Disorganized, Unprofessional, and Inconsistent with Vendor Orders…read more As an 8th-year Hospital Corpsman with extensive experience in ER, inpatient, and outpatient settings, I am rarely shocked by clinic operations--but Leidos QTC in Norfolk is a glaring example of bad practice. My first appointment on 1/5/26 with Holly Reinke (Audiology) was excellent; she was professional and pleasant. However, my experience on 1/7/26 was unacceptable. My vendor explicitly booked this date for X-rays. Upon arrival, the facility staff claimed I was only there for a blood pressure check (redundant, as I am already diagnosed with hypertension and on medication). They further claimed I had two "ghost" appointments on 1/9 and 1/12 that were never booked by the vendor nor visible in my portal. When I questioned the front desk about why the portal listed "XRay LLC" as the provider, the staff member dismissed it as "just a name" and ended our conversation mid-sentence. When a coworker asked if I needed help, he dismissively stated, "Yeah, he's been helped already," with an unprofessional attitude. I confirmed with two separate QTC vendors immediately afterward that no BP check was required and no additional dates were scheduled. The facility effectively denied me my scheduled X-rays for no legitimate reason. Advice to fellow military personnel: The vendor (QTC) is the authority, not the clinic. If the vendor says you have an X-ray, do not let this facility turn you away or manufacture "extra" appointments. Demand the services authorized by your vendor. Also keep your VSO in the loop of any mishaps that aren't directly fixed with your Vendors first.

My visit to this office was amazing. The staff was very friendly and professional. The clinic was…read morespotless and my Dr was the best. Most of all I fell in love with the receptionist Dominique. She was so kind to me and made me feel so comfortable. I give her a + for going out of her way for me. Please thank them all for a wonderful visit!

I had a wrist injury and received fabulous care from my physician…read more My experience with Sentara Hand Surgery Specialists was nothing like the wonderful care from my physician. I arrived at my first appointment for physical therapy only to be told that I could not be seen because they did not have my physician's order, and they could not receive it because my physician's office had already closed. When I made the appointment no one told me that I was responsible for bringing the physician's order. I had already been seen at this organization a few months earlier when I was having difficulty with my splint. I knew that they had my record because of the earlier appointment. I wasted a great deal of time and had to reschedule my entire week to solve their problem. At my first appointment I "shared" a therapist with another patient who needed a translator. The physical therapist would give the other patient directions, and then would direct his attention to me. Having never had physical therapy, I did not know whether this was standard procedure or not. I never complained, I simply accepted the situation. After my first appointment and before the next appointment, I was in pain. The pain was likely due to the home exercises that I was asked to complete. Prior to beginning "physical therapy" at this organization, I was pain free. I was fifteen minutes late for my second appointment. I should have planned extra time to compensate for the construction at a nearby highway exit, and unfortunately I was late. When I arrived I was told that the next patient had already arrived and I could not be seen until my next appointment. The therapist never asked how I was doing, or the reason for my tardiness. I was simply sent home - again. I regret that I was late for my appointment. However, given the fact that I was never seen for my first appointment because they didn't have the physician's order - their problem - not mine, and the fact that I shared a therapist for the second appointment, I would think that they would offer some flexibility. I believe that it was unconscionable to not inquire how I was doing. Before I began "physical therapy," I was pain free. Now I have declined, and am back to where I was four months ago. Even though I called their office to complain and to cancel all of my appointments, I received a robot appointment reminder call last night. I view this similar to the problem of not having my physician's order, and is symptomatic of their inefficiency.

Had a motorcycle accident and didn't think its get any movement back in my left wrist. Thanks to…read moreTracy and the great team at sentara hand therapy I'm almost back to 100% only 2 weeks after therapy start! Definitely recommend these therapists! Tracy makes it fun and interesting everytime!

We have found this facility to be A1 for care, efficiency, customer service, and cleanliness…read more I highly recommend this family care center when in need of care for minor ailments. We are from out of town and have gone there on two separate occasions and could not be more pleased. Highly recommend!

