We went in this morning to purchase a used Rogue. Ian instantly greeted my father and I. He was…read morevery low pressure, relaxed and very professional. He was very patient with us and answered all of our questions quickly. We had a concern about the brakes and he had their technicians take a look at it right away while we started the paperwork. The brakes have another 10K miles until I need to replace the pads. Overall, the car I purchased was in excellent condition and I am very happy with my purchase so far. The paperwork process with Ryan went smoothly. I would definitely recommend. Very happy with my experience with this dealership.

I had bought a car a couple of years ago from KDK. Everything with buying the car was alright, a…read morefew minor cosmetic issues. Other than that it was a great car. I had to sadly part with that car after an accident. I was informed from relatives, that i can possibly get some of my money back from the extended warranty if I contacted the finance department of KDK. After trying to call them for a few days i finally got in touch with the Finance department. When first talked to I was told my Tesla was almost ready??? I told the man on the other end who i was and why i was calling. Tony Williams of the Finance Department then told me he would take a look and give me a call back. What then followed was me periodically trying to get back into contact with Mr. Williams. The photo i have attached to this review shows this. After the last text messages i noticed i was blocked. This is very upsetting since i spent around 22k when buying my car and this is how they treat this customers after they drive of the lot? If they are willing to help fix this unprofessionalism. Unblocked me and send me a text!

Today marked the third service appointment in 11 months that was scheduled that they reneged on…read more Despite multiple emails from them confirming the appointment over the past week, parts were not available to cover the Genesis recall. They, of course, are blaming the OEM but how hard is it to call the customer prior to them making a 40+ minute drive!? Real black eye for the Genesis brand!

Horrible customer service! No one in service is answering or returning calls back. I don't…read morerecommend buying from them.

Initially I only offered one star...allow me to explain. I…read moremade an appointment and brought my classic car in for both a low coolant light being on and to have a multi-point inspection done. After several unanswered e-mails and calls over an 11-day period I final made contact with the service tech who indicated the need for a temp sensor. When I came in to pick up my car, I paid the invoice including the cost of the temp sensor. To my surprise the car had dirty handprints on the inside door pulls and footprints on the front carpet along with bird droppings on the carpet in the back. Interestingly enough the service tech had told me he had kept it covered as I had asked, saying he did so as they were having some issues with bird droppings. After a few weeks of waiting for the part, I called to check on it and was told it was not ordered; even though I had paid for it. Ultimately, I did receive the part, installed it without issue and the light remained on. I reached out to let the service tech know that the part did not fix the issue, and again after a few unanswered e-mails and calls, he finally responded back and asked I bring the car back. I responded with a written explanation of concern along with a picture showing a stripped wiring harness (apparently done by a squirrel or the like during storage) running right over the original temp sensor prior to replacement being installed. I went on to say that clearly this is a visible issue but there was no mention of it in the inspection report and I couldn't help but wonder if anyone even looked at the temp sensor as this literally ran right over the top of it and would have been seen an noted. I never heard from him again. Nothing. UPDATE 10/18/24. The general manager reach out via a response to my review. He was genuine in his desire to understand what had transpired. We connected via a call and it was clear he had taken the time to understand the internal events surrounding this issue. He accepted responsibility for the shortcomings and offered to make it right. I appreciated his efforts. So yes, it was a bad initial experience however clearly the organization and its management care about their customers and are willing to take action and keep them happy thru positive experiences.

This is not something I typically do, but wow we need people to know. We recently bought a truck in…read moreMarch. We were incentivized to leave a good review, and at the time I wanted to. But since we have bought the truck we have had nothing but issues with it. They say they are too busy to service it timely & will not cover costs. They said they would fix a leak, we sent it in & a week later the same light is on. We took it to our hometown mechanic & they said it was never repaired. Do not recommend buying a used vehicle from here. Absolute crickets when we try and call and get something figured out. So disheartening. Stick to Don Sitts in Cuyahoga falls!

I just purchased a 2019 Mazda cx9 and had the absolute best car buying experience ever! My salesman…read moreRavi was patient with us while we debated between two vehicles and even stayed late to let us complete the test drives. He also went above and beyond to make sure scratches were taken care of and had my vehicle looking it's best at time of delivery. Both Jeff (sales manager) and Chuck (finance manager) understood my difficult situation and both went above and beyond to make the purchase as affordable as possible. If your looking for a new or pre owned vehicle I highly recommend these guys! They're the real deal!

