Excellent service, help and advice from Shemsa!…read more Had problems with my and my wife's phone. Within minutes she diagnosed the problems. Fixed the problems. And when I asked for a better plan to suit our needs, she was able explain the services available. Shemsa was a life saver! I would recommend coming to this Verizon store for your needs. They worked out better than the Verizon tech support I received yesterday.

If i could give a negative I would. If you do business with…read moreverizon make sure it's a verizon store and not victra. The customer service is non existent. They won't allow returns and the corporate number and email is unresponsive. If you call a victra store it goes to an off shore call center, which claims they will have the store call back. I have never gotten a call back.

Jamal was incredibly kind, personable, and an ethical salesman which is a rarity. I felt he was…read moretruly trying to help me get the best deal and he went the extra mile. He runs a good shop.

Cayden was very helpful and knowledgeable when came in with three generations on a family plan.read more

My phone broke while I was in Chicago on a Monday night with my flight at 8 am Tuesday so I…read moretraveled back to Foco without a phone and went to the first Verizon store I knew of. Will was helping me and he was horrible I explained my situation multiple times and it took almost two hours to get a new phone with him constantly trying to upsell me (my battery crapped out and my phone that broke was only one year old and 8 days outside of my one year warranty) he kept telling me about promos and I kept politely declining because I just needed a working phone after traveling. Turns out even though I declined promos like a Netflix and HBO combo I still got charged for them, he didn't listen to a word I said and was just trying to make money. Very disappointed I'll be continuing to go to the Verizon store off of college ave they have never disappointed me there and Will at this location doesn't care about what the customer wants, he just wants to make commission.

DO NOT GO TO THIS STORE!!! They charged us $$ and refused to refund after THEIR ERROR!!! If I could…read moregive this store no stars I would. We went to set up Verizon internet with them. They connected our internet to some random number that then was connected to someone else's account. When we went to try to fix it we were told we could only make changes through the corporate verizon store. Went to corporate Verizon store and they told us this store had never actually set up the equipment they gave us and that we had to go cancel our order through this location since they had messed it up so badly. After not actually helping us set up anything we were told they could not refund us our set up fee. After spending multiple hours here trying to figure out the mess they created, we we not refunded any money and were given the run around by multiple employee the manager being worst of all. DO NOT GO TO THIS STORE!!!!

We went in for an upgrade for an iPhone and the sales person selected multiple accessories truly…read morewithout stating the price of anything. We had little experience with buying a new phone, and they were very nice except for that. When we came back an hour later everything was already on the phone, again without any prices being stated until a very expensive bill came back later. We ended up calling and getting it refunded, but it is weird and they seemed very irritated. We were never given a box for the case and they said for that reason it couldn't be refunded, but it worked out. In the future I think it would be valuable to at least ask the customer if they are interested in adding additional things for the phone instead of just doing it without disclosing any prices. Especially in an area with a lot of young adults needing help.

Colter P. did a super job today sorting out the issues I was having with my phone. He was…read morepersonable, knowledgeable and didn't condescend to me as a senior citizen. Great customer service!

The location on Lemay is owned by a 3rd party company, not great for a lot unless you wanna buy a…read morephone they have in stock. I had better luck at the store at the Foothills mall.

My mom and I were in the Verizon Council Tree address on 2/22/25 and was helped by Sierra. She was…read moreamazing! She helped us with some issues my mom was having with her phone and provided excellent customer service and support!

I'm not sure why the bad ratings. I went in and had a wonderful experience. Austin helped me…read moreupgrade my phone from a 12 to a 16. He brought up other perks I could buy into like the Apple Watch, iPad or streaming services deal. Once I decided it was best for me to decline there was no push after and he said I could always call to add on. I never felt upsold on anything I truly felt like they helped in every way they could. My phone took about 45 minutes to update but they did their best to speed up the process as this is kinda out of their hands. Everyone in the store was friendly and I reccommend this one if you're in Loveland

We were pulled into an 'upgrade your plan and phones' pitch for Verizon at a local home show. Three…read moreof our upgrades went through with minimal issues. The fourth phone upgrade was offered as an even trade (only paying for the taxes and upgrade fee), but it had to be ordered for pick-up at the local Cellular Sales office since they did not have any more of the phones available at the show. We got to the store, and no phone was on order, but they could put one on order for pickup in two days. Two days later, the phone was available, but the deal changed to having to pay an extra $200 'down payment'. We went through three levels of Cellular Sales personnel with a final 'we cannot honor the earlier deal'. It all appeared to be a bait and switch. Final note: complete any deals with the original cellular sales team that made the offer. Different teams or stores seem to have different deals, and will not honor "someone else's deal".

I switched from att to T Mobile. Very happy that I did. Great service and not nearly as many…read moredropped calls.

Not a good start. Got here shortly after opening. Employee started helping me but we needed to…read moremake a change to our user account. He asked if he could help another gentleman in the meantime. I said sure. That was about 20 minutes ago. Not a single chair in the store so I'm sitting on the floor leaning against the wall waiting. Not easy for a 72 year old. Will update review when I get helped.

I went to CPR to get my Mac's screen replaced after (I thought) extensively vetting it and deciding…read morethat it was my best local option. The pros: The staff is all incredibly nice! Seriously a great customer service experience. But, well, I didn't go to CPR to hang out with nice people, I went to get my screen replaced. When I first came in, I was quoted a specific turnaround time, and I decided to stick with CPR because, even though that turnaround time wasn't ideal, it was workable. Given that the broken device was my Mac, which I use for work as a freelancer, every day I had to wait for the repair cost me money, but I understand that repairs take time. Unfortunately, the promised date came and went, and my device wasn't fixed. I gave it an extra two days, then checked in again--and my device still wasn't fixed. When it was finally ready, I dropped everything to pick it up, then drove home to test it...and it wouldn't work. It turned out that they had messed up while reassembling it, and I had to take it back in to fix their mistake--but the tech was heading out for the day, so I had to wait until the tech came back in the next day. Another day of lost work. On top of that, due to CPR Loveland's location in Centerra, there's an additional tax on all purchases that really adds up on costly repairs like, say, a Mac screen repair. In fairness, this is noted on a small flyer in the store, but I would definitely have appreciated it if it had been noted during my initial quote, because it really adds up! In sum: Absolutely nothing against the folks at CPR personally. But if you're looking for timely, effective, affordable work from a store with clear communication, this might not be the place for you.

I had an M1 iPad repaired here and the experience wasn't good. They took a week to repair it since…read morethey had to order the charging port. However, when I told them to test the device, it failed to charge twice. The manager had to come in and show that the device could charge. One day later, I try to plug it into the dock and nothing. Seems that they repaired the charging port enough to take charge but not send data. While they haven't done terribly, I am disappointed in their service and will look to other competitors.