Dr. Shelton is one of the best doctors I've ever had the privilege of meeting. I was his patient…read morefor many years great guy. I wish him and his family are the best.

When you can't even get someone on the phone. IF you can even find a number on web site…read more (everything is by email). Then set appointment time that they don't honor, if someone "signs in" before you even with a later appointment schedule. They get called in first. Ive waited over 1 hour to get in. With a morning first appointment. Does not make for a great experience. To then pay over $200+ out of pocket for 5 min consult to then get your prescription refilled is ridiculous. This practice has become all about profits and not patient care. Find another hormone special who does more than say "Everything is good. Here's your refill. See you in 6 months"

I had been trying to set up an appointment for a week. No one answers and I left a message for a…read morecall back and waited two days. When I finally got through the receptionist put me on hold and left me on hold after a few minutes I was hung up on. I tried calling back a few times only to get the voicemail. I tried one more time and explained to the receptionist what happened , she was rude and unapologetic. I'm taking this as sign to find another Dr.

Dr. Zalar is amazing! She is kind and helpful. Her office is always on time, clean, and in a great…read morelocation. She listens and has always done a great job with patient care.

Dr. Thwaites has been my primary doctor since I became an adult and I've followed her from her…read moreprevious clinic to her new practice. Dr. Thwaites makes all her appointments quick and easy, both in person and Telehealth. As a neurodivergent woman with multiple mental health issues, finding a medication balance has been a challenge but Dr. Thwaites has been very helpful and encouraging this whole time! She takes everything I say seriously and is willing to allow me to adjust my medications according to my suggestions to see if this new balance will work perfectly. My anxiety has completely vanished with my new medication balance that Dr. Thwaites and I came up with, now we just need to find the perfect balance with my other deficiencies. Because of Dr. Thwaites I can now sleep easily and relax without feeling stressed all day. She is the best doctor I've ever had!

My family enrolled in November after being told the clinic would be opening at that time. The…read moreopening date was repeatedly delayed, and I was not proactively informed--I had to follow up multiple times myself. The clinic did not open until February. During that period, we had two virtual visits and received flu shots. However, the clinic was not fully operational, and we were never scheduled for the physical exams we specifically requested for our family, despite asking to be contacted when the clinic opened. Communication and follow-through were ongoing challenges. I frequently had to reach out for updates, and did not consistently receive visit summaries or clear next steps after appointments. Billing was also an issue. I had to dispute charges while the clinic was not yet open, and later received an invoice for April despite not agreeing to continue membership and without any direct communication. After I reached out to dispute it, the invoice was removed and my account was closed. While I appreciate that resolution, it only occurred after I escalated the issue. I had previously asked to be contacted when the clinic opened so we could schedule physicals for my entire family, but I was never called. Instead, a general email was sent, and no one followed up to coordinate care--yet billing still moved forward. In the final communication, the responsibility for the billing situation was placed on me, which did not reflect my experience of needing to repeatedly follow up and not receiving direct communication as requested. I enrolled because I was looking for a primary care provider for my entire family--someone accessible, organized, and able to support all of us, including my autistic child. Instead, the experience was stressful and required constant follow-up on my end, which added more work rather than support. At no point did I feel supported as a patient or as a customer. Thankfully, I have since found a new primary care provider for my family in McKinney. While it requires a longer drive and higher cost, the level of communication and service has made it worth it. Overall, the level of communication, follow-through, and customer experience did not align with what was initially presented. If you are considering this clinic, I would recommend ensuring all services, timelines, and communication expectations are clearly defined and understood before enrolling.

This is tough...I've have good experiences will all providers at this location over that past 4…read moreyrs, for my 90 yr old mother. BUT, the front desk? Nope. I have called to speak with them, get the call center, leave a message, and then IF/when a call comes back I don't see it until I miss it. (That's my bad cell service at my home) SO I call back, ask for a direct #. They won't give it to me. That 3rd time I called, I explained my situation and the service rep offered to call the office for me...I waited on hold for her to try to get through TWICE! They never answered! They make it clear when u call, they want you to use the app and I do most of the time.But for goodness sake?!?! I needed to speak with a person about a timely issue and apparently there are none there to answer the phones.

I understood that my appointment had an arrival time of 9:45 for a 10am appointment today on…read more9/14,but I cannot account for the heavy rains and traffic in my area!!! I walked in at 10:02 and Melissa was checking me in. She said she would have to ask the practice manager if she could let me in and then I was telling her the situation about how I drove a far away just to be at this location and that I cannot account for the rain. Melissa literally has no sympathy and she didn't even turn around to ask the branch manager so I don't know if she was typing on her computer or what but literally 2 minutes at 10:02!! From the time it takes to park the small parking lot to walk in! Based on that alone and how frustrated I am, I will not be coming to this practice to reschedule. I will find somebody else who understands that nature is not one person's fault for 2 minutes late! At that point Melissa was literally just typing and got me to sign something and then told me the next available time which would be the 21st at 8 am. I said cancel because I'm just here today and tomorrow! Beware if you're 2 minutes late and it rains! There's no sympathy in this office! None of her other co-workers that were listening around the situation would even turn around to help! This office is cold. There's no "bedside manner"! Again,I CANNOT ACCOUNT FOR THE HEAVY RAIN IN MY AREA!!!!!!!! IT WAS 2 MINUTES!!!! I have attached screenshots of the weather forecast and the time posted while I sit in there parking lot and type this! 2 MINUTES!!!!!!