If I could give zero stars I would.. We took our best friend in this past Thursday evening to be put down. Our regular vet was closed, and out poor old dog had had some kind of seizure. The doctor was very nice, but other than that, this entire experience could have been handled so much better... The worst thing - last night at 6:20, someone called to ask "How is Chip doing?" Seriously???!!!?? They had just put him down the night before!!! The girl explaining pricing to us was very confused and quite confusing. What she eventually said was the "full price" was actually not even half of the total $855 charged before we walked out the door. While we in the room saying goodbye, we could hear the office girls laughing and carrying on. Overall, this experience was horrid and completely insensitive and I hope never to have to darken their door step again. read more

We took our 1.5 year old cat here, and she came out worse than when she came in, when we took her home there was blood coming out of her mouth and nose, the doctor said it was an infection but it was clearly internal bleeding. She died the day after she came in, I'm seriously heartbroken. To make the matter worse after we paid the doctor came in telling us that she still wasn't good even tho we were told on the phone she was fine to be picked up, it was like the whole thing was choreographed to make us pay a larger emergency fee. read more

My dog Sugi received excellent, compassionate care at Central Animal Emergency Clinic. An operation by Dr. Duggal and Dr. Sekhon saved his life. Ivanka, Nella and other staff members treated Sugi and me with kindness and caring at this difficult time. They gave me good advice and help when I needed it. read more

I am completely upset by the reaction of the dr at this clinic. We ran in with our dog. She was in complete distress couldn't walk and when I placed her on the table she urinated on her self. The doctor was more concerned with cleaning up the urine than accessing her. He told us that they were closing in 15 mins and we had to leave without even taking her vitals He ushered us to the door. This vet does not care about animals and is completely heartless. We were frantic and our dog was in distress and he was a piece of shit. Please take your animals instead to Canada west veterinary specialists in an emergency. This place is trash read more

Had the best experience at this clinic! Unfortunately my dog was attacked out of no where and this was the closest place open at that time. Vet tech's were amazing and so compassionate during a deeply unsettling time. The vet sticker her face up perfectly that it healed with little to no scar. 10/10 would recommend. read more

Central Animal Emergency Clinic - Veterinarians Near Me - Coquitlam, British Columbia

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TERRIBLE. If I could give zero stars I would. The person on the phone was rude and they are clearly lazy and un-compassionate here THEY REFUSED TO HELP A CAT THAT WAS HIT BY A CAR. Apparently if it's "close to closing" (over 30 min away) THEY WONT HELP A CAT THAT WAS HIT BY A CAR. I called them as I whitenesses a poor kitty get hit by a car and I was on my way with the cat and the person at the front desk was rude and dismissive and they REFUSED ME TO COME THERE WITH A CAT THAT WAS HIT BY A CAR because "they were closing soon" I work in healthcare our doctors stay for emergencies apparently they have ZERO COMPASSION for a helpless cat. I was 5 mins way and they had the audacity to tell me I was wasting time on the phone instead of taking the cat to the other emergency vet 25 min away. Not only did they probaaby cost this kitty it's life, and HUGE distrust now put into me about the only emergency vet in our city. TERRIBLE TERRIBLE TERRIBLE. I will be sharing my experience with everyone and every vet. read more

We went to this place , cause our little dog was in distress. Due to her age and being not so well. We decided on not letting her suffer anymore. And chose to put my little BFF to enter doggy heaven. We chose an urn, a little foot print for a memory and have my little girl back home again. They told us we would have her ashes back in a week and half, we asked another employee there to reassure it was a week and a half.. yup both said yes. Due to the fact that we live close by we drove there to pick it after 2- weeks just to be they forgot to call us. Then they said a month and a half... I tell you ... I was pissed, but controlled my temper... they said phone back on 3 day, called back in 4 day and they said they would call me back, so I called again and a man answered... he was very apologetic, and promised to call me immediately when the burn arrived.. I asked where I'd the cremation was happening, he said north Vancouver.... So I called them and asked them why are you giving me the runaround??? She told me they went there twice to Deliver my little precious girl.. I was livid, but she offered to deliver to our place .... That was awesome, and when the footprint is ready hey will deliver it too... so the moral of the story is these people at central animal hospital are inconsiderate, uncaring hospital that is supposed to be open 24/7 no one was there for the delivery twice!!! How can they charge an exuberant amount of money and leave the animals there with no one to attend them when they are sick?? For a word of caution don't take any fur babies here with careless, unkind so called veterinarians read more

