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    Cenote Jardín del Edén

    4.4 (26 reviews)
    Closed 8:00 am - 6:00 pm

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    The Hut
    Charles T.

    While figuring out plans for both the Cozumel and Costa Maya stops on a recent NCL cruise, Chas and I researched many options and ideas. One of the most intriguing were the Cenotes of Mexico. These natural reservoirs of water are often underground or a large sink hole, but some are part of a larger system. At "Jardin Del Eden" there is a large area to swim for anyone who is just swimming or snorkeling, and then for the more advanced diver with scuba gear, there are many underground tunnels to swim through and explore. From the Port in Cozumel we had to take a speed ferry across to mainland Mexico from the Island of Cozumel. This was probably about a 20-25 minute ride across a VERY choppy water. This experience was already different than any I had before in Mexico because no one spoke any English to us at all on the little ferry. We were able to communicate well enough, but compared to the touristy areas I had previously been, this was a noticeable change. The arrival at Playa Del Carmen at first was similar to Ports of Cozumel or Costa Maya because everyone spoke English and everyone attempted to sell you anything they had. One guy even told me he'd sell me his neighbors' wife for the right price! We managed to get through the port unscathed and found our way to the man who was in charge of all the taxi service for the area. The taxi ride to the cenote was probably about 20 minutes long and our driver was very knowledgeable and friendly. We had a couple items of conversation lost in translation, but it made for a more fun ride. This cenote had so much to offer the prospective traveler looking for something different for their time in Mexico. If you are into nature, there were many beautiful views to take in like the woods surrounding the cenote as well as the waters themselves. If you are a fan of wildlife there are many different forms of animals like iguanas and other lizards, birds, and in the waters many varieties of fish. If you were just looking some basic relaxation the entire cenote was relaxing but they also offered massages at an additional fee. Snorkel and life vest rentals available as well as a little grill area for local food. Placed around the perimeter of the cenote were areas to put your belongings and to relax if you choose. We were able to secure a nice little hut that had some coverage overhead as well as a table and some chairs so we were able to leave our bags, phones, towels, etc. in a safe place while we were in the water. A few things that were important to note about not only this cenote, but cenotes in general. Probably the most important is that you cannot wear sunblock when entering. I brought along a SPF T-shirt so that I would not get too burnt and I had a nice straw hat with me to protect my head. This cenote did not, but most cenotes have showers that you are required to use prior to entering so that the PH and other things are not altered by your body when you swim. Another thing is that some of the more popular (and expensive) cenotes do not allow you to keep your phone or camera on you during your time there and they offer lockers (at a cost) for you to store those things. It's my understanding this is to drive the sales of their in house photographers but perhaps also due to some form of possible issues bringing your personal belongings into the water creates. We could not be happier that we chose this "excursion" for our day docked in Cozumel this time around. This was not a trip planned through the cruise line and that made it even more exciting. All of the things we were able to do came out to less for 3 of us than it would have costed to do any of the excursions from the cruise line for even 2 of us. This also opened our eyes to cenotes and has made us extremely eager to begin looking at ways to get back to some more.

    Rogin G.

