This was my first time getting a massage, so I wasn't sure exactly what to expect. I was truly…read moreamazed. Megan was very helpful and always kept me informed as to what was next. She was super knowledgeable and professional. I would recommend her highly.

Always a great massage at fair price. Megan does a super job at getting sore spots better!read more

I ve been calling all massage places noone was available. I called them 30 mins before i came in…read moreand they were able to get me scheduled. The place is clean, presentable, you pay first for the service .. dont expect a spa - its not ok, LOWER YOUR EXPECTATION this is a massage place and trust me its one of the best massage i have had.. THE oriental LADY THAT DID THE MASSAGE WAS SO GOOD, i chose FULL BODY MASSAGE and i think tomorrow ill have bruises in a good way because she worked on my whole body, all my pains and aches are alot better. It was awesome. I loved it so much i gave her 40% tip. I feel like she deserved more but i ran out of cash thank you so much.

I had spotted this establishment driving by a few times. I booked an hour massage because I don't…read morejudge service by appearance. It was affordable enough, so I figured, "What the heck, I'll try it out." I adore Chandler Fashion Square, but I didn't want to go twice in one day. It looked old and somewhat scary; the air was thick and dense with the smell of heavy Clorox weighing you down. I paid ahead of time, and I presumed it was because people were stealing massages, and I was committed to the UNEXPECTED $2 surcharge before even getting my massage. I noticed the fine print that leaving a tip on my card would cost $3. However, since I was committed after paying (even if my massage was horrible, I don't think they would have refunded me if I left 5 minutes after paying), the massage itself was barely "O-K." I felt she was angry for having to give the massage and was taking it out on me by just rubbing me down like a roast, so she didn't work on my discomforts. It was really mediocre, to say the least. As per the definition, "A service tip is a voluntary payment given by a customer to a service worker as a reward for good service." I didn't have any cash and didn't want to pay $3 surcharge for a bad massage. The guy behind the counter stated he would add it to the charge he previously made, so I answered, "Ok, $10 is fine" (whereas $3-5 is what I really wanted to offer), but he insisted on me giving more. With a strange grin, he suggested a $15 payment for her birthday, handing me the receipt I had already paid. I answered, "No thank you... I really don't want to leave anything because it wasn't all that great. Since I was charged $2 more, $10 is acceptable, and this is my first and last visit. The massage therapist has over 30 years of experience, but I left feeling uncomfortable. After reading more reviews, it's either you love it or hate it. But I've been having massages for over 25 years, some not so great, some amazing... This one definitely fell into one of the top 5 NOT-so-great experiences ever!! The $2 service fee for using my card was not the worst part of my experience. The atmosphere was thick, and the woman appeared irritated when I arrived. It wasn't relaxing--just a rubdown. She massaged me like she was angry with me. When I tried to depart, the front-desk employee kept attempting to get me to pay more for a bad service. Chandler Fashion Square Mall massages are my favorite. They can target specific areas of your back while you remain dressed. _______________________________________________________ Dec 1, 2025 I noticed that my credit card had been charged the amount the guy insisted I tip. I requested that the $5 excess be reimbursed, but instead of doing so, the proprietor called me to argue and kept blaming me for how I felt about the massage. He emphasized that I was to blame for my emotions, even though I insisted I would rather not argue. After threatening me, he became irate with the review I wrote and kept saying he wouldn't give me a refund. He claimed to have another business in Chandler that I had visited, but I emphasized that I had gone back there since the service there was actually BETTER than this one. As he argues with me over the phone about how the situation is my fault, I hear a woman shouting in the background. I've never dealt with a more unprofessional place than this one. The owner continued the call by accusing me of not enjoying the massage, threatening to blacklist me from all massage services, and claiming that he would not give me a refund because he was offended by my candid evaluation. I urged him to conduct himself professionally and pay back the illegal overcharge, but he said, "I'm not giving you shit." He is aware of my update, but consumers will be charged in advance if they decide to visit this place; however, he stated he would have reimbursed me in full if I had left before using the entire amount of service time I paid for. Given his unprofessional conduct during our phone conversation, I seriously doubt that he would have reimbursed me. I left this same review on Google... in case he goes out of his way to change it.

I have a damaged spine and an artificial hip. I've had some decent massages but the pressure is…read moreeither too light overall in an effort to keep from hurting my injured areas or too firm and I end up in real pain. My massage today was the best massage I've had. Francisca intuitively knew where to exert more pressure and where to take a lighter touch. I've been in pain for so long I forgot how it feels to be relatively pain free. Already booked my next appointment.

Karen from KZ's has help me tremendously with my back and sciatica in my left hip.I was in a lot of…read morepain. I highly recommend KZ's. I can actually go back to the gym and do a good work out. Which I haven't been able to do the last few years. Very friendly and will work with you on any issues you have. I've been going to them for a year now.

I have been having Jason as my massage therapist for a year. I see him every other week and I am…read morenow doing very good with the results. He knows what to do for me and I am pleased to the max with him. Plus he has a wonderful pleasant personality. He has different offers and I think he is very fair in his rates.

