The primary care physician that I had used for the last 30 years recently closed his practice. My…read moredaughter suggested Dr. Zane Cooke, MMC. I am so glad she did. My first visit was with his PA, Cassidy Crawford, and she was fantastic. I saw Dr. Zane Cooke for the first time yesterday and was completely impressed. Dr. Cooke spoke with me about my lab results in a sincere, unhurried manner. We discussed my medical history, and he genuinely seemed to care. Dr. Cooke is a credit to his profession. I also want to mention his nurse (I feel bad that I do not recall her name). She was professional, nice, and efficient. So glad my daughter suggested him.

I love my doctor, however, MMC is very frustrating for multiple reasons. #1 - they had a security…read morebreach and my personal info - including SSN was hacked. Now I have to go through a monitoring company and contact the various credit bureaus to put a freeze on my credit. #2 they make you check in online before you arrive, which is okay (or they hand you a tablet when you arrive). (I could see it being difficult for an elderly person). The check in process if normal - however at the end of the process - they have multiple POP UP Pharmaceutical advertisements trying to get me to ask my physician to prescribe multiple medications. I counted 4 screens today. I feel this is highly unprofessional. It is my physician's job to understand the meds and prescribe them. What did the pharmaceutical company pay MMC to market their drugs DIRECT to the patients???

.paid 5000 dollars for knee stuff ....did very little good..... they don't returned you money when…read moreit does not work....get a real knee replacement it works ...... I had 2 knee replacement.....no pain now...walking great....go to TOA.....and enjoy life again . Wish I had done sooner....

Came to Magnolia Medical to check out their options for surgery free knee therapy. Everyone was…read morevery nice and helpful and they had a number of good recommendations, but I think they are a tad overpriced for the temporary relief they are offering (just my personal opinion), I'm sure that it's worth it for many, just not me...yet

I cannot review the doctors because I have yet to see one. However, the front desk, or those that…read moremake appointments, are inept at their jobs. I spent 7 hours on the phone looking for a PCP and finally was scheduled and waited three months to see one this past August. A week before the appointment, I had a nagging feeling whether or not I was in network with Fed BC/BS even though the site and Mid TN Medical assured me I was. I contacted BC/BS and was told I was not covered. I called the MTM and the desk personnel told me she believed I was covered. I told her that I did not need her belief, but I did need a definitive answer. All I got was, "I guess so." I called BC/BS back and they called the PCP office and contacted me to let me know that the doctor was new and her certification number was not registered with them. So, I had to cancel and received another appointment with another PCP in late October. I kept receiving appointment reminders to come in early, bring my ID and insurance card, and a list of medications. I got so many it was annoying but I kept all messages on my phone. I even received one the morning before the appointment but, at 430pm, I received a call that my appointment was cancelled because the doctor was going to be "out of town." I was livid with the desk clerk for not contacting me sooner. She said she left me a message and I told her I kept all my messages and there was no call to cancel my appointment. Then she sarcastically said, "Oh. I must have forgot." I just went off on her. This is over six months I have had to wait because MTM's worthless personnel. I am diabetic and have COPD and in need of prescriptions. I also needed FMLA papers signed for work and now they have expired -- this could get me fired if I call out due to illness. I need papers signed to update my handicap placard. I have liver disease and I need a physician in place for a pre-approved well-needed surgery but now I have to wait all because the front desk is lacking in brain cells. I won't get into their lack of empathy while explaining my situation either. I should have known better. Anything related to St Thomas has been a terrible experience for me.

My cousin had to be admitted and was treated well by all the medical staff. My only complaint is…read morethat it took three hours to get a room assigned after they decided to admit her. While the staff ate lunch we waited until after 2:30 to be sent to a room. I still do not know why. Then when we were ready to be dismissed. It took three hours to get the paper work done. If every business worked on this type of schedule they would be broke. With computers this is inexcusable.