    We were told that is one of the best Cenote's to visit if you are vacationing in Playa del Carmen, so my wife and I decided to check it out. Once we finally made it to the cenote and got in, we had a wonderful time. We had brought our own snorkel gear and it was amazing to see all of the different type of fish and life under the water. This cenote is not open on Saturdays so if you're planning to visit on the weekend, plan for Friday or Sunday. Upon arrival, we found that there were plenty of parking spots. Also, they had lockers to store your stuff in and life jackets to rent for 25 pesos each with a 50 peso deposit. Most cenotes will have showers and you're required to take a quick shower before jumping into the cenote to preserve the water and limit toxins in the cenote. This one did not have any restrictions, no showers, etc. There was a small sign that said eco friendly sunscreen only, but other than that, no special instructions. The upkeep of this spot was severely lacking. The lockers were in pretty bad shape and rusted. There are a few sitting areas with tables to sit and relax or put your towels, etc. There is a food stall in the middle where you could grab some tacos, etc., however, we were full from our delicious lunch and decided not to give the food a try. If this was my first visit to a cenote I would have given it a higher rating, however, since we have been to much nicer cenotes prior to visiting this one, it did not compare, especially for the cost. Overall the experience that would stand out for first time visitors would be the scuba diving, snorkeling and the possibility of a free fish pedicure. (If you stand still on one of the many rocks in the cenote, there are tiny fishes that will swim up and eat the dead skin off your feet). A few things to note: 1) If you do not have a rental car, or are backpacking, walking or taking a taxi, bus or the collectivo make sure to wear good walking shoes. As they will most likely drop you off at the highway. It's a long walk to the actual Cenote and the road is not paved, very bumpy with lots of large rocks and pot holes. Its about a 10-20 minute walk depending on your pace. This is not a wheelchair or stroller friendly facility so it would be less than ideal for the elderly or young children. 2) Be careful if you decide to jump in the cenote as this one had plenty of large rocks and some people were complaining of scratching themselves on the rocks upon entry. 3) If you have snorkel gear bring it, they didn't seem to have any. 4) They had groups of scuba divers there, which was very cool but you had to be careful when in the water because as they were exploring they would swim right next to it right underneath you. There were a few almost collisions in the water. 5) It gets pretty crowded at times, so the earlier you can get there the better. Additionally, regardless of what time you get there, the price is still 200 pesos per person, so go early and get your moneys worth. 6) Bring extra pesos as the cost of any food, lockers and life jackets are all in addition to the entry fee. 7) There are bathrooms but the cleanliness factor was severely lacking. The bathrooms are not ideal to change cloths or get your swim wear on. 8) Like with any cenote, make sure to bring your own towels.

    LaVie L.

    The garden of Eden cenote is simply exquisite! This natural sink hole in Playa was amazing! The water was clear, refreshing, and a satisfying way to spend a hot afternoon. There were ample seating areas, underwater caves, and amazing places to explore. There were two areas for jumping and diving. Lots of wonderful rocks to sit on in the middle and around the water to take swimming breaks or just sit back and allow the tiny fish to nibble, and tickle you while they exfoliate your feet. They also offer massages, and smoothies. But if you really want to enjoy your day don't forget to pack a light lunch and some bottles of water.

    Kim L.

    This is the only cenote I have been to, so I have nothing to compare it to, but I loved it here. It was my favorite day of my vacation. Took the collectivo from our resort, got dropped at the road and walked to the entrance where it was 100 pesos to get in, and as others have said, a bit of a walk to the cenote after paying. But no big deal, it was a nice stroll. It was a large open cenote with clear blue water and a nice temperature. There are deep spots and also rocks to stand on when you want to rest or just hang out. I brought snorkeling gear from our resort and had a great time snorkeling about looking at all of the fish and the underwater foliage / rocks / nook & crannys. You'll want some sandals to protect your feet when you are walking around up top. There are benches to sit on and a small gazebo if you want to hang out. There are also trees to protect you from the sun. There are bathrooms, but they are rustic. You need to bring your own towel, and water / drinks and snacks. They say no alcohol, but not sure how strictly enforced that is, I'm sure they're trying to protect themselves from drunks drowning themselves. They ask that you use non-chemical sunscreen. You can leave your bag of stuff on / under a bench. People seem really trusting, and I actually saw someone leave a phone unattended while they swam, but I wouldn't recommend it. We took minimal money and stuffed our phones in the bottom of our bags. There is an area to jump off of which many people advantage of, I was too chicken. Looked like fun though. There are stairs leading down to the cenote, be careful they can be quite slippery with algae. About 1ish, they started prepping a grill and it appeared they were going to cook something, but they took so long getting the grill started that we were finally ready to leave before they got the food going. Too bad, I would have liked to have tried whatever they were going to cook up. Beautiful swimming hole, nice people, just an all around great experience. Hoping I get to do it again someday.

    Pathway from parking lot
    Anne W.

