It's not what it seems...a nice looking facility, but staff are ill-equipped to provide the care…read moreyour loved one needs - especially any with memory care challenges.

My mother-in-law just moved out of Porter Hills. At one time this was the premier retirement home,…read morenot anymore! After several incidents, UTI's from not changing her diaper, several falls, many cuts and bruises, leaving her unattended on the toilet, and missing items, my wife finally had to move her to a different facility. Two days in and the quality of care is amazing. They check on her a minimum of every 2 hours. When she rings the bell, someone actually shows up in a timely fashion. They wheel her to the dinning room instead of bringing meals into her room at no extra charge. Porter Hills is building a big new expansion and they have a skeleton crew working to help pay for the new build. Be very careful before committing your love ones to this institution.

Absolutely deplorable. Would not recommend this place to anyone. Do not believe "what you've…read moreheard". The aids require a ton more training and/or better vetting during recruitment and hiring. The administration is aloof and was contentious when discussing the care (or lack thereof) of our mother. Important note: The sales people are great! No doubt. But they aren't the ones providing the service. It's about revenue. Remember that! My siblings and I all now live out of state. We relied on a lot their former reputation. Our mother was not treated with dignity (left on the toilet unattended at times) and that was only when they "got around to" responding to her calls to use the restroom. She had multiple UTI's during her short time (6 months) and had fall related injuries that were not reported in acceptable detail or in a timely manner. (**And then later charged us for the wound care for injuries they didn't even deem necessary to share. Ridiculous) She felt like the moment she arrived, she was a burden to the staff. She was afraid to bother them and afraid to tell her children (us) so we "don't make it worse for her" The staff, especially evenings, were gruff and annoyed with her. ALL because she needed the very assistance she was paying to receive. Unacceptable. Whatever the reputation WAS prior to our decision to move her to this "premier senior facility" has long passed and in our experience, completely untrue today. Knowing what I know now, I would not let these people watch my dog overnight much less care for our mother one day longer. We have since moved her from this sad situation. After giving notice, we did not hear from the administration for almost a week and on the day we came with our truck, not one person there even asked why or where she was headed. Apparently They just let people come with a truck and take someone's entire belongings and don't ask a single question to stop by to ask anything. Trolly after trolly moving what was left of her personal items, (many missing with no follow up from PH) It was just more evidence that our mother was right about the complaints she would barely share. This is not written in an emotional state. We have since found her a better place. This is written as a warning and a plea to those who consider Porter Hills and take Yelp reviews under serious consideration. If you should choose this place for your loved one, plan on being VERY involved in the day to day needs, believe your loved one when they tell you about mistreatment and keep a close eye on the care they receive and more importantly, what they don't receive. I wish I had ONE kind thing to say. Honestly I do. However, there isn't anything I can point to. Due to the Yelp rating system, I'm force to even give one star. The stress and setbacks Porter Hills caused our mother and our family is impossible to overstate. Thankfully we were able to make a merciful and swift change before things became worse. Consider other options.

Pleasantly Surprised!…read more Short term, long term rehab, and assisted living. Early mid-August was here very short term. Was easily youngest patient here that I saw. Clearly not the typical patient in this environment. A review on my services received is of a different level. This is not that. Got to watch staff treating others. As a 1st timer at rehab...Despite decades hearing only negative opinions of these type facilities and staff, I was very pleasantly surprised. Facility was clean, and secure. Only saw pieces of what was available for enrichment. I always wish for more wherever I go. All the hands-on employees were very kind, caring, and busy with to-from patient residents or check-in visits. Despite having just arrived, well into shift, or handing off shift duties to go, all resident patient interactions showed interest, and responsiveness. They do what they can, with good bedside manner. Noted and appreciated friendly first name basis being used equally back and forth. On behalf of the more reliant patient/residents, I give 4of5.