We purchased a 30,000 car. The dealer ship never went over how to use the cars features. We have…read morespent hours Goggle searching how to use the screens and buttons that should have been explained to us upon delivery of the car. Then there is the finance Department. Their goal is to get you to use their app and get out the front door. Again, zero customer service. Options were not explained in detail. We have been back 4 times to get 1 sentence answers. We are not dumb people. I am a healthcare administrator and my spouse is a business owner so we know a little something about customer service of which Brunswick Auto Mart has none. Avoid this dealership. Do your research.

Stay away If you like used car salesmen in plaid jackets…read morethis is your place!!! Really horrific communication throughout the whole process. Made arrangements to come test drive a 2018 Honda Odyssey. Turns out it's a 2017. Made arrangements to come test drive it... lot is closed and no employees. Show up late, and the van has a range of zero miles worth of gas. Van was in great shape - negotiated a fair deal. Supposed to get alignment done... no such luck. Came in to buy Van, supposed to have paperwork started for a quick transaction, nope. Had to ask them to wash it. Van had a cracked windshield, his brother said fix it and he only offered to split the cost. Then we go radio silent when time comes to get the title. The van was purchased 2/18/2026... multiple texts, FB messages, voicemails... no answer where my title is. Fun fact title got delivered after 14 voicemails and texts. Claimed he didn't have it, but was signed in his office. Delivered on 4/4 with tags expiring on 4/5. For a place that has been around 27 years... it feels more like Mos Eisley spaceport, where "You will never find a more wretched hive of scum and villainy. We must be cautious!" Never buy from these clowns... their dealership is a circus, and not reputable. I've seen lemonade stands with better operational management skills.

Absolutley do not come here, he forgets everything and we told him we would be abt 5 minutes late…read morefrom him closing and he said he would be here and he was not. We drove an hour and a half for this grimey dude who would not stop talking

ust bought a used car and had a really great experience! The whole process was way easier than I…read moreexpected. Everyone was super friendly and helpful, and I never felt pressured into anything. They answered all my questions, were upfront about everything, and made sure I was comfortable with my decision. The atmosphere was relaxed and not stressful at all, which I really appreciated. Overall, just a smooth, easy experience and I'm really happy with my car. Definitely recommend!

Lucky was very honest and knowledgeable! He helped us find the car with all the features we wanted!…read moreWill tell all my friends and family about this place!

The vehicle I purchased looked really nice. It looked good and seemed to have most of the features…read moreI could want for the year. Everything was done online with Michael L and Michael C. I originally asked about a warranty and was told not to worry, it would be taken care of. Delivery of the vehicle took almost 2wks. Believe only reason I got it when I did was due to refusing the delivery if it was any later than that date. Was asked before even getting the car to call the finance company and advise them everything was good since they had been calling the dealership to verify. Once I got the car, it seemed pretty nice. Liked the ride, how it handled and it actually saved me on my payment. On the 57th day, the motor seized. I had a Hyundai dealership do the estimate and they found the motor was seized and quoted me $13,200 to fix it. I called Michael to find out about the warranty. Never got an answer to a warranty but according to the finance company, there wasn't one purchased. Michael said they would try to get it fixed and that possibly they could get me a loaner to help mitigate the problem. This was Sept of 2024 and I still have not heard anything from him. This is after several calls, email, texts and messages from other people. So i would say I am being actively ignored. Hyundai attempted to step in and provide help, but they eventually refused. So here I am almost a year later and still paying for a vehicle I cant use at all, and haven't been able to use since Aug of 2024. I feel like I was targeted due to the fact I had already filed bankruptcy(how they got my info in 1st place)and they saw a way to get rid of a problem with a guaranteed payment since i couldn't file on it. Looking at VIN search, this company had my car from new, so they are the reason that Hyundai is refusing to help me. After reading the other reviews, I am going to make sure that they didn't cancel my GAP insurance. Feeling like legal assistance is only course of action I have now.

The truck I purchased was in very good shape with a few minor things for a 9 year old truck. It's…read morewhat I didn't see that was the issue. Within months of having the truck, rust started coming through on the fenders. The dealership had put a bandaid on it to hide the rust, and it was too late to do anything about it. Piss poor job in my eyes. Don't trust them.