Great Place Doc are Amazing wouldn't trust my Eyes to No one Else!!!! Great Exam!!!!read more

Real mixed review. I love my eye doctor, Elizabeth B. McGinn, OD. I have hard contacts, she is…read moregreat at getting them fitted correctly. I also wear glasses. My husband and I have been going to her for many years and really like and trust her completely. The staff at the eyeglass area is a real mixed bag. They had a great woman who retired a few years ago. Never had a problem with her. Last year I had had a lot of issues with my glasses that dragged on for several weeks and they were never quite right but I was told today the woman who helped me had also retired since last year and they had some great new staff. I really wanted glasses that fit and I could see out of properly. I was excited at the idea of not having to try Costco/Warby Parker/random stores etc. Dr McGinn also made a note on my prescription to make extra effort to center my lens properly and pick out frames that work. Dr McGinn said they had a new man working and recommended going to him but he left on his break when I was done with my appointment. This was on 8/25/21 at around 11:20 am. This woman approached me from behind who I didn't even realize worked there at first because of how she was dressed and acted. She asked if I was looking for frames. I said I was and asked if she could help me pick out frames that might work best with my (high) prescription and lens and she said no and walked away. I looked for a few minutes with my husband and then said to her that between my issues last year, the trend of huge glasses (which I know I can't wear) and my eyes being dilated, I was having trouble finding the correct size glasses. I asked if she could help me again and she said no and that I should leave and come back if I wasn't "able" to pick out frames on my own. It was said in a very strangely aggressive way. My husband and I were the only ones there so she wasn't busy with other customers and she gave no reason why she couldn't help me. I picked out some frames and told her that I don't know what went wrong last year but I think either there was some problem with the fit or the lens themselves because I have to put my glasses on the tip of my nose to see through them. I repeated that I hoped she could help me chose the right frames and again she said no and splayed out on a chair staring at me. I said knew the problem wasn't a change in my eyes because my contacts were fine and my eyeglass prescription didn't change much then or now. She kept talking over me and "correcting" me for things I wasn't wrong about or even saying in a bizarre way. It was really shocking and uncomfortable. I've never been around a "professional" that acted like this before. It was very unsettling. I'm not an optician. It's her job to help fit me with the proper lens and glasses. I told her I knew it could be a glasses shape/lens issue which is why I wanted some guidance and she just kept talking over me in a really argumentative, aggressive way. I finally just grabbed my prescription and left. She was incredibly rude and hostile. My husband had brought frames with him to be filled with his prescription so he stayed a minute to get help with that. Hopefully they will be be fine? We were hesitant about dealing with her at all but since he had brought glasses he knew worked we thought maybe she could handle placing the order. I hope we didn't make a mistake. After I left to wait in the parking lot he told her that the problems I had last year dragged on for months with the very overwhelmed and now retired worker for various reasons beyond my control and that I had finally given up and made do for the past year but that my glasses haven't been really useable. She said the woman had been "covering for her" when she was ill and that "everyone has problems". Truly, what is going on here? Isn't having glasses that fit and you can see out of the bare minimum you can expect from an eyeglass shop? I've been wearing glasses for 35 years! There has never been this level of drama. I truly was excited to get help and spend hundreds of dollars at this place and this woman was so combative and unprofessional I had to leave with nothing. So three stars because I love the doctors but I would avoid the eyeglass shop like the plague just in case you have the misfortune of encountering this woman. A stranger off the street could give you better service.

Resolved problem with initial eyeglasses delivered. Remake worked out fine. Very short…read moreappointment for remake. By having a remake necessary disqualified this business to get 5-stars. Other: Though the furnishings look beautiful here, they forgot functionality. If you sit in one of those super heavy wide chairs to try on eyeglass frames and try to move the chair anywhere you prefer, you gotta be Hercules. The metal frame makes a sound on the floor and the chair is not very comfortable.

A welcoming and family like environment! from start to finish. Dr.Granek is friendly,…read moreknowledgeable and very caring. Highly recommend this office.

I recently had cataract surgery on both of my eyes performed by Dr. Kessler. Dr. Kessler and his…read morestaff are truly professional and caring. I was well informed as to what to expect and was well taken care of at the surgery center. He uses a process that doesn't require consistent eye drops after eye surgery. The main complaint from other acquaintances who had the surgery was all the eye drops that are required after surgery. I loved that I didn't have to do this. I recommend Dr. Kessler for any eye issues especially cataract surgery. I can't believe how much brighter my life is! Linda K.

Lens implants was the best thing I ever decided to do…read more Everyone treated me and probably others with comforting and relaxation before surgery. Ended up it is a lot easier than I thought. Vision is a lot more clearer than ever. Just follow the instructions that are giving to you, and you will most likely not have no problems. Very good experience.

It's a shame we'll never go back. Exorbitant prices aside, they do have a wonderful selection of…read morebeautiful frames and an amazing choice of different types of lenses. But after 20 years and thousands of dollars it was just time for a change.

I went in today to return some glasses and was told they don't accept returns because they are…read moregoverned by food and drug. Interesting as I have never heard of this before and was told I could exchange them if I didn't like them when they were purchased!! I guess since they are going out of business, the rules don't apply anymore!!

