My A/C has been running wonderfully well since calling this business! Timely and reliable…read more Affordable too! I highly recommend them!

Showed up in minutes, explained the issues, great service and fair price. Highly recommendread more

I would give this business zero stars if possible. I contacted them for services on my AC unit,…read morereferred via HSA Home Warranty. They came for the service call on a Wednesday. Today, fully 8 days later, they still have not replied to the warranty company, I have no AC, and my family has moved out of the house while I stay here with my animals in the heat. They have told me every day that they will respond, but today, on day 8, they told me the person who handles my case is on vacation, and they cannot help. I have been lied to daily for days, absolutely no contact except when I call them, and they cannot function when someone goes on vacation. I have never experienced this level dysfunction. Stay away from this disaster of a business.

DO NOT USE THIS COMPANY. The man (Zach George) who sold us a BRAND NEW unit completely lied and…read morescammed his way through our house. Now we find out that he quit and no one from the company will come fix the mistakes he made. The brand new unit we paid over 12k for stopped working a few days after install and somehow our energy bill has GONE UP despite us being on vacation for part of the month. The company won't return calls. Do yourself a favor and find a different company.

We had HVAC issues causing the indoor temp to drop over night…read more I called Steve in the morning and a technician Josh was at my house within an hour. Service was professional, prompt,respectful, affordable and trustworthy! Highly recommend!

I had issues with my air conditioning not cooling properly. Called Austin Heating and Air to come…read moretake a look and they fixed it within an hour. I've used these guys several times and have always been satisfied with their quality of work.

Competence (2 Decades of Experience | No "shooting from the hip" |Thorough & Accurate Diagnosis |…read moreMeasure Twice Cut Once), Character (Their Word is their Honor), Prompt Responsiveness (Out of this world), Commitment to Customer Satisfaction, and Reasonable/Fair Pricing. Peace of Mind. On hot days, my system was having a hard time maintaining the Temperature. Diagnosis, a bit low on Freon (410A) for optimum performance.

If you want to be sold unnecessary and overcharged service without fixing your AC's true problem,…read morehire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC failed to cool the house and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!! [Additional notes given company's response below]: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier in Google review. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards?

Great Service, quick and professional. First our first floor after sixteen years went the unit went…read moreout but now we have a new one and it was replaced very fast. Our second went out as well. We called in and a team of professionals came out and quickly had it replaced. This company has payment options as well. The team was very professional and courteous as well. We could not ask for a better group of professionals working in our home. Prices are reasonable as well! A while back one of our wonderful poodles was stuck in the vent and one of the blessed tech came out and saved our poodle and got the poodle out! A hero in our eyes! and the poodle was safe and sound! We have found the perfect company to call! If we can add more stars, we would! Kudos to the team!

Very friendly, professional service man that did a thorough job and showed up on time. How many…read moreservicemen manage to show up on time these days? Very much appreciate this as it minimizes my time needed away from the office. The prices are also reasonable and I didn't feel like I was being upsold on items I didn't need like with their competitors. Overall very happy with the service and plan to continue using A&M.

I love these guys they are Very professional and friendly, They were always on time and finished…read morethe work on time, very clean, and they were cheaper than others, I am highly recommend them

I just received service on my heat system.very responsive,Khalid explained the problem ,possible…read moresolution and recommendation very well and very professional. I will definitely using them in the future No less than

Had a problem with my gas pack and lost heat on our first floor. Out of 10 other companies they one…read moreof the few to tell my my 3 ton unit was oversize for the duct work under the house. They also found a duct was was way too small the all the correct air flow to the other half of our home. I felt they knew their stuff when they took the time to look at the electrical and our thermostat. They shows up on a cold morning and had my old unit out an the new one in with an hour. It did take 5 hours total to finish all the connections, programing the smart unit and replacing the small duct. We have heat now and it even gotten my wife home office to be heat like the rest of the house. It was always a bit warmer or colder than the rest of the house. I trust these guys to come back and fix any of my HVAC problems. They did amazing work.

Bad experience... HVAC replacement:…read more- Had a brand new Trane system installed - Didn't cool properly following installation - Took multiple visits and 2 weeks to get AC working properly (root cause: incorrect wiring at installation) Requested quote to improve even cooling: - Technicians/installers rigged system without permission (turning blower up to top speed and partially closing every damper) - would have caused premature wear and failure of unit - One technician/installer was unprofessional and rude prior to storming out of house - Sent concerns about visit to owner and office manager and never received a response - Received a quote to replace entire ductwork - instead of addressing specific areas of concern as requested During multiple interactions, they were quick to speculate and point fingers at existing construction - the majority of which were invalid or irrelevant concerns. Would not recommend - especially after the unprofessional reaction from one of their technician/installers. I was calm and polite during every interaction despite the frustration and worry that they caused (brand new unit not cooling effectively for 2 weeks during the summer). The technician/installer in question became angry after I asked basic questions about his "recommendations" which weren't logical.

Very good experience Everyone was very helpful and job…read morecompleted without problems I highly recommend

We signed up for Dawson's Electric and Air's Peace of Mind Membership hoping for honest, routine…read moremaintenance. During a repair visit, the tech told us our entire HVAC system was 12 years old and hinted we'd soon need a full replacement. In reality, only the condenser was 12 years old; the furnace was just a few years old. Dawson's quoted us $1,100 to repair the blower motor, but a second opinion from another company found the motor was still under warranty and got the parts for free, fixing it for about half the cost. Dawson's also tried to upsell us an air scrubber and surface UV system for $2,500. The second company pointed out these common tactics: overstating system age, pushing new equipment, and recommending expensive add-ons. The repair technician from Dawson's was kind and knowledgeable, and I don't think they're being outright malicious. But the overall approach feels designed to take advantage of homeowners who don't know the details of their system or warranties. It left me feeling misled and taken advantage of to boost Dawson's sales, not to give us real peace of mind.