Serious Ethical Concerns - Patients Beware I am writing this…read morereview to warn others about a deeply troubling and potentially unlawful practice at this detox center. While the facility claims to operate on a voluntary basis -- as is required by law -- they use a coercive tactic that effectively strips patients of that right. After driving two hours to attend treatment and completing nearly an hour of intake paperwork, I was presented with a separate document that, in my view, amounts to forced detainment. This contract stated that if I chose to leave Against Medical Advice (AMA), I would be required to forfeit access to my phone, car keys, and all forms of money for 48 hours. This was not disclosed upfront. This policy, whether legal or not, is ethically indefensible. It places patients in a position where they cannot leave safely or communicate with others -- in essence, holding them against their will under the guise of a "voluntary" program. What is someone supposed to do without a phone, transportation, or funds? Having previously had to leave a facility AMA due to dangerous underprescribing of critical medication (see my other reviews), I wasn't willing to risk my safety again -- especially without the ability to exit freely. I immediately left and drove the two hours back home. I urge others to read every document carefully and ask detailed questions before committing to care at this facility. In my opinion, this policy is a gross violation of patient rights, and I believe it should be reviewed by relevant legal and medical oversight boards.

The Techs and Therapist (Joe) are amazing people great communication and willing to help. The food…read moreis great also. But WARNING this is a native treatment center! As a black man did not feel very welcomed by staff! Not the people In treatment. Met some amazing people! But there not equipped for people who come from Seattle seeking help. I only say that because they have after care for people who want to live in Lacey. But if you need help for aftercare in Seattle they can't help you!

my brother is currently admitted at their facility, so far he's been doing well with therapy, the…read morestaff are doing a good job! Zee is one of the best therapist in there!

My husband was a recent patient at Rainier Rehab for a hip fracture…read more We had problems from the beginning getting the staff to move him safely, feed him a diabetic diet, administer his medications and weigh him at the proper time. Most of the staff were very accommodating. However, because the doctor and nurse practitioner were unwilling to adjust his medication when he needed it, my husband has been hospitalized for a week. He developed huge water blisters and sores on his legs as a result of their negligence. At one time, he was left on the toilet for so long and the nurse did not respond to the call light, so he had to get up himself. There was constant urine on the bathroom floor because the equipment was old and inadequate. Many times there was noone in the halls or at the nurses station through the day. Wait times for a response to a call button many times exceeded an hour. It is only pure luck that he did not fall again undertheir poor care. The facility is old and outdated. The phone didn't work properly due to being old and dropped so many times. I had to bring in many things from home because they provided a bed and old nightstand period. We chose this place because we were told it was a 5 star facility with a doctor and nurse practitioner 7days a week. There was no doctor or nurse practitioner on site on the weekends. Be very careful if you place a loved one here. The staff is friendly and seem caring, but when you need real medical help, the doctor and nurse practitioner make the decisions. In my husband's case, their negligence caused him a week in the hospital.

I just want to state that the team here at Linden Grove was great. My mother-in-law was there for…read morea couple of years. We are out of state and they still took time to communicate with us when ever there was a concern with her. Thanks so much for all your team did to make her last few years on earth pleasant and easy.

More CNA or MAs helping people and not taking so long to see what you need after pressing your help…read morebutton. FOOD is gross! And they want everyone to use a wheelchair...

My husband was there in December 2024 about to be discharged doing great and then the nursing staff…read morecompleted a procedure that was very harmful. I have requested his medical record 3 times and requested a call from the director twice. No response from anyone. They are required to give his medical records as I have POA over his medical records. I know why they don't want me to have them because they don't want a lawsuit!

They won't call me back. Inform me of what is going on. I've called twice, it's been three days,…read moreno call. When it comes to the life and quality of life of your parent this is unacceptable.

Very good Rehab , therapists are extremely well trained , in and out patient are both amazing !read more

I completed the Inpatient program in Kirkland Jan/Feb of 2019. It was suggested that I continue my…read moreaftercare with the Action Group & Phase programs available here at the Puyallup location. Hands down, this program saved my life. On the 9th, I'll have 90 day sober in my early recovery, and I've never felt better in the last 20 years of drug abuse. There are always going to be varied opinions regarding treatment centers and their programs, but the education and support I've received from Lakeside, their councilors, and my treatment brothers and sisters, have made my life so much better! If someone's suffering, and they don't know where to turn, contact these kindred spirits. They can help, if you're willing to surrender, and want the honest desire to change your life.

The staff at lakeside is excellent, they are willing to work with anyone and always happy to see…read moreyou.

