Lost the Amazon packages I returned. When I asked Lebron he said he couldn't help me, that there…read morewas nothing he could do. He then swore to me that no Amazon return gets a tracking number. Absolutely false. I returned an item to Amazon on 14 Dec 25 and it had a tracking number. They screwed up and now they want to blame someone else. No accountability and crappy customer service. Do not trust this store and do not trust the employees.

I went there with my box of 4 shocks off my truck weighted at 62 pounds paid 160 for shipping. All…read morefor the factory to email that they only received 3 they sent me a picture of my box and they was a huge hole on the side of the box must of been mishandling the package because how does that even happen. I went to make a claim with UPS off $800 they gave me a $100 which doesn't even cover the cost of a new shock, I called the store today and spoke with one of their managers who told me she was going to speak with someone and she would call me back in 10minutes and 30 minutes went by with no response from them so I called the store back just to find out the manager I spoke with left after the call which is crazy!!

Date: 01/12/2022 To:…read moreJohn Stankey (CEO), Angela Santone (ExVP HR) Reference: Excellent Customer Service and Professionalism Please make note that the following AT&T Store Associates (4405 SW College Rd, Ocala, FL 34474) needs to be commended on their excellent people handling skills in providing me and my Service Canine Rio (aka: RioTheBorzoi) with the best Post-COVID cellular retail experience. If your company has an award available for this team has shown me the high quality of problem solving techniques, clear communications and personal due diligence in rectifying all my transportation needs. Bianca Mike  It is this customer involvement that makes your organization a leader in the industry. "Store of the Month". I would like to especially recommend that they receive special recognition for their merit during these times of corporate recovery. I find that the foundation of AT&T success is directly attributed to this kind of leadership performance.  I now know why your organization has the reputation as an industry leader and the relentless pursuit of perfection Cheers! Frank B

Customer service has been consistently horrible at this location. I have gone there to transfer…read moreservice because they would match a competitor and had so many hassles as they kept messing up every so for month and had to manually fix it, was not into helping or servicing people overall, knowledge overall was very poor and the coverage of service areas are very poor. AT&T is definitely not a service provider for those that need a wide service area as their coverage regardless of what they say and the map that shows the coverage areas say because when you actually get their service, it will be spotty in the areas where you think should have no issues with service. We are paying a little less than Verizon but had we known what we know now, we would pay the higher price for being able to have strong frequency in our own house and the ability to use the phone everywhere other than remote areas. Plus their customer service is the worse ever!

They've always been very friendly and honest with me. I had a chip on my iPhone 4 face & explained…read morehow (and why) it'd be so expensive to repair over a tiny chip in the front glass. Behind the glass is the digitizer and its a fairly labor intensive repair. The case covers it up anyway! I'll be back when I really mess it up.

In the past I wouldve given this place five stars. they used to give me excellent, quick service…read moreand good prices. recently I had an issue where I had a phone with a charger port that needed a replacement. he replace the charger port on the phone and the phone still did not turn on... I did not blame him for it although he initially told me that was what was wrong with it. he proceeded to say that I now need a new battery.. we replaced the battery and the phone began to work but after a couple minutes it would just continually reboot itself. he unprofessionally gave me his home address to drop the phone off so that he could look at it and repair it overnight he told me that it would be ready the next day but never gave me a time I called him to find out the next day what time would I be able to pick it up because I had to work that day. when I called him to ask him what time it would be ready he told me to stop calling him so much, but when he has my property in my possession which i am paying to be repaired, i believe i have the right to know when itll be repaired.. not only because of my work schedule but also because i am without a phone. I am currently 23 I have brought more than 6 different iphones for him to repair since I was 17 and this is the absolute worst experience I've ever had and I will most definitely never go back there. I would much rather spend more money to get my phone fixed then to pay a cheaper price and be disrespected.

Great service from the moment I called the store to inquire about replacing the battery in my car…read more When I arrived, Andy helped me right away with the purchase of the battery I selected. He was very courteous, knowledgeable, and took the time to answer all of my questions before completing the purchase. Ashley handled the installation of the new battery, and she was just as courteous and prompt. She had the new battery installed quickly and efficiently. I couldn't be happier with my decision to choose Batteries Plus! It was a great experience from start to finish, and the price was very reasonable as well. I highly recommend this store for their excellent customer service and professionalism!

