Lindsay was amazing. My mom's phone was acting crazy, and she wasn't able to use it with all the…read morepopups continually telling her the memory was full or her phone had been infected, even while trying to look at photos. I did a factory reset and nothing worked. We took it to CPR and Lindsay knew almost immediately what was wrong. She removed 2 innocent looking apps (Adobe reader was one of them) and the phone was as good as new! It saved my mom from buying a new phone, which she was about to do. Thanks Lindsay!

Cell phone would charge. Technician diagnosed in less than a minute . Cleaned the charging port and…read moreplugged it in . Works awesome . He was fast and efficient. Highly recommend CPR!

TLDR - If there is an after sale issue, they're rude and they don't honor their printed warranty…read more Let me preface this with I've had most iPhones since the iPhone 4. Between myself and my family, we've probably had around 20 iPhones over the years so we're well versed in the normal wear and tear the factory iPhone can handle and we've never had any sort of cracked screen or anything that would not us to trade in for full trade-in value when upgrading. So that changed this weekend and my wife was in a car accident and in the process, her phone hit screen first on the asphalt and completely shattered. We obviously had to get it replaced so I checked around pricing and reviews. Based on everything I saw, Mr Fix was a great choice for the repair although a little pricier than the other local repair options . I went up to the kiosk on a Sunday afternoon and the technician wasn't very busy and he was courteous while helping me pick out the upgraded screen. He said he'd have it completed in about 35 to 45 minutes and I'd have it before the mall closes. Perfect! All of that happened and I paid in full he had me take a picture of the 60-day warranty for faulty or defective products. Screen was working great! Fast forward to Wednesday. My wife, as she does daily, put her phone in her purse/backpack. She got in the car and put her lil backpack(it's a mini Wolfpak if you know what that is)in the floorboard and we drove to a friends house. When we arrived, she pulled her phone out and there was a bright green line horizontally up the right side of the screen. Everything I read since I was there for the entire ride I know there was no drop or knocks, is it's likely either a loose connection or a faulty screen. This happened after the mall closed so we took it back to the kiosk the following day, four days after the install. I walked up while the same tech was finishing with a customer so I waited my turn. When i went to talk to him he immediately recognized me but when i went to show him my wife's phone, he immediately changed face. Went straight to saying we must have dropped it without even holding the phone or getting close enough to notice any damage(which there is none). There was even a brand new screen protector I put on right after the install and it is still in perfect condition as I'm trying to show him the phone. He insisted on not honoring the warranty so I had no choice but to leave. We went straight to another local business that does the same repairs and the techs there bit agreed after looking at the phone that it was a faulty screen. I'm filing a dispute with my CC company but I'd like others to know that this isn't the best option in the area. You'll overpay for the product and service and if there is any issue, you will be brushed off and not given the time of day.

Very friendly honest, always go here no problem whatsoever. Great quality service. Great warranty…read moreand climate once no problem fix it in 30 minutes but it has to be defected parts only not physical damage

I had a Chromebook that had a couple of keys sticking. It is a fairly new Chromebook and was…read moresupposedly under warranty at Best Buy. I was told there that the particular warranty I had did not cover cost for repair. Thenj tried to sell me a different warranty ($40 more). I was upset b/c I thought the $300 spent on a warranty was worth it. I have a warranty but it doesn't really cover everything. One of the Geek Squad members told me about Mr. PC. If they were kind enough to refer me to another company, it was worth a shot. I wasn't disappointed. Didn't cost as much as I had feared. Took a little longer than I anticipated but parts had to be ordered. With tariffs in place, took a while to get to them. CB works absolutely fine now. I do recommend this company.

Spent almost $200 to get my phone fixed and 2 weeks later had same issue and they did not honor…read morewarranty. They made up an excuse saying it was my fault again and wanted another $120. Horrible waste of time and money!! Do Not waste your money getting any electronics fixed here! Rip Off 1000%. Customer service is horrible. Told me I needed to wait in the car because they don't have a waiting area.

Gil in the printer department was super helpful and got us in and out and our printing/copying…read moreneeds done. Overall store was clean associates were very helpful and had us in and out in a flash. Great value for the many pages we needed to get ordered today

Customer service was extremely poor. No one greeted our family when we entered or left the store…read moreand there were no other customers in the store. The employees literally walked by us without acknowledging our presence in the store. The employee in the Printing department was frowning even before I approached her with a question and offered NO additional assistance while I attempted to use the self-service print option. She left and the other two employees who replaced her never acknowledged me or offered assistance. I was unable to complete my project and left. Upon leaving the store, the cashier by the door was on a tablet and never acknowledged any of us. I understand why there are low reviews for this location on various sites. Extremely disappointed. It is apparent good customer service is not prioritized.

I went to fix my phone here 2 times and the first time my phone fell the whole screen popped off…read moreand won't work. I went back and paid $100 more to get it fix again and I dropped it off my desk and the screen popped off again. Don't come to fix your phone here is basically a big scam

I borrowed my mother's car to run some errands while I was in town and relized her key fob was all…read moreout of wack. The trunk release button was locking the car and the car lock was releasing the trunk! Lucky for her I took my shortcut around traffic and passed by this Batteries Plus location. I decided to see if they could help me. Without any hesitation both gentelman working had a look at the issue. It appeared to be a teaching moment for the younger employee. They explained how it looked like the buttons had been placed back in incorrectly when the battery was replaced (I have no idea where my mom took the fob the first time, but I know it wasn't here.) The gentleman helping me kept testing and rearranging the buttons until they were all functioning properly. To my surprise they didn't even charge me! I truly appreciated the stellar customer service. He even answered some questions avout cell phone chargers while he was helping me. I highly recommend this Batteries Plus location!

Got my phone fixed here thought that my screen was acting a little bit weird And then about a month…read morelater my screen became detached from my phone. I went back and the employee there told me that it would cost $100 for him to fix his mistake which after reading the reviews I will not be taking my phone back. also The employee refused to refund me. I had my phone fixed elsewhere and the technician said that there was multiple screws missing from my phone and also as you can see in the picture the blue plastic is not supposed to be there, it is supposed to be taken out. this is really sloppy workmanship. I will be filing a formal complaint with the mall

Firstly, SHOUTOUT DEMARCO!!! He helped us by telling us exactly what to do with our new phones, and…read morewas LEAGUES above the Lexington service.

You will have better service calling Verizon customer service rather than going into this store…read more There was a guy that "assisted" me with poor service as he walked away with the nastiest attitude telling me to call *611. Olympia was not empathetic at all after sending me home with the wrong internet box which I was charged for and false advertising, no accountability at all. I also didn't receive no refund from the store as far as the return fee. Will not be returning here for service again! A sincere apology for the service and the fees would have went a long way.

I was already not happy about AT&T because of their pricing and bait and switch, but went to the…read morestore on Harbison because my wife and I need new phones. A rep finally approached me and asked my name and phone number for a list. I told him that I didn't want to give my phone number, but just had a few general questions. He said that if I wouldn't provide my number I would not be waited on and turned and walked away. We went straight to Best Buy, bought two phones and had them transfer the data, and will select and move my service in the next few days. Next up is switching my internet service away from AT&T.

Long story but I canceled AT&T and went to Verizon because of coverage issues where I work. ATT…read moredidn't cancel my IPad. I fought with them 3 months. The store employees helped me out. Large corporations are going to foreign companies for phone support as everyone knows. It's very frustrating. The lack of communication is horrible. Kenneth at this store pulled me through. Thanks. Even though the company is a sell out.