My Mom spent the last week of her life at Memory Haven, and if I knew then what I know now, I…read morewould've brought her here sooner. THE ROSES: Secure, well maintained facility. The staff is well-trained to help people with dementia and Alzheimer's. The thing that really stands out is that you really felt they CARED about each and every one of their residents. They were truly gentle with my mom. I will always be grateful that her last days were made comfortable and safe by these fine people. Prices seem reasonable for the care your loved one is receiving. THE THORNS: Honestly nothing I can think of. WHY ONLY FOUR STARS, THEN? I don't really have any memory care facilities to compare MH to. They may very well be a '5-star' facility. I reserve the right to upgrade this review. THE VERDICT: The decision to place a loved one in Memory Care is complex and emotional. The team at Memory Haven excels with their gentle, caring approach and their general 'I got this' competence. I heartily recommend this facility, and only wish it was closer to Seattle.

I will start by saying that every caregiver and staff member at Memory Haven Sumner (MHS) is…read moreawesome! My father (who has Alzheimer's disease) was at a larger community for the previous 2 years before I moved him to MHS. I knew a lot of caregivers from his stay at the previous community, however his disease got worse and was told he needed more care than they could provide at the "assisted living" community. I honestly did dread having to move him to a memory care unit because of what I was told they were like. I conducted extensive research of 6 memory care facilities in my area, and was less than impressed. When I finally did have to move Dad, John Merz had just opened a brand new community, Memory Haven Sumner, and from the moment I met John I knew something was different. He personally came to meet and conduct an assessment of my Dad. Dad, who was very suspicious of new people liked John right away! During one of my first meetings to enroll my dad, John gave me book called "Creating Moments of Joy" and once I read it, I started to understand what dad's care should have consisted of, compared to what he had received for those two years before MHS. John said this book was required reading for all caregivers selected to work there. I learned more than I ever knew about communicating with (and caring for) dad and people with Alzheimer's disease. John gave me a tour of the beautiful community and even showed me where Dad's room would be. He spent the better part of the day with me, learning about Dad and providing me with general and specific information on care for people with Alzheimer's disease. He was amazing. I learned from him in a few days what no one else had taught me about how to relate to my Dad. Frustrations (from my ignorance) disappeared and my relationship with Dad was more beautiful than ever. I met all the caregivers shortly after moving dad into MHS, and as the community was less than a few months old, when I met them they were busy doing all the things that caregivers do. From the very start, I saw that their "gift" was "creating moments of joy" among all the residents. They pay close attention to the things others look over or look around. As busy as the caregivers are, they ALWAYS make their time with the residents seem like they have all the time in the world for them. They taught me how to "get into Dad's world, because as much as I'd like him to, he can't come into ours". I always watch them, study them, ask them questions. They always make time to provide information on how to provide these "moments of joy" for our loved ones. They always know the condition and demeanor of every resident at all times. Having recent extended experience with caregivers at the assisted living community, it was immediately apparent that these people were DIFFERENT! One of the most outstanding things I noticed occurred not long after I met the staff, everyone calls everyone by name rather than "Sweety" or "Honey" or other patronizing, (and in my opinion) belittling names I have heard caregivers call residents. So awesome how each staff member looks the residents in the eye, sits down, shows them they matter! Every time I see this, it is amazing to watch how the residents respond. If they are having a "bad day" caregivers do not leave their side until they are better. I see this every single day. Dad loves the staff and his beautiful home! Many times, well meaning caregivers will speak one way to residents, and another way to their families or others without dementia. Their demeanor changes distinctly (if you have been on the family side, you KNOW what I mean). One of the first things that impressed me about the staff at MHS is the way they spoke the same way to the residents they spoke to me and other family and staff. Same tone, same respect, same kind of awesome communication....and a lot of smiles and laughter. A caregiver by general definition is "one who provides care". The Memory Haven staff provide care, quality of life, expert clinical assistance and comfort, not just for the residents of Memory Haven Sumner, but for the family members of those residents. I love my dad, he has been my hero my whole life. As much as I love him, I cannot be physically present with him every day and even if I could...I could not provide the care he needs by the hour on my own. Memory Haven provides something daily I have not seen anyone provide. They make a difference in every life they touch every day by purposely "Creating Moments of Joy". Those of us who need the best for our loved ones want the most caring, efficient and loving home atmosphere we can provide. From personal experience, there is no place like Memory Haven Sumner.

I really appreciate the calm environment that the Epic PT in Sumner offers. The therapists are…read morethorough, knowledgeable, and extremely attentive. I have experienced therapy in several different places, and Epic tops all of them!!!

From the owner: Our mission is to provide excellent, accessible, professional and individualized care to enable our…read moreclients to reach their maximum potential for their individual physical needs and abilities. We have extended hours with new patients usually seen within 24-48 hours. We treat a variety of conditions and are specialized to treat clients involved in motor vehicle and industrial accidents. We also provide cash pay rates for patients without medical insurance.

So, I have to give a shout out to the team at Highline Physical and Hand Therapy (Bonney Lake, WA)…read more!! I had been dealing with shoulder issue since last July, and finally got surgery January of this year. And just had my last PT session with them. I highly recommend them for ANY of your PT needs! Very family friendly and very knowledgeable!

Hand therapist is amazing! Front desk is super nice and accommodating. Definitely recommend!read more