I've been a patient at this office for over 10 years & unfortunately, I'm officially done. I miss…read morethe days when it was a smaller, more personal practice & Dr. Gonzalez was still around. She truly cared--she followed up herself, worked tirelessly for her patients & even called to remind you about your annual appointments. That kind of genuine care is long gone. My experience over the last two years has been terrible. Since they expanded, it's like they completely forgot how to treat their patients. They don't remember anything from prior visits, there's barely any follow-through & everything feels rushed & impersonal. Now, they've added insult to injury by announcing that they're going to start charging patients for basic services--things we can't even do ourselves. Even something as simple as a prescription refill feels like you're bothering the nurse or PA. It's crystal clear: they don't care about patient well-being anymore, they just care about squeezing more money out of you. And to top it all off, they had the nerve to send out this email announcing the new fees--while shamelessly promoting their extra services at the bottom. As if we'd want to pay for even more after being told we'll now be charged for the basics. The lack of self-awareness is shocking. I even went back & removed the 5-star review I once left. This office is not what it used to be--it's become disorganized, disconnected & profit-driven. I wouldn't recommend them to anyone anymore.

Absolutely the worst office billing experience possible. From an annual non covered service fee…read morethat they implemented last year of $50 to coding your insurance bills incorrectly, they are just trying to make money and don't care to inform the patients when they charge you. I had called and asked for prenatal care for a pregnancy and was told okay to come in. Instead they charged it as a diagnostic, not as prenatal care then proceed to tell me afterward they don't code insurance for prenatal because they don't don prenatal care and then charge a few hundred dollars. Why on earth allow the patient to think they are coming for prenatal care when they don't offer it. It's an absolute scam on their end and their office should be flagged for that. Their doctors are fine, but beware of all the billing issues and surprises. Unethical coding practices.

Dr. Steren has been my provider for several years and always makes me feel comfortable and cared…read morefor. Fantastic, compassionate, reassuring bedside manner! I've been happy with his care in both Rockville and Germantown locations.

I recommend WHS to every woman I know. Once you've been here, the superficial care received from…read moreother providers will be unacceptable. You won't want to go anywhere else. The staff has always been super helpful. Nadine is a gem. Ask for Nadine.

I have never been to an obgyn that have doctors that explain and answer your questions as…read morethoroughly as Dr Malisky. I highly recommend her.

I also recommend Dr. Helmbrecht very highly. (I had one consultation with Dr Albert Simmonds years…read moreago, after my doctor, Brockett Muir retired, and I almost left the practice after meeting with him). Thankfully, they recommended Dr. Helmbrecht, and I have been seeing her for years. These days, I travel from Annapolis to see her for my annual well woman visits. She is terrific, very skilled, a good listener, and so empathetic.

I have been seeing Dr Helmbrecht for over 10 years and she is absolutely the most caring and…read moreamazing doctor that I have met, both as a patient and as a former Post Partum nurse. She has helped me through 5 pregnancies, 3 of my own and 2 surrogate births, and truly has gone above and beyond in her care for me. I would not hesitate to recommend her to anyone and in fact always tell friends/family that they should go to her.

This practice (suite 109) is horrible!!!! The ultra sound technician is just plain rude…read morecondescending. Understand that she sees thousands of scans and babies but for each mom it's special, exciting, and we have questions. She ruins the experience completely. The staff is also a nightmare to deal with. Every time I go I see someone arguing with them at the front desk or complaining.

Looking for a new OB/GYN when you move into an area is always difficult, but CWC honestly made the…read moreprocess so easy for me. Dr. Apgar is an absolute gem who took the time to walk through all of my concerns, did a thorough exam, and did the quickest and easiest pap smear I have ever had! She also did a surgery for me, and when a problem came up at the surgery center the day of my surgery, Dr. Apgar and Jenee (huge shoutout to Jenee who is the best ever) bent over backwards to help me get a new surgery date in time before I had to go through all of the tedious Pre-op work up again. I'm not sure how the rest of the doctors are, but Dr. Apgar is a gem, and I highly recommend visiting her if you need a new OB/GYN in the area.

I'm currently 10 days post-op with Dr. Lizardo, and I genuinely feel incredible. From the moment I…read moremet him, I knew I was in the best possible hands. I expected the recovery process to be a tough road, but to my surprise, it's been smooth and manageable every step of the way. My incisions are small, clean, and healing beautifully, and I'm honestly blown away by the precision and care that went into every detail of my surgery. Dr. Lizardo's expertise, kindness, and professionalism made what could've been a stressful experience feel empowering and positive. I cannot say enough good things about him -- truly. I feel blessed, grateful, and honored to have been one of his patients. If you're considering surgery and looking for someone who genuinely cares and delivers exceptional results, look no further than Dr. Lizardo. He is a true gem in his field!

The staff greets you with a smile when you check in and when you leave and the office is always…read moreclean. Dr. Lizardo is a caring and concerned doctor. He will ask you about your health, sit and listen. Then he will tell you what he thinks, what should be done and if he can or can not do. He keeps things real with you and straight to the point. He asked me to to do him a favor and that was to lose some weight because he felt like that would help me with my surgery and recovery. I did just that and not just for him but for me also. I had fibroids and he did laparoscopic hysterectomy surgery on me on 8/1/25 and he was great. I'm home recovery slowly but surely following doctor orders. Yes, I do believe that losing the weight helped with my surgery and my healing process and I will be continuing my weight loss journey once I'm able to get back to my little workout. Dr. Lizardo and his assistant was so detailing telling me about the surgery and what to expect after the surgery while home recovering and told me don't hesitate to call if I have any questions or concerns about anything. He even took the time to talk to my family that came with me and told them how everything went in the OR. I just want to thank Dr. Lizardo and his team again for everything.