    We had intentions of going to Cenote Dos Ojos, but our driver said his favorite was Cenote Edén. When in Rome....when in Mexico. This is my 3rd cenote, each being particularly different and incredible experiences. Cenote Edén is significantly less expensive than Dos Ojos. 100 pesos/person ($5.75USD) to swim and jump at our leisure. We did rent 2 snorkels and masks for a minimal fee (40 pesos/$2.25USD). Life jackets could be rented for (30 pesos/$1.70USD). I recommend bringing something to clean the mouthpiece of the snorkel from the last person... We weren't the only ones who thought the price was right. We arrived around noon with very few people. It became busy around 1, mainly 20 somethings looking for jumping thrills. There is a lifeguard on duty. This place is pretty rustic. Running water and toilets that flush. Suits its purpose. The water is crystal clear and scenery is breathtaking. So gorgeous. You can snorkel and see fish, mainly silver, but there were some blue and yellow ones. There were also scuba divers down in the cracks and crevices. Incredible experience with beautiful memories and pictures.

    I was hesitant when our cab driver dropped us off the first time.
    Kristie K.

    This is the only cenote I have ever visited. We spent our vacation in Puerto Aventuras and knew we wanted to visit a cenote during our trip. We saw many cenotes listed on the travel sites that were nearby, so we just figured we'd play it by ear once we arrived. We asked for a recommendation from the local lady who worked in the golf cart rental office and she told us that Cenote Jardin del Eden was her favorite one and that she visits several times a week to meditate. She also told us it was super close to the resort. Perfect! We called a cab and the trip was barely 10 minutes from our Airbnb and just outside the gate of the resort. It's on the west side of the highway 307. The cabs drop you off right at the highway, so be prepared to walk down a dirt road in the forest for about 20 minutes. We paid for our inexpensive tickets at the shack (no, really) closest to the highway drop off. When we finally got to the cenote, we discovered they have some dilapidated rusted out lockers that you can rent to hold your belongings. I was really hesitant, but all of us had our phones and wallets with us, so we pretty much had to. There are some benches picnic tables available right next to a food hut that seemed to serve tacos and hot dogs and burgers. If you order food, be sure to have pesos on hand. No credit cards are accepted. There are several points of entry into the cenote. You can jump or dive in the approved areas which are clearly marked as such. Or if you want to ease in, you can scale down your choice of some rickety stairs. The water is crystal clear and freezing cold. It's also deceivingly deep! We had read that the cenotes in the area are so clean because they don't allow patrons to wear sunscreen. We also saw that some of the cenote spots had showers available on site for people to use beforehand. Considering the shabby state of the amenities at this spot, we weren't surprised that there were no showers. There are huge boulders under the water that you can see and some of them you can swim to and sit on. It's pretty cool. Just beware that these rocks are incredibly slippery with moss. Don't bust your head open! I sat up there with my family for a while and schools of little fish would swim over and nibble at our feet and legs! There was trio of scuba divers there when we visited. There's no way I'm brave enough for that, although I'll bet it was super cool under there. They brought their own gear with them. There are so many cenotes in Mexico. Some are fancy and touristy with a bunch of amenities, and others are not. We're really happy we chose a cenote that the locals prefer! We had a such a great time!

    Feren Y.

    Cenote Eden is beautiful! You can get the bus to drop you off at the main road but keep in mind once you pay and get in, there is still a bit of a walk down to the cenote. It is cheap to get in and you can hire snorkeling equipment or just bring your own! I did scuba diving open water training at the cenote and it was worth hauling the gear down the stairs. The water is clear, it is kept very natural and clean and you can see the fish very easily. Go for a swim or chill at the top and watch people dive in from a tree above. The facilities here are very basic, there is a toil and a few seating areas but please try and take your trash with you as you go as our Mexican dive instructor told us many Cenote owners often don't have cars or rubbish facilities. This cenote or other cenotes are definitely a must if you are visiting Mexico! I have not seen anything like this anywhere else.

