TLDR - If there is an after sale issue, they're rude and they don't honor their printed warranty…read more Let me preface this with I've had most iPhones since the iPhone 4. Between myself and my family, we've probably had around 20 iPhones over the years so we're well versed in the normal wear and tear the factory iPhone can handle and we've never had any sort of cracked screen or anything that would not us to trade in for full trade-in value when upgrading. So that changed this weekend and my wife was in a car accident and in the process, her phone hit screen first on the asphalt and completely shattered. We obviously had to get it replaced so I checked around pricing and reviews. Based on everything I saw, Mr Fix was a great choice for the repair although a little pricier than the other local repair options . I went up to the kiosk on a Sunday afternoon and the technician wasn't very busy and he was courteous while helping me pick out the upgraded screen. He said he'd have it completed in about 35 to 45 minutes and I'd have it before the mall closes. Perfect! All of that happened and I paid in full he had me take a picture of the 60-day warranty for faulty or defective products. Screen was working great! Fast forward to Wednesday. My wife, as she does daily, put her phone in her purse/backpack. She got in the car and put her lil backpack(it's a mini Wolfpak if you know what that is)in the floorboard and we drove to a friends house. When we arrived, she pulled her phone out and there was a bright green line horizontally up the right side of the screen. Everything I read since I was there for the entire ride I know there was no drop or knocks, is it's likely either a loose connection or a faulty screen. This happened after the mall closed so we took it back to the kiosk the following day, four days after the install. I walked up while the same tech was finishing with a customer so I waited my turn. When i went to talk to him he immediately recognized me but when i went to show him my wife's phone, he immediately changed face. Went straight to saying we must have dropped it without even holding the phone or getting close enough to notice any damage(which there is none). There was even a brand new screen protector I put on right after the install and it is still in perfect condition as I'm trying to show him the phone. He insisted on not honoring the warranty so I had no choice but to leave. We went straight to another local business that does the same repairs and the techs there bit agreed after looking at the phone that it was a faulty screen. I'm filing a dispute with my CC company but I'd like others to know that this isn't the best option in the area. You'll overpay for the product and service and if there is any issue, you will be brushed off and not given the time of day.

I had a broken iPhone repair that needed to be fixed quickly. I took it to the repair kiosk in…read moreColumbiana Mall and Mr. Fix replaced the screen within an hour. When I got home later that day I noticed a potential issue wrt an apparently defective portion of the screen. I took it back to the repair facility and was told that it was a problem with my silicone phone case. I swapped the case and used the phone for the next six weeks. Then the new screen physically fell out of the phone so I took it back once again. He continued to blame the case and told me that the case forced the screen away from the phone body. I disagree and cannot see how that was really possible. About six hours later, half of my new screen developed jumping vertical stripes. The repair facility told me that he would need to replace the screen again and would charge me full price because he said that I must have dropped the phone. It was working fine 15 minutes prior to that and stayed in my pants pocket. No phone drop had occurred. When the phone was opened for the replacement screen installation, two brackets designed to hold the phone components were missing even though the screws were still in place. He did not honor the warranty and I refused to let him replace the screen at full price for the second time. I located an alternate repair site nearby and they replaced the screen quickly and at a cost of approximately 25% less. In summary, high price, improper repair method, and refusal to honor his warranty indicates improper repairs as well as very poor customer service. I cannot recommend this individual for any important repair.

I had a Chromebook that had a couple of keys sticking. It is a fairly new Chromebook and was…read moresupposedly under warranty at Best Buy. I was told there that the particular warranty I had did not cover cost for repair. Thenj tried to sell me a different warranty ($40 more). I was upset b/c I thought the $300 spent on a warranty was worth it. I have a warranty but it doesn't really cover everything. One of the Geek Squad members told me about Mr. PC. If they were kind enough to refer me to another company, it was worth a shot. I wasn't disappointed. Didn't cost as much as I had feared. Took a little longer than I anticipated but parts had to be ordered. With tariffs in place, took a while to get to them. CB works absolutely fine now. I do recommend this company.

