BOTH of our issues no time flat!!! Refrigerator had a clog draining tubing issue, & our washing machine was also a clogged pressure sensor. BOTH FILLED WITH "GUNK" If he didn't want to wait around for the washing cycle to finish, he would have been on his way MUCH QUICKER. BUT HE DIDN'T, TOTAL PROFESSIONAL & HE DID HIS JOB! Friendly, easy going and even easier to talk to and with. I was going to let him go and NOT stand over him watching him work, BUT he kept the conversation going and I never felt like I was bothering him while he made quick work of our repairs. Honest Appliance Services I believe treated me & billed me FAIRLY!!! I'm telling everybody in the neighborhood about you for sure.

So far so good! We needed 2 new air conditioning units. I…read morecalled several places and got quotes. Dugan's was by far the lowest price. The owner was very helpful and patient with me considering I had a lot of questions bc it's a big purchase. The crew came out yesterday and today, as scheduled. They were here at 8:30am and left each day by 3. Took the 2 days to get our system complete. The crew was extremely polite and professional. So far my husband and I are very happy with our experience with this company. Thank you!

When I moved back to the Allentown area, I tried two other companies for my heat pump service and…read morewas very disappointed with the service, especially after one of them tried to sell me on installing some uv system into my Trane heat pump that the Trane web site tells you specifically not to. My brother-in-law recommended Dugan's and what a difference. Professional all the way. I've used them several times now and will continue with them going forward.