My HVAC compressor stopped running late in the day on the 4th of July and I called them close to closing. The owner, I assume that is who it was, was friendly, asked some diagnostic questions and told me to just run the fan but turn the system itself off so as to not possibly cause any damage to it. He verified I had a valid form of payment by checking and putting my credit card on file. The technician came out first thing the next morning and checked the simplest thing first, the capacitor. Sure enough that was the problem. He replaced it and then checked the refrigerant (showed me the pressure was fine) and was done. No unnecessary procedures or parts. The technician was courteous and friendly. Overall, I had a very good experience with this company. read more

1. Sent out novice tech (although he was a nice kid) 2. Spent money on parts not needed then said needed new furnace. 3. Got a new quote from them for new furnace. $800 more and lower efficiency (92%) than competitor quote...with a bunch of caveats about intake and hood. 4) COMPETITOR WHILE QUOTING FOUND BURNER TAKEN APART AND NOT PUT BACK TOGETHER . Sabotage!!!! 5) Randomly charged credit card 3 months after with no permission or approval! Will be contacting media and as many people as possible about this crooked company! read more

We just paid by check our bill for $832.68 for repair of our Carrier 3 ton Infinity Heat Pump. It is practically new, a little less than 1 yr since it was installed by a Carrier Dealer in another near by city. But when I called that that installer, he was unable to assist me because he had recently been hospitalized for severe leg injury and was in rehab, and still in recovery. That installer said all parts are covered by warranty 5 yrs. He suggested I check with another Carrier Installer and they should be able to fix it, they will charge you for labor but parts are covered by Carrier. Based on information and symptoms I had given him over he phone, the Original Installer suspected, the Thermal Expansion Valve was sticking partially closed. That would explain what might be causing a sudden reduction in cooling. He doubted it had a gas leak because the tech who brazed the joints was so good and had a near perfect record. He said Carrier had some problems with Thermal Expansion Valves failing or being defective in some new installs. When I first contacted the Center Company in Sanford, and explained that the system is new and in warranty. The person on the phone said parts are covered, but we always charge a $75 fee for processing a warranty claim. He also said he needed my Credit Card # over the phone. A tech. came over next day and said said he charged $95/hr. labor. While he was on my porch, before he even looked at he system, he said he wanted to Inject Leak Saver Direct into the system. He said we charge $95 for the injection, and it must be injected at the beginning of the service call because it is not possible to inject it after he puts gas in the system. This is not true, and this is an item anyone can buy on Amazon for $33. I told him no, the Original Installer didn't think it had a leak, and it was a new system. I thought such additives to the gas were only used as a last resort after a thorough checking the whole system for leaks in the first place. I told him the man who installed the system said Carrier has had problems with Thermal Expansion Valves failing prematurely. I was tactful, not telling him what to do. I was just informing him what the licensed HVAC Contractor told me over the phone. He stayed for about 1.5 hours, and informed me I had a bad Thermal Expansion Valve, just like I told him. He said he had 25 years experience twice maybe 3 times during his visits, trying to assure he could figure it out on his own. I guess with out any input from the owner the Original Installer. He seemed to ignore the information I provided him. He came back a few days later after the part came in and stayed about 3 hours and replaced the Thermal Expansion Valve. I would say it took him less than 5 hours labor total for both trips to my house. And if he had listened to what the owner was informing him about it would have taken no more than 4 hours. We were billed for 7 hrs. of labor @ $95/hr. I would not use this company. The bill that I have says he spent 2 hours on the first trip here, and 5 hours on the second trip to my house. This is crazy false. Stay away from a business that pulls tricks like these. read more

One year ago I bought a brand new HVAC system from them. Last week the heat strips burned out and were replaced. On Wednesday I called and told them there may still be an issue. Well they came out while I was at work on Friday but didn't let me know they were here. Today, going under the assumption that the unit had not been checked yet, I called again to see if anyone could come out. The woman who answered the phone started off nice enough but when I explained to her that there may be a short in the thermostat that is causing the heat strips to continuously run, she insisted on explaining over and over that it's cold outside and the strips should be on. In the end she tells me "you are just running us to be running us. I don't know why but you seem to think we have nothing better to do. There are people with no heat so I'm going to be like Judge Judy. I'm not sending anyone, you don't need to be running us. You're already being charged $375 and you're just going to run up your bill." At this point I informed her that I was still under warranty and there should not be a charge. She replied with. " I decide who gets charged and who not. You're getting charged $375." I gain informed her that it was under warranty and if I get charged I would take them to court. She then screamed "go ahead then" and hung up on me. I then went to the office where I spoke with one of the three owners. I explained everything to him but he kept skating around the issue with the woman on the phone. When I asked for an apology he told me that he gave me one. I simply explained that I would like one from the actual offender. At that time she came out of her cubicle and began her crap again. It turns out she is the wife of one of the owners I was speaking to. So basically at Center Heating customer service means nothing. This woman talks to customers like dirt and will get away with it every time because she's the boss's wife. I guess if you don't mind being treated like crap then it's ok. If you want someone more professional, I strongly suggest finding another company. If there were any way I could transfer my warranty, I would. I totally regret ever having bought my system there. read more

Please be careful if you choose this Company. I wish someone would have warned me . They took my Credit Card # before coming out for service. That was a red flag. The lady told me it would be 112 or 115 and would be for service call and 1 hour of Labor. They sent someone out next day. He came out looked and said that whoever installed it did not do something right. So I told him Center Heat put it in. So he say couldn't fix it that day because it was too hot in my attic. He would come back in the morning. I waited for him half the morning the next day but he never showed up. I call the office they say nobody scheduled to come to my house. My husband go to the office and they make appointment for next day. They came out 8:00 that morning and fixed it. They finished at 8:45. I was happy til I check my bank statement and saw they took 524 out my account instead of 112. I call the office and she said the charge was for 1 hour and a half. I tell her they did it a little over 30 minutes. She talking about she don't believe me and she would call me back. Never heard back so I got cheated. My unit is only 3 years old. This is a picture of them leaving my house at 8:50. read more

Center Heating & Air Conditioning - Leaving my house 8:51 - Heating & Air Conditioning/HVAC Near Me - Sanford, North Carolina