Spent almost $200 to get my phone fixed and 2 weeks later had same issue and they did not honor…read morewarranty. They made up an excuse saying it was my fault again and wanted another $120. Horrible waste of time and money!! Do Not waste your money getting any electronics fixed here! Rip Off 1000%. Customer service is horrible. Told me I needed to wait in the car because they don't have a waiting area.

Gil in the printer department was super helpful and got us in and out and our printing/copying…read moreneeds done. Overall store was clean associates were very helpful and had us in and out in a flash. Great value for the many pages we needed to get ordered today

Customer service was extremely poor. No one greeted our family when we entered or left the store…read moreand there were no other customers in the store. The employees literally walked by us without acknowledging our presence in the store. The employee in the Printing department was frowning even before I approached her with a question and offered NO additional assistance while I attempted to use the self-service print option. She left and the other two employees who replaced her never acknowledged me or offered assistance. I was unable to complete my project and left. Upon leaving the store, the cashier by the door was on a tablet and never acknowledged any of us. I understand why there are low reviews for this location on various sites. Extremely disappointed. It is apparent good customer service is not prioritized.

I was stuck in ross parking lot because my car wouldn't start, i called and the worker Brandon came…read morein less than two minutes and helped.great guy

I went to fix my phone here 2 times and the first time my phone fell the whole screen popped off…read moreand won't work. I went back and paid $100 more to get it fix again and I dropped it off my desk and the screen popped off again. Don't come to fix your phone here is basically a big scam

Mama says yes! This place is clean, the folks are kind and knowledgeable, and the service is…read moregreat. My daughter's phone looks amazing. They are invested in the quality of their work. I had a good time just laughing with the staff. If you love your phone, go here.

From the owner: LifeLine provides the highest quality parts and service for any device repair. Located in Columbia,…read moreall of our technicians are experts at cell phone, tablet, computer, drone repair, and select micro soldering. We service many brands, including but not limited to Apple, Samsung, Google, and Motorola. If you aren't sure what is causing problems with your device, you can bring it in for a free diagnostic test. We will have your device back up and running again in no time. Also offering mail-in repairs service and a 120-day warranty on all repairs. If you experience any problems with your device within 120 days, we will fix it at no charge. Find out more information on our website, on owning your own franchise in this rapid growing industry.

This independent dealer put an adhesive inside of my iPhone 6 in an attempt to repair the screen…read more He then sold me a defective screen protector. Not even one week after he tinkled around with my phone the screen and screen protector cracked! Prior to him, I dropped that phone constantly and no screen ever shattered like that! (Especially not with a screen protector on it...rme). He stated that he never advised me the screen protector would prevent cracks, the company of the screen protector did. I advised him that the company didn't sell me the screen, he did! He refused to repair it, I didn't even ask for a refund and of course he didn't offer one. HE became very combative! I asked him why was he mad? He wasn't jipped and didn't lose money?? As a solution, he gave me a business card to call HIM. As I pressed further he advised me to search online for the company website!!!

Worst experience ever. They replaced a screen and it was coming loose and they wouldn't warranty…read moretheir work. Wanted to charge for a second replacement. This company is unethical as they also flat out lied about the sequence of events until I showed them documentation proving their lies. Seriously thought about filing a lawsuit. Angriest I've ever been about a customer service experience. TERRIBLE!!!

Firstly, SHOUTOUT DEMARCO!!! He helped us by telling us exactly what to do with our new phones, and…read morewas LEAGUES above the Lexington service.

You will have better service calling Verizon customer service rather than going into this store…read more There was a guy that "assisted" me with poor service as he walked away with the nastiest attitude telling me to call *611. Olympia was not empathetic at all after sending me home with the wrong internet box which I was charged for and false advertising, no accountability at all. I also didn't receive no refund from the store as far as the return fee. Will not be returning here for service again! A sincere apology for the service and the fees would have went a long way.