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    Cenote Jardín del Edén Reviews in Other Languages

    Review Highlights - Cenote Jardín del Edén

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    Amancay Freediving - Freediving AIDA  Cabo San Lucas ' Baja California Sur, Mexico

    Amancay Freediving

    5.0(4 reviews)
    2354.3 km

    I just did my intro to freediving with Amancay after several years of emails back and forth, with a…read morevery considerate Antonella!, until I finally didn't need to cancel. Andrea was my instructor, and he was the best - very patient, clear, knowledgeable, fully present with each person as we prepared and dove. The cenote we dove in was gorgeous, and a safe place to practice. This was a really good first experience - now I need to apply it in my snorkeling and then perhaps continue with further levels. I can highly recommend him and Amancay.

    Got to dive with Amancay for 3 weeks. I was already a certified freediver so I joined them for…read moretraining sessions in the Cenotes and bull shark dives. In that time I got to observe them instruct many different level 1 freediving classes. I was continually surprised at their high standards and quality of their courses. The instructors are highly knowledgeable in relating freediving theory to the students in ways that was comprehendible to everyone. For freediving the most difficult thing to overcome is not the meters, but equalization. Amancay has more than a bat-belt of tricks, techniques and exercises that get even the trickiest of ears to depth. Beyond the training; the staff was extremely friendly and accommodating. They are constantly rotating between cenotes so every day feels like a new adventure! Thank you Amancay Freediving for making my stay in Playa full of epic dives, smiles and laughs

    Photos
    Amancay Freediving - Freediving AIDA  Cabo San Lucas ' Baja California Sur,Mexico

    Freediving AIDA Cabo San Lucas ' Baja California Sur,Mexico

    Amancay Freediving - Freediving AIDA 2 Cabo San Lucas ' Baja California Sur

    Freediving AIDA 2 Cabo San Lucas ' Baja California Sur

    Amancay Freediving - Freediving courses, Coached Trainings and Fun divings.

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    Freediving courses, Coached Trainings and Fun divings.

    Dive Life - Dive Life Showroom

    Dive Life

    5.0(7 reviews)
    24.7 kmGonzalo Guerrero

    I had a wonderful first diving experience with Dive Life. I honestly couldnt have asked for a…read morebetter dive. My girlfriend and I had been shopping around Playa Del Carmen for a good dive shop that wasnt too expensive. They were actually more or less all the same price so we went with a dive instructor our hotel hostess highly recommended, Fran(cisco). Everyone at dive live was super tranquillo. We arrived filled out paper work and came in 930am 2-days late for our class and dive. We went to a nearby dive pool that starts off about 5 feet and they gradually goes to 10feet. Its important that I note I am an ok swimmer and my girlfriend cannot swim. She is a fish out of water when she is in the water. Fran was excellent in making us both feel comfortable but especially her. It was really nice. He took his time and made sure we understood everything. He taught us how and when to deflate and inflate how to clear water from our facemask and what to do in case our mouth pieces got knocked out under water. After the training which lasted about 1-1.5hours we got in the car met up with some other divers that were going out diving with fran (who were expert divers themselves out on vacation). We took a small boat out to the le jardin reef (the garden). Got our stuff on and dove in. The first dive was about 30 meters and it was great. We saw rays, schools of fish, a stone fish, some shrimps, clown fish, red snappers, groupers etc. it was really cool and fran was close by to direct us where to look and when to and how to control our buoyancy. We came up after about 35 mins and the boat came to pick us up. We then sailed about 20 mins north to another reef and went down again. My gf had some problems with her goggles fogging up and it was really bothering her I saw her start to panic a little but Fran and his intern Oscar were there and helped her calm down and defog her goggles. It made me feel really relieved. That dive was about 50 meters deep in open water. We saw even larger rays some huge eels and more schools of different kinds of fish. Over that reef had less fish. But still a good amount and we got to swim through a little cave! That dive lasted about 42 mins. We accomplished a lot more than I expected on our first dive and it went very smoothly thanks to Fran and his well trained (Fran has actually trained a bunch of dive instructors that work at other dive shops) team. The expert divers we were with also had a great time. I would highly recommend him to anyone that is new or even expert divers looking to see the best of the area whether it be the cenotes or pdc or cozumel.

