First of all, the historic ambience of the hotel is immediately felt when you walk into the lobby…read more All of it exudes an "old west" feeling. Vicki and Matt at the front desk were very cordial and welcoming. They explained everything we needed to know for our stay. We were fortunate enough to get a reservation for the Roosevelt Suite and were not disappointed. Nicely decorated with a great view of Main Street. Highly recommend this hotel for a great "western" experience.

If you enjoy being right downtown in historic hotel, this may be for you. Old hotels have quirks…read moredue to aged facilities and architecture. BUT the curtains that are not vintage should work properly. The ones in 246 do not work; the pull string does not work. They do, however, keep the light out! Don't worry about being above the casino, for it isn't busy- or I should say: it was not busy on June 3-6. Enjoy!

We absolutely LOVED staying here. Had a fantastic meal at the sports bar. I had the steak teriyaki…read morebowl and they had me at the water chestnuts, crispy carrots and broccoli! The waitress apologized for the time it took to bring out our food, she didn't like the way my steak was cooked and had it redone. She didn't like an overcooked steak, and figured I wouldn't either. My friend liked her wedge salad with green apples and pecans, but wished she had asked for lighter dressing. We had great service! The shower in our room was the best so far on our trip! Water pressure for the win!

Met some family here for lunch. I wanted to order a salad and the apple spinach salad looked the…read moremost enticing. It was good, and unique with cooked apples on it. The thing that ruined it for me was that the honey balsamic drenched the whole salad. I mean drenched. I was trying to eat healthy and didn't end up feeling like I did that. I'd reccomend they serve dressing on the side, or half the amount. Service was helpful and prompt for a larger party of 8. The many many TVs around kept my kids zoned out and in their seats. That's both a good and bad thing I guess.

ROOM: It's a Marriott, so it's refurbished in modern Marriott. Clean and comfy…read more Only problems we had were (1) our room overlooked the (indoor) pool, so there was a bit of chlorine aroma when we arrived, (2) the glass panels between the desktop and the bed rattled every time you did something on the desk or walked by the bed, and (3) the really annoying fluorescent light alongside the desktop could be turned off but only at the cost of turning off the desktop lamp. SERVICE: Front desk was friendly and helpful. LOCATION: Not in old Deadwood, but not too far away from the strip. There is a $2 shuttle to take you up into town. FOOD: The complimentary breakfast was pretty standard Marriott, though the paper bowls and coffee cups seemed on the small side. ETC.: Adjacent to Cadillac Jack's for your must-do-right-now gambling needs, as well as some food service. We got a list of discounts for the hotel, Cadillac Jack's (and its restaurants), and some other places in town. We parked on-site, which involves some u-turns and such to get over to where the basement garage is located. NET-NET: I don't see myself revisiting Deadwood again, but if I did, I'd certainly have the SpringHill Suites on the list.

My husband had an emergency medical issue, in the hospital and the General Manager denied a refund…read moreto us. Contacted corporate but this is a franchise. Buyer beware.

So, pretty good for a Hampton Inn, with a few hiccups…read more We stayed here for 3 nights in a king bedroom suite. We arrived at 3PM, which is check in time, and our room was not ready. Our room was not ready until 5:30. As we had just flown in from Florida, I really wanted to go to the room and change out of our travel clothing, but that was not an option. Our first afternoon in Deadwood was effectively ruined as there was nowhere to leave our bags and change clothing. The hotel was recently remodeled, so our rooms were very nice, and the mattresses were comfortable. The shower was fine although the water temperature fluctuated, and it was impossible to find the exact point that wasn't either too hot or too cold. The whole hotel vibrated constantly, which made a bunch of appliances in the room rattle or even make weirder noises. I had to leave the microwave door open because closed, the rattling was too loud for the kids to sleep. Breakfasts in the breakfast room were typical Hampton and quite good (for being free). Very friendly staff. Waffle machine with two flavor options and all sorts of different toppings, breakfast sausage, fried eggs, oatmeal, biscuits and gravy, toast and cereal. Juice and coffee. On our last day, there was no breakfast offered at Hampton. We were redirected to the restaurant at the Sheraton Four Points. Of course, that place wasn't open yet. And, once we arrived, they were not expecting us, and they wanted a coupon that had not been provided by the Hampton. Thankfully, it was just a short walk back to get things sorted, and thankfully, we weren't in a rush that morning, but still. Parking is across the street. It's through the casino. You need a new scan code each time you drive through, which comes from the front desk. Because of the delay in our check in, our parking was comped, but I believe it's about $15/day. The lot is long and narrow, and if there are big pick up trucks, it feels cramped and precarious.

