Serious Ethical Concerns - Patients Beware I am writing this…read morereview to warn others about a deeply troubling and potentially unlawful practice at this detox center. While the facility claims to operate on a voluntary basis -- as is required by law -- they use a coercive tactic that effectively strips patients of that right. After driving two hours to attend treatment and completing nearly an hour of intake paperwork, I was presented with a separate document that, in my view, amounts to forced detainment. This contract stated that if I chose to leave Against Medical Advice (AMA), I would be required to forfeit access to my phone, car keys, and all forms of money for 48 hours. This was not disclosed upfront. This policy, whether legal or not, is ethically indefensible. It places patients in a position where they cannot leave safely or communicate with others -- in essence, holding them against their will under the guise of a "voluntary" program. What is someone supposed to do without a phone, transportation, or funds? Having previously had to leave a facility AMA due to dangerous underprescribing of critical medication (see my other reviews), I wasn't willing to risk my safety again -- especially without the ability to exit freely. I immediately left and drove the two hours back home. I urge others to read every document carefully and ask detailed questions before committing to care at this facility. In my opinion, this policy is a gross violation of patient rights, and I believe it should be reviewed by relevant legal and medical oversight boards.

The Techs and Therapist (Joe) are amazing people great communication and willing to help. The food…read moreis great also. But WARNING this is a native treatment center! As a black man did not feel very welcomed by staff! Not the people In treatment. Met some amazing people! But there not equipped for people who come from Seattle seeking help. I only say that because they have after care for people who want to live in Lacey. But if you need help for aftercare in Seattle they can't help you!

my brother is currently admitted at their facility, so far he's been doing well with therapy, the…read morestaff are doing a good job! Zee is one of the best therapist in there!

My husband was a recent patient at Rainier Rehab for a hip fracture…read more We had problems from the beginning getting the staff to move him safely, feed him a diabetic diet, administer his medications and weigh him at the proper time. Most of the staff were very accommodating. However, because the doctor and nurse practitioner were unwilling to adjust his medication when he needed it, my husband has been hospitalized for a week. He developed huge water blisters and sores on his legs as a result of their negligence. At one time, he was left on the toilet for so long and the nurse did not respond to the call light, so he had to get up himself. There was constant urine on the bathroom floor because the equipment was old and inadequate. Many times there was noone in the halls or at the nurses station through the day. Wait times for a response to a call button many times exceeded an hour. It is only pure luck that he did not fall again undertheir poor care. The facility is old and outdated. The phone didn't work properly due to being old and dropped so many times. I had to bring in many things from home because they provided a bed and old nightstand period. We chose this place because we were told it was a 5 star facility with a doctor and nurse practitioner 7days a week. There was no doctor or nurse practitioner on site on the weekends. Be very careful if you place a loved one here. The staff is friendly and seem caring, but when you need real medical help, the doctor and nurse practitioner make the decisions. In my husband's case, their negligence caused him a week in the hospital.

The building has been up kept immensely, the new light fixtures and fencing has made a huge impact…read moreon the external shell of the building. The smoking area for the residents has also looks great and more welcoming. I have to applaud the female maintenance director and her assistant have done an outstanding job. Keep up the great work!

This is the worst place to be. JENNY on the night shift enjoyed messing with patients. She would be…read morein the hallway talking, laughing, socializing, and if you dared to ask for your pain medication long after the scheduled time,,you would get a tongue lashing, and expect to be bullied!

After a very serious car crash my 87 year old father spent 3 weeks at Life Care Center of South…read moreHill as the last part of his rehabilitative process. What a great relief and wonderful experience for my father and my family. It's a beautiful facility to start with. But more importantly is the warm compassionate environment that we sensed right away. This was the third move for my father in his healing process and within days he adjusted to his new situation. The staff from caregiver to nurses to therapist all the way up to Director new my dad and his situation even in just bumping into one of them in the hall. As a son I am so pleased with his experience, healing process and the warm professional family environment. I hardily endorse the facility, staff, and the compassionate care that was provided.