    You'll dive in a safe, professional, family-like environement where the people are incredibly…read morepassionate about what they do and are motivated to share their love for diving with others. For us, it was like diving with some new friends and on top of that, enjoying the best diving places of Yucatan! As backpackers for months now, we used to dive in many places. Dive Life was the best price quality we have found in Playa, everything was professional and easy. Franck took good care of us, and all we had to do is to enjoy the amazing dives on Cozumel reefs! We have found back the taste of the last dive we did in Thaïlande - Similan Island... Paloma and Oscar were awesome, nothing to compare with these PADI center factories, it was also awesome to share some beers together after our dive! We highly recommand to dive with them!

    Photos
    Dive Life - Classroom - Entrance - Frontdesk

    Classroom - Entrance - Frontdesk

    Dive Life - Tormentos, Cozumel Island with Dive Life - Amazingly clear water...

    Tormentos, Cozumel Island with Dive Life - Amazingly clear water...

    Dive Life - Entrance views - Rental room & Storage area

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    Entrance views - Rental room & Storage area

    Salty Endeavors - Freddy being the awesome DM and guide that he is.

    Salty Endeavors

    4.7(11 reviews)
    31.2 km

    We booked a two-tank dive with Salty Endeavors in Cozumel and came away disappointed…read more The training was weird. Francesco spoke very fast with a strong accent and said upfront that raising hands for questions is not acceptable to him during his training. All four of us struggled to understand him. The first dive was solid, but the second was just average - and we would have much preferred staying on the same reef rather than moving. More concerning were the safety and experience issues. During one dive, Francesco knocked my beginner son's mask off with his fin at around 35 feet. Our son managed to recover on his own (thxs to training from the guide and Dad), but it was a stressful and avoidable situation - especially for a newer diver and experienced guide. We also brought a GoPro to capture the experience, but were told we couldn't use it ourselves. We were told they would handle it and supplement with their phones, yet we ended up with zero photos or videos from either dive. That's probably the most disappointing part - no memories to take with us other than what we can recall ourselves. Overall, not a terrible dive, but far from the experience we expected. The combination of safety concerns and lack of follow-through left us very disappointed.

    My partner and I rented a private charter to scuba for half a day during one of the cruise stops…read more This was also my partner's first tropical dive and a revisit to my very first tropical dive many years ago, so I was very excited. Freddy and his captain came to pick us up at the hotel pier on time, and walked us through the sites we were going to dive. Unfortunately, we didn't get to dive at sites that I wanted given the time that we have, but it was still an amazing experience nonetheless. I highly recommend getting a private charter with Salty Endeavors, and will definitely come back to them for a longer dive!

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    Salty Endeavors
    Salty Endeavors
    Salty Endeavors

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    Coconut Divers Cancun

    Coconut Divers Cancun

    4.7(30 reviews)
    87.0 kmZona Hotelera

    Coconut Scuba - If you are a first time scuba diver,…read moreuncertified as myself, and looking for an unreal and unique experience - this is perfect! My friend and I bought a discovery tour that included : - 1 lesson in the pool - 1 dive at the museum (Isla Mujeres) - 1 dive at the coral reef (Isla Mujeres) - boat ride (to the spots, but still nice) The instructors are so incredibly patient and kind! Personally, I had Manuel and Ulysses and they were personable, thoughtful, funny, and easy to understand. My friend and I felt extremely lucky to have such guidance in a first time experience! The layout of the day definitely took longer than we thought. The day started at 10, but they needed to drive us down to the new location. After our lesson, we actually waited an hour for a the certified divers to arrive so that we could all leave on the boat together. That did not bother myself and my friend, we just took a nap in the sun! But for anyone trying to have set plans afterwards, be mindful that you won't arrive back to port until 5:30/6pm. My friend and I were STARVING afterwards, having eaten light to help with nausea that can come with diving. I would recommend bringing a snack for AFTER your final dive, but eat fruit or granola and yogurt beforehand. The museum was actually prettier than I thought! I had believed that the museum was somewhat of a waste, but it was beautiful due to the wildlife that has taken root among the statues. I had never scuba dove, but had snorkeled and done snuba. If you have done these activities - you will feel right at home ! My friend had done none of these and caught on super quickly as well! The reef was spectacular. We saw many bright fish including the parrotfish! Yellow, blue, reds and orange, and even a small pufferfish. We saw a turtle once we got back onto the boat - timing is everything! If you are mindful of all the different coral and types of underwater sea life you can truly appreciate the dive regardless. You enter a new world and the time flies by as you soar over the reef. My friend made a comment that isn't as saturated with color, and I do think that is a good point. Don't expect neon edited colors, although some purple's did pop, as this is a natural place! Overall, I'd return to dive with coconut divers, and would recommend them to a friend.