Hazel Findlay nursing home in St. Johns, Michigan is a really great nursing home! Missy Werbish…read moregave us a tour and signed us on and was such a huge help to our family! Our mom had fallen and broken her hip and needed a place for to go till she was able to be on her own again and they took such great care of our mom! Missy even came in on her day off to get our mom all settled! The nurses are terrific! Everyone is so kind! I would highly recommend this place as your home away from home! They treat you like a member of their own family! A+++++++++++++++

If you are looking for a home for your loved ones, I highly recommend The Brook of Houghton Lake…read more My mom has been here for 2.5 years. The facilities are beautiful and clean. The level of care is excellent. But the really fantastic thing is the exceptional love and warmth provided by the entire staff. I'm hesitant to list names, because every single person on staff has been incredible and I don't want to forget anyone. But top to bottom, this is a very special team that truly makes residents and their families feel welcome and well loved. It is a wonderful place and gives us great comfort to know our Mom has been so well cared for.

I am very happy with the kindness and consideration the staff of the Brook have shown my father…read more Clean and efficient, I do not hesitate recommending The Brook; they have gone the extra mile to provide the appropriate care and care level for my fathers needs

My Mother was here for a long time and was loved by the staff. Many of the staff took really good…read morecare of her, while others where only there for the pay check and did as little as possible to make her stay a safe/healthy one. For people on vent care it's a lovely place. Parking is difficult as almost all visitor spots are taken by employees including the handicapped spot by an employee who is not handicapped. I do appreciate the care the Doug provided and the outstanding housekeeper Melissa.

I've been here for a little over a month. I had really looked forward to staying in such a…read morebeautiful, established, facility, but I really wish I hadn't stayed here. The most of the staff are very nice and helpful, but they are way understaffed, so It's hard to get efficient help when you use the call light. Also, meals are terrible. If they have any flavor at all, the are fried or full of grease or oil. Meals are not well thought out and cooked for elderly, or ill residents. I really expected and was told before I came here, that they had a full time cook and home made meals. You can tell that is not the case here. The one thing that really upsets me, I see they are building new offices (in a star shape) for upper staff members. For a facility that is so archaic and understaffed, that is ridiculous. If it wasn't for the residents, they wouldn't even have a facility. Why not take care of resident needs and staffing issues before spending so much money on offices. Such greed is all I see. Update the call lights to a system like the hospitals where staff can call down to the room when a light is on to see what is needed. That way the most urgent things can be attended to first, and what is needed can be taken straight to the rooms instead of having to make 2 trips. Also, provide radios or phones for ALL staff members so they can contact each other as needed, especially for emergencies. FIRST PRIORITY should be resident care and SECOND should be nursing/assistant staff. LAST should be providing new officies for upper staff. Needless to say, If I have to return to a nursing home, it won't be here. I LOVED Warwick when it was opened, I would have happily lived there. My doctors would like me to stay long term, but I'm glad to be leaving here.

I have been extremely happy with the care that my father received. He started in the…read morerehabilitation section and because of his dementia ended up in assisted living and then the memory unit. He was well cared for in all areas and the staff truly cares for the patients and understands their individual needs. I would highly recommend them.

Imagine your Mom, Dad, Grandma, Grandpa in a facility you've placed your complete faith and trust…read morein. Now imagine that loved one going hungry because meals are late, imagine them being talked down to, laying on the floor alone....no help....their repeated emergency call buttons being ignored, or your loved one having a mini-stroke and desperately pressing the call button only for no one to come and help you. That about sums up everything you can expect out of this facility. Unless you want to drop your loved one off to die, avoid this awful place at all costs.

The apartments are lovely and my mother's windows were just replace two weeks after she moved in…read more Her apartment looks over a courtyard with birds, squirrels, and places to sit and grill. There are activities seven days a week, shopping trips, and transportation to and from appointments. The manager Katie is wonderful and largely the reason we choose this place. The only drawback is the food is a work in progress. We are hoping for some positive changes in that soon.

My mom had to move here on short notice and after some months had to be hospitalized and passed…read moreaway and the management still charged her/us for the remaining months left on the lease. While she lived there she liked the fellow residents and the cook, but she had problems with money being stolen from her room and was double charged for things by the aides. Another time the electricity went out during winter and she was left without heat and light. The area is nice and safe and Meijer is across the street.