This is a short term care facility yet they know my mom needs long term. The social worker won't…read morehelp to facilitate. Apparently I have to do it myself as if I know how. Isn't that your job, Thanks Ruby.

Very good Rehab , therapists are extremely well trained , in and out patient are both amazing !read more

I completed the Inpatient program in Kirkland Jan/Feb of 2019. It was suggested that I continue my…read moreaftercare with the Action Group & Phase programs available here at the Puyallup location. Hands down, this program saved my life. On the 9th, I'll have 90 day sober in my early recovery, and I've never felt better in the last 20 years of drug abuse. There are always going to be varied opinions regarding treatment centers and their programs, but the education and support I've received from Lakeside, their councilors, and my treatment brothers and sisters, have made my life so much better! If someone's suffering, and they don't know where to turn, contact these kindred spirits. They can help, if you're willing to surrender, and want the honest desire to change your life.

The staff at lakeside is excellent, they are willing to work with anyone and always happy to see…read moreyou.

My Mom spent the last week of her life at Memory Haven, and if I knew then what I know now, I…read morewould've brought her here sooner. THE ROSES: Secure, well maintained facility. The staff is well-trained to help people with dementia and Alzheimer's. The thing that really stands out is that you really felt they CARED about each and every one of their residents. They were truly gentle with my mom. I will always be grateful that her last days were made comfortable and safe by these fine people. Prices seem reasonable for the care your loved one is receiving. THE THORNS: Honestly nothing I can think of. WHY ONLY FOUR STARS, THEN? I don't really have any memory care facilities to compare MH to. They may very well be a '5-star' facility. I reserve the right to upgrade this review. THE VERDICT: The decision to place a loved one in Memory Care is complex and emotional. The team at Memory Haven excels with their gentle, caring approach and their general 'I got this' competence. I heartily recommend this facility, and only wish it was closer to Seattle.

I will start by saying that every caregiver and staff member at Memory Haven Sumner (MHS) is…read moreawesome! My father (who has Alzheimer's disease) was at a larger community for the previous 2 years before I moved him to MHS. I knew a lot of caregivers from his stay at the previous community, however his disease got worse and was told he needed more care than they could provide at the "assisted living" community. I honestly did dread having to move him to a memory care unit because of what I was told they were like. I conducted extensive research of 6 memory care facilities in my area, and was less than impressed. When I finally did have to move Dad, John Merz had just opened a brand new community, Memory Haven Sumner, and from the moment I met John I knew something was different. He personally came to meet and conduct an assessment of my Dad. Dad, who was very suspicious of new people liked John right away! During one of my first meetings to enroll my dad, John gave me book called "Creating Moments of Joy" and once I read it, I started to understand what dad's care should have consisted of, compared to what he had received for those two years before MHS. John said this book was required reading for all caregivers selected to work there. I learned more than I ever knew about communicating with (and caring for) dad and people with Alzheimer's disease. John gave me a tour of the beautiful community and even showed me where Dad's room would be. He spent the better part of the day with me, learning about Dad and providing me with general and specific information on care for people with Alzheimer's disease. He was amazing. I learned from him in a few days what no one else had taught me about how to relate to my Dad. Frustrations (from my ignorance) disappeared and my relationship with Dad was more beautiful than ever. I met all the caregivers shortly after moving dad into MHS, and as the community was less than a few months old, when I met them they were busy doing all the things that caregivers do. From the very start, I saw that their "gift" was "creating moments of joy" among all the residents. They pay close attention to the things others look over or look around. As busy as the caregivers are, they ALWAYS make their time with the residents seem like they have all the time in the world for them. They taught me how to "get into Dad's world, because as much as I'd like him to, he can't come into ours". I always watch them, study them, ask them questions. They always make time to provide information on how to provide these "moments of joy" for our loved ones. They always know the condition and demeanor of every resident at all times. Having recent extended experience with caregivers at the assisted living community, it was immediately apparent that these people were DIFFERENT! One of the most outstanding things I noticed occurred not long after I met the staff, everyone calls everyone by name rather than "Sweety" or "Honey" or other patronizing, (and in my opinion) belittling names I have heard caregivers call residents. So awesome how each staff member looks the residents in the eye, sits down, shows them they matter! Every time I see this, it is amazing to watch how the residents respond. If they are having a "bad day" caregivers do not leave their side until they are better. I see this every single day. Dad loves the staff and his beautiful home! Many times, well meaning caregivers will speak one way to residents, and another way to their families or others without dementia. Their demeanor changes distinctly (if you have been on the family side, you KNOW what I mean). One of the first things that impressed me about the staff at MHS is the way they spoke the same way to the residents they spoke to me and other family and staff. Same tone, same respect, same kind of awesome communication....and a lot of smiles and laughter. A caregiver by general definition is "one who provides care". The Memory Haven staff provide care, quality of life, expert clinical assistance and comfort, not just for the residents of Memory Haven Sumner, but for the family members of those residents. I love my dad, he has been my hero my whole life. As much as I love him, I cannot be physically present with him every day and even if I could...I could not provide the care he needs by the hour on my own. Memory Haven provides something daily I have not seen anyone provide. They make a difference in every life they touch every day by purposely "Creating Moments of Joy". Those of us who need the best for our loved ones want the most caring, efficient and loving home atmosphere we can provide. From personal experience, there is no place like Memory Haven Sumner.