    I did my Advanced Open Water PADI with Coconut Divers and it was the best experience. Gonzalo is an…read moreexcellent teacher who was very thorough and you can tell how much he loves and respects diving by how he cares about his students and their training. I felt so comfortable and really came out of the course a better diver because of him! The rest of the crew was just as amazing and caring. Ulysses is a very skilled master who helped everyone really enjoy themselves. I was able to watch him with beginners doing a discovery during my cert dives and he was kind, patient, and helped them have the best time! My brother and sister in law also did their advanced cert with him and they had nothing but great things to say. Ricardo was a great captain and Poncho took incredible photos underwater for us! We saw so many amazing things and creatures during each dive (wreck, reefs, and underwater museum) and our favorite was the night dive! We saw a ton of rays at the wreck, spotted a shark, barracuda, eels, octopus, and many turtles, lobsters and crabs during the night dive. We had the best adventures even when the waters were a bit choppy because of the winds, we always felt very safe. They were so flexible and willing to take us out because we almost couldn't go due to the harbor closing because of high winds. They communicated constantly with us and when they found out the good news it would open, just later that day, they offered and we jumped at the opportunity to do the dives we planned! We stayed at the Riu Palace Peninsula and it was literally a couple minute walk across the street. We'll never forget our experiences with the crew and will definitely be back for more when come back to Cancun! Highly recommend for all levels and ages.

    Photos
    Coconut Divers Cancun - So many turtles!

    So many turtles!

    Coconut Divers Cancun - Me and my trainer Gonzalo after completing my advanced cert!

    Me and my trainer Gonzalo after completing my advanced cert!

    Coconut Divers Cancun - Scuba prep

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    Scuba prep

    Scuba Tulum

    Scuba Tulum

    4.0(2 reviews)
    37.8 km

    I had a wonderful experience with Scuba Tulum. I visited one afternoon to ask about their dive…read morepackages. I booked a two tank cenote dive for the following day. When I arrived the next morning I was told they were running just a little late and was taken next door for a complimentary coffee while I waited a few minutes. Frederico was my dive master. He was a great dive master and also was a wealth of knowledge about the local area. What really put Scuba Tulum over the top was when I went back the following day to ask for recommendations on where to watch some American football games. I was given some great recommendations and had an enjoyable time watching the games. They really went above and beyond. Thank you Scuba Tulum!!!