Dr. Laurin is thoughtful, careful and overall a great doctor. Her staff and partners are also top…read morequality and deliver great care in OBGYN.

Subpar medical care. She really shows no compassion for patients. No follow up of test results.read more

I was a patient at Advantia OB-GYN Shady Grove throughout my pregnancy and delivered my baby this…read morepast July. Unfortunately, my experience at this clinic was consistently negative and created unnecessary stress during what should have been an exciting time. During my second appointment which was on a Friday at 3 p.m., I waited almost 50 minutes to see the doctor, who only spent a few minutes with me. When I went to get my blood drawn afterward, the lab technician told me they were closed -- even though it was only 3:55 p.m. and their hours are until 4 p.m. After I insisted that I needed the bloodwork done, she reluctantly agreed but was very rude about it. At my next appointment, which was also on a Friday at 3 p.m., I needed bloodwork again. This time, I told the tech taking my vitals if I could have my blood drawn before seeing the doctor. She assured me it would be fine to do it after. Once my appointment ended around 3:55 p.m., I went to the lab, where the same technician and her colleague refused to take my blood and said I could go to the hospital tomorrow to get it done. My husband had to step in and remind them that we both took off work for this appointment before they finally agreed to do it. Around my 25th week appointment, I mentioned to the covering doctor that I was experiencing pelvic pain and difficulty walking. Her response was, "It's only going to get worse, that's pregnancy." When I brought up that I had read about physical therapy, massage, or acupuncture helping, she agreed those were options but told me to "Google it" when I asked for recommendations. The lack of support and empathy was disappointing. Later in my pregnancy, the practice announced they were moving deliveries from Shady Grove to Holy Cross Silver Spring. I looked up reviews for the Silver Spring hospital and also discussed it with my doula, who shared that she had really negative experiences there. I reached out to the clinic to ask if I could deliver at Holy Cross Germantown instead and was told that was acceptable so I registered at Germantown. At my next appointment, I mentioned in passing to Dr. Prosper that I was registered at Germantown. She responded abruptly and told me I was "not allowed" to deliver there. When I explained my reasoning and mentioned that I had already paid for my doula, she was dismissive and unkind. That conversation was the final straw for me. I had already been uncomfortable with the practice but had to stay because I was so far along and couldn't find another provider. I went on to deliver at Holy Cross Germantown, where I had a wonderful experience with my doula and the hospital staff. Unfortunately, I experienced postpartum complications and scheduled a follow-up with Dr. Prosper. During that appointment, she told me she "couldn't help" and reminded me that I "chose to deliver somewhere else,". I ended up going to the ER for help. About a week later, I received a call saying that Dr. Prosper had canceled my 6-week postpartum appointment because I delivered at Germantown. As a new mom still recovering from complications, this was extremely upsetting and unprofessional. I then called the Silver Spring location, where I was met with empathy, professionalism, and understanding. They immediately scheduled me for my 6-week checkup and assured me that what happened was unacceptable. They also confirmed that they already had all my medical records, meaning Dr. Prosper's lied when she said she couldn't help me and she had no records of my delivery. I would strongly caution anyone considering the Rockville location to think twice. No patient should have to experience the level of disrespect and lack of care that I did during such an important time.

Front desk staff always has an AirPod in and a big attitude. Looks at me like I'm stupid because…read moreshe handed me a sticker for a urine cup without explaining what it's for. The staff at McDonald's has better manners than that girl. The providers are kind and I see lots of bad reviews from people who probably don't have a good understanding of the medical field and what is standard practice. I am a provider myself and the providers at this practice are using evidence based protocols and following all safety guidelines. However if the practice manager is reading this I'm begging you to get new front desk staff, the girl there now is so mean, she would do better in a non patient facing role.

I'm sure the doctors and front staff are completely overworked as this office has a few critical…read morereasons why we left for a different practice. The scheduling is extremely disrespectful of people's time. The amount of hours waited cumulatively between the waiting room and patient room is the worst I have ever experienced at any doctor's office. The doctors offered the absolute minimum detail on visits and unless questions were asked would whisk off to another patient as soon as possible. The bedside manner of the doctors was not something we jived well with. As for the practice they would engage in avoidance tactics when asked what their Cesarean Section rates were. The office told my wife that the office manager or doctor would call back to discuss on multiple occasions, yet never did. At an OB you should know what your cesarean sections rates are and by eager to share them. The midwives were a pleasure to deal with but only after we started visiting this practice did they change their policy of allowing midwives to deliver at Shady Grove Hospital. They do not allow this anymore. They did not communicate this to current patients. Unfortunately something is very wrong with the management of this practice and I would not recommend anyone consider them, as I am a very understanding person and this office experience was unfortunate for us.

First time at this gyno. The practice is great. Dr. was so patient and asked great questions…read more Took me back to exam room on time. Staff very polite.

I cannot say enough good things about this amazing doctor. I won't go into my personal medical…read moreissues on here but, I will not hesitate to sing her praises. She has an incredible bedside manner, so kind, warm and patient. I have never felt rushed during a visit and I know how valuable her time is. Dr. Jones-Cox is a truly gifted surgeon. I have felt blessed to have been referred to such an excellent physician. Thanks to her, I have a new lease on life!