To Whom It May Concern,…read more I am writing to request an immediate investigation into concerns that have been publicly raised regarding the treatment and care of residents at Chester Street Residence in Royal Oak. I recently became aware of allegations describing potentially serious issues involving resident care, supervision, sanitation, medication practices, and staff conduct. The allegations include concerns that residents may be left in soiled diapers for extended periods, receive inadequate personal care, experience neglect, and may not be properly monitored for their safety and well-being. Additional allegations suggest possible inappropriate medication practices, including the use of medications in a manner that may unnecessarily sedate residents. Concerns have also been raised regarding staff professionalism, supervision, and overall compliance with standards expected in a long-term care facility. The reports further describe incidents involving resident safety, including claims of residents wandering away, escaping supervision, suffering injuries, and other preventable events. If true, these allegations would represent a significant risk to vulnerable elderly and disabled individuals who depend on facility staff for their daily care and protection. Residents of nursing homes and assisted living facilities deserve to be treated with dignity, respect, compassion, and professionalism. Family members place tremendous trust in these facilities to provide safe and appropriate care. Any indication of neglect, abuse, inadequate staffing, unsafe conditions, or failure to meet regulatory standards should be thoroughly reviewed.

Our family will forever be grateful to the team at Chester Street Residence in Royal Oak. My dad…read morelived there for a year, and the care he received was truly exceptional. The staff treated him with such kindness, dignity, and compassion every single day. They didn't just provide care -- they built relationships. They went out of their way to make sure he was comfortable, supported, and genuinely cared for. What meant the most to us was how they also supported our family. They became like family to us -- offering reassurance, warmth, and understanding during a very emotional time. Knowing he was in such loving hands brought us tremendous peace. We cannot thank the team at Chester Street Residence enough for the heart they put into what they do. If you are looking for a place where your loved one will be treated like family, this is it.

Lived here before and moving back in. Although no place like this can be great, this place tries…read moreits best. Owner and staff are professional and easy to talk to. Only major problem is it has just one (small) working elevator. It has a second elevator but it has not worked in at least the last 7 years when I first moved in. Hired additional staff is fine, basically everything is done in a piecemeal way (i.e. you pay more if you need med checks, welfare checks, etc). They only provide two meals a day which is beyond adequate for some, but for diabetics such as myself it can be troublesome (Dinner at 4 PM) but each unit comes with a fully equipped kitchen.

I wish there was an option for no stars. This place is HORRIBLE. It's one of those places that…read moreshould be on the news. You walk the halls and people look miserable. I walk in today and my Granddaddy's basic needs have not been met. I come in at 2:20 PM and basic needs that should have occurred when he woke up have not been done. We had to go to management and make them do it. Now he isn't feeling well. They place his food out of reach daily. Lucky a new person is here and gives him his food from hours ago. People may be low income here-some are and some are not-but everyone deserves their human dignity. Many here fought in our wars. Where is there respect. Many are not lucky like my GD. We are taking him home. The State of Michigan needs to keep a closer eye on our elderly. Other countries don't treat their elderly like this. They love and respect them. Spread the word! Get your people OUT of this place.

I moved my husband here from another facility. On the third morning when I went to see him the…read morestaff said he had infection and were going to call an ambulance. At the hospital they found he had a urinary tract infection and a little pneumonia. The other facility din't even try to do anything about it. Woodhaven really cares about every resident and it shows. I will be forever grateful to them. Rose M.

My mother, Dolores Curran, was extremely well taken care during the four years she was there…read more Wonderful staff and facilities.

What an ugly surprise their website is so impressive and their history is also. The food they serve…read moreis basically cooked to pieces of slop not edible. They have an inside courtyard or Memory Care patients can safely go however they admitted they don't shovel the walks in the winter. Can you imagine an elderly person slipping on this uneven path? Also, the prices are extremely high compared to what you can find in Bloomfield Hills and West Bloomfield.

After years of searching and investigating Assisted Living communities all over town, I can…read morehonestly say that. I have been thrilled with the level of professionalism and the genuine love given to the residents, from the staff to each of the residents. I highly recommend anyone consider Manoogian Manor!

We needed to help a dear friend move to a memory care facility in summer of 2019. We searched,…read morevisited, and interviewed sites. We were so grateful to find St. Anne's Mead on 12 Mile in Southfield. There are various approaches to memory care but we really like SAM's approach the best. They utilize an approach called Best Buddy...where SAM actually hires someone to keep the seniors engaged informally. They have PT and OT of course elsewhere, but I love that this person's main role is to sit with a resident to share a cup of coffee or visit with someone alone on a couch, etc. The Program Director has a very sweet little dog she brings 3 days a week and the residents light up when they get to hold or pet her. The staff are all very respectful of the residents and do seem to like them greatly. They have many activities scheduled throughout the day so there is no sitting and staring at the television for hours. Their meals are delicious. As noted by other reviewers, the building is an old-style nursing home, but the interactions, smiles, and kind staff make it a very hospitable place. The memory care unit was recently renovated with nice size rooms and large private half-baths (showers without assistance can be quite dangerous for seniors with memory issues). They have their own dining area and integrate into the activities of the larger facility as much as possible. Don't be put off that the building is from the 1960's. It has everything you will need for quality care for your loved one who is struggling with memory issues.

My mother was moved here in early 2017, after a stay at the hospital. She had been living in a…read moresenior living apartment, but needed more help. While the building is on the older side, the staff at St. Anne's was absolutely fabulous. My mother had the opportunity to return to the senior living apartment as she got stronger, but she didn't want to. She was happy staying with the wonderful people at St. Anne's. My mother passed away this week, but I am very thankful for the staff at St. Anne's helping make her last year as pleasant as possible. Thank you.