Called Joyner & dickens upon a recommendation of a friend. They came out, completely misdiagnosed…read moremy hvac problem, then charged me $748 for the pleasure of absolutely nothing! Beware as they charge travel time and don't disclose that when you make the appointment. Go elsewhere. Bad choice.

I am a disabled military veteran that is on SSDI. I take medication that makes me hotter than the…read moreoutside temperature by 10 degrees. With the weather's heat and medication I can be overheated quickly and get very very sick. I paid J&D $1600 to repair my AC/Heating system for that reason. They made a big deal about washing out animal hair from a drum with a hose that took 5 minutes. I don't know if the parts they replaced were even necessary or not since they never showed me the old parts. It didn't turn on with the new parts. From the date they allegedly repaired the central AC/Heat I have never been able to use it. I suffered for years begging them to please repair it. I called them the same day and they claimed I had done something to the system. I hadn't touched it except at the Thermostat to turn it on. They put in another part and it still wouldn't work. Then they said it was electrical which if it had been the problem why didn't they tell me that before they started work if the end result would be AC wouldn't work? I would have had the electrical repaired if indeed it had been the actual problem but it isn't. The AC filters were changed on a regular basis every month with new ones being put in. I swept up or vacuumed animal hair every day several times a day. I had Duke Energy check the actual AC system to see if had to be replaced. It didn't. I had General Contractor Jesse Lochless check the Outdoor Breaker Box and fuses. The fuses were replaced after the J&D AC repair work and are still working fine. The breaker box didn't need to be replaced for years after they allegedly repaired my AC. It didn't need to be replaced at the time they did the AC work. Neither did the Indoor Breaker Box need to be replaced. As a precaution I replaced both anyway. It made no difference to the AC/Heat working which I had gone without for years due to their fraud. I begged them constantly to repair it even though I told them it wasn't the electrical. I filed with the Attorney General. They called me and threatened to sue me for telling the truth. They had pulled the same thing on my parents who had a new AC system that never worked.My stepfather died from being overheated. He shouldn't have to repair a new system at all let alone countless times. He went without for over a year. I don't know what excuse they used for why my parent's new TRANE system didn't work. They had the nerve to blame me for my stepfather dying because we should have put him in a shelter. What about he wouldn't need to go to a shelter if the AC system he paid for worked right? I don't know if their employees are trained properly or not. They were paid by both me and my parents even though the AC system never worked. I have begged them again to repair it once and for all so I don't have to suffer. That was a great deal of money for me and I shouldn't have to keep repairing the same system if it was repaired right. I checked with other AC companies to see what they said about all of this. They said it was unethical for these people to charge me to repair the AC if the end result would be it doesn't work. They said that if it had truly been the electrical they shoudl have told me before they did any work allegedly repairing the AC. They have let me suffer for years after paying them every cent I had. They also always blame the client for any problems claiming they don't maintain the system or whatever. I did maintain the system with regular AC filter changes. I removed any outside dirt that I saw. I've had to keep the door open at night to air out all the heat. Dirt comes in because of it. I hate it. I have had to use fans and space heaters and be a prisoner in my bedroom because of their lying.

I'm a little late in posting my review (service performed in December) my husband and I cant say…read moreenough about King heating and air they have always come through when we need them from emergency situations to basic yearly maintenance . Awesome crew very polite and professional highly recommend them

Overpriced on repairs on a unit they installed 2 years ago…read more Would never recommend this Company!!!!!!!!!!!!!!!!!!!!!!!!!!!

Our air went out mid summer. We requested a service visit and this company was sent out via…read moreAmerican Homeshield. The technician was very efficient. He explained the whole process...everything from the installation to the financing. The unit was installed within a reasonable time frame. After the unit was installed, they even sent someone out to verify and check all of the work that wad done. We are still enjoying our air!

