I have had excellent service with Michael Laster-my property manager at Access. I am a property…read moreowner and travel often so I depend on Michael to deal with my tenants/property and any issues that might come up while I am out of town. He has always been extremely professional, great at keeping me updated, and easy to work with. Thank you access and Michael for putting my mind at ease!!!

My experience has been frustrating, not because of one isolated issue, but because of how difficult…read moreit is to get help when something goes wrong. I received a notice stating my HOA account was past due and in collections, despite my homeowner portal indicating that I was enrolled in AutoPay. Whether this was a system error or something else, the bigger issue was trying to get someone to explain what happened. Reaching a live representative is incredibly difficult. Calls are routed through an AI phone system that doesn't make it easy to speak with a person, even when the issue is time-sensitive. After multiple phone calls, I was still unable to reach the community manager directly. I even visited the community office during business hours, only to find no one available. When customer service said they would transfer me to someone in the office, the call simply rang without being answered. The homeowner website is also not very user-friendly. Important account information is difficult to navigate, and the overall experience leaves a lot to be desired. When homeowners are trying to resolve billing or account issues, the portal should make the process easier--not add to the confusion. I understand companies are incorporating AI into customer service, and technology can absolutely improve efficiency when implemented well. However, there needs to be a reliable and accessible way to reach a human representative, especially when dealing with account discrepancies, payments, or potential collections. Technology should enhance customer service, not become a barrier to it. I hope Home Access takes these concerns seriously and invests in improving both the homeowner portal and the accessibility of its support staff. Homeowners deserve clear communication, an intuitive website, and the ability to speak with someone when urgent issues arise.

Steve and his team are God-sent. Peggy is the property…read moremanager for my property. I'm able to sleep peacefully at night knowing I'm in good hand. Because of their expertise We're contemplating buying more properties in central Florida. I'm very grateful for their excellent service!

I will not be able to recommend this management company to anyone in the future…read more I engaged Peggy for tenant placement services based on a referral from my agent, who assisted me in purchasing my first investment property in Orlando, as I reside out of state. My unit remained vacant for three months without a tenant or any discernible progress. My calls went unanswered, and I had to repeatedly contact her via text messages, to which she would typically respond two days later. When I brought my concerns to upper management, she attempted to rectify the situation, but unfortunately, it was beyond repair. Ultimately, I had to terminate the agreement. I then engaged a management company that proved to be exceptionally proactive and communicative. They successfully identified a new tenant within a week, and the tenant moved in the following week. It is truly regrettable to operate and work in such circumstances when one cannot conduct business professionally. I have unfortunately expended my time and resources by placing my trust in a central Florida management company that proved to be untrustworthy.

I just moved to the central Florida area and I was looking to buy a home. I found Jemco Realty…read more(Oscar and Monica) on realtor.com and sent them a message. they responded quickly and went over what my needs and wants were. We talked about budget and financing. They set me up to view houses on their MLS site (much more efficient than realtor.com) and we started looking at houses. they didn't care about how much commission they made their goal was to find me the right home, we spent about 5 different days viewing houses until we found the home that was perfect for me. they pulled the comps, we drew up the contract and here I am in my new home. Oscar and Monica were wonderful, thumbs up!

From the owner: Full Property Management Services Vacation Rental Management…read moreReal Estate Sales and Rentals

The property was clean, comfortable, and located in a quiet neighborhood close to everywhere we…read moreplanned to go. They responded quickly to any questions I had. I look forward to working with them in the future when I return to the area.

Have rented homes from villa 4 times first time was good second house air did not work so they…read moreswitched homes on me and it was not up to par for what we originally rented third home the neighborhood was not the best and the 4th home the game room games did not work they didn't turn the heat on the pool till the third day after I called and complained and the offered no reduction in price for not turning heat on. I have asthma and therefore I keep my home at 70 degrees only to get here and find they will not allow the A/C to be lower than 73 degrees. We also had ants in 2 of the bathrooms that we called and complained about but never got resolved. I doubt I will rent from them for a fifth time.

Great company. They take care of their clients and are a pleasure to work with. I have a 30 unit…read moreapartment building in Apopka Fl. There was a lot of deliquency going on here & Maple Management has worked with 100% of the tenants here to get us back on track.