Is it standard protocol for you guys to prioritize paperwork and payment before tending to a dog who you were informed ahead of time ingested something toxic that could KILL him. For an emergency animal hospital, the lack of urgency and complete disregard for the well-being of my pet is unacceptable..... 5:15am- I called in a panic and explained the neurological symptoms he had been experiencing and that he clearly ate something toxic. When I arrived I sat in the lobby answering generic questions for atleast 10 mins while my dog sat beside me getting worse. Why not admit my dog instead of letting my him suffer.... I thought a patient rushed into emergency is supposed to be tended to immediately. I was easily there for 10 minutes before I got put in the exam room and then waited some more. After the vet examined him he left the room WITHOUT HIM. Generating my receipt ESTIMATE, and demanding a signature plus 80% payment, was priority even after the vet determined his pupils were dilated and he was showing signs of toxicity. Im happy to follow your policies and pay upfront but considering the situation..... a quick google search will tell you a dog that if a dog isn't treated within 1 hour of ingesting something toxic it may be to late. I've never felt so nervous leaving my dog with a vet in my life, and I was right for multiple reasons.... I arrived at 5:30am with the intent of admitting him for the day, I paid $1200 in total $800 upfront. I was not informed till after I paid that they close at 8:00am and I need to pick him up in two hours. It says on your website you are open 24hours on Sundays. I called ahead of time and should have been told this over the phone so I could have gone elsewhere. I have no problem paying for my dogs care but the fact I paid 1200 for 2 hours of care is an absolute joke. I was even charged with *admitted for a partial day. When I went to pick him up and pay the remainder, the kid on the front desk tried to make me pay without seeing the receipt, and had the audacity to argue with me about the fact I'm not going to pay for a service without reviewing what im paying for. SO GLAD I did. I realised immediately i was charged 200 for a drug test that wasn't done, and was then asked if I still wanted it..... I paid for it didn't I? At this point its 8:15 they are closed and the guy on the front desk has the nerve to tell me I'm making them stay past closing. I was GOING TO BE DOUBLE charged for an injection the doctor told me specifically he didn't use. When I asked him why I was charged for it he tried to tell me he was still planning on administering it, which is bullshit because I already put my dog in the truck. I was charged for a PARTIAL DAY ADMITTANCE, all the charges for iv fluids and electrolytes/ charcoal etc. were paid for under the pretenses that he is going to be on fluids and given multiple doses of charcoal all day not for 2 hours. I would be surprised if he even got through a whole dose of fluids. I also saw a charge for a urinary analysis..... When I asked why i was told by the front desk that it was for the drug test. How can you justify charging me for a urine analysis AND drug test. They are the same thing. Blatantly trying to charge me twice for one service. One that you didn't even provide and were going to pass off like you did. If I didn't have such a bad feeling from the initial visit I would had never even realised. If I didn't ask for all lab results and go over them I wouldn't have realised. Totally got ripped off and what's worse was guilted for making the front staff stay 15 mins after there shift so the vet could do the drug test I paid for and called you out on. After I left i took my dog to burquitlam animal hospital where he was admitted for 5 hours receiving fluids the whole time and was only charged $400 bucks. I have never written a bad review in my life but not only did everyone working that night jeopardise my dogs life, they also tried to rip me off and were caught doing it. That kid that told me I was making them stay late by getting the vet to do the urinary analysis that was on my bill twice is probably one of the most disrespectful people ive ever dealt with in customer service, and should not be working at a vets office. You guys didn't even transfer my files to the vet or email me like you said you would. I had to take pictures of them individually and do it myself. I must have gotten unlucky sure there are some good vets here to but if this was my office I would be re-training staff or firing them immediately. DONT COME TO THIS PLACE. read more

