Disappointing & concerned. Visited my aunt recently at Marycrest Senior Living on Middlebelt Rd…read more Was overwhelmed by strong stench of urine & feces. For what their loved ones pay, there is no excuse for the smell to be so strong. It sent up many red flags..

please don't bring your famil here , from the food Is nasty nets flyikg all around the food to ,…read morethe care , it's so much bad doings going on here ! Caregivers dropping residents , just sitting in the office , the staff leaving one person on the floor , caregivers letting residents elope and etc and the Gm boy isn't he missing some screws he play the ind eye cause it's rumor he mess with co workers.

The perfect place for my dad who needs support but still wants some independence. The building is…read morebeautiful, food is fresh with much variety offered, staff are caring and helpful. They truly know each resident well. A family atmosphere for sure.

Things were good for a while, but then my relative was asked to leave because of non-compliance…read more Never was entirely clear on this as relative seemed happy there and staff seemed to like this person. I would be cautious about moving here if person needs much assistance. Although they mention assisted living in their descriptions, they are not licensed. Be sure you know the difference between licensed assisted living and senior living as moving is not fun.

I met with Isabella and Kristie they are super helpful and kind, very welcoming community!!!! super…read moreclean 10/10 would recommend to everyone!!

My grandfather has not had a good experience with this facility. Here are the reasons why…read more 1)The director of the facility chooses to speak to family rather than the residents themselves involving issues. This contradicts the "independent" living motto and emphasizes "dependent" living. This can be harmful to senior citizens because it takes away their autonomy and makes them feel as if they cannot solve problems on their own. It also excludes residents who are fully mentally capable of communication. Not all residents are created equal - some do not have any major ailments that produce cognitive difficulties. 2)They serve cold dinners to your room and their solution to the problem is to serve sub sandwiches 3)They will skip dinners that you request to be brought to your room, and if confronted about it, the cooks ignore you and act like you do not exist. 4)When you request a drink and it is "out of stock" they do not offer a solution. Instead, they say they're all out and walk away like you are an annoyance. At least there are some good workers who hear this conversation and check the stock to see if it is truly in stock, which then come to find out, the first worker was too lazy to check and it can be provided to you. 5)They do not do laundry regularly. They blame it on staff issues. I'm fact, after requesting for two months for your bed sheets to be washed, they will continue to blame it on staff and eventually you depend on your family to come and wash your bed sheets. 6)You will get bleach stains in your clothes when they do your laundry and instead of it being the staff's fault, it is your fault for spilling something on it. They do not even offer to replace your clothing. 7)If you have circulation issues and get cold easily, and the heater breaks, it will take days to repair it most likely because of staffing. It will also take multiple reminders. Overall, it seems as though the staff talks down to the elderly like they have the mental capability of a 5 year old. They ignore, deny, and blame you on issues that the facility is responsible for. It seems as though it is a waste of money to live here because they ruin your clothes, do not bring meals to your room when offered, do not take you serious or refuse to speak to you about manners regarding your stay, and their equipment breaks in the room that you stay in. I suggest you look elsewhere for a place to live if you have an elderly person you care for deeply and you want them to be heard and respected.

I believe that we are paying for a service that is not being provided for and that our Mom is not…read moregetting the help she needs. We are told many things about what should happen and see less of these services provided to her. Pricing for level care goes up while the care level goes down. Not what we were explained when we signed her up under Provisions. Then Story Point took over and all these changes have occurred and not for the good of our Mom.

We moved my 99 year old mother in because she needs to have someone around all the time. When she…read moremoved in the facility was under Provision Assisted Living. Under provisions there were a few quirks but over all the residents seemed to be cared for. Now that Story Point has acquired the business things are changing but don't seem to be for the better. There has pretty much always been general house keeping issues but now there are care issues. There have been issues with her falling with irregular decisions on sending her to the emergency room weather she needs it or not. The new issue is her eating, my sister walked in found her sleeping covered in food with the bowl and more soup on the floor. They informed her earlier that if my mother needs help they will not help her. Earlier this week my other sister was helping my mother and she was informed that she did not need too that the staff would take care of it. Which one is it ? what do they consider assisted living?

After my 92 year old father fell for the last time, leaving him helpless, and in and out of…read morehospitals and rehab, we found Orchard Manor, and boy are we glad we did. Rodica and her staff are absolutely amazing and HANDS ON. Erica, one of the staff, really took such good care of my dad and my brother and I slept better at night knowing this. The hospice nurse went for regular visits and would text us updates immediately. The food is homemade and the house so clean you could eat off the floors. I highly recommend Orchard Manor for your loved ones.

