I had the best phone call experience of my life with Danny Barracliff. I was paying $350 a month. I…read moreAM NOW PAYING $190 A MONTH. Everything was explained, he treated me with such kindness and went out of his way to help me, even though I had a million questions. Danny is down to earth, realistic, and genuinely laughed when I made dumb car puns. I am converting everyone I know to State Farm, and pointing them to Danny. If State Farm is a good neighbour, Danny makes the best neighbour.

I've been with Dan Barracliff and State Farm since 1997. I've never want to go anywhere else. His…read morerepresentatives and staff have become more like family and they provide excellent service. simply, some of the best in the business! I highly recommend the Dan Barracliff, State Farm agency!

The team at Handley Insurance is AWESOME!! Ran into some issues with a policy and RCE for our…read moremutual client and they did everything they could to get me exactly what was needed so we could close this loan in time. Thank you guys so very much!!

BEWARE of this insurance agency. They do NOT listen to you. I had HORRIBLE service. I canceled all…read moreinsurance with them by phone, by email and the insurance company they represent still says my policies are in effect!!!! HORRIBLE! I call and he does not call back. I tell them the call is URGENT in the early AM I get a return call around 5PM. Horrible service. I was originally surprised that Joey Handley wears a GUN on his hip in the office. No I understand why! He upsets people to the point that I could imagine an unpleasant altercation in his office. HORRIBLE!

Mark Pritchard State Farm: A Complete Lack of Accountability & Customer Service…read more My experience with Mark Pritchard's State Farm office has been nothing short of frustrating and disappointing. Their lack of communication and failure to properly manage my policy has caused unnecessary stress, financial burden, and even left my son stranded on Interstate 75 due to their negligence. When I added a new car to my policy, I was quoted one rate, only for it to later increase with no clear explanation. On top of that, Marcia failed to update my defensive driving course, which directly affected my rate. They repeatedly claimed they never received the certificate, but when I checked my records, I found the email where it had been sent directly to Marcia's email address--meaning the mistake was entirely on their end. This was just the beginning of a series of careless errors. My payment was not properly posted, which ultimately led to my insurance being canceled--something I only discovered because I took the initiative to follow up. Because of their failure to communicate, my son was left stranded on I-75, and when I attempted to get a tow, I was told there was no active insurance. I had to pay out of pocket for the tow, and while they eventually reimbursed me, it took weeks--an issue that never should have happened in the first place. In an attempt to rectify the situation, Jennifer assured me she would call me back, but after a week of waiting, I had to reach out again. She then told me she thought Mark was supposed to call me--but he never did. Now, I'm being told that my insurance is over $700, despite Mark himself telling me on December 18 that it would only be $500+. The constant miscommunication and lack of accountability make it feel like I was rushed just to get my money, with no regard for accuracy or proper service. Looking back, I should have known better. Two years ago, Mark's office claimed they could insure my daughter's 2019 Kia, only to drop her coverage after a month or two, saying they couldn't insure it anymore. This kind of backtracking and incompetence seems to be a pattern. State Farm should be ashamed to have this office representing their name. If you value honesty, reliability, and proper customer service, avoid Mark Pritchard State Farm at all costs.

This is hands down the worst customer service I have ever experienced. This man Mark Pritchard…read moreyelled at me, told me I could only speak to him since this was "his" business and he was the owner, and on top of all that he told to CANCEL my policy with State Farm and then proceeded to hang up on me. If you currently have State Farm I highly urge you to change agents, and if you're considering them, DONT! They will not treat you well and will give you a ton of problems each month!

I have been with this agent for many years and they've gone downhill…read more Poor communication, lack of response to questions, and general disinterest in the customer are evident. Best to look elsewhere.

They've been my insurance agents for years. I very recently needed my roof replaced after a wind…read morestorm. I've only been a home owner for about 3 years and I had no clue on the what the process would be after I filed my claim. My contact with the office is Julie and she was so friendly, so professional and patient and helped me thru each step of the process. Thank goodness for her help, without it I probably would have had a nervous breakdown. If you are in Atlanta or the surrounding area, and are in need of a new insurance agent, please check them out. You will not be sorry!

Professional and personable staff with the knowledge, experience and access to many insurance…read morecompanies needed to find the best pricing and coverage.

Had a terrible experience with this company. They were very friendly when they wanted my business,…read morebut when I left (for a much better & cheaper insurance company), they would barely communicate with me. After switching to another company, I needed information to complete my taxes. However, every email I sent would take days to get a reply until the replies stopped altogether. I tried calling about 4 days straight and no one at the company ever answered the phone! Seriously?! An insurance company that doesn't answer the phone?! My phone messages were never returned. When I finally spoke to the agent I needed to speak with, she just acted like I was a big inconvenience. Unfortunately, it's not my fault if I need info to do my taxes...otherwise, I would have never called them! Oh and still waiting for my refund check over two months now since I cancelled. No one ever gave me on update on that.

James Yang was very informative and helpful in getting me a policy that worked with my budget…read more I would recommend him as an agent, & State Farm Agency located in Alpharetta GA.

Got great auto insurance quotes from Garrett!!read more

I have been working with Kristine and team for 2 years now and have had nothing but the best…read moreexperience. She compares policies across all insurance companies and pushes to save you the most money. I recently combined with my husband and we are saving so much money annually now. Kristine truly cares and I wouldn't go anywhere else. Highly recommend!

This is an amazing agency. They have helped me so much with my insurance and helping me understand…read morethe differences between insurance in Virginia to insurance in Georgia. Thank you Jones Group team for all of your help!