Before I moved in I read some negative reviews but decided to move in anyways. Since I moved in, there were some issues with a few things which I took pictures of and emailed right away so that I wouldn't be charged. The refrigerator since I moved in has leaked constantly. We were told that it was just "defrosting itself" but I've lived in different places with different types of refrigerators that never leaked enough to accumulate under the bottom bins and eventually leak unto the floor! We eventually gave up and just kept a plastic container to collect the water and empty it out when it filled. Another time we left for vacation and I asked a friend to stop by to wait on a package that was going to arrive. He did end up bringing his dog with him to wait on it although no pets were allowed. I didn't think anything of it since he was just there until the package arrived. He wasn't staying the night or anything. Well while he was there, the neighbor above us had an issue with his washing machine and water leaked through the vents and into the master bedroom bathroom! Thankfully he was there when it happened and grabbed towels and buckets to collect the water and run upstairs to notify them. He called me immediately and I notified Park Ave Management. He stayed the night to make sure no more water leaked since it would have damaged the floors and carpet. I told Park Ave Management that they may want to send someone to check on it, and since I told them my friend was there and had a dog incase the maintenance guy came he could be aware of the dog, they charged me for 2 days penalty for having a dog there!!! Are you serious? I know they don't allow dogs but I was honest about him being there and he wasn't going to stay the night originally. Only stayed to protect the floors and make sure no more water leaked! They didn't even thank us for that! They never even sent anyone at all to make sure no damage was done or mold accumulated! Only cared about a dog being there and they just had to charge me! Another time the AC started leaking and water was leaking onto the hallway wooden floors. I notified them and they said they would have someone check on it. Weeks went by, the leaking kept getting worse. I never complained, only kept emailing Ashley informing her that it was leaking more and more. We had to keep plastic containers to accumulate the water and eventually we were emptying them daily. Water started leaking into my son's bedroom closet on his carpet. He has a history of asthma and I was afraid of mold. The wall below the AC was bubbling up and the wooden floors in the hallway also had water soaked underneath. After about 2 months or more they finally sent someone to check the AC. They ended up having to replace the AC unit, and replace the floors! I sometimes wonder if the owner even knows anything that goes on since we can't have any contact with them. I'm sure all that damage could have been prevented if they would have taken care of it as soon as I reported it. I saved all the emails and screenshots of all the Maintanence requests I sent. So when I moved out, I cleaned that apartment and even took pictures. My mom cleans houses for a living so I know we did an excellent job. They kept almost all of my deposit! Charged me for a cleaning fee! Don't understand what all was left to clean! I cleaned bathrooms, refrigerator, oven.....EVERYTHING! They charged me for 3 blinds that cost about $25-30 each but charged me almost $200. They charged me for 2 closet doors even though I had sent a maintenance request to have them fixed when 1 almost fell on me and the other one fell on my daughter's tv and broke it! We never charged them for that damage either. But they never fixed the closets and then want to charge me for it? They also charged me to replace some ceiling light covers even though we left them there in perfect shape, we just didn't know how to put them back on when we replaced light bulbs! Ridiculous, unprofessional and crooks. They just want to charge you for everything but not be held responsible for anything. I was going to get a lawyer to fight my deposit but couldn't afford it since I had to move and pay moving fees, new deposit and other things! I was a great tenant, took excellent care of the apartment and NEVER paid my rent late! But that doesn't matter to them. I was going to renew after 2 years but glad I didn't. I hope the owners using this company think twice about using them. They should get feedback on the actual tenants. read more