My experience is not good. My senior cat had major breathing difficulties. I took him in about 11:00p.m. midweek. He was struggling to breath. I tried to explain his past and recent vet care to the emergency vet. This was not possible because the vet (Dr Dhaliwal) did not seem interested in hearing me and did not listen. I had just taken Kato to another vet (I was on holiday) and they did a senior blood panel and examination. I offered to send the tests to him. He had his own version that did not fit. He was obviously all about the fees and making money.He wanted Xrays and fees that were over 1500.00. I DO NOT feel that he cared about my cat...who died early the next day after I picked him up and took him to my vet. My final bill was over 1100.00 and they did nothing, except to help kill him. I took him directly to my vet as soon as I picked him up his diagnosis was grave. The technician who picked him up before returning him to me pressed on his chest and this put him into distress and a place where he could not breath or recover. He was in pain and obviously suffering. PLEASE DO NOT take your pet here. They are not helpful!! I would NEVER go back there. They ONLY care about the money! read more

amazing emergency clinic!! always gets my cat in immediately. very knowledgeable staff that communicates well with clients. my cat has pica and has been to this clinic a few times. I am always beyond satisfied with the care my cat received. truly amazing drs and techs!! read more

My husband wasn't paying attention while walking our dog and it was mushroom season. As you might have guessed my former street dog foraged something off the ground and ate it. Fearing that it might be poisonous we attempted to induce vomiting and failed. We head to the clinic within the hour and they took my boy in right away. I was stressed, worried about both my dog and the craziness of trying to induce vomiting ourselves but the front desk ladies were very kind and helpful and fawned over my boy which helped calm me. They induced vomiting and met with us afterward, showing us the vomit and analyzing it with us (didn't see any mushrooms but it was hard to tell). We were satisfied and they gave us follow up instructions and we paid and headed home. I ended up getting a wellness check phone call the next night which was really nice. They're pricy but I'm glad they are there to help when everywhere else is closed. read more

Our 5lb Maltese was mauled by a larger dog in an unprovoked attack which resulted in some serious injuries.A wonderful neighbour who runs her own veterinary clinic advised us to take her immediately to the hospital due to the severity of the injuries and it being after hours. The doctor was waiting, took her in immediately and stabilized the situation.To say it was extremely stressful is an understatement,but all of the staff were professional and calm.We recieved updates thru the night which was most reassuring. Our dog seems to be making a good recovery and we would like thank all of the staff in treating an important member of the family. My wife wanted to add a shoutout for the young gentleman that assisted her in the morning when we picked our dog up for his genuine caring nature and compassion. Thank you from Chloes family. read more

shame on the ppl who never left there neutral or positive reviews for this place ! Too the ppl who left negative reviews I believe the demise of your pet is partially your fault as you waited to long, and or ignored warning signs after words. some cases are tragic. if u did not receive ur pet from a professional breeder you should never expect full health quality ! I brought my Brussels Griffon/yorkie in with a serious anal gland absess, my dog is 2 years and roughly 6 lbs unaltered(unnueterd). he has a collapsing trachea ive corrected with diet thou its still an issue when he needs to be sedated. This was all brought up to the vet at central at 2 am. money is not issue for me.. i did put it on my credit card . i knew kreechers ordeal would be expensive.I made the mistake of reading the reviews on yelp while he was under.. thought id never see him again cause of you negative nancys! 14 days later after ups and down and sleepless nights cause im a paranoid freak and countless vet call too both oxford and central he had his sutchers removed and was so happy to see the staff of central! brussels griffons are emotionally sensitive and when i did have his anal glands expressed he hated the vet ever since and i only used that vet from then on for anal gland expression .. cause he wouldnt let her come near ... he had to be held in blanket .. This vet did an amazing job i had him looked at by our main vet and they said they did a great job and kreecher got to keep his anal gland. Often times they need to be removed. expensive but worth it.. but thats what there services are.. to sit around for odd hours to save our pets when no one else can. if you know someone who had happy endings with central inform them too share there story with the public. The public must know central is trustwothy and talented ! Thank you central ! if your considering bringing your fur babe in i hope my review calms your nerves.. as i wish i had someone to calm mine.. never prayed to god till that day ! read more

