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    Cedar Bayou Self Storage

    5.0 (1 review)
    Open 10:00 am - 5:30 pm

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    4 years ago

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    CubeSmart Self Storage

    CubeSmart Self Storage

    3.7
    (25 reviews)

    Ms. Kia was very friendly and helpful when it came to finding the right unit for me and my family…read more Recommend her and this location!

    I 100% agree with the other one-star reviews and will never rent from this company again…read more While I was out of town, I reserved what was clearly described as an interior 10x20 storage unit. Fortunately, I had to make a last-minute trip to Houston and stopped by the CubeSmart on Washington Avenue before my movers arrived with a full truck. I'm very glad I did. The unit I had reserved was not an interior unit--it was an exterior unit. The employees in the office were courteous and genuinely tried to help, but the only interior unit they could offer me was at a significantly higher price. I was told that the only person who could honor my original reservation price was District Manager Brian Serafine. I left two messages for him and never received a return call. Then, at 1:00 p.m. on Saturday, with my movers scheduled to arrive the very next day, the office called to tell me they could not honor my reservation. Not only would the replacement unit cost $70 more per month, but the first month would no longer be free, despite what my reservation clearly stated.Throughout this entire ordeal, Brian Serafine never contacted me personally. Advertising one product, then charging substantially more when the customer arrives, is unacceptable. CubeSmart should take a hard look at both its management and the misleading reservation practices that leave customers with little choice but to pay more at the last minute.

    Cedar Bayou Self Storage - selfstorage - Updated August 2026

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