From the owner: Maple Management LLC offers reliable, long-term property management services designed to maximize…read moreyour investment's value. From tenant screening and lease signing to rent collection and maintenance coordination, we handle every aspect of your property with care and efficiency. Our experienced team ensures consistent communication, reduced vacancy rates, and tailored solutions to meet your unique rental needs. With a flat, low monthly flat fees. We provide seamless property management that delivers peace of mind and long-term success — without breaking the bank. Let us handle the day-to-day, so you can focus on growing your investment.

Before I moved in I read some negative reviews but decided to move in anyways. Since I moved in,…read morethere were some issues with a few things which I took pictures of and emailed right away so that I wouldn't be charged. The refrigerator since I moved in has leaked constantly. We were told that it was just "defrosting itself" but I've lived in different places with different types of refrigerators that never leaked enough to accumulate under the bottom bins and eventually leak unto the floor! We eventually gave up and just kept a plastic container to collect the water and empty it out when it filled. Another time we left for vacation and I asked a friend to stop by to wait on a package that was going to arrive. He did end up bringing his dog with him to wait on it although no pets were allowed. I didn't think anything of it since he was just there until the package arrived. He wasn't staying the night or anything. Well while he was there, the neighbor above us had an issue with his washing machine and water leaked through the vents and into the master bedroom bathroom! Thankfully he was there when it happened and grabbed towels and buckets to collect the water and run upstairs to notify them. He called me immediately and I notified Park Ave Management. He stayed the night to make sure no more water leaked since it would have damaged the floors and carpet. I told Park Ave Management that they may want to send someone to check on it, and since I told them my friend was there and had a dog incase the maintenance guy came he could be aware of the dog, they charged me for 2 days penalty for having a dog there!!! Are you serious? I know they don't allow dogs but I was honest about him being there and he wasn't going to stay the night originally. Only stayed to protect the floors and make sure no more water leaked! They didn't even thank us for that! They never even sent anyone at all to make sure no damage was done or mold accumulated! Only cared about a dog being there and they just had to charge me! Another time the AC started leaking and water was leaking onto the hallway wooden floors. I notified them and they said they would have someone check on it. Weeks went by, the leaking kept getting worse. I never complained, only kept emailing Ashley informing her that it was leaking more and more. We had to keep plastic containers to accumulate the water and eventually we were emptying them daily. Water started leaking into my son's bedroom closet on his carpet. He has a history of asthma and I was afraid of mold. The wall below the AC was bubbling up and the wooden floors in the hallway also had water soaked underneath. After about 2 months or more they finally sent someone to check the AC. They ended up having to replace the AC unit, and replace the floors! I sometimes wonder if the owner even knows anything that goes on since we can't have any contact with them. I'm sure all that damage could have been prevented if they would have taken care of it as soon as I reported it. I saved all the emails and screenshots of all the Maintanence requests I sent. So when I moved out, I cleaned that apartment and even took pictures. My mom cleans houses for a living so I know we did an excellent job. They kept almost all of my deposit! Charged me for a cleaning fee! Don't understand what all was left to clean! I cleaned bathrooms, refrigerator, oven.....EVERYTHING! They charged me for 3 blinds that cost about $25-30 each but charged me almost $200. They charged me for 2 closet doors even though I had sent a maintenance request to have them fixed when 1 almost fell on me and the other one fell on my daughter's tv and broke it! We never charged them for that damage either. But they never fixed the closets and then want to charge me for it? They also charged me to replace some ceiling light covers even though we left them there in perfect shape, we just didn't know how to put them back on when we replaced light bulbs! Ridiculous, unprofessional and crooks. They just want to charge you for everything but not be held responsible for anything. I was going to get a lawyer to fight my deposit but couldn't afford it since I had to move and pay moving fees, new deposit and other things! I was a great tenant, took excellent care of the apartment and NEVER paid my rent late! But that doesn't matter to them. I was going to renew after 2 years but glad I didn't. I hope the owners using this company think twice about using them. They should get feedback on the actual tenants.