These guys were incredible. They were clear, informative, sensitive and treated my sick dog like one of their own. They didn't complain once about him being sick in the office and making messes. The most amazing thing was they helped me get what we needed for him at a price I could afford. They cut prices for me to help him and it just shows that they are truly here to help the animals, not for the money. I am forever grateful for their caring help towards my poor guy. Highly recommend this wonderful place. Thank you so much everyone that helped Seamus. Tara read more

I had to rush my senior dog to this clinic, as it was a Sunday and my regular clinic was closed. I phoned ahead, they said to bring her right in. When I got there I went in, and the girl at the front desk asked about the ashes i was picking up ? I explained the situation, her reply was " I just started " should the person I spoke to on the phone not have told her someone was bringing a dog in shortly ? she asked a few questions, then told me to bring her in and go straight into room 2, which I did. My dog collapsed on the floor, had a seizure, and was unable to get up, the girl from the front desk came in twice, with more paperwork and signatures ( why did she not do this when I 1st came in ? ) They decided she needed to go into the back to be " preped " I explained than no, she can't even get up let alone go into the back, the reply I got was " well I guess we have to do it in here " , a few minutes later 2 women came in, I assumed 1 was the vet ( as far as i can find out, she was a vet tech ) the only thing she said was, " you need to move, I need that leg " , she shaved a patch of fur, injected the needle, then listened for a heartbeat ( my dog pretty much died right away ) , then she got up, and walked out, never said anything more. The other woman, went and got a blanklet to put under my dogs head ( could you not have done that BEFORE she died ? ) . the whole thing lasted about 5 minutes, I got the standard, " take the time you need " , after I went to the front desk, I was given a brochure to pick out an urn, then handed a $1115.10 bill. I was also charged $65 for a catheter, THAT never happened ( I have gone through this 5 times now, in roughly 10 years, I know the procedures, and a catheter was never put in ) . I received a sympathy card from them, would have been nice if they at least spelled my name right. Unproffesional, absolutely no compassion for my dog in her last minutes, rude vet.....I will never go here again. I would advise people, talk to your vet, make alternate plans in case of an emergency, find out options, but don't go here. read more

Took my cat there at night due to a swollen eye with discharge. Got a dye test done and the vet said no tear. The procedure was supposed to be simple but he was in and out of the exam room because he forgot this and that. He couldn't even get the dye out of the test tube on first attempt. The vet seemed unprofessional and inexperienced. That got me worried but there was really no choice during off hours. Two days later, took my cat to another vet again because of no improvement. Got another dye test done and confirmed there was a tear. This time, the vet knows what he's doing, unlike the one at Central Animal Emergency Clinic. Extremely frustrated with the experience at the emergency clinic. My cat was wrongly diagnosed and they charged me for it! Please do not take your pets there! read more

They did some emergency surgery to save one of our cats that had a urinary tract infection late at night. The service was good and the cat did fine, however late night service is very expensive (over $1,000 for a single visit in our case), and you need to pick up your pet first thing in the morning to transfer to a regular vet. read more