Clean, efficient, friendly, smooth check in, great breakfast, onsite food including Starbucks. Our…read moreking suite was massive... love this place!! No problems and no issues. Price includes parking which was nice, plenty of luggage carts and reasonable rates. 5/5 across the board!!

The Holiday Inn Express in Deadwood completely met my needs when I was recently in Deadwood as a…read morefirst stop during a trip out to Devil's Tower and the Black Hills. The location within Deadwood is nice, in a central location for walking around the area's shops, casinos, and stores. I was able to easily explore the area on foot in the evenings. The hotel lobby looks nice and modern upon arrival (a good first start). Check-in was smooth. I had a room with a window that faced inside towards the lobby, which I was a little skeptical about at first but ended up being great because it reduced the potential for road noise that sometimes plagues hotels. I wasn't in my room much, so not having a window with natural light to the outside wasn't a problem. The room itself was clean and solid, with good space for spreading out belongings. I found it comfortable and quiet, a good place to sleep after a long day. Breakfast was perfect for what I wanted - a hearty meal with a number of options that I could fill up on before heading out for a day of hiking - eggs, sausage, cinnamon rolls, biscuits and gravy, some breads/muffins, oatmeal, pancakes, cereal. Parking is a couple minute walk away, in a parking lot with a gate. I didn't mind it since the weather was nice and I didn't have a lot of items to take back and forth. In other situations I can see how that could be bothersome. The hotel, since it is affiliated with the Gold Dust casino, also had a deal where you could get a coupon at the restaurant across the street along with some slot play for a discount. I expected to lose the money for slots (and I did), but it was a good excuse to check out the casino briefly.

2 days running no milk on breakfast bar. The poor kids! Why couldn't a mgr stop at the gas…read morestation on the way in grab some gallons and put in an expense report. Cleaning staff is super friendly and fabulous at their job.

This is a great place to stay. Close to all the action. A block away. Easy parking and easy to…read moreyour room. The rooms were great too. We will be back here for sure.

Monday, October 7, 2024 4pm. I want to give this hotel a much higher rating but unfortunately, due…read moreto a DICK, yes I said it, a DICK, in the sportsbook bar the rating must suffer. After checking into my room, I grabbed a beer and went down to the sportsbook to make a bet. I took a seat to relax for a minute and put my beer down on the table in front of me. The bartender came over and asked if I wanted to order anything. I told him no. He then picked my beer up and said "We don't serve this beer here. You can't have outside beverages." He then threw the beer in the trash, said "There you go" and left. I was stunned. I couldn't believe that he did that. The proper way would have been, Sir, we don't allow outside beverages. I'd be happy to get you a beer that we serve. Had I have been this employees supervisor and had seen the way he treated a customer, I would have pulled him aside and immediately reprimanded him. This may be the rough and tumble town of Deadwood, but those were the old days. Surly bartenders are no longer the norm. Tourism keeps the town alive. This AL Swearengen wanna-be has singlehandedly succeeded in ruining my stay, and perhaps to the point where I won't stay at this Holiday Inn again. It's my suggestion, that if you stay here, think twice before you patronize the sportsbook bar. You may inadvertently tip someone who couldn't care less about you. Quick Tip: Wear your walking shoes. The way this building is set-up you'll be walking through a maze to find your way around. I had a great plate of Tortellini in the restaurant.

Stayed here for 3 nights and have no complaints. Very clean and quiet room. Staff was friendly…read more Breakfast at Dale's was excellent. Parking was easy. Convenient to downtown. I would definitely stay here again.