Rented a home through Park Ave Property Management from March 2020-March 2021. Repairs like siding…read morefalling off in wind storms, furnace and water heater would take longer than it should have. Communication is lacking. The owner of the home decided to sell the home we were in, buyer would have to uphold out lease until the end. Which in turn made us need to find a new place. We needed documentation from them that we paid on time each month in order to get a loan to buy our own home. Called many times to reach Ashley (the one who we were in contact with when doing the application and touring and other random updates she would send us) and secretary stated Ashley was only available by email. Emailed her many times, our loan officer emailed many times as well, with either no response back or one response a week at best. Charged us for silly things and took out of our security deposit such as "buying and installing blind in front bedroom", when all the front bedrooms had blinds when we moved in and we had bought and installed a blind in the bedroom in the basement that we left. The back bedroom had no blind when we moved in, we just put up a tension rod for a curtain because we did not want to make holes in the wall if we didn't need to (it was the back of the house, no one was going to see in with a curtain). 4 different charges and deductions from our security deposit for not providing a forwarding address to the company. However, we filed our forwarding addresses to the post office and were not told we needed to let them know as well. There is no place on the rental portal to place a forwarding address. Why would someone send the security deposit to the place where we just moved out of a month before? We had emailed and made sure they knew we were out when we had been completely moved out, prior to them mailing the first security deposit. With no response. They only email/find a way to communicate when it was for their benefit. We had bought a home with a month overlap of our rental lease. Someone visited the home and noticed we had "vacated", even though we still had many belongings there and all utilities were still on, and we got backlash through text (first time anyone communicated to us over text, seemed like a maintenance man being the middle man) for not notifying them of our vacating (even though we were not moved out). . All of January and February, we had no say on when people would come look at the home. At times we were unable to leave due to working from home, having online classes during the scheduled times. One of us works swing shifts and they would schedule showings every other hour many days, and did not care to group them together or try to accommodate not showing on certain days to allow the person to sleep to prepare for/recover from night shifts. We were great, clean, and quiet tenants who never caused any damage or harm to the property. Our neighbors loved us, said we were "the best neighbors in the 27 years of living in the neighborhood" and were sad to see us go. So to be treated as poorly and unfairly as we were treated at the end of our lease and being charged for ridiculous things, or not being notified when they felt something needed done (they'd just charge and we'd end up seeing it a month later on a statement) we found pretty ridiculous. Communication was only done when it was in their favor (like the maintenence man texting us, and being unprofessional in his language). Definitely will find any single thing they can to get as much money as possible, even when it's not the fault of tenant (like the window blind example).

The Rental Realty Management Group has managed my rental property for 15 years and done an…read moreexcellent job. They have on-call maintenance Tech's that cover everything from Plumbing to AC if there's a problem and Quickly respond.

Still waiting to receive my refund of $950 from this company. The scammed me out of my deposit. A…read moresingle mom and thought I forgot. I do not recommend.

This is the worst apartment complex we have ever lived in. If you care about your sanity do not…read moremove here or even consider it. Condition of the community. For a near new community it looks and feels like it is 10+ years old with stained concrete and damage everywhere. The roofs of the buildings show mold everywhere and have paint and siding just falling off. Noise: If you need a quiet place this is not it. We can hear dogs barking, doors slamming, and constant noise all day every day. We have been woken up by loud dogs, music, and just about anything you can think of on a regular basis. However the noise from that is nothing in comparison to the next thing on the list below. Building wide fire alarms are broken and do not work properly. They have gone off between the hours of midnight and 5AM at least 5 times since I have lived here. The alarm is painfully loud and goes for 10-20+ minutes before it can be turned off by the fire department. Terrible construction quality (reflected in how the buildings look and feel). The floors are not even properly adhered down in the units so anywhere you put furniture it will peel the floor up. The bathrooms are not made correctly as well so you will always get mold growing in the spaces where the caulking is not done properly or the drain pan is for the shower. We have to heavily bleach this every week. Amenities are always taken up by large groups of people even late at night (I have seen the cops called multiple times to deal with this). They have tried to start cracking down on this though recently so it may be fixed. Flooding issues: Constant flooding anytime there is hard or even mild rain for an extended time. The entire center courtyard will flood, the parking lot, and even the gym and main office areas. The only good part about this complex is the maintenance team. If you have a serious issue like AC going out or a broken appliance they are always there to get it taken care of quick. If this whole community was ran with the same care as the maintenance team it would be amazing.

While out of price for myself, the office was very kind and quick and the Simone apartment I toured…read morewas beautiful. Neighborhood seemed laid back and easy going. If I had the budget I definitely would've signed!