I have driven past this place so many times over the years, but never actually stopped in. Today…read morewas the day I decided to walk in and see if I could get a foot massage. I walked in and was happily greeted by a gentleman at the counter, and he pointed to two signs on the wall and asked me which one I wanted. It was a 60 minute combo, or a 90 minute combo. I went with the 60 minute. I was immediately Taken to a room that had two tables in it, and I waited a moment and he brought in a big bucket of water for me to put my feet in. As my feet soaked, the gentleman came in and gave me an incredible scalp, shoulder and neck massage. He also pressed on some trigger point to my face, and I will say it felt amazing! Then he moved to my feet and gave me an outstanding foot and calf massage. I don't think that he was actually hitting the trigger points, but I don't really care, it felt amazing! After he massaged my feet, he did some work on my upper thigh area and then had me roll over to my face, and he worked on my back, shoulders, glutes, calves, and a little bit more on my feet. I won't say it was super relaxing, but it definitely felt so good and at some point it was painful, but it was a good kind of painful. I left feeling like I need to cancel my membership at my regular massage place and just come here instead! I removed one star because there was no conversation whatsoever between me and the gentleman who did my services, I would have preferred to be able to talk a little bit about what I wanted and a little bit about how everything works, but it's not something that will stop me from going back again.

Enjoyed several massages here in the past few months. Joey and Fei are awesome. They know how to…read morereduce your stress and tension with varying degrees of technique and pressures. Very tranquil atmosphere. I strongly recommend calling in advance and setting up an appointment. They ask questions in advance to understand what your needs are. Different family members want/need different pressures. They accommodated every time and each of us was very happy with the services and felt refreshed and relaxed after the massages. Very reasonable pricing as well. We've tried many other places and this one is the best in the area.

Friendly and extremly clean facility. Were able to get in right away and had the most relaxing…read moretime! Highly recommend and very reasonable, too!

What can I say I've had a lot of massages…read more This is an incredible place! So grateful to everyone who reviewed before No joke- this place is legit I think I got Mee as my massage lady She is phenomenal- My shoulders have been locking up and I feel like she got in there and fixed this So happy now ! And drinking lots of water Thank you !!!!!!!

I live in the area and had been to Encanterra a few times to visit the Palma kitchen and tap…read morerestaurant which now is not open to the public any longer except for special events and offerings. I did not know they had a spa until my mother-in-law informed me. I was looking to treat myself to a manicure and pedicure and I wanted more of a spa experience than just your average nail salon. I also didn't feel like traveling too far. I was able to make an appointment easily over the phone and by putting down my credit card and securing my appointment. The girls operating the phone system are so sweet and helpful. They were very patient with me as I asked many questions about the facilities. They were also very great at contacting me letting me know exactly where to go when I pulled in, and I already felt like I was having the spa experience without even being there because they were offering me such great customer service. They did explain to me that the spa facility is currently under construction and the sauna/steam room as well as all of the showers are not in operation. I was a little bummed about that because I really wanted to enjoy additional spa amenities. What I did like is, as someone who is getting their nails and toes done you're still able to use the amenities, if they were available. Some spas do not allow for you to use the amenities when you're only getting a manicure and pedicure so I did respect that. They do have a small, quiet relaxation room with spa water. You can order from the Palma kitchen, which I did because I was starving by the time my manicure and pedicure was over and I ordered a steak bowl with a fried egg which my nail technician, Shelby recommended. It was absolutely delicious and I would order it again in a heartbeat. I didn't ask about the pricing, but it was about $30 so maybe I wouldn't order it again! There was a girl named Kellie, who worked at the spa who is so sweet. She came up to me, took my order, and also brought it to me at the pool. I told her I would be at the pool after. Unfortunately, it was a cooler day so it wasn't that enjoyable and it's only a lap pool. They have a beautiful pool behind that but I don't think spa members can use that. Overall, my manicure and pedicure were amazing. The salon is very clean. Shelby was great. What I loved, is the nail polish she used which is called dazzle dry. She told me she uses two coats for base, two-three coats for color, and two coats for the finish, and it will last a long time. As someone who doesn't often get their nails done and never gets gel, dip, or anything special, this lasted me almost 3 weeks, and I'm a mother who always has her hands in water, so that was really amazing. That manicure and pedicure, although pricier than your average nail salon visit, was almost worth it for how long it stayed on. The nail polish also made my nails feel very strong. She did a great job and an under two hours. I was in and out. It was relaxing and enjoyable, also very necessary. I will definitely be returning. Shout out to Shelby, Kelly, and the entire team for making this experience is so special.

Mia the massage therapist gave me a wonderful massage that relieved a lot of my chronic pain and…read moreprovided the problem areas with great care and needed attention. I feel rejuvenated and more healed. Thank you!

Going thru perimenopause the chin hairs started sprouting. Went to Shield Maiden for a…read moreconsultation. Being a Black woman not all hair removal lasers can be used. We did a test spot and kept it real that it may not be effective. She has such great energy that we ended up talking about Reiki and other life events.