I ordered a pair of glasses from Carroll Eye Care On Jan 26th and they arrived on Feb 9th and were…read more$75 cheaper than Levin. Still waiting for Levin to deliver the lenses I ordered on Jan 24th. Why am I paying 30% more for such horrible service? I'm going to request a refund today and hope that they can locate the frames I provided. At this point I'm not worried about my 3 yr old frames, even though they were very expensive. I just want my money back. UPDATE: I called Levin Eye Care home office 410-486-1010 and spoke with Hope. She gave me a partial refund of $100 on my $300 lenses and explained that they switched labs on Feb 8th but that my lenses are at the old very slow lab. The partial refund brings the cost of the lenses $20 below what I paid at Carroll Eye Care. I appreciate Levin making an effort.

Great from start to finish! Dr. Waxman is a gem. I have anxiety and he made me feel at ease. He did…read morea very thorough eye exam. The staff was great as well....friendly and very helpful.

After 30 years of seeing Dr Schwartz I am seeking a new Dr…read more I was sent to collections for $45, from my last visit(July). I had inquired about paying my bill in full each visit, but was told insurance billing caused 2 part billing, copay upfront, and the undetermined until insurance responds balance, later. I have always reconciled my bill when I paid my copay. I never complained about the amount, and would gladly pay any late fees(I never looked). It was never about amount, but timing. I thought that I had a working solution, because I had offered to pay in full at each appointment, and was told that was not possible. Appearantly, I was not supposed to have a problem with being sent to collections. I was not supposed to take it personally, despite having always paid my bill. Decades of track record meant nothing. "We have to treat all patients the same." rang hollow. Yet the (all new since July) front desk staff was free to take my being upset, and complaining, as personally offensive. I did not curse. I was spirited and maybe louder than I should have been, but I was not insulting or demeaning. So if you want to be a number on a screen, this is the office for you.

very professional and kind staff! minimal wait time. I even refer my coworkers who don't live in…read moreCanton to come here.

The doc immediately realized that Johns Hopkins had given me glasses that were far too strong…read more I got new glasses and sunglasses for a good price and am extremely happy with the entire experience.

Do not go here!! Nice people but so many errors! 1. Two…read moreyears ago when I went to Professional Vision in Parkville/Carney, they got the progressive lens measurement in my glasses wrong and had to start over. 2. Two years later, the protective coat disintegrated into fog. (Maybe this was my fault, but no one ever told me not to wear my glasses in hot sun or when I opened the dishwasher.) I went back to the Carney store and ordered new lenses for my current frames. 4. Two weeks later, when I went to have the new lenses inserted into my frame, they broke the frame. I accepted a different color frame, they inserted the new lenses, and I left. 5. Within blocks, I discovered that the prism in the glasses, which I need to avoid seeing double, wasn't working. Double vision is not safe! I took them right back; they discovered their transcription error, reinserted the blurry lenses, and put in the order again. 6. Two weeks later on a Monday, I got a call to come in and have the new lenses inserted. One lens had not been "edged" and would not fit. They said they'd take it to their Timonium store on Wednesday to be edged, and I could pick it up in Carney on Thursday. I asked if they could send it over there that day or on Tuesday. "No." I left with the one blurry old lens and one clear lens. 7. On Thursday, I got the call to to come in so they could insert the newly edged lens. When I got there, they discovered that the lens had not been brought back from Timonium. I could wait another day or two or . . . 8. I drove over to Timonium myself and they inserted the lens. I would be remiss if I didn't say that everyone was incredibly nice and said they were sorry. I just can't go back.

I came here with my daughter for glasses. It was the end of the day so I tried to overlook some…read morestuff. When I returned for my daughter's glasses I decided to leave this review. I was referred to this place by another doctor's office. I believe there is probably a business relationship with them. The doctor wasn't very friendly or willing to answer questions I had about the eye exam. I had never had that type of equipment used before. He was almost to the point of dismissive . He did absolutely no education about my eye health or recommendation on what to do for my dry eyes except glasses. I ended up going to an opthamologist after seeing him . And was informed about somethings that I need to have followed more closely. This doctor at Professional Vision never asked what kind of eye drops I was using or gave me any suggestions. When I asked for my prescription he gave me diagnostic codes instead of a reading most people are used to , like 20/20, 20/30. He managed to get my exam and my daughter's eye exam done in about 25 minutes. He didn't bother to explain what kind of glasses he was recommending . ( it was a three prescription lens) I have an astigmatism and his assistant even recommended I not start with glasses that strong since I've never worn glasses . I realize that he is an optician. Although based off of the reference from the other office ( in Baltimore City) I was led to believe he was an opthamologist. The last straw was when I picked up my daughter's glasses and his assistant just handed the case to me. No bag , cleaning cloth, no receipt. I really try to not get any medical care in the Baltimore/ Baltimore County area. There are a few exceptions. But , I feel there is a strong sense of prejudice in this area. I can't help but wonder if I looked different i would've been treated differently. I generally avoid this area because I don't feel healthcare providers take minorities seriously here. Outside of the hospitals and a random doctor here or there. I won't make this mistake again I got my daughter's glasses because she needs them. But , we won't be returning and I will get her eye care somewhere else.