    I'll start with the positives - our dive master for the cenotes dives at Dos Ojos was excellent…read more Knowledgeable, patient, safety oriented and very helpful. Now for the downsides: 1) I asked in my emails if this is PADI shop & I was led to believe it is. It is not. The owner is a PADI instructor, however, he couldn't get certification for his shop. We found this out after our reef dives 2) Our dive master for the reef dives seemed very inexperienced & no familiar with the area. He swam very fast, didn't wait for the group - there were only 5 of us. We did not have any time to linger and explore for the small things. He was very interested in finding big fish, which there were very few. He also went into several dark caves in the coral which were dead ends and we ended up having to turn around and come back out. 3) When gearing up my dive buddy & I always do a safety check. He told us not to touch our stuff - this felt really unsafe and several of us ended up having some issues - not enough weights was the biggest problem because he literally argued with us that we didn't need as much weight as we said. 4) We had 5 divers and 4 snorkelers - they took us out on a boat that barely held the people and equipment. No orientation to the boat, where are life jackets, etc. No water on the boat for us to drink. 5) The website says $55USD for cenote snorkel that inclues lunch and cenote fees - both the divers and snorkelers had to pay our cenote entrance fees and there was no lunch. They had bananas and water. 6) On the 1st day they were late picking us up so we stressed that on the 2nd day we had to be back at our house by 1:30 as someone was arriving from the airport. On the 2nd day they arrived 30 minutes late and I missed the 2nd cenote dive because I had to go back to the house to meet the person. I was still charged the full price even though it was their fault I missed that dive. 7) Finally, they were supposed to bring a credit card machine on the last day so we could pay. They forgot it. The owner randomly showed up at the back door late one evening without warning. We are a group of women and that was a very uncomfortable feeling. He should have used the front door and notified us (he has our phone number and emails) of when he was going to show up. The waters off of tulum are gorgeous - clear, colorful, lots of sealife. The biggest reason I could not recommend this shop is because they are misleading in that they are not PADI certified.

    Pro Dive México

    Pro Dive México

    1.5(2 reviews)
    2.7 km

    Milan was the only good part of this experience and should be commended for his work and…read moreprofessionalism. He did the best he could to make our dive enjoyable. The equipment here is in terrible condition, they rent tanks, rather than servicing and supplying their own, and I had to go through 3 tanks on my first dive to find one that sealed. They do not provide a save-a-dive kit aboard the boat, nor do they even carry simple o-rings to replace the ones on the tanks, despite it being obvious that this is a regular issue. While I had my own wetsuit, no one else in the dive group did, and the ones they provided all had large holes on the shoulders and legs. They did not have enough fins, and tried to give a brand new diver a set of fins that would have surely fallen off the minute he got into the water. I was told that there were *just* enough weights, something that they should have in plentiful supply, but the instructor had to give me two from his own BCD so that I had enough. Worst of all, the pressure gauges did not read correctly, and the incorrect information displayed on the gauge caused me to completely run out of air at depth without warning. Another couple in the group had to share air, on the way to the decompression stop, again because of a false reading on his gauge. The boat captain and crewman did the bare minimum to assist, and seemed bothered by any request to hand items down to you. I have used 2 other dive shops that have show professionalism and customer service that put this location to shame. I will never use any of the ProDive shops based on my experience this trip. Follow up: A representative from Pro Dive reached out to me and said they are working to get new equipment for this location. I also received a full refund for both my dives.

    Several disappointing aspects of this place. First, is the disorganization. I emailed to sign up…read morefor the AOW class weeks in advance. I figured they would have opened the book portion online to review before we got there, but no. When we got there the manager, Coliman, interrupted the girl at the front to tell us that the instructor (who was standing next to us) would not review the material with us all at once that we needed to go off and return when we had answered all the questions. Next, wreck diving was the only reason I chose this dive shop to the Advanced Open Water class. I informed the liason when I made the reservation this. She knew the days I was going to be there. When we got there, it was posted that wreck diving was only on Wednesdays. We arrived on Thursday. The only good part of the class was the instructor Sergio. He was relaxed and helpful. My BCD and equipment had issues but he was trying really hard to help me. I wanted to try to still my own Regulator with their BCD but the manager Coliman said it was a "policy" they could not put my equipment on theirs. I had to pay for their rental. Their equipment was frayed, and regulator dragged. This manager , Coliman, made this vacation dive much harder than it had to be. I was not allowed to take my camera on the dives since it was a class and I missed being able to take pictures of the sea turtles and octopus. We elected to go the Cenotes (fun dive to them) and we had a tech diver instructor, Kim, who was very good, I liked her a lot. She was frank and I liked that about her instructing style. I learned a lot from her. I had to make up a dive since my equipment failed and pay for it. I will not go through this dive shop in the future.

    Cenote Jardín del Edén - freediving - Updated August 2026

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