The worst stay away, they sent a guy, he was clueless, he got to.me @ 5 pm he was outside walking…read moreback and fourth in the dark with a flash lite till 7 30 pm and then he just left saying g he couldn't find the box outside or connections, what a joke, I heard this service is slow as he'll anyway, Stay far away from T- Mobile!!!!! There incompetent!! Ocala Florida resident!

The Assistant Manager Malik is terrible. My 85 year old mother went in for a new phone. He told her…read morethat the case and screen protector came with the new phone. It didn't. When she checked her statement the next month I found out that he added the case and protector on an installment plan without her permission. When I went back to the store to complain about it at 10am on Nov 14th, the store was not open yet even though the hours are posted on the door. It didn't open until 10:30. Come to find out this is a common occurrence with this store. The employees and management seem to care less about customers and only care about lining their pockets.

We had a major problem on the phone with another Indian call…read morecenter representative switching our service to att. But Freddy Lopez Jr. was amazing. He took care of our issue completely. He spent a lot of time with us solving all of our issues and explaining everything to us in great detail. I appreciate what he did for us. We're new to the area and were very stressed out when we walked into the store but walked out happy. Thank you from Frank and Jodie

My daughter needed a new phone so Pablo & Bradin helped us the customer service was amazing. Moving…read moreforward to today we went in and picked up the new phone. We had Martin helped us and he was 100% amazing. We spent about two hours In This AT&T due to transfer the old phone to new phone. Brandin came out and recognized us. Which was amazing, we got some things which had deals 100% amazing. Bradin & Martin took care of us and their customer service was top notch. I highly recommend this AT&T for any kind of needs for your phones. Thank you Pablo, Martin, Bradin for amazing customer support!

The service here is horrible. I highly recommend you don't go there. I was in the store for almost…read more5 minutes and I still wasn't greeted by any staff member. Everyone seems to be in their own little world. They prefer that you go talk to a kiosk or do all of your business with a computer so when you go to do your business with a computer, the computer or the kiosk cannot take cash. Which was the purpose of my whole visit ! Moreover, the selection of phones that they have aren't very many they're sold out of most of them so you only end up getting what they have as opposed to what you want because that's all they have available. The value is really poor because they won't even put a person in there to greet/advise you so if you wanna go to a store in sit there and not even be recognized for 10 or 15 minutes and this is the place for you! if you're busy and you need to get things done, I might look at a different AT&T store and to be honest with you after dealing with AT&T I might try T-mobile because T-mobile seem to be more friendly to the customer and they really act concerned about you. Bye ATT Yes, no I don't want to contact somebody else. I was already in your store your company had the opportunity to service me you didn't think I was important enough to service me then. So why should I waste more of my time, hoping that you might service me in the future ! People's time is valuable. If you have a $200 credit for me. Contact me if not. Please keep your insincere apologies to yourself. $$$ talks. Best Regards, Respectfully Submitted. A future T-mobile Customer!

I switched to AT&T in April and when I did (with my 6 lines), I had an offer to get the a wireless…read moreinternet for $40 per month (5G access basically). I could not get Fiber, so I thought I would use it until Fiber became available. In August, the City of Ocala ran Fiber to my neighborhood, so I signed up for it and cancelled the AT&T internet and when I called to cancel, I was given a UPS label to put on the box to send the modem back. I sent it back and then was charged over $200 for rental of this box for the remainder of 2 years that I had signed for - I was told I was renting the modem, but not that I had to keep paying on it forever. I contacted AT&T multiple times - at first, I could not find the tracking of the return, so I could not get any satisfaction. Then I found it and called the LOYALTY department, figuring everything was going to be OK now. Wrong! This guy did not care that I returned it. I said that if I have to pay for it, why did you have me send it back? And if I have to pay for it, send it back to me so I can sell it to somebody. He refused. As soon as my obligations for the phones are up, I am out of there! Pretty sad public relations!

As far as I know ... this is the corporate store location…read more Teresa handled my requests for activation assistance with the people in the Philippines to activate my phone. I spent 4 hours at home and 1 hour at the Verizon store to activate my new phone. It was a BRUTAL day. .. but Teresa ( I believe that's her name ) ... we had the opportunity to get to know each other while waiting for the activation department to do their thing. She handled the situation with extreme professionalism. For the first time ever I really like a Verizon sales representative.

We have been Verizon customers for over 26 years and still have not learned our lesson. The…read moreservice over those years has been hit and miss, along with the equipment either slightly working or being a total flop. We have upgrade, traded in, purchased outright, and then just used the equipment we had until something come along that we wanted to buy or trade in. The employees at this location are 'nice' with limitations of their requirements of being a Verizon employee. The employees are just Verizon employees who do not go beyond their personal place of being authenticly friendly, they are here just here to do a job and get paid - not be nice or anything close friendly. The young girl with we were assigned to reeked of marijuana. We had to explain to her 3, 4, 5 times that we had already upgraded our phones to S25's and needed to turn purchased old phones in.

love this store! most people seem super sweet and helpful! would return, and probably will. thanks…read moreWW!

I've always seen this place passing by while I'm running errands, so I finally decided to stop by…read moretoday. Oh my gosh, it's worth every penny! And guess what? Chelsea and Melody were super helpful in unlocking my phone and getting a free service. They were amazing!

Great and friendly service. Laptop runs like new, prices are very reasonable…read more Bring dog biscuits for little Teddy when you come! Was recommended by a friend and am recommending back to the general public. You got my business for sure.

I visited PC Planet based on the positive reviews I read. I have to say, this company is great!…read more The gentlemen in the office are professional, courteous, and very thorough. Everything they did was explained to me in detail along with the cost, which was certainly reasonable. I highly recommend this place for your computer problems and/or sales. Pamela

I never really bother with the sales staff on most things when going to a Best Buy as I usually…read moreknow what I want and do a bit of research on their website beforehand. In this case I needed a new cell phone charger cable as mine was frayed and their own generic brand for Androids work just fine, and at a much cheaper price point compared to T-Mobile or Verizon's store price. This location serves it's purpose as long as you know what you need.

Good luck calling to speak to someone. I've been trying to call for over thirty minutes ‍read more