TLDR - If there is an after sale issue, they're rude and they don't honor their printed warranty. Let me preface this with I've had most iPhones since the iPhone 4. Between myself and my family, we've probably had around 20 iPhones over the years so we're well versed in the normal wear and tear the factory iPhone can handle and we've never had any sort of cracked screen or anything that would not us to trade in for full trade-in value when upgrading. So that changed this weekend and my wife was in a car accident and in the process, her phone hit screen first on the asphalt and completely shattered. We obviously had to get it replaced so I checked around pricing and reviews. Based on everything I saw, Mr Fix was a great choice for the repair although a little pricier than the other local repair options . I went up to the kiosk on a Sunday afternoon and the technician wasn't very busy and he was courteous while helping me pick out the upgraded screen. He said he'd have it completed in about 35 to 45 minutes and I'd have it before the mall closes. Perfect! All of that happened and I paid in full he had me take a picture of the 60-day warranty for faulty or defective products. Screen was working great! Fast forward to Wednesday. My wife, as she does daily, put her phone in her purse/backpack. She got in the car and put her lil backpack(it's a mini Wolfpak if you know what that is)in the floorboard and we drove to a friends house. When we arrived, she pulled her phone out and there was a bright green line horizontally up the right side of the screen. Everything I read since I was there for the entire ride I know there was no drop or knocks, is it's likely either a loose connection or a faulty screen. This happened after the mall closed so we took it back to the kiosk the following day, four days after the install. I walked up while the same tech was finishing with a customer so I waited my turn. When i went to talk to him he immediately recognized me but when i went to show him my wife's phone, he immediately changed face. Went straight to saying we must have dropped it without even holding the phone or getting close enough to notice any damage(which there is none). There was even a brand new screen protector I put on right after the install and it is still in perfect condition as I'm trying to show him the phone. He insisted on not honoring the warranty so I had no choice but to leave. We went straight to another local business that does the same repairs and the techs there bit agreed after looking at the phone that it was a faulty screen. I'm filing a dispute with my CC company but I'd like others to know that this isn't the best option in the area. You'll overpay for the product and service and if there is any issue, you will be brushed off and not given the time of day. read more

Mr Fix - iPhone & iPad Repair - Cell phone showing no damage with green line on the faulty screen. - Mobile Phone Repair Near Me - Columbia, South Carolina

I had a broken iPhone repair that needed to be fixed quickly. I took it to the repair kiosk in Columbiana Mall and Mr. Fix replaced the screen within an hour. When I got home later that day I noticed a potential issue wrt an apparently defective portion of the screen. I took it back to the repair facility and was told that it was a problem with my silicone phone case. I swapped the case and used the phone for the next six weeks. Then the new screen physically fell out of the phone so I took it back once again. He continued to blame the case and told me that the case forced the screen away from the phone body. I disagree and cannot see how that was really possible. About six hours later, half of my new screen developed jumping vertical stripes. The repair facility told me that he would need to replace the screen again and would charge me full price because he said that I must have dropped the phone. It was working fine 15 minutes prior to that and stayed in my pants pocket. No phone drop had occurred. When the phone was opened for the replacement screen installation, two brackets designed to hold the phone components were missing even though the screws were still in place. He did not honor the warranty and I refused to let him replace the screen at full price for the second time. I located an alternate repair site nearby and they replaced the screen quickly and at a cost of approximately 25% less. In summary, high price, improper repair method, and refusal to honor his warranty indicates improper repairs as well as very poor customer service. I cannot recommend this individual for any important repair. read more

Very friendly honest, always go here no problem whatsoever. Great quality service. Great warranty and climate once no problem fix it in 30 minutes but it has to be defected parts only not physical damage read more

My iPhone 14 Pro Max dropped in water Sunday night, I took it to this business on Monday and advise him of what happened. The owner told me he would be able to fix it within one hour. I picked my phone up and it appeared to be working, but that quickly change within the hour. My phone started to glitch, freeze, the temperature alert kept coming on even though the phone was not hot (unable to use my phone when this happened), and then finally that night it stopped working. My phone would only stay on for two minutes, the screen would turn pink, and it would restart itself, and it kept doing this because it was broke. I took my phone back to the company the next day because he has a policy that states if there's any issues with his repairing of your item that he would fix it. I told him what was happening and he told me that I need to update my phone. I politely told him I cannot update my phone because the phone doesn't stay on past two minutes so he took my phone and said he would look at it and to come back in 45 minutes. I came back over that time frame and my phone was completely apart, the motherboard was in his hand (damaged), and he then told me theres an issue with my motherboard system. He said he was speaking to another technician somewhere else, and they both agreed that it cannot be repaired because of that issue. So I then asked him for refund because he couldn't fix the issue as to why I brought him the phone. He then told me that he repaired my screen and that's why he charged me $300. I told him there was no screen issue, the phone was broken due to it being dropped in water, so that's why it wouldn't come on and that I told him this when I brought him the phone. I also reiterated I did not bring my phone to you for a cracked screen, it was for the water damage which you were aware of. He refused to give me a refund and the phone is broke. I then went to a authorize phone store to buy a new phone and they looked at my old phone and they also saw how this phone was not even repairable due to it being a motherboard issue and he knew that when he opened it. They also advised that he put on a screen that does not fit to my phone, and you could see the difference because it's smaller than my screen. Unfortunately I paid cash so I can't dispute with my bank. He is a fraud!! Do not go to him for serious issues, he is not reputable. read more

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I have used Mr Fix in the past and had no complaints. Recently I scheduled an appt on his website for 1200. I arrived at 11:45 and waited until 12:30. He never showed up. I did not receive a phone call or text advising he would not be there. read more

Do not recommend. Not satisfied with service. thanks a lot for fixing the issue and giving me another one. I HIGHLY would not recommend coming here. read more

the technician repk my grandson's iPad screen crooked which made the power button inaccessible. When I took the iPad back to him he said that the line that now appears on the screen is my 6 yr old grandson fault. Tried to upcharge me to fix the issue he caused. Now claims a lcd part is needed and he has to order it. Bad service and bad customer service read more