BEWARE!! I called the store in Brandon to see if I could just walk in without an appointment to have my cell phone screen fixed (it was cracked). I was told to come on in. I then inquired if they had the screen for my exact phone. I was told, Yeah, we got it. It will take me 20 mins to fix. I was on my way to another appt, but since this was only going to take 20 mins, I turned around and went to the store. I entered the store and met the gentleman that I spoke with on the phone and handed him my cracked phone. He wanted payment up front. I reluctantly paid. I then told him I would sit in the chairs there in the store and wait for him to fix my phone. He proceeded to tell me that I could not sit in the store and wait since he would be in the back of the store. Okay, fine. So I went to sit in my car. I no sooner got in my car, he comes out to me and says he doesn't have the part there. Could I drive to the Tampa store. WHAT?!! I just paid you 140.00 to fix my phone and now you want me to drive to a Tampa store to get it fixed?! My other option was to wait for his general manager to bring him the part. I asked how long that would take. He told me later that afternoon. Keeping in mind it is 10:30 in the morning. So I told him I had errands to run and that I would be back later.
I ran my errands and called around 1:30, 2:00 to see what the situation was with the phone. The gentleman answered the phone and told me that he still hadn't received the part but that it would be around 3:30, 4:00 before I could get the phone back. I expressed my unhappiness and hung up the phone. I called the store again at some point only for it to go to voicemail, so I got proceeded to go to the store. When I arrived at 3:30, I was told he still hadn't received the part. I did get my phone back and was issued a refund. I asked to get the general manager's phone number and was refused.
I got close to home and the general manager did call me explaining it was a misunderstanding; that the part showed in the system at that store but it was never in stock. He offered a discount to make it better but by that time it was too late. It was not about the money but about my time. I had other things planned that day and I waited around to get a phone repaired that was supposed to take 20 mins. AND the fact that I was asked to drive a good 20 mins to another store to get it repaired really added fuel to the fire. Come on, do better!!! I will not be returning. read more