Rented a home through Park Ave Property Management from March 2020-March 2021. Repairs like siding falling off in wind storms, furnace and water heater would take longer than it should have. Communication is lacking. The owner of the home decided to sell the home we were in, buyer would have to uphold out lease until the end. Which in turn made us need to find a new place. We needed documentation from them that we paid on time each month in order to get a loan to buy our own home. Called many times to reach Ashley (the one who we were in contact with when doing the application and touring and other random updates she would send us) and secretary stated Ashley was only available by email. Emailed her many times, our loan officer emailed many times as well, with either no response back or one response a week at best. Charged us for silly things and took out of our security deposit such as "buying and installing blind in front bedroom", when all the front bedrooms had blinds when we moved in and we had bought and installed a blind in the bedroom in the basement that we left. The back bedroom had no blind when we moved in, we just put up a tension rod for a curtain because we did not want to make holes in the wall if we didn't need to (it was the back of the house, no one was going to see in with a curtain). 4 different charges and deductions from our security deposit for not providing a forwarding address to the company. However, we filed our forwarding addresses to the post office and were not told we needed to let them know as well. There is no place on the rental portal to place a forwarding address. Why would someone send the security deposit to the place where we just moved out of a month before? We had emailed and made sure they knew we were out when we had been completely moved out, prior to them mailing the first security deposit. With no response. They only email/find a way to communicate when it was for their benefit. We had bought a home with a month overlap of our rental lease. Someone visited the home and noticed we had "vacated", even though we still had many belongings there and all utilities were still on, and we got backlash through text (first time anyone communicated to us over text, seemed like a maintenance man being the middle man) for not notifying them of our vacating (even though we were not moved out). . All of January and February, we had no say on when people would come look at the home. At times we were unable to leave due to working from home, having online classes during the scheduled times. One of us works swing shifts and they would schedule showings every other hour many days, and did not care to group them together or try to accommodate not showing on certain days to allow the person to sleep to prepare for/recover from night shifts. We were great, clean, and quiet tenants who never caused any damage or harm to the property. Our neighbors loved us, said we were "the best neighbors in the 27 years of living in the neighborhood" and were sad to see us go. So to be treated as poorly and unfairly as we were treated at the end of our lease and being charged for ridiculous things, or not being notified when they felt something needed done (they'd just charge and we'd end up seeing it a month later on a statement) we found pretty ridiculous. Communication was only done when it was in their favor (like the maintenence man texting us, and being unprofessional in his language). Definitely will find any single thing they can to get as much money as possible, even when it's not the fault of tenant (like the window blind example). read more

Run you Owners and Renters!!! Please Document and save every recipt & email for the property your renting (because you don't speak to a live body on the phonevonly by email). Take pictures and videos of your MOVE IN and MOVE OUT. They won't fix anything to move in to save them money and they will try to overcharge for everything upon move out. I EVEN HIRED A CARPET CLEANING COMPANY AND Apartment CLEANING COMPANY) AND THEY STILL WILL not return your my security deposit. I will be taking them to small claims court and reporting them to the BBB. I highly doubt the owners of this property knows of the unreliable and rude business practices. Oh and dnt have an A/C issue. I had no A/C for 8 days in the state of Florida! read more

Do not Rent from them. They Lie about everything. Repairs take weeks, and don't fix Big ticket Items(Refrigerators). They Fine you for having Overnight visitors. When you exit your lease, they expect you to repair stuff that was already broken.. They don't do inventory checks when you move in, so you're at there mercy when leaving. STAY AWAY!!!! read more

I have worked with Park Ave for several years and have found them to be extremely professional and honest. Their work is phenomenally skilled and attention to detail extraordinary. They respond to any and all concerns in a timely fashion. As for the other reviews it is as much of a responsibility for the tenant as well as management to check the property. If the property is not acceptable to you then find another property to rent. Ali read more

My family used air bnb to rent out a house for a stay in april for my family. Due to COVID and the stay in place order my state put in as well as the disney parks shutting down and not being able to go I tried to cancel in March. They declined my attemp to cancel and get a refund. DENIED during a pandemic! My family is now out $287 and they will not respond. Air BnB assured me they did not agree with this unethical business model and they would be reaching out to try and get ahold of them. Greedy and unprofessional. read more