I believe this is a place animals go to die. They do not have the staff to care for the number of animals they receive in a night and then they rush you out the door in the morning when they close whether your animal is fit to leave. My dog was sick when he went there but he was deathly ill when we went to pick him up in the am. No one called us through the night to let us know that he had gotten worse. After leaving my husband was forced to bang on the clinic doors to let him back in as our dog could not breathe. I felt we were rushed into putting him down as we had no other option (either take him and he may suffocate or put him down now as the clinic closed an hour ago). Do not take your pet here if they need serious attention! read more

Please do not take your pet here. My 13 year old cat was admitted last Saturday evening after he had 2 seizures Sat. morning. I was concerned cause my cat seemed dehydrated. I asked for fluids and then wanted to take him home. The attending vet yelled at me and said my cat should be kept overnite. No calls were made to me and the next morning I called around 11 and they told me my cat's vitals were good and he could go home that evening. I picked Scooter up at 630!pm and he was covered in urine and his little front paws were shaved down to the bone and bruised. They had put in a catheter, so I don't know how he was covered in urine. They took X-rays which took 3 attempts by my vet to get as they did not send as requested. My cat seemed listless and couldn't walk upon bringing him home Sunday evening. They told me he was okay , so I just thought he was still recovering from his seizures. No blood or urine work was done. Just a huge 800 bill to give him fluids and X-rays. My cat deteriorated over the next 24-36 hours. My vet thought it could be the seizure meds they prescribed and I started 11pm Sunday nite. Two emails to the hospital went unanswered and my cat saw my vet Wed morning. At this point he was barely eating or drinking. He was put down Thursday . My point is if my cat was not well why did they release him. They bullied me into keeping him over nite. I should have taken him to the Fraser Valley Emergency. There did not to seem to be much communication between the admitting vet and a different vet who discharged him. If you don't want your pet to suffer like mine did , please don't take them to Central Emergency. read more

Staff are well trained and get things done efficiently with minimal stress to animal. They took 5 minutes to administer 3 different fluids to my cat and returned him to me loosely wrapped in a towel with zero hissing and zero kicking. I call that success. read more

Absolutely horrible! Do NOT go here! If you want shoddy work from totally under qualified people who call themselves vets who most likely bought their license online or from a 3rd world country, then this is the place. Yes it might be convenient, yes, it might be after hours, but if you don't care about the treatment and care of your pet, then I agree with TH, this really is a place for animals to go to die. We took out dog there for a gauge to the lower eye lid due to rough play from another dog at doggy day care. The stitch work was crap and even worse was when we went back to get them out. The "vet" on staff was rough and lacked any skill in removing them making me think I should have done it myself. We will never go back and I encourage any pet owner to make the drive to a different place. Your pet is worth it. read more

Everyone we dealt with here was professional and kind towards our dog and us. We felt we could trust the doctor and staff. We had rushed our dog here in a panic when she had a seizure but everyone stayed calm and did what was necessary to take care of her. We would definitely recommend the clinic. read more

Thankyou for taking the rat we found! I don't know what happened after that but it's so cool to have somewhere to go in times like that! Thanks for being there! read more

My dog is was there because of digestive problems, and I have been very impressed. It was is a very trying time for me but the staff has been very good. During the stay in the hospital i called several times and the Dr on duty personally spoke to me about the progress and the lab results. They only admitted my dog because she was very sick and weak. I went to the hospital to visit her because she had to stay another night, and was allowed a 1.5 hour visit with no problems (could have stayed even longer if I my dog wasn't feeling poorly). The front desk staff have been very good as well. I don't know, I guess each person's experiences are different but so far am I hopeful that the doctors will find the problem and get my dog home to me Thanks a lot to the Vet and the wonderful staff read more