Avoid working with Kelvin Flores with La Rosa Realty LLC. My…read moreexperience was extremely disappointing and unprofessional from start to finish. The listing photos were taken with a cellphone, which made the property look poorly represented compared to standard professional real‑estate marketing. Among the delay in listing the property and MLS timeline. Despite having ample time to market the home, it never sold, and I received no meaningful strategy, updates, or proactive effort to improve the listing. When the home failed to attract offers, Kelvin attempted to blame a supposed "roof permit issue." This explanation was completely inaccurate and felt like an excuse rather than an honest assessment. There was no permit problem, and the claim had no basis in the actual condition or documentation of the property. Overall, I would not recommend this agent to anyone looking for a professional, transparent, and competent realtor. My advice is to choose someone who uses proper marketing, communicates clearly, and takes responsibility for their work.

This agency "LA ROSA REALTY" located at 3040 Loopdale Lane Kissimmee, FL 34741 and Managing Brooker…read moreSales Associate & owner Anderson Correa acts as a dual realtor and represents both buyer and sellers, which was our case with Anderson Correa did. SCAMMERS!!!!!!!!!!!!!!!!!!!!!!! First, I want to add that Anderson Correa owner of "La Rosa Realty Kissimmee; has been by far the most unprofessional sector I've ever dealt with. Dignity goes a long way especially while working in the business sector and dealing with families and individuals interested in purchasing property or homes. Furthermore, never trust the META glasses he wears and the perfected process and the all in good faith or just rely on "great" conversations and smiles alone. When it comes to money people immediately want what is not theirs and money always seems to be the "KEY DISCUSSION" for people like Anderson especially during housing crisis in the year 2026. Know that the only way they get $paid$ is by perpetrating schemes/fraud as they did to us and by "sticking together" like magnets. By the way you should never trust any realtor that chooses their related co-field worker friends as they all collaborate as one big social CIRCLE of greed and will use all methods to their advantage by creating lies and fake recommendations as to "hey you'll get this x amount in price" IF you just fix the entire home to gain EQUITY and spend another $100K it will generate "GREAT" value later; like Anderson highly recommended for us to complete as per the faulty received 4-point inspection. I want to add that this realtor has been in the game for less than 10 years. Dignity goes a long way especially while working in the business of realty that should be a peaceful and great dealing experience for families and individuals interested in purchasing property/homes. When is too good to be true deal as the one located and posted on Zillow - Ventura Country Club - 3930 Southpointe Dr. apt 213 - Orlando. RUN while you can and don't lose your money by made up by fake contracts with the wording "AS IS" protect and save aggravations and do not deal with this business. It happened to me and my husband and others as per other REVIEWS to us it happened in less than 10 days. Anderson played both sides as the middle guy by constantly sounding nice on the phone by cross referencing what supposedly his sellers wanting my ESCROW money and of course words on fake documents stating "AS IS" works to his advantage by forcing buyers to pay out sellers it all goes hand in hand we all know darn well that no one works for FREE and use all tactic to finagle his "DOCU sign documents/contracts. This happened June 3, 2026 - don't sign paperwork or wire any ESROW money once you do get ready to lose 50% if not 100% of your ESCROW! He will reassure to split your ESCROW with his sellers so that they don't go to another BROKER/AGENT to re-post their home online instead he will reassure his SELLERS that BUYERS will fix their property FOR FREE another words on your cost $$$! NOTE that this is illegal in any city/state of the United States as it happened to me and my husband in under 10 days. Furthermore, google him and you will see for yourself of other related stories that faced similar escrow losses! I am sure that eventually will end up getting sued and closing their agency PERMANETELY!

Communication and the way the company continued to circle back to get me the info I was looking for.read more

Repeated A/C Failures and a Broken Maintenance Structure…read more Realty Medics arranged a new A/C installation in 2020. Since then, the system has failed at least six times. This was not an isolated incident--it became the norm. Realty Medics charged $1,050 for an evaporator coil cleaning, yet the A/C failed again within a few weeks. A new property manager later found a contractor quoting $795 for the same work. The deeper problem is structural: all maintenance is routed through Realty Medics' internal process, while the original contractor's information is not disclosed. In my experience, this resulted in repeated failures, higher charges, and no lasting solution. Property owners should have access to vendor information, warranty records, itemized invoices, and independent estimates.