Prices were reasonable and service, including installation of a new battery, was right on the money.read more

To: James Hauslein (CEO), Maureen Laminsky (VP HR)…read moreReference: Excellent Customer Service and Professionalism Please make note that the following Sunglass Hut Store Associates (3100 SW College Rd, #178, Ocala, FL 34474) needs to be commended on their excellent people handling skills in providing me and my Service Canine Rio (aka: RioTheBorzoi) with the best Post-COVID prescription sunglass experience. If your company has an award available for this team has shown me the high quality of problem solving techniques, clear communications and personal due diligence in rectifying all my sunglass / vision needs. Ms. Saira Santamaria Ms. Alexis Rogers Ms. Robin Fontanez Shetrone It is this customer involvement that makes your organization a leader in the industry. "Employee of the Month". I would like to especially recommend that they receive special recognition for their merit during these times of world and corporate recovery. I find that the foundation of Sunglass Hut success is directly attributed to this kind of leadership performance. I now know why your organization has the reputation as an industry leader and the relentless pursuit of perfection Cheers! FrankB & RioTheBorzoi

Wow! Sun 07/26/2026 12:00 noon. We just had an odd experience at this location. Sunday at opening,…read morewe were the first ones in the store. The girl was very knowledgeable and was helping us when someone else came. She excused herself to help them, which was OK as we were looking, but then as more people started coming in the store, she was not coming back to help us.. at the point where there were four other customers besides us in the store, my husband asked her to come back and help us and with an attitude she said that there were other people in the store to help. We told her that we were there first and her reply was well. I can't ignore everyone else.. we replied well you're ignoring us and we were here first at that point she told us to get out of the store and to come back when someone else was there. I don't see any situation where that would be acceptable for an employee to tell customers to get out of the store.. we will be contacting corporate

The best at packing and shipping all types of items. Important packages and gifts have always…read morearrived on time!

I have used the shipping services of Pak Mail (#343) in Ocala, FL several times over the last 4yrs…read more& this store has consistently provided superior service. Donald is always very timely with replies, quotes for shipping my fragile antiques are always reasonable, receipts are emailed rather quickly, my items are ALWAYS packed with the utmost care & I am always super pleased when opening my shipments. This store is one of the BEST shippers I've used in the USA.

I went into Kohl's Ocala this morning and I was very glad that I did. It's been a number of years…read moresince I've been in Kohl's and I'm really not sure why. The only answer I can come up with is the parking lot and location but now since I'm utilizing the gym in this area more frequently I made my way over to check it out! The parking lot is fantastic and there is a beautiful Sephora located inside. There is a decent variety of options for everything you may want. I was looking at the athletic wear. I even had spoken to a sales associate about an item I had found wondering if there was another available and she was very willing to look for me and even looked on the computer which I thought was very kind and thorough. There was a clearance rack wear I found some fabulous discounts and there were other sales going on. Some of the original prices may be on the higher side but if you know how to shop Kohl's I think that you can do very well. There are always discounts, Kohl's cash, 15 percent off senior day on Wednesdays,15 percent off military and veterans on Mondays ! Stop in a check it out. I actually hope that this store gets a little busier, too many stores are closing and today I was pleasantly surprised! I promise to take pictures the next time I drop in ! Address: 4465 SW 40th Avenue Ocala Florida 34474 Phone : (352)291-0004 Hours: Monday 9AM-9PM Tuesday 9AM-9PM Wednesday 9AM-9PM Thursday 9AM-9PM Friday 9AM-9PM Saturday 9AM-9PM Sunday 9AM-8PM Amenities: Wheelchair accessible *** Amazon returns outpost *** Bike Parking *** Buy online pickup No dogs WiFi enabled

I visited to return an item I purchased online because it was missing a piece. When I went to the…read morecashier in the front of the store, she referred me to the back of the store, where customer service was located. I was annoyed but fine. There was someone in front of me being assisted and I did not wait long. The staff member was very friendly, quick, and personable. The transaction took maybe 5 minutes. I then decided to browse the store since I was given Kohl's cash as part of my refund. I did not see anything I really needed though. The store was actually pretty big in size. Everything was laid out on the same floor and somewhat easy to maneuver. I went through so many departments. I think I browsed through all departments except for the children's sections. The clearance items were scattered in different places so if you were looking for a specific clearance or sale sign, you would be out of luck. The store was tidy for the most part and clean. It was also nice because there were barely any shoppers, which I definitely prefer. I wound up leaving after looking through everything because ya know, budgeting!

Very smart and respectful crew. Both my jewelry and my preferences and as a general human being…read more They offered to put my piece on commission and gave me great advice. It's a small store with a big heart. I'd love to shop there more and recommend it to anyone who (like me) avoids the "car sales" buying experience of Zales and the like. They will treat you right!