My Dog was in a tragic accident, on Boxing day leaving myself and my 5 year old in shock, we went to a vets in New West and were told my little boy was not going to make it, However take him to the Central Animal clinic, where there may be a chance but its not hopeful. Upon arrival the vet took a look at him and advised us we were lucky, there were no broken bones and he was stable, however he would be left in overnight. At 7.30 another vet taking over advised there would be a blood transfusion as he was bleeding internally, he had gone down hill they quoted me a price of 613, I had already paid 650 for the X-rays and pain medication. I heard nothing I called at 10.00 pm , my dog was doing good, and the vet said" i cannot see any problems but the the internal bleeding, but he is fine. I called at 6.33 was told by the receptionist my dog had died, didn't have the time as the notes were not int he system. I arrived at 10.40 to see my dog still no vet explaining the measures taken, still I don't know, just excuses. Please don't take your animals here, very unprofessional, very expensive. and a lack of profesionalism and reassurance. Always air on the side of caution , there is no certainty in life. 1600 dollars later and still in the dark as to the methods used to keep my 5 year boy alive . I did complain the vet blamed his staff rather than taking ownership, offered to reimburse the money or at least help as a single mother 1600 a lot of money I haven't heard back another grandiose statement that doesn't come to fruition. Maybe I'm wrong but I've been brought up to say what you mean and mean what you say. Money grabbing organization that care little for people or their animals . read more

Central Animal Emergency Clinic is an amazing animal hospital. My dog Rocky was treated at this animal hospital saved my dog's life. My dog was extremely sick prior to coming here and Doctor Pavittar Basi, Doctor Dhaliwal, and Doctor Sekhon all played a part in saving Rocky's life and I will forever be grateful for what they have done! Thank you so much for being such a great animal hospital. read more

I took my 9month old boston terrier here the other night as he could not walk properly was not eating or his usual perky self his heart rate was low and his eyes were not responding. they gave me the diagnosis that he must of consumed something toxic they put him on IV and flushed his system over night and when i can to pick him up at 30 he was looking and acting like his usual self. They saved my little guys life i truly think he would not be here today if it weren't for there services. people should be thankful there is vets out there that dedicate there time to be there after hours. yes they will hook up to an IV and do anything necassary to help your pet...is that not what a vet is for....and i no most people do say oh well wait a little longer see how my pet is doing....now you cant blame a vet if you dont take your animal in right away at the first signs of distress. I did not get rushed they even let me pay my bill in the morning as i did not bring enough with me. I was in tears and scared and they comforted me and reassured me he was in great hands and that he was... now a day and a half later my little guy is back to eating drinking and bouncing off the walls.. thank you so much for all your great services be proud of your self. I never really use this site but i had to let people no that the unfortunate reviews are nothing to go by. I will bring my pet here again if need be "hopefully not" read more

These guys made a mistake which may have cost my cat's life. My cat was very sick and I took her to the emergency clinic. They told me they needed to keep her there overnight for IV fluids and that she needed to do a blood test right away to find out what was going on. It was probably kidney failure but there was a possibility it could be something else, something treatable. I started crying in front of them because I was so worried about her and also because I couldn't really afford the high price as well, after having shelled out tons of money already on lots of vet treatment recently and being a university student, but because I was so worried about her and loved her so much, I paid for everything anyways. Well, they put her on the IV fluids and told me the lab would send the results of the blood test to my regular vet in the morning. I picked up my extremely lethargic kitty in the morning and took her to my regular vet to continue the IV fluids. Afternoon came around and the lab results were still not in. After some phone calls, I found out that Central Animal Emergency Clinic forgot to send the blood test to the lab. I was so furious. My regular vet told me she could take the blood test but we now wouldn't get the results until the next day. Meanwhile, my cat was suffering. I didn't know what to do. I could have known, if I had the lab results. But thanks to this mistake, I didn't. We just had to make our best guess that it was kidney failure, and that nothing could be done and waiting another day would only prolong my poor friend's suffering. Finally, I chose to put her down. I got a refund from Central Animal Emergency Clinic for the cost of the blood test, but that doesn't make up for the situation that me and my cat were put in because of their negligence. I understand that it is easy to make a mistake, but they should be checking and double-checking that everything was done right when they are dealing with the lives of emergency patients who can't afford to wait for treatment and lab results. read more