8/9 Visiting uBreakiFix by Asurion was a worthwhile…read moreexperience to get my phone repaired. I walked in just as a customer walked out and after I, the flood gate opened wide. The rep was very professional and cordial. The rep attempted to get my phone up and running, I was told that the mother board in my phone was corrupt. I do recall downloading an app call Eat Around Town. After a day, I noticed that my phone was acting up. I am not saying that the app corrupted my phone but at the same time, I am not counting it out. While I was there for about one and a half hour with no positive results, I was informed about every step and process that they took with a final word of "I need a new phone." At least everyone in uBreakiFix was getting along with each other and the representative control the crowd with laughter and stories. It made for a less stressful situation. I was not the only PO person who had problems with downloading apps, but I was the only one that had to get a new phone. They tried to fix it but it just did not happen.... Inspire more, Yelp more!

I brought in my Asus ROG Strix Scar 18 which was worth over 4k for repair, I come back 5 days later…read more(supposed to be 4 but they told me to go the next day) they return my laptop with a noticeable bump and a bunch of scratches on the case of my laptop. I wouldn't trust these guys with laptops or anything expensive at all. I don't think they properly handle things with care at the back because I expected my laptop to be repaired, not damaged even more.

Marlon helped my husband and I and he was extremely polite and knowledgeable! He made suggestions…read morebased on what we were looking for and made sure we were happy. He was very easy going and professional!!! We need more of Marlon in customer service! Our experience was great and fast! Thanks so much! Highly recommended!

These guys are great. Everything on my old phone was seamlessly transferred to the new one. Super…read morefriendly also. No reason to go anywhere else.

Hey so is Anthony the repair was good he replaced my screen for around $97. My guy is actually a…read moregood guy. I will definitely recommend going there. The whole process was around 30 minutes to probably less or more. I don't know exactly he found another problem in my charging port. Definitely gonna get it replaced also he clean recharging port for free. Nice guy. Definitely recommend going there.

I am very pleased with the service I received. It was late in the evening around 5:40 when I called…read moreto see if I could have my cracked screen repaired. He said sure come on over. I took the outside photo and stepped in and checked in. I was pleasantly surprised to receive a 20% off coupon on purchases. I dropped off the phone and waited in my car. 15 minutes later, repair done. I purchased a new case with my discount and left completely happy. I love it when all things run smoothly.

Had such a great experience when I came in a few weeks ago with my friend for a new phone. Larry…read morehelped me backup my old phone and walked me through the process of setting up the new phone (no easy feat since I'm the least tech savvy person you could meet). He also took a look at the plan I was on and suggested updating it to something that would better suit my needs and save me a few bucks in the process. Usually having to spend a Sunday afternoon at a phone store isn't high up on my list but Larry and the rest of the staff made it a pleasant experience. I don't live in/near RVC and only went to this Verizon location because I was in the area and desperately needed to get a new phone but based on the amazing service I'd make the trek out there for any future wireless needs!