I really appreciate the calm environment that the Epic PT in Sumner offers. The therapists are…read morethorough, knowledgeable, and extremely attentive. I have experienced therapy in several different places, and Epic tops all of them!!!

From the owner: Our mission is to provide excellent, accessible, professional and individualized care to enable our…read moreclients to reach their maximum potential for their individual physical needs and abilities. We have extended hours with new patients usually seen within 24-48 hours. We treat a variety of conditions and are specialized to treat clients involved in motor vehicle and industrial accidents. We also provide cash pay rates for patients without medical insurance.

Hand therapist is amazing! Front desk is super nice and accommodating. Definitely recommend!read more

My therapist was amazing. She gave me the tools I needed to strengthen my hands and even helped me…read moreget DME ring splints for my hands. She even let me know that the practice would take the hit and cover the portion my insurance was supposed to cover for my splints if insurance decided not to cover it. I was beyond impressed with this place and would have recommended it to anyone and everyone at the time. It is rare to see a practice go out of its way to make sure its patients get the proper care, even if it affects them. However, after my experiences with the front desk, I do not ever plan to return. I received a bill that was over $100, which was not a surprise, and I was fine with. I had, however, asked to see the itemized receipt on multiple occasions and was not provided with this information as I had asked. One of the receptionists I spoke with the most about this itemized bill seemed to get very distracted easily. Before the itemized bill became a problem, he asked for my Instagram, and after I said no, he continuously flirted with me. I just tried to stay friendly and ignored it since he didn't show any harmful intentions. His flirtatiousness had only become a problem once the issue of the bill had arisen. He said he would communicate with my hand therapist about this bill and what items were charged, and he never once got back to me. I ended up paying this bill without an itemized receipt, which was very frustrating to say the least. After I had finished my therapy, I had come across another issue. Another receptionist had told me to ignore the bills I was getting in the mail, as I had already paid all of my bills. So I did, then found out 2 years later I was sent to collections for an unpaid bill. I had reached out multiple times to Bonney Lake Highline PT and even left voicemails with no response to find out if I was sent to collections or if this was a scam. I ended up having to go directly into the office to discuss this with one of the receptionists. He had confirmed that I was sent to collections and showed me the bill. I asked him to talk to his manager about how frustrating it was for me to be given so much misinformation. Fast forward to today, when I call collections, I find out my bill is nearly double the bill Highline sent in. I asked them to explain. They said that it was the full bill they had received. They hadn't added anything onto the bill, and we figured out together that Highline had shown me the wrong bill when I went in person. Once highline had sent the bill to colelctions they wouldn't have kept that in their reccords and so they would not have the bill to show me anymore. It has been a few weeks since I asked for the situation of being sent to collections to be brought up to the manager. I haven't received any communications or so much as an apology. I am beyond disappointed with their services and continuous miscommunication.