Superior customer service. Staff prepared in advance for our visit. Personal matters handled with…read morecare.

Would never recommend this mortuary. Very rude, unorganized, frazzled, seemed annoyed by every…read morequestion, casket spray never arrived, didn't listen to requests. Frankly the guy was an a**hole and many guests at the funeral mentioned it. Funeral was prepaid or we would have walked out. Even prepaid, they couldn't get it right! So disappointing, can't imagine what they do to the ones who haven't paid - pressure/hurry them to make poor decisions. Bad experience, please go elsewhere.

Neptune Cremation Services was a great help in arranging everything needed as my mother moved from…read moreICU to hospice with very little time left to live. They had a short checklist, completed with my help, to ensure everything was ready and allowed me to get back to my mother's bedside quickly. When she passed, Corey Starr, the services manager, ensured that I had peace of mind that everything would be handled competently and kindly. Thank you for all you do!

I did my prearranging and it was simple, efficient, and comfortable. The staff is kind and helpful.read more

We had a wonderful experience with this place. They were very responsive, compassionate, and…read morecaring. Walt helped us through the entire process and they made this very tough time in our life, very easy. They took care of everything we needed and were very professional in coordinating the visitation and with the church for our service. Everything was thought of and included in the quote we received. I'd like to thank this place very much for the excellent job they did and would highly recommend them. They truly made a very tough in our life much simpler by knowing exactly what to do when and getting it all arranged so we could attend to everything else.

I want to thank Rob Degeorge and the staff at KLS for being so kind and the service they gave my…read moreson in law Micha Hackler I highly recommend there services! Again Thank You so Much

We had a recent celebration of Life for my brother on Saturday June 20th and I just wanted to say…read morean extra thank you to (Lori) the woman that went above and beyond with helping us with our luncheon. She was Very helpful. thank you

This is a business that nobody *wants* to do business with but since death is a part of life, it's…read morenecessary. When there was a big loss in my family this fall, my sisters and I worked with Bill Cutler, Sr. to make the needed arrangements. He was patient, kind, sympathetic, and explained all of our options. The family chooses the details but they make sure it happens from prayer cards, to the program, catering, etc. We had our luncheon following the service there on the property so no one had to leave to drive somewhere else. A nice feature is that memorial services are broadcast livestream so family overseas were able to witness the service in real time. The link is live for 30 days. What I didn't know beforehand is that they offer grief support groups regularly with licensed professionals. It's a safe place to talk about your loved one and grief in an accepted place where other people get it.

I cannot say enough kind things about Sunset Funeral Home and Cremations. During one of the most…read moredifficult times for our family, their team provided compassionate, professional, and truly heartfelt support. From the very first phone call, they treated us with patience, dignity, and genuine care. They took the time to walk us through every step of the process, answering all of our questions and making sure we felt comfortable with each decision. Nothing felt rushed or transactional -- they truly honored our loved one's life and respected our wishes. The service itself was beautifully organized, and every detail was handled seamlessly. Their staff went above and beyond to make sure our family felt supported, even checking in afterward to see how we were doing. If you are looking for a funeral home that leads with compassion, professionalism, and integrity, I highly recommend Sunset Funeral Home and Cremations. They made a painful time just a little bit easier, and for that, we are incredibly grateful.

The services our family received from Marshelle was superior. Above and beyond assistance with…read morekindness and respect for all. Pastor Jennifer Van Cleve"s service was wonderful. It was very warm and personalized. They truly made this very difficult time as beautiful and respectful as it could be.

My mom and I went to the north 72nd Street location and planned my dad's memorial service and…read morefuneral with Dan Poole. We had an excellent experience! Dan was easy to work with and patient as my mom and I considered the different options he presented. The paperwork was all handled at the mortuary. They were really thorough and worked with us to make sure the details we wanted were respected. Their prices are very reasonable compared to what others charge, so we feel like we got a high-value service. It was a great relief to the family.

If I could give zero stars I would. These guys are crooks. I agreed to pay $7,753 for a funeral on…read morepayments. What they don't tell you is that most of your monthly payment goes to "insurance" and that after paying $180 a month for 18 months only paid down the balance $600. The rest went to insurance supposedly. They never told me that by the time I was done making payments the final amount paid would be double of what I was told I would be paying!

Don't bring your loved ones here!…read more I went to good Shepherd for my cousin's funeral and was in complete dismay the entire time. Instead of telling the entire story of how poorly my cousin's funeral was handled, I'm just going to list a few major issues, but believe me, there more than I have time to add to this list. 1. Handling of my cousin's body: I can't begin to explain how awful my cousin looked. The makeup on her face was matted and had lumps that shouldn't be there. The worst were her hands. They looked like something out of a horror movie. Seriously folks, I am not exaggerating. Her hands were at least three shades darker than her body, her nails were not cleaned and somehow the hands of a mid-forties woman looked like a 90 year old. 2. Grieving time: My cousin's daughter (who was in charge of the funeral) was STILL saying goodbye to her mother when the funeral worker starting punching her about which flowers were being taken to the burial sight. She then proceeded to take the veil off the coffin and get it ready when my cousin's daughter was still grieving! Friends, she wasn't standing there for an hour grieving when this happened, it had been MAYBE five minutes. 3. The burial sight: When it came time at the burial sight to say goodbye, we were not giving time to approach the casket. Instead, the funeral worker had the cemetery worker immediately start lowering the casket. Time was given for us to toss flowers in the grave if wanted. Then, it was encouraged for people to take pictures of the coffin in the ground. What??? Is that a thing now? Fellow Yelpers, I really wish I was exaggerating. Please, do not use this funeral home!

Good Shepherd was amazing with helping me navigate the process after my friend passed away. They…read moreanswered questions, helped me make contact with agencies I needed to, and were incredibly supportive. I wouldn't have known where to start or what to do had it not been for them.