Got home from a week beach vacation on June 20th to find our upstairs air unit not working. Filed…read moreand claim with American Home Shield on June 20th, 2026. June 22nd Comfort First Heating and Cooling called to schedule an appointment. said they couldnt come until June 29th. Not ideal but fine. Tech shows up on the morning of the 29th and says we need a new fan motor on the unit inside the house. Says the universal motor he has wont fit. Says it will take 6-8 days max to get the part. Says he put in the order and leaves. Due to the July 4th holiday I'm thinking July 9-10 or July 11th at the latest. July 11th comes and goes and crickets. Don't hear anything. I call them and they say still waiting on the part. I call AHS and they say the same thing. I'm given no eta on when the part will arrive. I wait another week and crickets. I call and get the same story from both. I call Comfort First again on July 23rd and am told still waiting on the part. I call American Home Shield on July 24th and they call me back and say Comfort First ordered the part on July 13th. Wait, what? It was supposed to have been ordered on June 29th. Miraculously I get a call from Comfort First saying they have the part and will be here to install it on July 30th between 1 and 5 pm. I make it abundantly clear that I have to be at work at 6 pm and that nobody will be home after 6 pm. I get out of bed 3 hours early on the 30th at 1 pm to make sure I don't miss the tech. 1:00, 2:00, 3:00, 4:00 and nothing. I call Comfort First at 4:45 and the lady says the tech is running behind and is at the job on the schedule before me. She said he was finishing up there and would call me soon when he was on his way. I remind them that I made it clear I have to be at work by 6 pm. I'm told I can either wait, find someone to come to my house and wait, or they will have to reschedule me for another two weeks out. The tech finally calls at 7:55 pm and says he's 20 minutes away! So I've been out of air conditioning in the middle of North Carolina summer for 32 days which is bad enough, but on top of that i have to put up with being lied to, put off, and dismissed. Absolutely unacceptable and disrespectful of my time. I don't not under any circumstances recommend Comfort First Heating and Cooling!

i had a problem with my a/c unit that was 16 years old. i could have had it repaired but the cost…read moremade me decide to relace it. ihad my system replaced 14 january 2026. i forgot to rate everyone invovled in the sales, installation and post inspection after the sale. everyone was professional and perform their jobs with great care. i wish to let blanton management know that they were great. please let them know that i forgot to write everyone names down but i sure you know who they were. ihope that they be rewarded for their job performance.

Absolutely awful. Asked them to help us fix a toilet that wouldn't flush. Service person, after…read morecajoling for a 5 star review, said the problem had been fixed. Paid him over $250. He took my iPhone and made sure I was on the page where I could leave those 5 stars. After he left, I used the toilet. It wouldn't flush. He was still on my street and I got him to return. He apparently corrected his mistake. For now the toilet flushes. But a few hours later I walked into the bathroom and the floor was flooded. I called the company's 24-hour" service. The AI "attendant" said they would try to fit me in Monday. Be careful before you expect this company to meet their promises and your expectations. Beware. Just look at what they advertise. The guy they sent to my house was intent on generating additional services, but incompetent to perform services for which he was hired and for which I paid.

On Aug.30th, before the holiday weekend, at 1:46 pm I called spoke to Spring, always very nice, my…read moreair conditioner stopped working, at first it was going to be for Tuesday, then at 2 she called me to let me know a technician was on his way, the guys were very nice and professional. Problem was solved. Thank you very much Blanca Jordan

June 2017: Nathan's Installed a HVAC heat pump system in my home and didn't put down any carpet…read morecovers or plastic. Workers left tons of dirt debri and carpet stains - hopefully steam clean will get it out or carpet will need to be replaced :( Last year same problems with shoddy workmanship on my rental home - definitely a company you do not want to hire!

My HVAC compressor stopped running late in the day on the 4th of July and I called them close to…read moreclosing. The owner, I assume that is who it was, was friendly, asked some diagnostic questions and told me to just run the fan but turn the system itself off so as to not possibly cause any damage to it. He verified I had a valid form of payment by checking and putting my credit card on file. The technician came out first thing the next morning and checked the simplest thing first, the capacitor. Sure enough that was the problem. He replaced it and then checked the refrigerant (showed me the pressure was fine) and was done. No unnecessary procedures or parts. The technician was courteous and friendly. Overall, I had a very good experience with this company.

1. Sent out novice tech (although he was a nice kid) 2…read more Spent money on parts not needed then said needed new furnace. 3. Got a new quote from them for new furnace. $800 more and lower efficiency (92%) than competitor quote...with a bunch of caveats about intake and hood. 4) COMPETITOR WHILE QUOTING FOUND BURNER TAKEN APART AND NOT PUT BACK TOGETHER . Sabotage!!!! 5) Randomly charged credit card 3 months after with no permission or approval! Will be contacting media and as many people as possible about this crooked company!