My aunt received wonderful care at Orchard Manor, from the day she moved into the brand new home…read moreuntil she passed away. Rodica and her staff were kind and caring and very professional. Phone calls from Rodica could mean bad news, but always came with calm, thorough presentation and compassionate advice regarding options. I NEVER had to worry about my aunt, even when I couldn't visit as often as I'd have liked. She wasn't always an appreciative resident, but she was always well cared for. Meals at the dining table provided home cooked food and social interaction. Orchard Manor is a welcoming home, where residents and their relatives/visitors are treated like family.

Spent many hours each day over a week visiting with my brother here and was mostly impressed with…read morewhat I saw and the care he experienced. His therapy sessions appeared in line with what he needed. Maintenance requests were a bit slow but ultimately completed. Thank you for the care and concern provided to my brother Computer services were limited which made it difficult for me to do some work which would have been ideal

My dad was transferred to Optalis after a fall. The rehab he received was good and the therapists…read moreseemed like they really cared. The food was ok and facility seemed to be fairly clean. There were several aids that went above and beyond but they were the minority. The same goes for the nurses. I feel that there is not consistent care due to the constant rotation of staff. This lead to medication not being properly given and personal care lacking. If you are going to Optalis for short term this facility will be fine. However if you need longer term care, elderly or have dementia then the family will need to provide lots of follow up and monitoring.

I am glad I found this place. We were able to get my mother in here right at the beginning of the…read moreCOVID lock down. They staff I was able to meet were friendly, helpful, companionate and willing to do what was needed to give my mother the attention she so deserve and needed. I will be forever great full to the staff here for the kindness they have shown my mother and my family. Sadly my mother passed away a while in the care here. We were unable to visit due to the lockdown but the staff reassured her that we wanted to visit just were unable to. Thank you for taking care of her, getting her moving around on her own, and giving her the divinity she deserved. If you are looking for a place for you love one, assisted living or memory care, this is the place you want them to be at.

Glen Abbey is a must see for families looking for assisted living and memory care. I personally…read moreknow many of the staff, including Anna McNamara, and you can tell from the moment you walk in the door that their service is first class. They say a picture is worth a thousand words, I would say a tour is worth a thousand words. Their building is warm, inviting, and well suited to take care of your loved one. I would highly recommend taking the time to visit Glen Abbey and see first hand what all the good press is about. 5 STAR from me.

We had moved my dad here after having some bad experiences in short term care at other Assisted…read moreLiving facilities. What a difference! Dad is so much happier and the staff is the most compassionate and caring people you will ever meet. It isn't just an assisted living for my dad, it's his home. Jeff and Tracey ensure that your loved one gets the best care by personalizing your loved ones needs. Best decision we ever made!

My mother has been a resident there for the last 3 years. She has received excellent care. She is…read moreup every day. Always in clean clothes and looking good. Friendly, caring staff. Clean environment, excellent home cooked food. I would recommend this place to anyone with an aging parent.

Not happy I feel it's all about the money, very little staff. You have to call Terri every time…read moreyou'd like to see your loved one.

I can't say enough wonderful things about Cedarbrook of Northville. My Mom has been a resident of…read morethe community for over 3 years She started in Assisted Living and is now in Memory Care. The nursing staff is excellent and takes great care of all the residence. During Covid-19, the protocols they put in place to protect the residence were creative and met all state guidelines. They went above and beyond to schedule ZOOM meetings so that families could still visit with their loved ones. My Mom, at 96, has thrived since moving in and loves it and all it caregivers. The Management Team does everything in their power to make sure their lives are filled with fun, love and companionship.

Cedarbrook of Northville is simply wonderful! Our Mother moved in almost three years ago and…read moreabsolutely loves it. Of course the transition of moving from her home of many years to an independent living community wasn't the easiest move but she couldn't be happier. And if mama's happy, her kids are happy! The community is gorgeous -- anyone can see that but the staff is incredible! The compassion, respect and care given by the entire team tops any senior community out there. It's obvious they work so well together as a team -- you don't see turnover like other communities. The residents are like family -- everyone looks out for one another and truly enjoy each other's company. Cedarbrook is the most wonderful place for our Mom. We are so glad we found you.