I would give Dr. McDermott, his NPs, and Nursing staff 5 stars all day every day (even though they…read morecould not figure out what what my issue was and it took 2-3 visits to them and 4 visits to the ER to finally locate the problem), but at least they tried, and the NP I saw was EXTREMELY sweet and competent. The office staff, however is rude and lies. When I moved back to the area they were a close provider and I noticed on their sign that they are also a family medical practice provider. So when I went in for my first visit I asked that I be established as a regular patient and that they be my PCP. "No problem." they said. My second visit there I was presented with a huge bill and when I questioned it, I was assured I was being billed for primary care services. After my ER visit I went in to be seen to let them know what my final diagnosis finally was and that I needed to get some medications refilled that had been prescribed the ER. It was THEN I was told that they only provide "Family medicine" services for those who need like 3 months of medications at a time (you know the easy things things they can bill crazy high prices to the insurance companies for I imagine). So, now I am sick, have multiple health problems, had been told by them ON MULTIPLE occasions that they were my PCP but was then left high and dry. I attempted to find a PCP, but since they have all my records and are the provider I had been seeing, when I needed paperwork filled out because of a need for an ADA leave from my job, no one else would see me or address the situation. So I went BACK to them to explain and the office manager punched into her computer and advised that I had only ever been seen as an urgent care patient. I said that can't be right because I specifically asked, and was told that they would see me as my PCP, "Well that's what's the computer says....lol" She said . She advised that Dr. McDermott was no longer accepting patients for primary care, and I helpfully suggested they may want to add that to the "Family Medical Sign" and was rudely advised that they can put anything they want on their sign (evidently even when it is misleading at best and false advertising at worst.) Needless to say, I will be contacting the Board of Medicine to report this as well as to my insurance company as I was told I was being changed for PCP services and NOT urgent care, and will also be seeking relief in small claims court with the assistance of my attorney to try to recoup the money I already paid and/or at least have my bill reduced to the PCP rates. I may not prevail, but them having to answer the complaint from the medical board and attend a court hearing should MORE than make up for the inconvenience they have caused me. SO if you need MINOR (and I mean minor) care, and are willing to pay ridiculously high prices, by all means go here. Dr. McDermott and the nursing staff are very very nice. The office staff and manager, however need some serious training in customer service, ethics and transparent and correct billing practices.

This place has always been so good to me but it's even better now. Dr. Chou is so caring and…read moreattentive. I've always loved him. But today I met Rebecca Zinn, a PA. She was one of the best medical professionals I have ever come into contact with in my life. She was fast, efficient, and so caring. I have all the medication I need to knock out this flu and I owe it to her. Joanne is at the front desk and she is a sweetheart. I definitely recommend this urgent care center. Plus, look at these adorable stickers!

Dr. Chou is absolutely amazing! When I am sick and near this location, seeing him eases my anxiety…read moreknowing his exam will be thorough and he listens to what I have to say that I am feeling. He considers the best healthcare plan for me and is always familiarized with my medical background and knows exactly what scripts I would need. If he were a PCP, I'd go see him. I highly recommend. 10 out of 10!

My child had an appointment at this hospital and after the procedure was completed my wife and I…read morewere allowed to go in the back to visit our child. When back I was going to take a photograph and/or video of my child and told that I was not allowed as the staff member pointed to a sign that stated the following: "In order to provide your child with the best possible care, we do not allow cell phone use, audio or video recordings, or photos while staff members are in the room." So according to this I am allowed to do the above, when the staff exit the room, but was tole I couldn't. Went online to the website for CHKD and it states the following: "Important Note About Privacy Out of respect for the privacy of others, please do not photograph or take videos of other CHKD patients and their visitors. Also, please do not share information about other patients. If you would like to include CHKD staff members in a photo or video of your child, please ask for their permission." So no videos of others or staff without permission. So again I can take video and photographs of my own child. So unprofessional when you work somewhere and don't know your own policy. Just a shame as I only wanted a photo of my child and my wife and was told, "No."

Allergy specialty has their own phone line. They open at 8:30am. For 4 consecutive times when I…read morehave called after 8:35, the line rolls over to the emergency service operator. I will continue to post every negative experience as CHKD has to do better. Just because you're the "only game in town," the patients and families deserve better.

Doctor Mark Pavilack is the BEST of THE BEST eye surgeon! This is the surgeon folks go see when…read moreanother surgeon has botched their eye surgery (not naming names!) Pavilack had to remove the mis-placed cornea, allow site to heal, then replaced cornea - again from botched cataract surgery. Hubs can see better now than ever and eye no longer clouds up. Thank you so much Dr. Pavilack! Go see this doc, he will take great care of you!