I am 72 years old I need to be in a pain clinic because I have to take…read moreLyrics 200 because of the neuropathy in my legs please let me come and for the pain medicine also please let me come

I saw Joe Shaw today at MMC spine joint and pain. I can tell…read moreyou I have been going here for at least 3 years but never encountered such a rude person. He was super rude, acted like he didn't care and told me that I was out of options for my fibromyalgia pain. He even used the word perception as if my pain was not real. During consultation he hardly spent 5 minutes and left. I had questions but never received the answers because he suddenly left and his nurse was the one that came back and gave me the check out paperwork. I wouldn't recommend seeing this PA if you are someone who suffers from fibromyalgia. In fact i wouldn't recommend him at all. Also I had to give him one star but if I had the option I would make that a -10

The owner of Everwell, James C. Sells III, agreed to pay the United States a total of $500,000 to…read moresettle allegations that he fraudulently applied for and received funds from the Paycheck Protection Program (PPP) and violated the Controlled Substances Act. The business, acting through Sells, applied for, and obtained multiple loans from the PPP in the total amount of $143,109, all of which were forgiven. In addition, the United States alleged that one of the providers who sees patients failed to secure his password to the electronic prescribing system and allowed his office manager to electronically sign prescriptions, in violation of the Controlled Substances Act. Of the $500,000 settlement, $143,109 is restitution relating to the PPP loans; $143,109 is damages relating to the PPP loan; and the remaining $213,782 is civil penalties for violations of the Controlled Substances Act. This matter was investigated by the Drug Enforcement Administration - Diversion Group and the Tennessee Bureau of Investigation.

I have been a patient here for at least 3 years. These folks have saved my life. Everyone has been…read morevery accommodating and nice. If you have an addiction problem, these are the people you need to see.

We saw four providers, including my PCP before getting to Dr. Whitfield with our concerns. They…read moreprescribed fiber, creams and laxatives. One GI performed a colonoscopy, and my symptoms continued. We saw Dr. Whitfield on Dec 22. He listened and examined and then said clearly "Your problem is not what you think it is." He had me come in the next day for an exam under anesthesia. He drained infection and diagnosed the condition, which is treatable, but incurable. He recommended a GI specialist for further treatment, and I already feel 100% better. All these other providers heard the same story and saw the same symptoms, but Dr. Whitfield actually got me on the road to a healthier life. My wife believes he saved my life.

Dr Westmoreland did an outpatient surgery for me, and I was very pleased with him and his staff. He…read moreis very straight forward and very clear on what's going on. One of the best surgeons in the Boro!!!

Came in today for the first time, I needed some blood drawn and had a few questions. They were fast…read moreand friendly. Mary was very kind and extremely helpful to me.

I had some good experiences for a bit, but then I had to deal with Mary. Incredibly rude human…read morebeing. Not understanding at all of people's situations. Amazed this person is even in the health care business. She should not be. She is a legit menace to the profession. Refused to just refill my blood pressure meds for a few days, which is very very serious, until I could come in for a visit. I mean that is seriously wrong

Can never get my prescriptions filled. Had to wait a week of not having medication until they got…read morearound to sending to pharmacy. Desiree Twilla is my physician. Terrible service. Why don't they find Doctors and staff that actually care about the patients needs.

Went to Dr. Helton's office three weeks ago for some pain I was going thru was told by the DR that…read moreI saw they would set-up an appointment for me at TOA to see what the issue was, TWO WEEKS later I called and ask what progress has been made for my appointment, the first person I spoke to ask questions then transferred me to someone else, got voice mail on that one left a message, THREE days later I get a call and they tell me they sent the information to TOA and for me to call and make the appointment, REALLY THREE WEEKS and then call me and tell me to make the appointment TERRIBLE, i'm sitting at home for three weeks in pain and they FINALLY call me and tell me to make an appointment. This is not against DR. Helton he does a good job it's against the office staff for being so SLOW and unresponsive to calls and customer comfort, terrible since when I go there there is always some office people just sitting and chatting when they could be HELPING patients.

Great place if you need primary care and only have limited income. They work on the sliding scale…read more They do have a pharmacy with help for your prescription medication.

The pharmacy is fantastic! Quick, kind, and thoughtful with all their interactions. They are the…read moreonly positive quality about this facility.