We initially were happy with the hotel, when we checked in we told the people at the front desk…read morethat my wife had serious asthma and allergies and requested a pet free room . We were informed that they actually did not have any pet-free rooms but were assured that by then putting us on the top floor we would be as far from any rooms that have had pets in them as possible. I was stunned to walk out of my room this morning and see a couple get off the elevator with an enormous dog! This is the off season and there is no way that this hotel is filled to anywhere near capacity , so why they would send someone with a pet up to the top floor is beyond me. I'm very disappointed that the hotel would put my wife's Health in jeopardy

I think it's important to note there's a difference between historic & outdated. When staying in a…read morehistoric hotel, expectations should be set accordingly for everything from decor to ammenities. I would have liked for them to leave the TVs out, but I understand that, for hotels, they are basically as necessary as having a bed. I also waited to write this review until we'd stayed at another historical hotel down the road, for an apples to apples comparison. Staff were friendly and excited to share. We were shown to our room & given a small tour of the property, including the gorgeous ballroom, which was being set up for a private even. They've undergone restoration, not renovation. They've stayed period-correct & everything from the style to the furnishings reflect this. Rooms were quiet & clean. Our room was a shower only room. As I'm half mermaid, I like having a tub option but not a deal breaker. There was a tea cart out, which we found to be a nice touch without adding a lot of cost for them. We appreciated the addition of hallway seating nooks & spent time there daily. My favorite was the exit lighting (see pic), absolutely charming! What they did right comparatively: decor & hospitality throughout the stay. Staff were friendly & daily housekeeping was offered. On check-in we were asked where we came in from, what we were here for, with genuine interest and eye contact. The thought put into each furnishing was evident. So quiet, never a slamming door or loud guest. No odd odors! This is HUGE in a property of this age, when the surfaces have soaked up a hundred years of cigarettes & other stenches! Parking lot is attached with guest spots reserved- no 2 block hike to the car lot for any item you've forgotten. What needed improvement comparatively: communication. The pre-arrival info only made sense after checking in. Arrival was a bit odd, nothing to indicate we were in the right place. We roamed the casino a bit, then approached the bar for assistance. The barkeep was also the innkeeper & only one working. My husband drove around d/t no parking signage. At check-in, the cone stystem was explained & it's actually a really good system! I would definitely stay here again.

The location was perfect for staying in Deadwood. We were able to walk to the many other casinos…read moreand restaurants which made it very convenient. The room had a surprise - no shower - just a tub - but it was a pleasant surprise. (When you make a reservation, double-check to ensure you have a shower if you need one. There are a few rooms that have tub only - which was fine for our stay.) The room was clean, comfortable and quiet. We were in Room 3 - King Size Bed, small corner sink, and relaxing old-time-tub! The staff was amazing - always very friendly - from the front desk to the casino attendants to the wait staff. Melanie (our host) exceeded our expectations with her kindness, professionalism, smile, and hospitality. We will definitely stay here again - the perfect location for staying in Deadwood!

This was a terrible experience and we walked. From the hostess with an attitude to the waiter we…read morenever saw. Brisket sandwich came out cold and was full of fat pieces.

The restaurant has a nice, inviting atmosphere, and the food was very good. Unfortunately, the…read moreservice completely ruined our lunch. We chose to sit at the bar and were served by Caitlin. From the moment we sat down, she was cross, abrupt, and acted as though serving us was an inconvenience. She never asked how our meals were, never offered us another beverage, and largely ignored us unless we specifically asked for something. When we did, her attitude made it clear that she considered our requests--and seemingly our presence--to be a bother. Her behavior made both of us feel unwelcome and angry, and we did not enjoy our experience despite having no complaints about the food. I spoke with the manager on duty, who apologized and offered to compensate us in some manner. We declined. We were not looking for anything free and paid for our meal in full. Our complaint was strictly about how we were treated. A frontline employee represents the establishment, and the service we received was unacceptable. Based on this experience, I would recommend choosing another restaurant unless management addresses this problem.