8/10 My phone had a serious malfunction, so I tried to get…read moreit repaired on 08/09/2026. I went to the Verizon Corporate store at 246 Sunrise Hwy Rockville Centre NY. I told the rep that I need a new phone because mine broke and is beyond repair after confirmation by uBreakiFix by Asurion. The Rep wasted my time by detaining me for 3 hours and telling me that I had to get a new phone and a new phone number and he would set everything up for the next visit on 08/10/2026. When I left at closing time, no set up was complete. I returned the next day, and my associate repeated that I can only get a new phone because I can't trade my phone because it is broken. I told him that important business contacts have that number and it is very important. By the end of the visit, I am stressed, perplexed, and aggravated. Leaving with the new phone, new number and a new phone plan. What resonated deeply is that Verizon and its staff do not care about the customer, they are more focused on opportunities to drive revenue and make a sale. What should have happened was.... I walk in to buy a new phone and keep the same contract. She only put a band aid on the problem. Furthermore, the manager indicted her subordinate by telling me he was new. Solution: If you have a new employee, you verify, instruct and coach. I have been a Verizon customer since 2001 for Verizon home service and mobile service in 2005. As a loyal customer and faithful to Verizon I experience great loss and including time that I cannot recapture. Dealing with this loss I had to return to the store 08/15 due to Verizon's return policy. I spoke with the manager on duty. Explaining to her what happened and that I cannot use this phone because of the new line has nothing to do with my business contacts and no one has the number. She says, yes, you can use the phone, and she switched my main phone (older model) to the brand-new phone and swapped the cell numbers so that the new cell number is on the older module. I also suffered wasted attempts on the phone trying to speak to customer support but all they did was generate a report. I spoke with a "Customer Champion" on 08/19/26 @ 9:13 AM. She promised that she would have great success and guaranteed that she would fix my situation. I believed her because she told me that she was a woman of the cloth and I can depend on her and that she would "hold me hand and walk me through the process. She had me interrupt my morning and go visit the Verizon store to retrieve a sim card and to notify her when I arrived. I arrived at 11:39 AM and relayed the conversation to the rep at the Verizon Corp store and he had the slightest idea on how to get me a sim card AND I did not hear from Ms. Reverend representative until 4:57 PM. She had to go teach a seminary course so that was my very last conversation, all she said was " Good afternoon, Napoleon. This is Toya. Thank you for sending the text. (with a worthless apology) My apologies for my delayed response. I tried calling *611 and hang the phone up. Blank stare. :-l It is time for me to find another carrier. It has been said that all of them are the same, but the difference is, I have not experienced that. Improvement: Train the entire store or else, everyone gets screwed. Please do not send me a generated, we are sorry message because it does nothing for me. Inspire more, Yelp more!

excellent store with knowledgeable and friendly service!…read more my go to for repairs, accessories. or help

This is the type of shop you never want to frequent (I mean, who likes cracking their screens?!)…read morebut I had a wonderful experience with the team at the Merrick location. Pricing was very competitive, and as of this writing, they had some deals up on Groupon too. Amidst a very busy time of year, I dropped my device off one afternoon and had it back in hand the next morning. They back their repairs with a 180-day warranty, so time will tell as to the longevity of the glass they use and the workmanship of the repair itself - so far so good though...Thank you!

If I could offer them zero stars I would. I provided them a phone an iPhone 14 Pro Max that had a…read morecracked back and one camera lens which they repaired for $170. We then gave the phone to my son for Christmas and when he opened the box, the phone no longer worked when we went back. It was after their luxurious 15 day warranty. And they wouldn't help us at all. They wouldn't even look for the repair ticket in their computer system unless we had the specific date of the transaction which sounds like the most outdated computer system on the planet. You should have seen the look on my 12-year-old son's face when he realized that he wasn't ever going to be getting that phone for Christmas. So now I am out $170 and I have to figure out how to get him another phone. What a waste. And I love the fact that I was told that they can't help because the warranty is 15 days. The warranty being 15 days is a piece of paper with words on it. Anyone is allowed to be helpful if they so choose.

Ron is extremely helpful, replaced the glass on my iPhone and helped my kids pick out cases for…read moretheir new phones.

I would definitely recommend! The owner is very friendly and helpful. He understands any problems I…read morehave with my devices and always gets the job done right! I've been coming to this place for 5-6 years and I'm always happy coming here!

I brought my iphone here for a screen repair and a broken home button. Not only were my screen and…read morehome button repaired, but the repairs were done for me while I waited. Not only was the work done quickly and correctly, but I was treated professionally and given a fair price. Earlier in the day a different cell phone repair store tried to charge me significantly more and pressure me into an additional repair I did not need. I will certainly be returning to V&V wireless in the future for my cell phone repair needs.

Very respectful and courteous. I would consider This repair…read moreshop in the future For now decided to get new phone.

Everything was fixed properly in a timely manner. Getting our devices fixed was easy and convenient.read more

Ace was very patient and very knowledgeable. I was happy with the experience at this store. Was my…read moreson's first time having a line on his own and I'm glad we had Ace. Thank you

I just went to this location today at 10:20am to pick up my replacement phone and get my info…read moretransferred to the new phone. The rep made me sign in and I have to wait just to get my phone even though I was told to come in at any time and they would take care of it. The rep then just smiled when I asked how long it would take. All the other tmobile locations I have been to always have great customer service and I'd rather drive further to get excellent service. Don't go to this location