Stay away from this place. I wish I could give them 0/5. Park Avenue Property Mgmt. has such an unprofessional crew. They will say one thing and later change on you. If you do decide to rent from them, please have everything documented before you sign the lease. have a check list ready and ask if the place is free of PESTS. Ask for proof. Do not just take their word. Do not let them pressure you into anything. Keep in mind that once you get the key to the unit, you will be responsible for whatever mess they did not take care of. With that being said, have in writing all the stuff they promise to get done prior to you moving in. Take pictures of the place and send it to the whole group so they will not discredit your claim when your lease is up. They will try to charge you or hold your deposit money. read more

Literally the worst. I'm a Realtor and I've seen many property management companies, but this one takes the cake for worst ever. We originally rented our condo from a son and mom that had owned it plus other properties for a while. Things were fine. I enjoy dealing with direct owners. Anytime there was an issue, I knew I could just send him a text or give him a call, although I didn't bother them with small stuff that I could just do and save him a trip. They decided they wanted to sell all of their condos after our 2nd year of living here. It's been downhill ever since. The new owner sold it again before our lease was even up. The newest owner who is also currently selling is an out-of-town owner and uses Park Ave to manage the property. I don't know why it says manage because they don't actually manage anything. They will not speak to you on the phone for any reason. It has to be an email. In the listing contract, they make sure they put that you have to pay for repairs even though this stuff has been here since before we moved in. At some point, things like dishwashers, washers, dryers, etc start to fail. Even with great care. If I own the home, great. Go buy a new one. If I'm renting from you and it wasn't new when I moved in, why is it my responsibility to get the washer repaired that is leaking water all over the floor because of what I'm sure is the drain pump has failed? It's not only about repairs but we've had nothing but issue after issue since this company has taken over. They are very rude. My rent was the same for 2 years with the original owners. As soon as this place came, immediate increase. Next year after, increase again. They also do it in a way where it's so close to your renewal date that you don't have time to find another place. I'm over it. I'm making sure everyone in the industry knows not to work with them or recommend them to clients. Your job is to manage the property for the owner, not chase the tenants away read more

Great property management services, top notch!!! The keep my rental condo always rented with great tenants, could not be happier.

We had no idea a professional property management company could perform that poorly. Do not waste your time or money on this headache of a business. No people skills whatsoever. From unprofessional employees to ticky-tack fees, it just isn't worth it. In one instance we were charged $75 to change the top lock because they said they couldn't enter the property. Um...the top lock and bottom lock USED THE SAME KEY!! I highly encourage you to do your own research and see what you find before you have to deal with anything close to the debacle that we just endured. read more

