My phone was locked and Verizon couldn't help me. They suggested CPR CellPhone Repair on Harmony…read more Tyler was extremely patient and knowledgeable. He figured out how to reset the phone and luckily nearly all my data was saved. I'm very appreciative of Tyler. He did an excellent job. Kudos to Tyler!!!

Came in with my broken phone screen. They had to order parts so took a week for those to come in…read more You will need to pay half up front if they dont have the needed parts. They did a good job fixing my phone. They did let me know of some other things that were wrong inside but i opted to not worry about it. Staff was friendly and knowledgable. Once they got the part, they called me to let me know it was in. I brought my phone in an it took 2 hours to get my phone done. So quick service. Only reason for 4 stars is that price seemed a little high

I'm not sure why the bad ratings. I went in and had a wonderful experience. Austin helped me…read moreupgrade my phone from a 12 to a 16. He brought up other perks I could buy into like the Apple Watch, iPad or streaming services deal. Once I decided it was best for me to decline there was no push after and he said I could always call to add on. I never felt upsold on anything I truly felt like they helped in every way they could. My phone took about 45 minutes to update but they did their best to speed up the process as this is kinda out of their hands. Everyone in the store was friendly and I reccommend this one if you're in Loveland

We were pulled into an 'upgrade your plan and phones' pitch for Verizon at a local home show. Three…read moreof our upgrades went through with minimal issues. The fourth phone upgrade was offered as an even trade (only paying for the taxes and upgrade fee), but it had to be ordered for pick-up at the local Cellular Sales office since they did not have any more of the phones available at the show. We got to the store, and no phone was on order, but they could put one on order for pickup in two days. Two days later, the phone was available, but the deal changed to having to pay an extra $200 'down payment'. We went through three levels of Cellular Sales personnel with a final 'we cannot honor the earlier deal'. It all appeared to be a bait and switch. Final note: complete any deals with the original cellular sales team that made the offer. Different teams or stores seem to have different deals, and will not honor "someone else's deal".

Great service! Very efficient and friendly staff. Evan was great! Super helpful guy especially for…read moreus Gen X people who are technologically deficient. He made our 5 line transfer from 4 different carriers happen and had an amazing attitude the entire time. We will be happily returning customers and shame on you Patrick.

Chris best I've had in 10 years dealing with Verizon Cellular Plusread more

The associate Q was very supportive and helpful, quick and honest. There were some customers that…read morecame in with an attitude while Q was working with me. He handled the customers very well than continued with my services. I highly recommend Q if your going in there for the first time! god Bless Brother!

This is my second interaction with Chad at the store, and both times I have been extremely…read moreimpressed by his knowledge, professionalism, and personality. He quickly assessed my request, offered two solutions, then walked me through the steps to activate the solution. He is a superior worker and credit to the company. I can't think of a better customer experience.

I went to CPR to get my Mac's screen replaced after (I thought) extensively vetting it and deciding…read morethat it was my best local option. The pros: The staff is all incredibly nice! Seriously a great customer service experience. But, well, I didn't go to CPR to hang out with nice people, I went to get my screen replaced. When I first came in, I was quoted a specific turnaround time, and I decided to stick with CPR because, even though that turnaround time wasn't ideal, it was workable. Given that the broken device was my Mac, which I use for work as a freelancer, every day I had to wait for the repair cost me money, but I understand that repairs take time. Unfortunately, the promised date came and went, and my device wasn't fixed. I gave it an extra two days, then checked in again--and my device still wasn't fixed. When it was finally ready, I dropped everything to pick it up, then drove home to test it...and it wouldn't work. It turned out that they had messed up while reassembling it, and I had to take it back in to fix their mistake--but the tech was heading out for the day, so I had to wait until the tech came back in the next day. Another day of lost work. On top of that, due to CPR Loveland's location in Centerra, there's an additional tax on all purchases that really adds up on costly repairs like, say, a Mac screen repair. In fairness, this is noted on a small flyer in the store, but I would definitely have appreciated it if it had been noted during my initial quote, because it really adds up! In sum: Absolutely nothing against the folks at CPR personally. But if you're looking for timely, effective, affordable work from a store with clear communication, this might not be the place for you.

I had an M1 iPad repaired here and the experience wasn't good. They took a week to repair it since…read morethey had to order the charging port. However, when I told them to test the device, it failed to charge twice. The manager had to come in and show that the device could charge. One day later, I try to plug it into the dock and nothing. Seems that they repaired the charging port enough to take charge but not send data. While they haven't done terribly, I am disappointed in their service and will look to other competitors.

Excellent service, help and advice from Shemsa!…read more Had problems with my and my wife's phone. Within minutes she diagnosed the problems. Fixed the problems. And when I asked for a better plan to suit our needs, she was able explain the services available. Shemsa was a life saver! I would recommend coming to this Verizon store for your needs. They worked out better than the Verizon tech support I received yesterday.

If i could give a negative I would. If you do business with…read moreverizon make sure it's a verizon store and not victra. The customer service is non existent. They won't allow returns and the corporate number and email is unresponsive. If you call a victra store it goes to an off shore call center, which claims they will have the store call back. I have never gotten a call back.