I rented for 2 years, initially with a roommate. As soon as we started asking about maintenance, Ashley T started seeming very rude in her emails to us. We never spoke to her on the phone or in person, she only spoke to us via email. It also seemed to take forever for Jason and his maintenance team to come and fix things. Jason also was very rude in his texts to me when asking about maintenance questions. After my roommate moved out, I signed for another year, and the AC unit broke and was leaking right afterwards. This was in the beginning of July. I immediately put in a ticket and they did not believe it was urgent enough to come out and fix or take a look. They told me to turn it off and put a tarp/bucket under the AC and just leave it. I couldn't even stay the weekend there because it was uncomfortable to live in. I was in the process of recovering from an accident and learning to walk again and also having some breathing issues, so I had to stay the weekend with someone because they didn't think my issue was an emergency. They showed up on the following Monday while I was at work and just turned on the unit and let it leak and said to leave the tarp and bucket under the unit and they'd get to it eventually. Every week I was asking when they would come fix it because while it was on, it was not working, always leaking where I had to dump the bucket multiple times a day, and causing my electric bill to increase substantially. I wrote Jason who did not reply, so I wrote Ashley who gave me attitude and said they would not come fix it until the owner paid them first. The owner is not the one living in the unit- I AM. A decent company would not make the tenant live in a situation like that, but Ashley did not seem to care about my living situation. It took them 3 months to come and fix the AC, which they replaced the unit with a new one. They replaced it while I was at work and I came back and saw their tech(s) left it messy and didn't clean up around the front door by the unit and the closet that the unit was in. I sent a message to Ashley about it and once again was given attitude saying that the tech said they cleaned up, at which I sent photos of proof that it was not cleaned and disgusting under the unit where they did the work. I just moved out to a house and per the lease agreements, I was told to leave the unit in the condition that it was in when I initially moved in, which was not in great condition. I hired a cleaning service to clean the unit, and upon cleaning, plus the required carpet cleaning service, the unit looked better than when I initially moved in. I sent Ashley both receipts as proof. I got a phone call from Jason a few days after saying they did the move out inspection and asked where the furniture was. I said I took it in which he said that the place was furnished and what gave me the right to take it, at which I replied that at initial move in, Ashley T told my roommate and I that it was partially furnished and if we did not want anything that was there, we were more than welcome to get rid of it, so we got rid of the furniture and replaced it with our own personal belongings. My roommate took her personal belongings once she moved out, and I took mine once I moved out. This upset Jason and he said if he needed anything else he would call me back. A few minutes after, I got an attitude email from Ashley wanting the proof that she told me I could get rid of everything. I sent her and Jason the email with proof that she told my roommate and I that we could do whatever we wanted with the email, and I requested my full deposit back. I had almost $200 taken out of my deposit for a new AC filter (which the one in there was clean) and for cleaning the blinds and stove, which the blinds were dirty to begin with and I had the cleaning service clean the oven. There was no point in trying to argue with them anymore about the money they took, which I feel was payback for me giving them proof that they didn't expect me to have. I posted this exact review to Google, and Ashley replied to it and attempted to publicly harass me because I wrote a poor review. She says I had an unauthorized pet and they felt sympathetic about my ac so didn't charge me, but didn't mention that I agreed to pay another pet deposit fee when I was asked. Also maintenance thought I was rude, when Floyd actually liked me and was nice and Shaun stalked me via Snapchat and tried sending me photos knowing I have a boyfriend. I also paid to fix the damages to the carpet and sent that as proof in a receipt, as well as having photos of the place looking cleaner than when I moved in. Also when I did my rental verification, the owner of the company said I was a great tenant and they would rent to me again. Sorry I annoyed you with emails following up to make sure things got done. I also didn't want people unsupervised in my unit due to having items I did not want someone to take. Such a disrespectful and unprofessional company. read more

Please STAY AWAY from park avenue property management. They're are liars, rude, and unprofessional. Before signing the lease, they will act nice and promise you a clean place. They will lie to you to let you know that the unit will be completely turned when it isn't true. They do not care about their tenants they're only after your money. I'm leaving a review because I do not want what happened to my fiancé and I to happen to anyone else. Please research before renting from them, we made the mistake of not doing so prior to dealing with them. They have bad ratings. They are rude to you once you're done signing the lease (especially Ashley, the assistant). The owner lied to us about having new mattresses to the unit and he stated that he would remove whatever we would tell him to. His furniture were infested with bedbugs. They tried to manipulate us to make us believe it was our responsible to have pest control done while it was clear that the unit was infested prior to us moving in. Bedbugs were found in mattresses, carpet corners, bed frames left by the owner. Their excuse was that "They informed us that the unit was partially furnished". (That is furnished with infested furniture). We had to remove the infested furniture ourselves otherwise we would lose our deposit money, because they were not willing to do anything about it. They refused to give us our money back after we communicated with them so many times about the condition they have given us the condo. They even refused to come meet with us for a walk through to their unit so they can see for themselves. It's because they know their place is infested with bedbugs and didn't do anything prior to our move in date. The unit has dirty wall all over. It is a stressful and most disgusting experience we ever had, especially we are getting ready to get married. Please please please DO NOT do business with them. I wish I could give zero stars because that's what they deserve. BEFORE YOU MOVE have in writing all the stuff you want to get done because they will change the story on you. Ask for a pest control report. Do a general search on google and you will see the horrendous stories! read more